WINSTONE® 98 VERSION 1.0  README

This is the README file for Winstone® 98 Version 1.0. This file contains the Winstone 98 license agreement, installation instructions, important notes, known problems, and any other late-breaking information about Winstone 98. Before you run Winstone 98, you must first read and agree to the license agreement.

This readme file includes the following sections:
•	License agreement for Ziff-Davis' Winstone® 98 version 1.0 
•	Installing and Uninstalling Winstone 98 version 1.0 
•	Important Winstone 98 notes
•	Known problems in Winstone 98 version 1.0  
•	On-line documentation
•	Contacting ZDBOp 
•	Trademarks
•	Copyrights

LICENSE AGREEMENT FOR ZIFF-DAVIS' WINSTONE® 98 VERSION 1.0
READ THIS AGREEMENT CAREFULLY BEFORE USING THE SOFTWARE EMBODIED IN THE WINSTONE® 98 VERSION 1.0 CD-ROM OR, IF PRELOADED ON YOUR HARD DISK, DOWNLOADED OR IF PROVIDED AS PART OF A COLLECTION, THE PRELOADED, DOWNLOADED OR COLLECTED FILE(S) (the “Media”). Embodied in the Winstone 98 Media is the Winstone 98 computer program and related documentation (the “Winstone 98 Program”) and application programs and related documentation (the “Application Programs”). The Winstone 98 Program and the Application Programs are collectively referred to herein as the “Software.” Ziff-Davis Inc., having a place of business at One Park Avenue, New York, New York 10016 (“Ziff-Davis”), is the licensor under this Agreement and you are the licensee. By using the Software, in whole or in part, you agree to be bound by the terms of this Agreement. If you do not agree to the terms of this Agreement, promptly return the Software to Ziff-Davis Benchmark Operation at 1001 Aviation Parkway, Suite 400, Morrisville, North Carolina 27560 (or, if downloaded or preloaded on your hard disk, delete the Software, or if provided as part of a collection, cease use of the Software). Title to the Winstone 98 Program and all copyrights, trade secrets and other proprietary rights therein are owned by Ziff-Davis. All rights therein, except those expressly granted to you in this Agreement, are reserved by Ziff-Davis. Title to each of the Application Programs, and all copyright, trade secrets and other proprietary rights therein, are owned by the publishers of the Application Programs. All rights in the version of each Application Program embodied in the CD-ROM (or if preloaded on your hard disk or downloaded or if provided as part of a collection, in the preloaded, downloaded or collected files(s)), except those expressly granted to you in this Agreement and to Ziff-Davis, are reserved by the publisher of that Application Program. 
1.	Limited License
This Agreement grants you only limited rights to use the Software. Ziff-Davis grants you a non-exclusive, non-transferable license to use the Software on a single dedicated computer or on a file server networked with multiple PC computers for the sole purpose of conducting benchmark tests to measure the performance of computer hardware and operating system configurations. You have the right to make a single copy of the Software for archival purposes and the right to transfer a copy of the Software across an internal local area network only to the PC computers attached to such network; provided, however, that all such copies are considered Software hereunder, that all uses of such copies are governed by the terms and conditions of this Agreement and that you shall be responsible for all uses of such copies in violation of the terms and conditions of this Agreement. The only right you are granted with respect to the use of the Application Programs is the right to use such Application Programs only in conjunction with the Winstone 98 Program and only when the Winstone 98 Program is running.
Any and all other uses and reproductions (except for the making of an archival copy of Winstone 98) of such Application Programs as part of the Software are outside the scope of the license granted to you hereunder and are prohibited under the terms and conditions hereof. By way of example only, and without limiting any of the foregoing, you do not have the right (by electronic transfer or by any other means) to directly or indirectly (or to permit other persons or entities to directly or indirectly) (a) make a copy of any of the Application Programs or part thereof (except for an archival copy as provided above), (b) run, operate or use any of the Application Programs or any portion of any Application Program independently of the Winstone 98 Program, or (c) publish or distribute any of the Application Programs or any portion of any Application Program (except as required in a network environment as provided above). 
