Contents
Microsoft Product Support Services

When You Have a Question

Product Support Within the United States and Canada

Product Support Worldwide


Microsoft Support Services
When You Have a Question

If you have a question about Visual Basic, first look in the product documentation or consult online Help.  You can also find late-breaking updates and technical information in the README file that came with your Visual Basic disks.  If you cannot find the answer, contact Microsoft Product Support Services.

Outside the United States and Canada, contact Microsoft Product Support Services at the Microsoft subsidiary office that serves your area.  For information about Microsoft subsidiary offices, see Product Support Worldwide.

The Microsoft Support Network

The Microsoft Support Network offers high-quality technical support options that allow you to get what you need: the right answers right now.  For information about support services in the United States and Canada, see Product Support Within the United States and Canada.

Services and prices may vary outside the United States and Canada.  The Microsoft Support Network is subject to Microsoft's then-current prices, terms, and conditions, and is subject to change without notice.


Product Support Within the United States and Canada

In the United States and Canada, the following support options are available through the Microsoft Support Network:

Information Services

Standard Support

Priority Support

Text Telephone

Other Support Options

Other Microsoft Services

See Also

Product Support Worldwide


Information Services

No-cost and low-cost electronic information services are available 24 hours a day, 7 days a week, including holidays.

Microsoft FastTips

(800) 936-4300 on a touch-tone telephone.  Receive automated answers to common technical problems, and access popular articles from the Microsoft Knowledge Base, all delivered by recording or fax.  You can use the following keys on your touch-tone telephone after you reach FastTips:

To	Press

Advance to the next message	*

Repeat the current message	7

Return to the beginning of FastTips	#

Microsoft Download Service

Access, via modem, sample programs, device drivers, patches, software updates, and programming aides (1200, 2400, or 9600 baud; no parity; 8 data bits; 1 stop bit).  In the United States, call (206) 936-6735.  In Canada, call (905) 507-3022.

Internet

Access the Microsoft Knowledge Base and Software Library.  The Microsoft World Wide Web site is located at http://www.microsoft.com.  The Microsoft Gopher site is located at gopher.microsoft.com.  The Microsoft FTP site is located at ftp.microsoft.com and can be accessed via anonymous logon.

CompuServe and America Online

On CompuServe, at any ! prompt, type GO MSKB to access the Microsoft Knowledge Base, GO MSL to access the Microsoft Software Library, and GO MSBASIC to access information specific to Visual Basic. To access the Microsoft Knowledge Base on America Online, type GOTO MICROSOFT in the America Online client application.

See Also

Standard Support

Priority Support

Text Telephone

Other Support Options

Other Microsoft Services


Standard Support

No-charge support from Microsoft support engineers is available via a toll call between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, call between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays.  This support is available for 30 days after you make your first call.

In the United States for technical support for Microsoft Visual Basic, call (206) 646-5105.

In Canada, for technical support for Microsoft Visual Basic, call (905) 568-3503.

When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:

The version number of the Microsoft product that you are using.

The type of hardware that you are using, including network hardware, if applicable.

The exact wording of any messages that appeared on your screen.

A description of what happened and what you were doing at the time.

A description of how you tried to solve the problem.

See Also

Information Services

Priority Support

Text Telephone

Other Support Options

Other Microsoft Services


Priority Support

The Microsoft Support Network offers priority telephone access to Microsoft support engineers 24 hours a day, 7 days a week, excluding holidays in the U.S. In Canada, the hours are from 6:00 A.M. to midnight, 7 days a week, excluding holidays.

In the United States, call (900) 555-2300; $2.95 (U.S.) per minute, $95 (U.S.) maximum.  Charges appear on your telephone bill. Not available in Canada.

In the United States, call (800) 936-5800; $95 (U.S.) per incident, billed to your VISA card, MasterCard, or American Express card.

In Canada, call (800) 668-7975 for more information.

See Also

Information Services

Standard Support

Text Telephone

Other Support Options

Other Microsoft Services


Text Telephone

Microsoft text telephone (TT/TDD) services are available for the deaf or hard-of-hearing.  In the United States, using a TT/TDD modem, dial (206) 635-4948.  In Canada, using a TT/TDD modem, dial (905) 568-9641.

