CompuServe Help Contents
CompuServe 2000 for Windows 95 and Windows 98

Help Contents

Connecting to CompuServe

Using E-mail

Using CompuServe Features

Managing Your Account and Member Names

Keeping Your Account Secure

Troubleshooting


Using CompuServe Features
Using CompuServe Features	Communicating with other members
CompuServe Scheduler	Contact List™ feature
Log Manager	Instant Message™ feature
Download Manager	Chat
Personal Filing Cabinet
Web browser
Navigating online	Customizing the software
GO Words	Setting Preferences
Favorite Places	Using digital pictures
Using the toolbar	Capture Picture
Shortcut Keys	The Picture Editor


Connecting to CompuServe

Setting up CompuServe to work with your modem

Using CompuServe access phone numbers to connect

Using TCP/IP to connect

Using CompuServe when you travel


 Using TCP/IP to connect

About TCP/IP

About locations and numbers(connections)

Setting up a TCP/IP location

Setting up a custom proxy configuration

Connecting to CompuServe via TCP/IP


 Managing your account

Getting billing information

Member Names

Adding or deleting Member Names

Switching Member Names without disconnecting


 Keeping your account secure

About the Parental Controls™ feature

Maintaining your privacy

Passwords

Online Security (Never reveal your password)

Changing your password

Requiring a password for the Personal Filing Cabinet


CompuServe Scheduler

About the CompuServe Scheduler

Setting up CompuServe Scheduler

Selecting tasks and Member Names

Storing passwords for the CompuServe Scheduler

Activating the CompuServe Scheduler immediately

Setting CompuServe Scheduler to run later

Turning Off ComuServe Scheduler later

Using CompuServe Scheduler

For e-mail

To read newsgroups offline

For downloading


 Using CompuServe when you travel

Finding access numbers for other cities

Connecting from a friend's computer


Using e-mail

What's my e-mail address?

Sending e-mail

Reading e-mail

Using the CompuServe Scheduler to read e-mail offline

Saving copies of your e-mail

Understanding online and offline mail

Using e-mail features

Setting e-mail preferences


Using e-mail features

Using the address book

Attaching files to e-mail you send

Inserting image files

Using the spelling checker

Sending e-mail to more than one person

Sending blind copies

Determining if your e-mail has been received

Using fonts and typestyles

Adding hyperlinks

Using automatic quoting


 Setting e-mail preferences

Setting a default font for your e-mail

Saving copies of your e-mail

Checking your spelling automatically

Selecting the automatic quoting style

Setting online mailbox preferences


 Understanding online and offline mail

What's the difference between the online mailbox and the offline mailbox?

How long does e-mail stay in the online mailbox?

How does e-mail get into the offline mailbox?

Related Topics


 Using the address book

Adding names to your address book

Creating group mailing lists

Adding pictures to your address book

Adding names to your address book from e-mail you receive

Using the address book when you send e-mail

Related Topics


The Instant MessageÔ feature
 Instant Message ™ feature

About the Instant Message™ feature

Maintaining your privacy

Using Instant Message notes

Sending Instant Message™ notes

Saving Instant Message™ conversations to a file


The Download Manager

About the Download Manager

Using the Download Manager

Marking files for the Download Manager

Downloading the files in the Download Manager

Using CompuServe Scheduler to download files

Locating files on your computer after downloading

Setting Download Manager preferences

Changing the Download Manager preferences

Changing the destination folder for downloaded files


 The Web browser

About the World Wide Web

About the Web browser

Using the Web browser

Starting the Web browser

Going directly to a Web site

Using Favorite Places

Setting Web browser preferences


 Favorite Places

About Favorite Places

Using Favorite Places

Marking a site as a Favorite Place

Adding Favorite Place icons to the toolbar

Returning to a Favorite Place

Adding Favorite Place hyperlinks to your e-mail

Creating Shortcut Keys


GO Words

About GO Words

Using GO Words

Using GO Words

Creating keyboard shortcuts


The Contact ListÔ feature
 Contact List ™  feature

About the Contact List™ feature

Maintaining your privacy


 The Log Manager

About the Log Manager

Using the Log Manager

Reading news articles and other text items offline

Saving Instant Message™ conversations


 The Personal Filing Cabinet

About the Personal Filing Cabinet

Using the Personal Filing Cabinet

Requiring a password

Saving copies of your e-mail

Reading your saved e-mail

Searching in the Personal Filing Cabinet

Organizing your Personal Filing Cabinet

Re-arranging folders and files

Selecting more than one item at a time

Adding folders

Deleting items

Controlling the size of your Personal Filing Cabinet

Recovering unused space


 Capture Picture

About Capture Picture

Using Capture Picture

Taking pictures and saving them to your disk

Adjusting the picture quality


Picture Editor
 The Picture Editor

About the Picture Editor

Using the Picture Editor

Using the Picture Editor to send pictures in e-mail

Editing pictures in the Picture Editor


Troubleshooting

If your modem...

reported no dial tone

is not accepting the commands

detected a timeout

would not initialize

If the number dialed...

is busy, not answering, or failed to respond

did not connect to the access company

If...