Ziff-Davis hereby grants you the right to publish, except in any country where a third party claims during the term of this license that such publication infringes that party's proprietary rights, benchmark test results obtained by you from your use of the Software, provided that with the publication of each such result you: 
A.	Identify Ziff-Davis, the name and version number of the benchmark Software used (i.e., Ziff-Davis' Winstone® 98 ver. 1.0);
B.	State that the test was performed without independent verification by Ziff-Davis and that Ziff-Davis makes no representations or warranties as to the result of the test; 
C.	Follow proper trademark usage and acknowledge Ziff-Davis' trademark rights (e.g., “[ ] achieved an overall Business Winstone 98 score of X Winstone® 98 ver. 1.0 units. Winstone is a registered trademark or trademark of Ziff-Davis Inc. in the U.S. and other countries.”);
D.	Identify the specific Winstone 98 score(s) being reported and in all cases include the Business Winstone 98 overall score;
E.	Identify the exact name, processor speed and type, number of processors, amount of RAM, amount of secondary RAM cache, if any, hard disk model, type of hard disk controller, hard disk file system, and size of hardware hard disk cache, if any, of the PC used for the test (e.g., WXY Corp. Model 466 with 66‑MHz Intel® dual 486DX2‑66 CPU, 8MB of RAM, 64KB RAM cache, 200MB hard disk, IDE controller, FAT file system, and no hardware disk cache); 
F.	Identify the exact graphics adapter name, amount and type of RAM on it, graphics driver name and date, graphics resolution and color depth, and refresh rate that produced the result (e.g., XYZ Corp. XYZ Graphics adapter with 2MB VRAM with XYZ.DRV version 1.1 driver, 800 by 600 pixels with 256 colors, and a refresh rate of 72 Hz); 
G.	Identify the operating system version and service pack version, if any (e.g., MS-DOS® 7.0 and Microsoft® Windows® 95 or Windows NT® 4.0 with Service Pack 3);
H.	Identify any other special conditions used to achieve the result (e.g., disk compression utility ABC version 1.0 enabled); and
I.	State that all products used in the test were shipping versions available to the general public.
Notwithstanding the foregoing, if, and only if, you wish to publish the benchmark test results obtained by using the Software in advertisements, you may do so, provided that you:
1.	Identify Ziff-Davis, the name and version number of the benchmark Software used (i.e., Ziff-Davis' Winstone® 98 ver. 1.0) in the advertisement;
2.	State that the test was performed without independent verification by Ziff-Davis and that Ziff-Davis makes no representations or warranties as to the result of the test; 
3.	Follow proper trademark usage and acknowledge Ziff-Davis' trademark rights (e.g., “[ ] achieved an overall Business Winstone 98 score of X Winstone® 98 ver. 1.0 units. Winstone is a registered trademark or trademark of Ziff-Davis Inc. in the U.S. and other countries.”);
4.	Identify the specific Winstone 98 score(s) being reported and in all cases include the Business Winstone 98 overall score in the advertisement; and
5.	Include a statement in the advertisement that a description of the environment under which the test was performed is available upon request and you shall provide a fax number, telephone number,  e-mail address or URL on the World Wide Web where such information may be obtained.  Upon such request, you shall provide the information required under paragraphs E through I above.
This Agreement and your rights hereunder shall automatically terminate if you fail to comply with any provision of this Agreement. Upon such termination, you shall cease all use of the Software, cease the transfer of any copies of the Software and cease the publication of benchmark test results obtained by you from use of the Software. Further you shall delete the Software and destroy all tangible copies of the Software and other materials related to the Software in your possession or under your control, or, if downloaded or preloaded on your hard disk or if provided as part of a collection, you shall cease use of and destroy any and all copies of the Software in your possession or under your control.