See Also

Information Services

Standard Support

Priority Support

Other Support Options

Other Microsoft Services


Other Support Options

The Microsoft Support Network offers annual fee-based support plans.  For information, in the United States, contact the Microsoft Support Network Sales Group at (800) 936-3500 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays.  In Canada, call (800) 563-9048 between 8:30 A.M. and 6:30 P.M. Eastern time, Monday through Friday, excluding holidays.  Technical support is not available through these sales numbers.  Please refer to the Standard Support phone number for technical support.

See Also

Information Services

Standard Support

Priority Support

Text Telephone

Other Microsoft Services


Other Microsoft Services

Microsoft Authorized Support Centers

Microsoft Authorized Support Centers (ASCs) are a select group of strategic support providers who offer high quality customized support services that span the complete systems life cycle of planning, implementation, and maintenance of your multivendor environment.  Services include:  on-site support, integration and implementation services, help desk services, hardware support, development resources, and others. Choosing an ASC allows you to work with one vendor for all of your technical support and service needs.  You can also combine ASC services with your in-house help desk or Microsoft support service option to best fit your information technology support needs.

For more information on the ASC program, in the U.S. call (800) 936-3500 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays.  In Canada, call (800) 563-9048 between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays.

Microsoft Solution Providers Program

Microsoft Solution Providers are independent developers, consultants, and systems analysts that offer fee-based technical training and support, industry knowledge, objective advice, and a range of value-added services to companies of all sizes.  Solution Providers work with organizations to help implement computing systems that take advantage of todays powerful new technologies.

For the name of a Microsoft Solution Provider near you, in the U.S. call (800) 426-9400 between 6:30 A.M. and 5:30 P.M. Pacific time, Monday through Friday, excluding holidays.  In Canada, call (800) 563-9048 between 8:00 A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding holidays.

Microsoft Developer Network

The Microsoft Developer Network (MSDN) is the comprehensive Microsoft resource for developers.  MSDN is an annual membership program for developers of Windows-based applications.  Depending on your development needs, you can join one of two levels of annual membership.  Level 1 delivers the latest development-related information via four quarterly updates of the Development Library CD-ROM and six bi-monthly issues of the Developer Network News newspaper.  Level 2 includes all Level 1 benefits plus API-level SDKs, DDKs, and operating systems via quarterly updates of the Development Platform CD-ROMs.

To join the Microsoft Developer Network in the U.S. and Canada, call (800) 759-5474, dept. #1183, 24 hours a day, 7 days a week, excluding holidays.

See Also

Information Services

Standard Support

Priority Support

Text Telephone

Other Support Options


Product Support Worldwide

If you are outside the United States and have a question about a Microsoft product, first:

Consult the documentation and other printed information included with your product.

Check online Help.

Check the README files that come with your product disks.  These files provide general information that became available after the books in the product package were published.

Consult electronic options such as CompuServe forums or bulletin boards, if available.

If you cannot find a solution, you can receive information on how to obtain product support by contacting the Microsoft subsidiary office that serves your country.

The Microsoft Support Network

The Microsoft Support Network, where available, offers high-quality technical support options that allow you to get what you need:  the right answers right now.

The Microsoft Support Network is subject to Microsofts then-current prices, terms, and conditions in place in each country at the time the services are used and is subject to change without notice.

Calling a Microsoft Subsidiary Office

When you call, you should be at your computer and have the appropriate product documentation at hand.  Be prepared to give the following information:

The version number of Microsoft product that you are using.

The type of hardware that you are using, including network hardware, if applicable.

The operating system that you are using.

The exact wording of any messages that appeared on your screen.

A description of what happened and what you were doing when the problem occurred.

A description of how you tried to solve the problem.

Microsoft subsidiary offices and the countries they serve are listed below.

If there is no Microsoft office in your country, please contact the establishment from which you purchased your Microsoft product.