CompuServe was unable to open the communications port

the final connection step did not complete

your Member Name is not visible on the Connect screen

your account is already signed on

Other places to get help


 Changing your setup

Setting up the CompuServe software to work with your modem

Using CompuServe access phone numbers to connect

Using TCP/IP to connect


 Other places to get help

Getting help online

Calling Technical Support


 Using CompuServe access phone numbers to connect

About CompuServe access phone numbers

About locations and numbers(connections)

If there is no CompuServe access phone number near you

Important surcharge information

Setting up Locations and Connection Profiles

Adding locations

Adding access numbers to existing locations

Editing locations and numbers(connections)

Moving (or copying) numbers (connections)

Customizing for your phone line

Turning off Call Waiting while you are online

Reaching an outside line

Using pulse dialing


 Attaching files to e-mail

Attaching a single file

Attaching multiple files

Listing the files you have attached

Detaching a file

Related Topics


Customizing the toolbar
 Using the toolbar

Setting toolbar preferences

Adding Favorite Place icons to the toolbar

Removing Favorite Place icons from the toolbar

Using the History Trail


Preferences
 Setting Preferences

Maintaining your privacy	Setting Web browser preferences
Language Preferences
Setting e-mail preferences	Setting Download Manager preferences
Setting a default font for your e-mail	Changing the Download Manager preferences
Saving copies of your e-mail	Changing the destination folder for downloaded files
Checking your spelling automatically
Selecting the automatic quoting style
Setting online mailbox preferences
Other preferences


Determining if your e-mail has been read
 To determine if your e-mail has been read

1	Connect to the CompuServe service.

2	Click the Read Mail icon on the toolbar. (If your toolbar is compacted, the icon label says Read.)

3	Click the Sent Mail tab to bring it to the front, and click to highlight an e-mail message.

4	Click  Status.

Notes

•	You can only check the status of e-mail sent to other CompuServe version 2000 members.  CompuServe reports the message not applicable for the status of e-mail sent to Internet addresses.

Requesting a return receipt from e-mail sent to CompuServe members

Related Topics


Requesting a return receipt
 To request a return receipt

1	Click the Create Mail icon on the toolbar. (If your toolbar is compacted, the icon label says Create.)

2	Address your e-mail as usual.

3	Click to check the Request “Return Receipt” from CompuServe members check box.

4	Send your e-mail as usual.

Notes

•	You will receive an e-mail notification when each CompuServe member  opens your e-mail.

•	You will not receive a return receipt for e-mail you send to Internet addresses.

Related Topics


 How long does e-mail stay in the online mailbox?

You can set a mail preference to keep e-mail in your online mailbox for up to 7 days after it has been opened.  If you have not opened your new e-mail within approximately 27 days, it is deleted.

Related Topics


 How do I know I have e-mail?

If you have e-mail waiting for you when you connect to the CompuServe service, the Read Mail icon on the toolbar will be yellow.  If your computer has a sound card, you will also hear “You have mail.”

Related Topics


Reading e-mail
 To read e-mail in your online mailbox

1	Connect to the CompuServe service.

2	Click the Read Mail icon on the toolbar. (If your toolbar is compacted, the icon label says Read.)

3	Double-click an e-mail message to read it.

Notes

•	You can set a mail preference to keep e-mail in your online mailbox for up to 7 days after it has been opened.

•	The more you use  e-mail, the more you may want to use CompuServe Scheduler to manage your e-mail.

How do I know I have e-mail?

Related Topics


What's the difference between online mail and offline mail?
 What's the difference between the online mailbox and the offline mailbox?

E-mail in your online mailbox (accessible when you click the Read Mail option on the Mail Center menu) is stored on the CompuServe host computers and is only available while you are connected to the CompuServe service.

E-mail in your offline mailbox (accessible when you click the Personal Filing Cabinet option on the Mail Center menu) is part of your Personal Filing Cabinet and is available whether you are connected or not.  It is stored on your computer and will remain there until you delete it.

Related Topics


Reaching an outside line
 To reach an outside line

1.	On the Connect screen, click Setup. The CompuServe Setup window appears.

2.	Click Expert Setup. The Connection Setup window appears.

3.	Under the Locations tab in the Connection Setup window, click once to highlight the number (connection) you want to edit. The number (connection) is indented beneath the location name.

4.	Click Edit.

5.	In the Edit Number (Connection) window, click to check the Dial [9,  ] to reach an outside line check box.

6.	Edit the default prefix if it is not correct, and make sure there is a comma after it.

Notes

•	You will have to edit each number in the location and make this change.

Related Topics


Using pulse dialing
 To use pulse dialing

1.	On the Connect screen, click Setup.  The CompuServe Setup window appears.

2.	Click Expert Setup. The Connection Setup window appears.

3.	Under the Locations tab in the Connection Setup window, click to highlight the number (connection) you want to edit. The number is indented beneath the location name.

4.	Click Edit.

5.	In the Edit Number (Connection) window, click to clear the This phone line has touch-tone service check box.

Notes

•	You will have to edit each number in the location and make this change.

Related Topics


Turning off call waiting
 To turn off call waiting while you are online

1.	On the Connect screen, click Setup. The CompuServe Setup window appears.

2.	Click Expert Setup. The Connection Setup window appears.

3.	Under the Locations tab in the Connection Setup window, click to highlight the number (connection) you want to edit. The number is indented beneath the location name.

4.	Click Edit.

5.	In the Edit Number (Connection) window, click to check the Dial [*70,]  to disable call waiting check box.

6.	Edit the default prefix if it is not correct, and make sure there is a comma after it.

More information about this topic

Notes

•	You will have to edit each number in the location and make this change.