2.	Additional Restrictions
A.	You shall not (and shall not permit other persons or entities to) rent, lease, sell, sublicense, assign, or otherwise transfer the Software or this Agreement. Any attempt to do so shall be void and of no effect.
B.	You shall not (and shall not permit other persons or entities to) reverse engineer, decompile, disassemble, merge, modify, include in other software or translate the Software, or use the Software for any commercial purposes, except for the publication of test results, as provided above.
C.	You shall not (and shall not permit other persons or entities to) remove or obscure Ziff-Davis' copyright, trademark or other proprietary notices or legends from any of the materials contained in this package or downloaded.
D.	You acknowledge that the Software contains Ziff-Davis' trade secret information and you shall not disclose or disseminate such information other than as provided herein.
3.	Disclaimer of Warranty; Limitation of Liability
THE SOFTWARE AND THE MEDIA ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 
THE ENTIRE RISK AS TO THE RESULTS AND PERFORMANCE OF THE SOFTWARE AND THE MEDIA IS ASSUMED BY YOU. ZIFF-DAVIS AND ITS AUTHORIZED DISTRIBUTORS ASSUME NO RESPONSIBILITY FOR THE ACCURACY OR APPLICATION OF OR ERRORS OR OMISSIONS IN THE SOFTWARE OR THE MEDIA. IN NO EVENT SHALL ZIFF-DAVIS OR ITS AUTHORIZED DISTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE OR THE MEDIA, EVEN IF ZIFF-DAVIS OR ITS AUTHORIZED DISTRIBUTORS HAVE BEEN ADVISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. ZIFF-DAVIS AND ITS AUTHORIZED DISTRIBUTORS SHALL NOT BE LIABLE FOR ANY LOSS, DAMAGES OR COSTS, ARISING OUT OF, BUT NOT LIMITED TO, LOST PROFITS OR REVENUE, LOSS OF USE OF THE SOFTWARE OR THE MEDIA, LOSS OF DATA OR EQUIPMENT, THE COSTS OF RECOVERING THE SOFTWARE, THE MEDIA, DATA OR EQUIPMENT, THE COST OF SUBSTITUTE SOFTWARE, MEDIA, DATA OR EQUIPMENT OR CLAIMS BY THIRD PARTIES, OR OTHER SIMILAR COSTS.
SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
4.	U.S. Government Restricted Rights
The Software is licensed subject to RESTRICTED RIGHTS. Use, duplication or disclosure by the Government or any person or entity acting on its behalf is subject to restrictions as set forth in subdivision (c)(1)(ii) of the Rights in Technical Data and Computer Software Clause at DFARS (48 CFR 252.227-7013) for DoD contracts, in paragraphs (c)(1) and (2) of the Commercial Computer Software-Restricted Rights clause in the FAR (48 CFR 52.227-19) for civilian agencies, or in the case of NASA, in Clause 18-52.227-86(d) of the NASA Supplement to the FAR, or in other comparable agency clauses. The contractor/manufacturer is Ziff-Davis Benchmark Operation, 1001 Aviation Parkway, Suite 400, Morrisville, North Carolina 27560.
5.	General Provisions
Nothing in this Agreement constitutes a waiver of Ziff-Davis' rights under U.S. copyright laws or any other Federal, state, local or foreign law. You are responsible for installation, management, and operation of the Software. However, if you have questions or problems regarding the Software or Media, you can write to Ziff-Davis Benchmark Operation, 1001 Aviation Parkway, Suite 400, Morrisville, NC 27560 Attn: Distribution Coordinator. This Agreement constitutes the entire agreement between the parties with respect to the Software and the Media and supersedes all prior or contemporaneous understandings or agreements, written or oral, regarding such subject matter. This Agreement shall be governed by and construed in accordance with the laws of the State of New York, applicable to agreements made and performed in New York. If any provision of this Agreement shall be held by a court of competent jurisdiction to be illegal, invalid or unenforceable, the remaining provisions shall remain in full force and effect and the unenforceable provision shall be reformed without further action by the parties and only to the extent necessary to make such provision valid and enforceable and to achieve the like economic intent and effect of such provision.

