Support |
WebMaster provides easy access to technical support information through the following services:Note: When communicating to one of our support staff, please have the following items ready: serial number, version, and edition.
On-line Discussion
You can connect to on-going discussions with regard to ConferenceRoom by going to the support page at http://irc.webmaster.com/frames/products/conferenceroom/cr-support.html or logging in with your IRC client with the following configuration:
SERVER: irc.webmaster.com PORT: 6667 CHANNEL: support
Email Support
If you do encounter problems with the installation or operation of ConferenceRoom, please send email to support@webmaster.com.If you believe that you have encountered a bug in ConferenceRoom please send email to crl-bugs@webmaster.com.
Phone Support
Telephone Support is available from 9am to 4pm pacific time Monday through Friday. Please call (408) 345-1800 and ask for the ConferenceRoom support department. Please have your serial number available, along with the configuration of your ConferenceRoom and TCP/IP stack.
WebMaster Forum on CompuServe
The WebMaster Forum is a CompuServe-based services containing patches, software, technical articles, partner information, as well as an interactive forum for technical questions. To use the WebMaster Forum, you need a CompuServe account. To use the WebMaster Forum
- Log on to CompuServe
- Enter go webmaster
- Press [Return] to see the WebMaster Forum main menu.
Unlicensed Users
We offer a 30 day telephone and 90 day email support period on all purchased products. There is no support available for a product until it's purchased. However, to ensure that you get the maximum benefits from our products, we will give you email support to ensure that you get your ConferenceRoom is up and running.
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