Related Topics


More information about turning off call waiting
More information about disabling Call Waiting

•	Typical codes are *70 for Touch-Tone service and 1170 for rotary service.  Contact your local telephone company for the deactivation code in your area.

•	When you disconnect and your modem hangs up the phone, Call Waiting is reactivated.

•	If you do not turn off Call Waiting while you are connected to the CompuServe service, you will lose your connection if you receive an incoming call.


About access phone numbers
 About CompuServe access phone numbers

The CompuServe access phone number is the telephone number your modem dials to connect to the CompuServe service.

Depending on where you are calling from, the nearest CompuServe access phone numbers listed may or may not be local phone calls. You should confirm this with your phone company.

Important surcharge information

Related Topics


Setting up a TCP/IP location
 To set up a TCP/IP location

1.	On the Connect screen, click Setup. The CompuServe Setup window appears.

2.	Click Expert Setup. The Connection Setup window appears.

3.	Click Add Location.

4.	In the Add Location window, type a name for the location (for example, TCP/IP location).

5.	Click Add a custom connection (for example TCP/IP) and click Next. (Move this help window if it is in the way.)

6.	In the Add Number (Connection) window, click to highlight TCP/IP: LAN or ISP (Internet Service Provider) from the Connect using: list. Refer to the instructions below if a TCP/IP listing is not showing.

7.	Click OK.

To add a TCP/IP: LAN or ISP (Internet Service Provider) listing:

1.	In the Connection Setup window, click the Connection Devices tab.

2.	Click Expert Add.

3.	In the Select Type of Connection Device Window, click to highlight TCP/IP: LAN or ISP (Internet Service Provider) then click Next.

4.	If you currently connect to the Internet through a LAN or ISP (Internet Service Provider), click Next and you will be connected. If you do not currently connect to the Internet through a LAN or ISP (Internet Service Provider), click to clear the Connect me now box and click Next.

5.	The CompuServe software automatically creates a TCP/IP location.

Connecting to CompuServe with TCP/IP

Creating a custom proxy configuration


Connecting via TCP/IP
 To connect to CompuServe via TCP/IP

1.	Establish your SLIP or PPP connection, if necessary.

2.	On the Connect screen, click your TCP/IP location from the Select Location list.

3.	Connect to the CompuServe service.

Setting up a TCP/IP location

About TCP/IP


 About TCP/IP

TCP/IP is a communications format for transferring data on a local area network (LAN).  You can use TCP/IP (if it is available on your computer) instead of your modem to connect to CompuServe at no extra charge.  Connecting to CompuServe with TCP/IP is often faster than the usual modem-based connection process, and it will not interfere with your use of other TCP/IP applications like Netscape(c).

If you have a LAN, ask your system administrator if you have TCP/IP capabilities.

You may also be able to obtain a modem-based TCP/IP connection (called either a SLIP or a PPP connection) from a local Internet Service Provider (ISP).

Related Topics


 Telephone Support

•	For technical support, call 1-800-853-7020 or 1-614-723-9942 (outside the U.S. and Canada).

•	For sales and billing questions, call 1-800-848-8990.

•	Our TTY number is 1-800-759-3323 (within the U.S. and Canada).

CompuServe Interactive Services, Inc. receives a large number of phone calls for technical assistance.   Often you can get help faster in other ways.


  Modem Installation Checklist

If you have an external modem:

1	Make sure the modem’s power cord is securely plugged in, and the modem is turned on.  The modem’s lights should be on.

2	Make sure the modem cable is securely attached to the modem and to the computer.

For all modems:

1	Make sure the phone line coming from the wall goes into the modem connection that reads LINE, JACK or TO WALL.

2	Unplug the line going to the modem and connect it to a phone.

3	Listen for a dial tone.

Notes

•	If you have a Meridian, Aspect, Rolm, or other digital phone system (normally used only in offices), your phone system probably is not compatible with your modem, since standard modems are analog.

Is there a dial tone?

 Yes, there is a dial tone.

 No, there is no dial tone.


Your modem may be defective

Contact your modem manufacturer for more help.


Problem with the phone line

The problem most likely lies in your phone line.  Contact your local phone company for help.


Problem in the final connection step

There is a temporary problem somewhere in the network that is preventing the connection from completing.

Try to connect again later, or try using another CompuServe access phone number.


Anything unusual?
 Is there anything unusual about your phone line?

I have Call Waiting.

I have to dial a prefix to reach an outside line.

No, it's an ordinary phone line.


Call Waiting
 Verify that dialing options are set to turn off Call Waiting

1.	On the Connect screen, click Setup. The CompuServe Setup window appears.

2.	Click Expert Setup. The Connection Setup window appears.

3.	Under the Locations tab in the Connection Setup window, click to highlight the number (connection) you want to edit. The number (connection) is indented beneath the location name.

4.	Click Edit.

5.	In the Edit Number (Connection) window, click to check the Dial [*70,  ]  disable call waiting check box.

6.	Edit the default prefix if it is not correct, and make sure there is a comma after it.

More information about this topic

Notes

•	You will have to edit each number in the location and make this change.

Other places to get help


Ordinary phone line
 Verify that dialing options are set for an ordinary phone line

1.	On the Connect screen, click Setup. The CompuServe Setup window appears.

2.	Click Expert Setup. The Connection Setup window appears.

3.	Under the Locations tab in the Connection Setup window, click to highlight the number (connection) you want to edit. The number (connection) is indented beneath the location name.