INSTALLING WINSTONE® 98 VERSION 1.0 

Automatic install
If you have AutoPlay enabled in Windows, then the benchmark install program starts up when you put the CD-ROM in the drive. At the opening screen, click on the benchmark names you want to install.

Manual install
To install the benchmark from the CD-ROM, run SETUP.EXE from the \ZDBENCH\WS98 directory on the CD-ROM. 

If you want to run the installer program, so you can install other benchmarks on the CD-ROM, run INSTALL.EXE from the CD-ROM's root directory.

Silent install
A silent install requires no input from you. This mode is useful if you're installing the benchmark on a large number of machines and don't want to specify directories, program groups, etc., on each one. The silent install uses the benchmark installation defaults of C:\ZDBENCH for the install directory and Ziff-Davis Benchmarks for the program group.

Here's how to use it:
1.	From the Start menu, click on Run. 
2.	In the Run dialog box, click the Browse button to navigate to the benchmark's SETUP.EXE file.
3.	Click on the SETUP.EXE file and click Open.
4.	In the Run dialog box, add "-s" to the end of the command line in the Open box.
5.	Click OK to run the silent setup install.

Note:	During a silent install, you'll receive no visual feedback (no messages, no dialog boxes) indicating the installation's progress or its completion.

Specify the drive and directory
The installation program lets you specify the drive and directory where you want to install the benchmark. We suggest you use the default directory of C:\ZDBENCH. This makes it simpler to install and use other Ziff-Davis benchmarks.

Tip:	If you're installing more than one Ziff-Davis benchmark, you must put them all into the same directory, preferably C:\ZDBENCH. The setup's dialogs will warn you if you try installing other ZD benchmarks into different directories.

Starting Winstone 98
Display the Ziff–Davis Benchmarks program menu and click the Winstone 98 icon.

The first time you run Winstone 98, the licensing and registration windows will appear. You must agree to the license and register your copy of the software before you can run any tests.

Uninstalling Winstone 98
You should always uninstall the benchmark before installing it again.  Also, do not uninstall or install while the benchmark is running. 

To uninstall the benchmark:

1.	From the Start menu, click Settings.
2.	From the Settings menu, click Control Panel.
3.	In the Control Panel, double-click Add/Remove Programs.
4.	Highlight Winstone 98 in the list of installed programs and click the Add/Remove button.

Note:	When the uninstaller runs, it will prompt you to delete each shared file. You can click on Yes for each file or click on Yes to all to delete all the shared files.

What the Uninstall doesn't remove
Be aware that uninstalling the benchmark doesn't remove all installed items from the hard disk.  The following items remain:

•	The RESULTS directory.
•	The ZDBENCH installation directory (since it contains the RESULTS directory).
•	Any files the user created under ZDBENCH (export files, results files).
•	The HKEY_LOCAL_MACHINE\Software\Ziff-Davis\PC Benchmarks registry key.  It will be deleted and recreated the next time a benchmark is installed.
•	The WS98.INI and ZDBUI32.INI files (although most entries are removed).

Note:	If you uninstall Winstone and WinBench in the same order as you installed them, ZDBENCH may contain other empty subdirectories. If you uninstall the benchmarks in the opposite order as you installed them, ZDBENCH should contain no empty subdirectories.

IMPORTANT WINSTONE 98 NOTES
The following list provides information you need to know BEFORE you run Winstone 98. Read these notes before running the software.

1.	You must read and agree to the license information listed at the beginning of this file before you run Winstone 98. The same information appears on your PC's screen when you first run Winstone 98. If you don't agree to the licensing information, delete all copies of Winstone 98 in your possession or under your control (or cease its use and delete all local copies if you received it as part of a collection of software) and return the media on which you received Winstone 98 and all accompanying materials (including any documentation) to the Ziff-Davis Benchmark Operation (ZDBOp) at the following address:

	Ziff-Davis Benchmark Operation
	1001 Aviation Parkway, Suite 400
	Morrisville, North Carolina 27560

2.	Winstone 98's minimum hardware and software requirements include:

•	Microsoft® Windows® 95 or later or Windows NT® 4.0 (build 1381) Service Pack 3 or later (if you want to run the High-End Winstone 98 tests, you must use Windows NT).
•	An 80486 (or compatible) or higher processor.
•	16MB of RAM to run on Windows 95 machines (High-End tests do not run on Windows 95) and 32MB of RAM to run on Windows NT machines.
•	About 197MB of free disk space for a full install. (Installing Business Winstone 98 requires about 101MB of free space. Installing High-End Winstone 98 takes about 92MB of free disk space.).

For working space during the tests, the hard drive also needs an additional 100MB free disk space to run Business Winstone 98 or 150MB free disk space to run High-End Winstone 98.
•	A CD-ROM drive if you're planning to run the tests from the CD-ROM.
•	For the Photoshop and Premiere tests, the display should have 256 or more colors (this color depth is a Photoshop and Premiere requirement).
•	For the FrontPage test, the system should have TCP/IP loaded. See the online help for information on setting up TCP/IP. 
•	A resolution (800x600) or higher to run the Winstone 98 tests.

