Contents/Index

Troubleshooting

General

If Navigate with an Accent is not operating the way it should, the first thing to check is whether it is compatible with the version of Netscape Navigator^(TM) that you are running. Navigate with an Accent is designed to run with Netscape Navigator ^(TM) 2.0 - 3.0 and Netscape Navigator Gold ^(TM) 2.0 - 3.0.

You should also refer to Accent’s installation instructions and make sure that you installed Accent correctly. Several possible sources of difficulty are:

• You must run Netscape independently at least once before installing Navigate with an Accent. If you think you might not have done this, run Netscape by itself then reinstall Navigate with an Accent.
• If you are using Netscape’s SmartMarks add-on, you must close it before running Navigate with an Accent.

Opening Files

If you cannot open a file, you should first try opening the file in Netscape without Accent. The problem may simply be that the server is overloaded or out of service. If you succeed in opening the file in Netscape, try the following:

• Check that you entered the URL correctly.
• If you are using a proxy server, check that it is configured correctly.

• If you are also having trouble with other applications that use network connections, such as email and FTP, check your network connection.
• Replace the domain name in the URL with the IP address of the server. If this works, your DNS (domain name system) server may be down.
• If you are using a modem, check that the baud rate is set to the manufacturer's specifications.

Displaying Server Messages

You can set up Navigate with an Accent to display server messages. These are messages from the server you have tried to contact which give the reason for the failure to establish a connection. They are often more detailed than Accent’s error message.

To display server messages:

1. From the Options menu, select General Preferences.
2. From the list box at the bottom of the Preferences box, select Miscellaneous.
3. Select Show Server Messages.
4. Click OK.

Displaying Technical Information

To Display technical information about Navigate with an Accent:

1. From the Help menu, select About Navigate with an Accent.
2. Click Support.

Further Help

For information on how to contact us, see Technical Support.