4.	Click Edit.

5.	In the Edit Number (Connection) window, click to clear the Dial [*70,  ]  to disable call waiting check box.

6.	Click to clear the Dial [9, ] to reach an outside line check box.

Notes

•	You will have to edit each number in the location and make this change.

Other places to get help


Dialing a prefix to reach an outside line
 Verify that dialing options are set to dial an outside line

1.	On the Connect screen, click Setup. The CompuServe Setup window appears.

2.	Click Expert Setup. The Connection Setup window appears.

3.	Under the Locations tab in the Connection Setup window, click to highlight the number (connection) you want to edit. The number (connection) is indented beneath the location name.

4.	Click Edit.

5.	In the Edit Number (Connection) window, click to clear the Dial [*70,  ]  to disable call waiting check box.

6.	Click to check the Dial [9,  ] to reach an outside line check box.

7.	Edit the default prefix if it is not correct, and make sure there is a comma after it.

Notes

•	You will have to edit each number in the location and make this change.

Other places to get help


Verifying your access number
 Try using a new location file

1.	On the Connect screen, click Setup.

2.	Click Create a new location for use with a new access phone number or an ISP, and click Next.

3.	In the Add Location window, type a name for the new location (for example, San Francisco numbers) and the number of times you wish to try to connect.

4.	Click Add numbers from a list of access phone numbers, and click Next.

5.	 Type the area code from which you want to connect and click Next.

6.	In the Select Access Numbers window, click to highlight an access number  from the list on the left.

7.	Click Add.

8.	Verify the information in the Add CompuServe Access Phone Number window, and click OK.

9.	Repeat steps 6-8 until you have added as many access phone numbers to this location as you want, then click Done or Connect.

10.	On the Connect screen, click to highlight the location you just created in the Select Location: list and try to connect again.

Did this fix the problem?

Yes.

No, I still need more help.


Check the CompuServe setup
 Use the Auto Detect feature to set up a new modem configuration

1.	On the Connect screen, click Setup. The CompuServe Setup window appears.

2.	Click Expert Setup. The Connection Setup window appears.

3.	In the Connection Setup window, click the Connection Devices tab.

4.	Click to highlight the listing for your modem, if it is not already selected.

5.	Click Delete and confirm that you want to delete the item.

6.	Click Auto Detect.

This didn’t fix the problem.

Auto Detect couldn’t detect my modem.


Setting up the modem configuration manually
 To configure your modem

Because the auto detect feature couldn’t identify your modem, you need to configure it yourself.

1.	On the Connect screen, click Setup.  The CompuServe Setup window appears.

2.	Click Expert Setup. The Connection Setup window appears.

3.	In the Connection Setup window, click the Devices (modems, etc.) tab to bring it to the front.

4.	Click Expert Add.

5.	Verify that the drop-down Type: list shows Modem (telephone line connection), and click Next.

6.	Click to highlight your modem on the drop-down Modem: list.

7.	Click to highlight the com port your modem is using on the drop-down Connected to port: list.

8.	Click to highlight the highest rate at which your modem can transmit data (not fax) on the drop-down the Port speed: list.

Notes

•	The CompuServe software can detect most modems automatically. In most instances you will not need to configure the modem yourself.

Editing modem commands

Related  Topics


Error Messages Troubleshooter
 What error message did you receive?

The number dialed is busy.

The number dialed is not answering.

The access number failed to respond.

The final connection stop to CompuServe did not complete.

CompuServe was unable to open the communications port

The number dialed did not connect to the access company.

Your modem is not accepting our commands.

Your modem detected a timeout.

Your modem has reported no dial tone.

CompuServe was unable to initialize your modem.

Your account is already signed on.

If...

Your Member Name is not visible on the Connect screen.

Other places to get help


  CompuServe was unable to open the communications port

This error message appears when your modem is already in use; for example, if your system is running fax software or another communications program.

Quit the other program and try to connect to the CompuServe service again.

Other places to get help


  Problem with the access number

If the problem is sporadic, you can try back later or try another access number.

If you consistently have problems with a particular access number, please report the problem to us.

If you have the problem no matter what access number you use, you might have the wrong modem selected in your setup.


Setting up CompuServe to work with your modem
 To set up CompuServe to connect through your modem

1.	On the Connect screen, click Setup. The CompuServe Setup window appears.

2.	Click Add or change a modem or other connection device, and click Next. The software will search your system for a few moments, and return a list of your connection devices.

3.	If you do not see the correct modem type listed, click Change Modem, and highlight the name and model of your modem in the listbox.

If Auto Detect couldn’t identify your modem


 About The Member Center

The Member Center is an area of the CompuServe service filled with helpful information about using the service and technical assistance for problems you may be having.  If you have an hourly billing plan, the time you spend in this unlimited use area is not counted as part of your connect time on the CompuServe service. (Telephone surcharges, if applicable, still apply.)

Notes

•	GO BILLING for information about your account, or for more information about the other pricing plans that are available.

•	If you have an hourly billing plan, the time spent in the unlimited use area is calculated and subtracted from your connect time when you disconnect.

•	For the latest surcharge information, GO PHONES.