3.	Winstone 98 is the most recent release of this product. This release differs from previous versions in many important ways. As a result, you can meaningfully compare Winstone 98 results only with other Winstone 98 results. Don't compare results from Winstone 98 with results from earlier versions of Winstone.

4.	SETUP.EXE installs a Sample WS WB.ZTD results file. This file contains both Winstone 98 and WinBench 98 results collected from machines in our research center. (The online help refers to this file as SAMPLE98.ZTD. ) To view this file:
1.	Click on the Start button to display the Start menu.
2.	Point to the Ziff-Davis Benchmarks submenu.
3.	Click on PC Benchmark Results Viewer. 
4.	Click the Open button. 
5.	Open the ZDBENCH\RESULTS directory.
6.	Select Sample WS WB.ZTD and click Open.

5.	Use the following command-line option if Winstone 98 fails with an error during initialization: /NOSYSCHECK. This option disables Winstone 98's automatic detection of the System Info fields:
	
6. 	The results for all tests should be repeatable from run to run. Be sure to defragment and reboot between runs for the best repeatability. 

7.	You need administrator privileges when running on Windows NT 4.0.

8.	If you're testing Winstone 98 on notebook or green computers, you should disable any power-saving features for best results. 

9.	In demo mode, Winstone 98 displays a dialog box between runs asking if you want to continue the demo. To stop the demo, click No in this dialog box. To continue the demo, either select Yes or wait 10 seconds for the tests to start again.

10.	We've tested Winstone 98 on the following language versions of Windows 95, OSR2, and Windows NT. We couldn't test some foreign versions of the operating systems because those versions weren't available as of the benchmark's release. 

Languages	Windows 95 	Windows 95 OSR2	Windows NT 4.0
English		X		X			X
French		X		X			X
German	X		X			X
Italian		X		X			X
Polish				X			X
Spanish			X			X

11.	Under Windows NT, the System Info dialog may classify some Cyrix® CPUs as "Unknown Cyrix."

12.	For maximum repeatability, you should run the tests from a .ZDR batch file. The batch file can automatically start the benchmark, run the tests, save results, and display the results. For information on creating a .ZDR batch file, see the "Running Tests" section of the UI help file. 

13.	Winstone 98's version of MicroStation® 95 is an unlicensed version that quits after running for 15 minutes. (Although MicroStation 95 is unlicensed, Winstone 98 includes it, like all other applications, with the permission of the vendor.) Although the actual test should only run for a few minutes, slow-working graphics adapters may actually bump into the time limit. MicroStation 95 displays a warning dialog at the 13-minute mark, which causes Winstone 98 to time out. 

14.	On laptops, some background processes, such as Desktop Management Interface (DMI), may prevent the benchmark from running error-free. Use the Startup Manager (documented in the user interface help file) to disable unwanted processes.

15.	If you're testing a system with the following configuration: 

•	Unified Memory Architecture (UMA)
•	16MB of RAM
•	a graphics accelerator that uses some portion of memory 

you may find that Winstone 98 will not run because the graphics accelerator has left less than 16MB of RAM available to the benchmark.

On Windows 95 you can solve the problem by disabling Business Winstone 98's configuration checks. It's easy enough to do; just add the following lines to the ws98.ini file in your Windows folder:

[ZDBOp]
TreatConfigProblemsAsWarnings=TRUE

After you've disabled the configuration checks, however, you risk missing other configuration errors that might affect your ability to run the benchmark successfully and receive an optimal score. We recommend you double-check the configuration information screen for any warnings before you use this workaround.

16.	Multiprocessor systems will not return a Business Winstone 98 score.

17.	Windows NT sets a maximum size for the registry. In our research, we found that after installing Internet Explorer 4.0, the registry size swelled to its maximum limit, causing Windows to raise a warning dialog when Winstone 98 attempted to install its own registry entries. Workaround: Increase the maximum registry size prior to running the benchmark. Note: This is *not* a problem under Windows 95/OSR2

	Here's how to increase the registry size in Windows NT:
1.	In Control Panel, double-click System.
2.	In the System Properties dialog box, click the Performance tab.
3.	Click the Change button. This will display the Virtual Memory dialog box.
4.	At the bottom of the Virtual Memory dialog box, enter a new value for "Maximum Registry Size (MB.) If possible, double the current value.
5.	Click OK to exit the Virtual Memory dialog box.
6.	Click OK to exit the System Properties dialog box.
7.	Restart the system. (Windows NT may prompt you to do so anyway.)