Area	Telephone Numbers
Argentina	Microsoft de Argentina S.A. Customer Service: (54) (1) 814-5105 (54) (1) 814-4807 (54) (1) 814-4808 (54) (1) 811-7199 Fax: (54) (1) 814-0372 Technical Support: (54) (1) 815-1521
Australia	Microsoft Pty. Ltd. Fax: (61) (02)805-0519 Sales Information Centre: (61) (02) 870-2100 Installation Support: (61) (02) 870-2132 Bulletin Board Service: (61) (02) 878-5200 Technical Support: (61) (02) 870-2131
Austria	Microsoft Ges.m.b.H. Phone: 0222-68 76 07 Fax: 0222-68 16 2710 Information: 0660-6520 Prices, updates, etc.: 0660-6520 CompuServe: GO MSEURO (Microsoft Central Europe) Standard Support: Installation and Handling Windows, Windows for Workgroups, Printing  System: 0660-6510 Microsoft Mail Client: 0660-6593 Microsoft Excel for Windows, Microsoft Excel for OS/2, PowerPoint for Windows: 0660-6511 Microsoft Project for Windows, Microsoft Project for MS-DOS: 0660-6509 Word for MS-DOS, Fine Artist, Creative Writer: 0660-6512 Word for Windows, Word for OS/2, Microsoft  Write: 0660-6513 Works for MS-DOS, Works for Windows, Publisher, WorksCalc, WorksText: 0660-6514 C/C++, FORTRAN, Macro Assembler PDS:  0660-6515 BASIC, QuickBASIC, Visual Basic: 0660-6516 MS-DOS: 0660-6517 Microsoft Software for Apple Macintosh: 0660-6518 Money, Golf, Mouse, Flight Simulator, Paintbrush, Entertainment Pack: 0660-6738 Access: 0660-6761 FoxPro: 0660-6592 Video for Windows, SoundBits, Cinemania,  Beethoven, Stravinsky, Mozart, Musical  Instruments, Dinosaurus, Encarta, TechNet, Developer Network, Bookshelf: 0660-6506 General information about the Microsoft Support Network in Central Europe: FAX: 0049/2622/167006
Belgium	Microsoft NV Phone: 02-7303911 Customer Service: 02-7303922 CompuServe: 02-2150530 (GO MSBEN) Bulletin Board: 02-7303911 (1200/2400/9600 bd, 8N1,   ANSI) Technical Support: 02-5133274 (Dutch speaking) 02-5023432 (English speaking) 02-5132268 (French speaking)
Bolivia	See Argentina
Brazil	Microsoft Informatica Ltda. Phone: (55) (11) 530-4455 Fax: (55) (11) 240-2205 Technical Support Phone: (55) (11) 871-0090 Technical Support Fax: (55) (11) 241-1157 Technical Support Bulletin Board Service:     (55) (11) 872-4106
Canada	Microsoft Canada Inc. Head Office Phone: 1 (905) 568-0434 Customer Support Centre: 1 (800) 563-9048 Microsoft Support Network: Standard Technical Support Phone:  1 (905) 568-3503 Priority Support Information: 1 (800) 668-7975 Text Telephone (TT/TDD) 1 (905) 568-9641 Technical Support Bulletin Board Service:  1 (905) 507-3022
Caribbean	Microsoft Caribbean, Inc. Phone: (809) 273-3600 Fax: (809) 273-3636 Technical Support: (214) 714-9100
Chile	Microsoft Chile S.A. Phone: 56 2 218 5771 56 2 218 5711 56 2 218 6966 Fax: 56 2 233 5917 Customer Service: 56 2 218 5399 Personal Operating System and Applications Phone:    56 2 232 4467
Colombia	Microsoft Colombia Phone: (571) 618 2245 Fax:(571) 618 2269 Technical Support: (571) 618 2255
Czech Republic	Microsoft Panská 6/ I 11000 Praha 1 Phone (+42) (2) 2683-20 or -27 Fax: (+42) (2) 266020 Technical Support: Phone: (+42) (2) 245 10554
Denmark	Microsoft Denmark AS Phone: (45) (44) 89 01 11 Microsoft Sales Support: (45) (44) 89 01 90 Microsoft FaxSvar: (45) (44) 89 01 44 Microsoft BBS: (45) (44) 66 90 46   (Document 303030 in FaxSvar contains detailed    instructions) Technical Support: (45)  (44) 89 01 11
Dubai	Microsoft Middle East Phone: (971) 4 513 888 Fax: (971) 4 527 444
Ecuador	Corporation Microsoft del Ecuador S.A. Technical Support: (593) (2) 463-094
England	See United Kingdom