Other places to get help


Getting billing information
 To get billing information

1.	Connect to the CompuServe service.

2.	GO BILLING.

Important information about your password


 Telephone surcharges

Telephone surcharges apply in the following instances:

•	If you connect with an access number that is outside the United States or Canada.

•	If your access phone number is a long-distance call, or

•	If you use the United States CSnet 800 or 888 number (1-800-716-0023 or 1-888-245-0113) or the Canadian CSnet 800 number (1-800-318-2265) as your access number.

These surcharges vary and are subject to change. GO PHONES to find the latest surcharge information online.

Using TCP/IP to connect


Adding access phone numbers to locations
 To add an access phone number to a location

1.	On the Connect screen, click Setup.

2.	Under the Locations tab in the Connection Setup window, click to highlight the location to which you want to add numbers.

3.	Click Add Number...

4.	Type the area code you want to connect from and click Next.

5.	In the Select Access Numbers window, click to highlight an access number from the list on the left.

6.	Click Add.

7.	Verify the information in the Add CompuServe Access Phone Number window, and click OK.

8.	Repeat steps 5-7 until you have added as many access phone numbers to this location as you want, then click Done or Connect.

If there is no access number near you

Important surcharge information

Related Topics


CSnet 800-number access
 CSnet 800 number access

If there is no access phone number in your area, you can connect to the CompuServe service from anywhere in the United States at speeds up to 28,800 bps using surcharged access numbers.  Your CompuServe account will be charged a surcharge for the entire time you are connected using this number, even during your free trial period.  This surcharge is subject to change.  For the latest surcharge information, GO PHONES.

Using TCP/IP to connect

Setting up a location that uses the surcharged numbers


To set up a number (connection) to use a surcharged access number
 To set up a location that uses the surcharged access numbers

1.	On the Connect screen, click Setup.

2.	Under the Locations tab in the Connection Setup window, click Add Location.

3.	In the Add Location window, type a name for the new location (for example, Surcharged numbers) and click Next. (Move this help window if it is in the way.)

4.	Type 888 as the area code from which you want to connect and click Next.

5.	In the Select CompuServe Access Phone Numbers window, click to highlight an access number from the list on the left.

6.	Click Add.

7.	Verify the information in the Add CompuServe Access Phone Number window, and click OK.

8.	Repeat steps 5-7 until you have added as many access phone numbers to this location as you want, then click Done or Connect.

Important surcharge information

Related Topics


Using the GO words function
 To use the GO words function

1.	Connect to the CompuServe service.

2.	Type the GO word for the area you want into the text box on the navigation bar, and click GO.

Notes

•	You can use the GO words function to go to a site on the Internet.  Just type the full Internet address (for example: http://www.compuserve.com) as the GO word.


Reporting a problem with an access number
 To report a problem with an access number

If you are able to connect, GO PHONES to report the problem.

If there is no other access number for you to use, and you are unable to get online, you can report the problem by calling our Technical Support number.


Getting help online
 To get help online

Click the Help menu, and click Search for Help on… on the drop-down menu to bring up a search dialog box. You can type in the word or phrase that best describes your problem.

In addition, you can type the GO word HELP in the text box on the toolbar and click GO to visit the Member Center.

If you have an hourly billing plan: The time spent in the Member Center area is calculated and subtracted from your connect time when you disconnect.  (Telephone surcharges, if applicable, still apply.)

About the Member Center

About telephone surcharges

Other places to get help


Creating custom modem commands
 To create a custom modem command

1.	Click here [image] to print this information.

2.	Use the table below to help you create a modem command.  The table shows the most common parameters, settings, and commands.  See your modem manual to verify the commands to use for your modem.

3.	Edit the modem commands in the setup.

Parameter	Setting	Usual Command
Data Compression	On	%C1
Error Correction	On	&Q5
Flow Control	Hardware – Request to Send/ Clear to Send (RTS/CTS)	&K3
Local Echo	On	E1
Verbose Responses	Word responses	V1
Extended Result Codes	Respond to dial tone and busy signal	X1 or X4 (preferably X4)
DCD	Track the state of data carrier from the remote modem	&C1
Important!

•	Your modem string should begin with the AT&F commands, and end with ^M (a carriage return).

•	Use all capitals and the number 0, not the letter O.

Using Auto Detect to configure your modem setup


Editing modem commands
 To edit the modem commands

1.	On the Connect screen, click Setup.

2.	In the Connection Setup window, click the Connection Devices tab.

3.	Click to highlight the Modem: connection, if it is not already highlighted.

4.	Click Edit.

5.	In the Expert Edit (or Add) Modem window, click Edit Commands.

6.	Type your custom modem commands in the Setup Modem String field and click OK.

Using Auto Detect to configure your modem setup

Other places to get help


  About Locations and Numbers (Connections)

Locations

A location contains one or more numbers (connections) that share a common feature (for example, several numbers that will connect you from a certain city).  If you have the CompuServe software on your laptop computer, you can create separate locations for use at home, at your office, or in the cities to which you travel frequently.

Numbers (Connections)

A number (connection) is the information your computer needs to connect to the CompuServe service -- such as what type of modem you have (or whether you use TCP/IP to connect) and what access phone numbers to use to connect.

Related Topics


Adding locations
 To add a new location

1.	On the Connect screen, click Setup.

2.	Under the Locations tab in the Connection Setup window, click Add Location.

3.	In the Add Location window, type a name for the new location (for example, San Francisco numbers) and click Next. (Move this help window if it is in the way.)