KNOWN PROBLEMS IN WINSTONE 98 VERSION 1.0 
The following is a list of known problems in Winstone 98 Version 1.0:

1.	Turn off CAPS LOCK when you run the Word Processing, Task Switching 1, or Business Winstone 98 suites. If CAPS LOCK is on, the Word test times out during the spell check.

2.	If you have multiple keyboard layouts defined in Windows 95 or Windows NT 4.0, you need to disable the option that allows you to switch between different layouts using a specific keystroke. (The keystroke can interfere with Winstone 98's tests.) This problem is not an issue with Windows NT 3.51. To disable the option:

	1. Open the Keyboard control panel.
	2. Select the Language tab.
	3. In the Switch languages option box, select None.

3.	Under Windows NT 4.0, you may receive a warning that the paging file is too small when running some tests.  You can usually ignore the warning and retry the test.  Windows NT seems to issue the warning whenever it needs to grow the paging file.  To avoid the warning, you should make sure the minimum paging file size is set to 1.5 times the size of physical memory (see the System Control Panel).

4.	Winstone 98 may have problems running on small monitors that display large resolutions where you must pan to see the entire display. For example, running a 1024x768 resolution on a monitor with only a 640x480 capacity will cause errors.

5.	On laptops, some background processes, such as Desktop Management Interface (DMI), may prevent the benchmark from running error-free. Use the Startup Manager (documented in the user interface help file) to disable unwanted processes.

6.	We have seen the following message in AVS/Express on some systems.  "System Process - Your system is running low on Virtual Memory.  Please close some applications. You can then start the system option in the Control Panel and choose the Virtual Memory button to create an additional paging file or to increase the size of your current paging file."  
Winstone 98 timed out after this message displayed.  On systems that display this message, try increasing paging file size and rerunning the benchmark.

7.	On systems where a web server was installed, Winstone 98 timed out after FrontPage displayed the following error message: "FrontPage has detected a web server conflict on Port 90 which has server extensions for the FrontPage Web Server but is running a Microsoft-PWS/2.0 server. FrontPage requires that you install the FrontPage Server extensions on this new server before using it. Would you like to see help on how to do this?"

Workaround: Close down any running web servers before running the FrontPage test.  

ON-LINE DOCUMENTATION
Winstone 98 Version 1.0 comes with the following on-line documentation.

README.RTF
This is the file you're reading now. In this file, you’ll find the Winstone  98 license agreement and any late-breaking information. You should read this information before you install or run Winstone  98. You'll find this file in the \ZDBENCH\WS98 directory.

On-line help
Because the PC benchmarks share the same user interface (UI), we've put interface-specific help in its own file and benchmark-specific help in their own files. 

Interface-specific help includes such information as selecting and running tests, creating batch files, saving results, using the Table of Results and Results Viewer, and so on. Benchmark-specific help includes information on specific tests, tips on interpreting a specific test's results, and explanations of UI elements (such as test settings) specific to a benchmark. 

You can access the help files from each benchmark's Help menu.

CONTACTING ZDBOP
If you have problems installing or running Winstone 98, send a Problem Report Form to Winstone 98 Technical Support at ZDBOp. You can find a Problem Report Form on ZDNet™/World Wide Web Edition (http://www.zdbop.com) and in the online help file. 

You can send the Problem Report Form to us in a variety of ways, though we can answer your questions more quickly if you use email. Fill out the form and send it via:

•	Email to zdbopwebmaster@zd.com
•	Fax to 919-380-2879
•	Mail to Ziff-Davis Benchmark Operation 1001 Aviation Parkway, Suite 400 Morrisville, N.C. 27560 ATTN: Tech Support

If you want a quicker response, please include your Internet e-mail address or fax number.

When you send the Problem Report Form to us, it helps us a lot if you include the following information:

•	Exactly what was the benchmark doing when the problem occurred (if you know)?
	
•	If there were any dialog boxes or messages on the screen, what were they?
	
•	When you started the test, did the benchmark display its Warning dialog box? If so, which items in the box were checked?
	