Finland	Microsoft OY Phone: (0358) (90) 525 502 500 Microsoft FaxSvar: (46) (0) 8 752 29 00 (Information in   Swedish and English) Microsoft BBS: (46) (0) 8 750 47 42 (Information in   Swedish and English) For Technical Support, please contact your local dealer.
France	Microsoft France Phone: (33) (1) 69-86-46-46 Fax: (33) (1) 64-46-06-60 Telex: MSPARIS 604322 Technical Support Phone: (33) (1) 69-86-10-20 Technical Support Fax: (33) (1) 69-28-00-28 Fax Information Service: (33) 36-70-13-13
French Polynesia	See France
Germany	Microsoft GmbH Phone: 089-3176-0 Fax: 089-3176-1000 Telex: (17) 89 83 28 MS GMBH D Information: 089-3176 1199 Prices, updates, etc.: 089-3176 1199 CompuServe: GO MSEURO (Microsoft Central Europe) Bulletin board, device drivers, tech notes: Btx:   *microsoft# or *610808000#  Standard Support: Installation and Handling Windows, Windows for Workgroups, Printing System: 089/3176-1110 Microsoft Mail Client: 089/3176-1112 Microsoft Excel for Windows, Microsoft Excel for OS/2, PowerPoint for Windows: 089/3176-1120 Microsoft Project for Windows, Microsoft Project  for MS-DOS: 089/3176-1125 Word for MS-DOS, Fine Artist, Creative Writer: 089/3176-1130 Word for Windows, Word for OS/2, Microsoft  Write: 089/3176-1131 Works for MS-DOS, Works for Windows,  Publisher, WorksCalc, WorksText:  089/3176-1140 C/C++, FORTRAN, Macro Assembler PDS:  089/3176-1150 BASIC, QuickBASIC, Visual Basic: 089/3176-1151 MS-DOS: 089/3176-1152 Microsoft Software for Apple Macintosh:  089/3176-1160 Money, Golf, Mouse, Flight Simulator, Paintbrush, Entertainment Pack: 089/3176-1170 Access: 089/3176-1180 FoxPro: 089/3176-1181 Video for Windows, SoundBits, Cinemania, Beethoven, Stravinsky, Mozart, Musical Instruments, Dinosaurus, Encarta, TechNet, Developer Network, Bookshelf: 089/3176-1810 General information about the Microsoft Support Network in Central Europe: FAX: 02622/167006
Greece	Microsoft Hellas, S.A. Phone: (30) (1) 6893-631 through (30) 1 6893-635 Fax: (30) (1) 6893 636
Hong Kong	Microsoft Hong Kong Limited Fax: (852) 560-2217 Technical Support: (852) 804-4222
Hungary	Microsoft Hungary Phone: (+36) (1) 2691212 Fax: (+36) (1) 269 1030 Technical Support: Phone: (36) (0)1/1172289
Ireland	See United Kingdom
India	Microsoft India Phone: (01) (91) 646 0694, 646 0767, 646 0813 Fax: (01) (91) 646-0813
Israel	Microsoft Israel Ltd. Phone: 972-3-613-0833 Fax: 972-3-613-0834
Italy	Microsoft SpA Phone: (39) (2) 7039-21 Fax: (39) (2) 7039-2020 Customer Service (Prices, new product info, product    literature): (39) (2) 7039-8359 Bulletin Board: (39) (2) 7030-0102 Technical Support: (39) (2) 7039-8351
Japan	Microsoft Company Ltd. Phone: (81) (3) 5454-2490 Fax: (81) (3) 5454-7972 Channel Marketing (Pre-sales Product Support) Information Center Phone: (81) (3) 5454-2300 Fax: (81) (3) 5454-7951 Customer Service Phone (Version upgrade/Registration) Phone: (81) (3) 5454-2305 Fax: (81) (3) 5454-7952 Applications: Multiplan: (81) (3) 5454-2310 Works: (81) (3) 5454-2311 Chart: (81) (3) 5454-2312 Excel for Windows: (81) (3) 5454-2320 Word for Windows: (81) (3) 5454-2321 Access for Windows: (81) (3) 5454-2378 Mail for Windows: (81) (3) 5454-2381 Languages: Basic: (81) (3) 5454-2350 Quick Basic: (81) (3) 5454-2351 Visual Basic: (81) (3) 5454-2352 Visual C ++: (81) (3) 5454-2364 Fortran: (81) (3) 5454-2353 Masm: (81) (3) 5454-2360 C: (81) (3) 5454-2361 Quick C: (81) (3) 5454-2362 Macintosh: Macintosh Excel: (81) (3) 5454-2340 Word for Mac: (81) (3) 5454-2341 Mail for Mac: (81) (3) 5454 2342 Quick Basic for Mac: (81) (3) 5454-2343 Other Mac Products: (81) (3) 5454-2349 Multimedia Products: (81) (3) 5454-2337 Systems: Windows: (81) (3) 5454-2330 Windows SDK: (81) (3) 5454-2363 Dos Version 6.0: (81) (03) 5454-2339 Video for Windows: (81) (3) 5454-2337 Other: Golf: (81) (3) 5454-2337 Mouse/Ball Point Mouse: (81) (3) 5454-2335 PSS Technical Support Fax: (81) (3) 5454-7955