4.	Type the area code from which you want to connect and click Next.

5.	In the Select CompuServe Access Phone Numbers window, click to highlight an access number from the list on the left.

6.	Click Add.

7.	Verify the information in the Add CompuServe Access Phone Number window, and click OK.

8.	Repeat steps 5-7 until you have added as many access phone numbers to this location as you want, then click Done or Connect.

Related Topics


How do I move the window?! PositionWindow(500,0,502,499,"main")
How do I move the Help window?

1.	Click the title bar (the colored area across the top of the window with the words CompuServe 2000 Help) and hold the left mouse button down.

2.	Drag the window to a new location.

3.	Release the left mouse button.


Getting Member Names to appear on connect screen
 To have your Member Name(s) appear on the Connect screen

1.	On the Connect screen, click Existing Member on the Select Member Name drop-down menu.

2.	Click Connect.

3.	Type a Member Name from your account and the password for that Member Name when prompted for the registration number and password.  The next time you connect, all of your Member Names will appear on the Connect screen.

Why did this happen?


 Why did this happen?

If you reinstalled the software on your current computer or installed the software for the first time on a new computer, your Member Names will not be available on the Connect screen until you connect for the first time using that software.


 Your account is already signed on

This error message appears under two circumstances:

•	Another Member Name on your account is connected from another computer.  Although you can have up to five Member Names on your account, only one Member Name can be online at a time. If you have given other members of your family their own Member Names on your account, it is possible one of them is connected from a different computer. However, especially if you are the only person who uses the Member Names on your account, an unauthorized person might have stolen your password or be using your account. Contact Customer Service at 1-800-853-7020 immediately if you suspect a problem.

•	Your CompuServe session ended abnormally, and it might take the CompuServe host computer 5-10 minutes to realize you are no longer connected.  In this case, just wait a few minutes and try again.


About the Download Manager

The Download Manager allows you to assemble from your e-mail a list of attached files you want to download.   You can then download all the files at one time, or set CompuServe Scheduler to download the files at a later time.

If you have an hourly billing plan: your account is charged for the time it takes to download all files in the Download Manager, whether or not those files originally came from the unlimited use area.  To avoid being charged for downloading files located in the unlimited use area, always use the Download Now button while you are in the unlimited use area.

 	Related Topics


Sending e-mail to multiple recipients
 To send e-mail to more than one person

1.	Click the Create Mail icon on the toolbar. (If your toolbar is compacted, the icon label says Create.)

2.	In the To: field, separate the e-mail addresses of the recipients with a comma.

For example:   Member1, Member2, Member3

 	Related Topics


Sending blind carbon copies
 To send a blind carbon copy

1.	Click the Create Mail icon on the toolbar. (If your toolbar is compacted, the icon label says Create.)

2.	In the To: (or CC:) field, enclose the e-mail address(es) of the recipient(s) of the blind carbon copy in parentheses.

For example: (Member1, Member2)

More information about this topic

 	Related Topics


More information about blind carbon copies

•	You can combine regular recipients and blind carbon copy recipients on the same list.

For example: Member1, (Member2)

In this example, Member2 sees that the e-mail was addressed to Member1, but Member1 does not know that Member2 received a blind carbon copy.

•	Recipients of blind carbon copies do not see the names of any other recipients of blind carbon copies.

For example: (Member1, Member2, Member3)

In this example, Member1, Member2, and Member3 each see their name on the e-mail they receive, but not the names of the other two recipients.

•	As the sender of the e-mail, you always see all names on the e-mail (even those who received blind carbon copies) -- whether you look in your online mailbox, or your offline mailbox, or if one of the e-mail recipients forwards a copy of the e-mail back to you.


To mark a file for the Download Manager to download

1.	Connect to the CompuServe service.

2.	In your online mailbox or your Personal Filing Cabinet, locate an attached file that you want to download.

3.	Click Download Later.

 	Starting the download

Downloading the files in the Download Manager with CompuServe Scheduler


Downloading files in the Download Manager
 To download the files in the Download Manager

1.	Connect to the CompuServe service.

2.	Click the Mail Center icon on the toolbar, and click Download Manager on the drop-down menu.

3.	Click Download.

Marking files for the Download Manager


Changing the Download Manager preferences
 To change the Download Manager preferences

1	Click the Access menu, and click Preferences on the drop-down menu.

2	Click Download Preferences.

Related Topics


Changing the destination for downloaded files
 To change the destination for downloaded files

1.	Click the Mail Canter icon on the toolbar, and click Download Manager on the drop-down menu.

2.	Click Select Destination.

3.	Double-click a folder in the Directories list to select the directory where you want your files to be downloaded.  (Move this help window if it is in the way.)

4.	Click OK.

More information about this topic

Related Topics


More information about the destination for downloaded files

If you click Download Now when you download a file, you are prompted to select the directory where you want to save the file on your computer.


Locating files after downloading
 To locate a file after you download it

1.	Click the Mail Center icon on the toolbar, and click Download Manager on the drop-down menu.

2.	Click Show Files Downloaded.

3.	Click the file you want to locate on your computer.

4.	Click Show Location to see where the file was placed when you downloaded it.  (Move this help window if it is in the way.)

More information about this topic

Related Topics


More information about downloaded files

All files you download are placed in the default download destination directory (COMPUSERVE\DOWNLOAD) or another folder that you have specified to be the download destination directory.