•	Can you reproduce the problem?
	
•	Can you send us the PC’s system information? Look for the file SYSINFO.INI in the ZDBENCH directory; the file contains lots of configuration information about the benchmark and your system. You can fax this information to us or you can include it in a message on ZDNet.
	
•	Can you send us the ERRORS.TXT file? This file is created in the \ZDBENCH directory where you installed the benchmark. The file contains a list of all error messages the benchmark reported. You can fax this information to us or you can include it in a message to Technical Support. 
	
The Problem Report Form provides space for you to answer these questions. If you don’t want to send in a Problem Report Form, please include the above information in any faxes or communications you send to us.

TRADEMARKS 
MacBench®, NetBench®, ServerBench®, WinBench®, and Winstone® are registered trademarks and 3D WinBench™, BatteryMark™, CPUmark™, WebBench™, WinMark™, ZDigit™, and ZDNet™ are trademarks of Ziff-Davis Inc.
1-2-3® and Lotus® are registered trademarks of Lotus Development Corporation.
Adobe®, Photoshop®, and Adobe Premiere® are registered trademarks of Adobe Systems Incorporated.
AMD-K5™, AMD-K6™, and NexGen™ are trademarks of Advanced Micro Devices, Inc. 
AVS/Express is a registered trademark and AVS is a trademark of Advanced Visual Systems Inc. 
Corel®, Quattro® and WordPerfect® are registered trademarks and CorelDRAW!™ and Corel GALLERY™ are trademarks of Corel Corporation.
Cyrix® is a registered trademark and 5x56™, 6x86MX™, 6x86™, and Gx86™ are trademarks of Cyrix Corporation. 
Dell® is a registered trademark and Dell Dimension™ is a trademark of Dell Computer Corporation.
Encarta®, Microsoft®, MS-DOS®, PowerPoint®, Visual C++®, Win32s®, Wingdings®, Windows®, and Windows NT® are registered trademarks and ActiveMovie™, DirectDraw™, Direct3D™ , and DirectX™ are trademarks of Microsoft Corporation.
Indeo®, Intel® and Pentium® are registered trademarks and MMX™ is a trademark of Intel Corporation.
InstallShield™ is a trademark of InstallShield Corporation, Inc.
Intergraph® is a registered trademark of Intergraph Corporation.
Java™ is a trademark of Sun Microsystems, Inc. in the United States and other countries.
Mac® and Power Macintosh® are registered trademarks of Apple Computer, Inc.
Matrox® is a registered trademark and MGA Millenium™ is a trademark of Matrox Graphics Inc.
Micron® is a registered trademark of Micron electronics, Inc.
MicroStation® is a registered trademark of Bentley Systems, Inc.
Myst™ is a trademark of Cyan, Incorporated.
Netscape®, Netscape Navigator®, and the Netscape N logo are registered trademarks of Netscape Communications Corporation in the United States and other countries.
PV-WAVE® and Visual Numerics® are registered trademarks of Visual Numerics, Inc.
Quantum Fireball™ is a trademark of Quantum Corporation. 
Quicken® is a registered trademark and Quicken for Windows CD-ROM Deluxe Edition™ is a trademark of Intuit, Incorporated.

Copyrights
AVS version 2.0 © 199. Advanced Visualization Systems, Inc. All rights reserved.
CorelDRAW! version 7.0 © 1995, Corel Corporation. All rights reserved.
InstallShield © 1990-1997, InstallShield Corporation, Inc. All rights reserved.
Microsoft Access version 7.0 © 1989-1995. Microsoft Excel version 7.0 © 1989-1995. Microsoft PowerPoint version 7.0 © 1989-1995. Microsoft Word version 7.0 © 1989-1995. Microsoft Corporation. All rights reserved.
PSAPI.DLL  Ó 1987-1996. Microsoft Corporation.  All rights reserved.
PV-WAVE © 1994, 1995, 1996. Visual Numerics, Inc. All rights reserved.
WinBench 98 Version 1.0 Ó1993-1998. Winstone 98 Version 1.0 Ó 1993-1998, 3D WinBench  98 Version 1.0 © 1997-1998, BatteryMark Version 1.0 © 1997, Ziff-Davis Inc.  All rights reserved.