Korea	Microsoft CH Phone: (82) (2) 531-4500 Fax: (82) (2) 531-1724 Technical Support: (82) (2) 531-4800 Technical Support Fax: (82) (2) 563-5194 Technical Support Bulletin Board Service: (82) (2) 538-3256
Liechtenstein	See Switzerland (German speaking)
Luxembourg	Microsoft NV Phone: (32) 2-7303911 Customer Service: (32) 2-7303922 CompuServe: (32) 2-2150530 (GO MSBEN) Bulletin Board: (32) 2-7350045 (1200/2400/9600 bd,    8N1, ANSI) Technical Support: (32) 2-5133274 (Dutch speaking) (32) 2-5023432 (English speaking) (32) 2-5132268 (French speaking)
México	Microsoft México, S.A. de C.V. Technical Support: (52) (5) 325-0912 Applications and   Operating Systems Bulletin Board Service: (52) (5) 590-5988  (1200/2400 baud, 8 bits, No parity, 1 stop bit,  ANSI terminal emulation) User MSMEXICO, NO Password
Netherlands	Microsoft BV Phone: 02503-89189 Customer Service: 02503-77700 CompuServe: 020-6880085 (GO MSBEN) Bulletin Board: 02503-34221 (1200/2400/9600 bd, 8N1,   ANSI) Technical Support: 02503-77877 (Dutch speaking) 02503-77853 (English speaking)
New Zealand	Microsoft New Zealand Ltd Phone: 64 (9) 358-3724 Fax: 64 (9) 358-3726 Technical Support: Phone: 64 (9) 357-5575 Fax: 64 (9) 358-0092
Northern Ireland	See United Kingdom
Norway	Microsoft Norway AS Phone: (47) (22) 02 25 50 Microsoft Sales Support: (47) (22) 02 25 80 Microsoft BBS: (47) 22 18 22 09 (Document 404040 in FaxSvar contains detailed  instructions) Microsoft FaxSvar: (47) (22) 02 25 70 Technical Support: (47) (22) 02 25 50
Papua New Guinea	See Australia
Paraguay	See Argentina
Poland	Microsoft Sp.z o.o. ul. Grzybowska 80/82 00-844 Warszawa Phone: (+48) (2) 6615433 Fax: (+48) (2) 6615434 Technical Support: Phone: (+48) (2) 6216793 or (+48) (71) 441357
Portugal	MSFT, Lda. Phone: (351) 1 4412205 Fax: (351) 1 4412101
Republic of China	Microsoft Taiwan Corp. Phone: (886) (2) 504-3122 Fax: (886) (2) 504-3121 Technical Support: (886) (2) 508-9501
Republic of Ireland	See United Kingdom
Russia	Microsoft A/O Leningradsky Prospekt80 125178 Moscow Phone: (+7) (502) 224 50 46 Fax: (+7) (502) 224 50 45 Technical Support: Phone:(+7) (095) 267-8844 or (+7) (095) 158-6963
Scotland	See United Kingdom
Singapore	Microsoft Singapore Pte Ltd Phone: (65) 227-6833 Fax: (65) 227-6811 Microsoft Download Service BBS : (65) 227-6798 Technical Support for: Desktop Applications: (65) 220-7202  Microsoft Excel for Windows, Microsoft Excel for Apple Macintosh, PowerPoint for Windows, PowerPoint for Apple Macintosh, Word for MS-DOS, Word for Windows, Word for Apple Macintosh, Access for Windows, Works for MS-DOS, Works for Windows, Publisher. Personal Operating Systems: (65) 220-7202         MS-DOS, Windows, Windows for Workgroups
Slowenia	See Germany Technical Support Phone: (+386) (61) 1232354
Slovak Republic	Microsoft Panská 6/ I 11000 Praha 1 Phone (+42) (2) 2683-20 or -27 Fax: (+42) (2) 266020 Technical Support: Phone: (+42) (7) 312083
South Africa	Microsoft South Africa Phone: (27) 11 445 0000 Fax: (27)  11 445 0045 or (27) 11 445 0046 Technical Support (Toll Free): 0 802 11 11 04 (Toll): (2) 11 445 0100 Customer Service Centre: (27) 11 445 0145
Spain	Microsoft Iberica SRL Phone: (34) (1) 804-0000 Fax: (34) (1) 803-8310 Technical Support: (34) (1) 803-9960