Creating mailing lists
 To create a mailing list

1.	Click the Mail Center icon on the toolbar and click Address Book on the drop-down menu.

2.	Click New Group.

3.	In the Group Name field, type the name you will use to refer to this mailing list.

For example: My online friends

4.	In the Addresses field, type the Member Names and/or Internet e-mail addresses of the people you want to include on this mailing list, using commas to separate names.

For example: Member1, name@companyname.com, Member2

Related Topics


Adding a picture to your address book
 To add a picture to your address book

1.	Click the Mail Center icon on the toolbar and click Address Book on the drop-down menu.

2.	Click to highlight an existing entry and click Edit Person (or add a new name).

3.	Click the Picture tab.

4.	Click Select Picture.

5.	Navigate to the directory that contains the picture you want to add, and double-click the image file name.

More information about this topic

Related Topics


More information about image files
More information about images

The following image file formats are supported:

.art ,.jpg, .gif, .bmp


Using the Contact List (tm) to send an Instant Message (tm) note
Using the Contact List (tm) feature to send an Instant Message (tm) note

1.	Connect to the CompuServe service.

2.	Click to highlight a contact name on the Contact List and click the Instant Message button. An Instant Message form appears, with the recipient's Member Name already filled in.

3.	Type your message.

4.	Click Send.

More information about this topic

Related Topics


More information about using the Instant MessageÔ feature
More information about Instant Message™ notes

•	You cannot use the Instant Message™ feature to send a message to someone who is not connected at the time.

•	You can click Available? before you send your message to determine if the person is connected.


Determining if a friend is currently online
 To determine if a friend is currently online

1.	Connect to the CompuServe service.

2.	Click the People icon on the toolbar and click Locate Member Online on the drop-down menu.

3.	Type your friend's Member Name and click OK.

Using the Contact List™ feature


Adding names to your address book
 To add a name to your address book

1.	Click the Mail Center icon on the toolbar and click Address Book on the drop-down menu.

2.	Click the New Person button.

3.	In the First Name and Last Name fields, type the person’s name.

4.	In the E-mail Address field, type the person's Member Name or Internet e-mail address.

For example: Member1

Related Topics


Changing your password
 To change your password

1.	Connect to the CompuServe service.

2.	GO PASSWORD.

Notes

•	Anyone who knows your password and Member Name can connect to your account.  No one from CompuServe will ever ask you for your password (or your credit card number). You should never reveal your password to anyone.

•	You should change your password frequently.

Related Topics


Sending e-mail to Internet addresses
 To send e-mail to an Internet address

1.	Click the Create Mail icon on the toolbar. (If your toolbar is compacted, the icon label says Create.)

2.	In the Send To: field, type the Internet address of the recipient of your e-mail.

For example: name@companyname.com

Related Topics


What's my e-mail address?
 What’s my e-mail address?

•	Your e-mail address for correspondence with other members of CompuServe version 2000 is your Member Name.

For example: Member1

•	Your e-mail address for correspondence from outside of CompuServe version 2000 (such as through the Internet or another online service) is your Member Name (without any capitalization or spaces) followed by @cs.com

 For example:  member1@cs.com

Related Topics


Connecting from a friend's computer
 To connect from a friend's computer

1.	On the Connect screen, click Guest on the Select Member Name drop-down menu.

2.	Click Connect.

3.	Type a Member Name and password from your account when prompted.

More information about this topic

Related Topics


More information about the Guest function

•	The time you spend online as a Guest is charged to your account.

•	You cannot access your address book, Personal Filing Cabinet, or your Favorite Places when signed on as a Guest from another computer (because this information resides on your own computer).

•	You cannot use CompuServe Scheduler or the Download Managerwhen you are signed on as a Guest.


About CompuServe Scheduler

CompuServe Scheduler allows you to go online (immediately or at times you designate) to:

•	send and retrieve e-mail,

•	send and retrieve newsgroup messages, and

•	download from e-mail the attached files you have collected in your Download Manager.

More information about this topic

Related Topics


More information about CompuServe Scheduler

•	Each Member Name has its own online mailbox, offline mailbox, and Download Manager.

•	You cannot use CompuServe Scheduler if you signed on as a Guest.

•	CompuServe Scheduler settings (frequency, start times, actions to be performed, etc.), apply to all Member Names.


Selecting tasks and Member Names for CompuServe Scheduler
 To select tasks and Member Names

1.	Click the Access menu and click Preferences on the drop-down menu.

2.	Click CompuServe Scheduler.

3.	Click to check the tasks you want CompuServe Scheduler to perform (for example: Send mail ...  or Get unread mail...).

4.	Click Select Names.

5.	Click to check Member Names and type in passwords for CompuServe Scheduler to use. (Move this help window if it is in the way.)

More information about this topic

Related Topics


More information about setting up CompuServe Scheduler

•	Anyone who has physical access to your computer can connect to your account if you store your password(s).

•	If you choose not to store your passwords, you will have to connect to CompuServe with each Member Name and start a CompuServe Scheduler session while you are online.


 About the Web browser

The Web browser is a built-in feature of the CompuServe software that allows you to access information located on the World Wide Web.