Sweden	Microsoft AB Phone: (46) (08) 752 09 29 Sales Support: (46) (8) 752 56 30 Microsoft FaxSvar: (46) (0)8 752 29 00 Microsoft BBS: (46) (8) 750 47 42 (Document 202020 in FaxSvar contains detailed  instructions) Information on Technical Support: (46) (8) 752 09 29
Switzerland	Microsoft AG Phone: 01-839 61 11 Fax: 01-831 08 69 Prices, updates, etc.: 01/839 61 11 CompuServe: GO MSEURO(Microsoft Central Europe) Documentation: Phone: 155 59 00 Fax: 064-224294, Microsoft Info-Service,  Postfach, 8099 Zürich Standard Support: Installation and Handling Windows, Windows for Workgroups, Printing System: 01/342-4085 Microsoft Mail Client: 01/831-1581 Microsoft Excel for Windows, Microsoft Excel for OS/2, PowerPoint for Windows: 01/342-4082 Microsoft Project for Windows, Microsoft Project for MS-DOS: 01/342-0713 Word for MS-DOS, Fine Artist, Creative Writer: 01/342-4083 Word for Windows, Word for OS/2, Microsoft Write: 01/342-4087 Works for MS-DOS, Works for Windows, Publisher, WorksCalc, WorksText: 01/342-4084 C/C++, FORTRAN, Macro Assembler PDS: 01/342-4036 BASIC, QuickBASIC, Visual Basic: 01/342-4086 MS-DOS: 01/342-2152 Microsoft Software for Apple Macintosh:  01/342-4081 Money, Golf, Mouse, Flight Simulator, Paintbrush, Entertainment Pack: 01/342-0322 Access: 01/342-4121 FoxPro: 01/831-1580 Video for Windows, SoundBits, Cinemania, Beethoven, Stravinsky, Mozart, Musical Instruments, Dinosaurus, Encarta, TechNet, Developer Network, Bookshelf: 01/342-1964 Technical support (French speaking): 022-738 96 88 General information about the Microsoft Support    Network in Central Europe: FAX: 0049/2622/167006
Turkey	Microsoft Turkey Phone: (90) 212 2585998 Fax: (90) 212 2585954
United Kingdom	Microsoft Limited Product Support Services Bulletin Board Service Microsoft KeyData: (01734) 270065 (up to  14.4Kbaud, n, 8, 1)  Faxback Information Service Microsoft KeyFax: (01734) 270080 Telephone Support Desktop Apps & Personal Operating Systems:  (01734) 271000 Developer Support: (01734) 270414 Advanced Systems Support: (01734) 270007 Microsoft Ltd Microsoft Information Centre: (0345) 002000 Microsoft Ltd fax: (01734) 270002 Microsoft Ltd phone: (01734) 270001
Uruguay	See Argentina
Venezuela	Corporation MS 90 de Venezuela S.A. Other information: 58.2.910008 58.2.914739 58.2.913342 Fax: 58.2.923835 Technical Support: 58.2.910046 58.2.910510
Wales	See United Kingdom
Microsoft TechNet

Microsoft TechNet is the front-line resource for fast, complete answers to technical questions on Microsoft systems and desktop products.  Information available on TechNet ranges from crucial data on client-server and workgroup computing, systems platforms, and database products, to the latest on support for Microsoft Windows and Macintosh-based applications.  As a TechNet user you receive:

Twelve monthly compact discs containing the Microsoft Knowledge Base, Microsoft operating systems product resource kits, customer solutions, key Microsoft conference session notes, and other valuable information.

Twelve monthly supplemental (drivers and patches) compact discs containing the Microsoft Software Library.

A dedicated Microsoft TechNet forum on CompuServe (GO TECHNET)

WinCIM, a Windows-based application for accessing CompuServe

A 20% discount on Microsoft Press books

For more information about Microsoft TechNet, in the United States and Canada, call (800) 344-2121, between 7:00 A.M. and 7:00 P.M. Central time, Monday through Friday.  Outside of the U.S. and Canada, contact your Microsoft Subsidiary, or call (303) 684-0914.