Related Topics


Setting up CompuServe Scheduler to send and retrieve e-mail
 To set up CompuServe Scheduler to send and retrieve e-mail

1.	Click the Access menu and click Preferences on the drop-down menu.

2.	In the Preferences window, click CompuServe Scheduler.

3.	Click to check the Send mail... check box. (Move this help window if it is in the way.)

4.	Click to check the Get unread mail... check box.

5.	Click Select Names, then click to check the Member Names for which you want to send and retrieve mail, and type in passwords for CompuServe Scheduler to use.

More information about this topic

Go back to overview


Sending e-mail you have written offline
 To send e-mail you have written offline

1.	Click the Access menu and click Preferences on the drop-down menu.

2.	In the Preferences window, click CompuServe Scheduler.

3.	Click to check the Send mail...  check box.

4.	Click Select Names, then click to check the Member Names for which you want to send mail, and type in passwords for CompuServe Scheduler to use.

5.	Click Run Session.

Notes

•	If you are online when you activate a CompuServe Scheduler session, it performs the tasks you’ve chosen only for the Member Name with which you are connected.

•	If you want CompuServe Scheduler to perform the tasks you’ve chosen for all the Member Names you selected when you set up the CompuServe Scheduler, disconnect from the CompuServe service before you activate CompuServe Scheduler sessions.

More information about this topic

Related Topics


Using CompuServe Scheduler to download the files in your Download Manager
 To download files with CompuServe Scheduler

1.	If you have not already done so, select the files you want to download.

2.	Click the Access menu, and click Preferences on the drop-down menu.

3.	Click CompuServe Scheduler.

4.	Click to check Download files marked to be downloaded later.

5.	Click Select Names, click to check Member Names and type in passwords for CompuServe Scheduler to use. (Move this help window if it is in the way.).

6.	Click Run Session.

Notes

•	If you are online when you activate a CompuServe Scheduler session, it performs the tasks you’ve chosen only for the Member Name with which you are connected.

•	If you want CompuServe Scheduler to perform the tasks you’ve chosen for all the Member Names you selected when you set up the CompuServe Scheduler, disconnect from the CompuServe service before you activate CompuServe Scheduler sessions.

More information about this topic

Related Topics


Retrieving unread message boards and newsgroups
 To set up CompuServe Scheduler to send and retrieve Internet newsgroup messages

1.	Click on the Access menu and click Preferences on the drop-down menu.

2.	In the Preferences window, click CompuServe Scheduler.

3.	Click to check the Send newsgroup articles... check box. (Move this help window if it is in the way.)

4.	Click to check the Get unread newsgroup articles... check box.

5.	Click Select Names and click to check Member Names and type in passwords for CompuServe Scheduler to use. (Move this help window if it is in the way.).

More information about this topic

Go back to overview


Selecting newsgroups to read offline
 To select newsgroups to read offline

1.	Connect to the CompuServe service.

2.	Go to GO NEWSGROUPS.

3.	Click Read Offline.  (Move this help window if it is in the way.)

4.	Highlight newsgroups on your Subscribed Newsgroups list, and click the Add button to make them appear in your Newsgroups to Read Offline list.

Go back to overview


Activating CompuServe Scheduler
  To activate CompuServe Scheduler

1	Click the Mail Center icon on the toolbar and click Run CompuServe Scheduler on the drop-down menu.

2	Click Review Tasks to set up CompuServe Scheduler sessions for the first time, or to review or change the tasks you want to accomplish. Click Begin if you have already chosen the tasks you want CompuServe Scheduler to perform.

Notes

•	If you are online when you activate a CompuServe Scheduler session, it performs the tasks you’ve chosen only for the Member Name with which you are connected.

•	If you want CompuServe Scheduler to perform the tasks you’ve chosen for all the Member Names you selected when you set up the CompuServe Scheduler, disconnect from the CompuServe service before you activate CompuServe Scheduler sessions.

Related Topics


Setting CompuServe Scheduler to run later
 To schedule CompuServe Scheduler to run later

1.	Click the Access menu and click Preferences on the drop-down menu.

2.	Click CompuServe Scheduler.

3.	Choose tasks and Member Names for CompuServe Scheduler.

4.	Click Set Schedule.

5.	Click to check Sessions are Scheduled.

6.	Click to highlight the days and times you want a CompuServe Scheduler session to run.

7.	Make sure your computer is turned on and the CompuServe software is open (not connected) at the scheduled time.

More information about this topic

Related Topics


Reading and responding to message boards and newsgroups offline
 To read and respond to Internet newsgroup messages offline

1.	Click on the Mail Center icon on the toolbar and click Personal Filing Cabinet on the drop-down menu. The Filing Cabinet window appears, listing all the folders in your filing cabinet.

2.	In the Newsgroups folder, double-click the message you want to read.

3.	Highlight a section of text to select it, if you want to quote it in your response.

4.	Click Reply to Group to send a response to the newsgroup (or Reply to Author if you want to send a private e-mail as a response).  If you click Reply to Author

5.	Compose your response to the quoted material and click Send Later.

More information about this topic

Using automatic quoting in your responses

Go back to overview


Reading e-mail retrieved by CompuServe Scheduler
 To read e-mail retrieved by CompuServe Scheduler

1	Click the Mail Center icon on the toolbar, and click Personal Filing Cabinet on the drop-down menu.

2	Double-click the Incoming/Saved Mail folder, if it is not already open.

3	Double-click the e-mail item you want to read.

Understanding online and offline mail

Related Topics


Reading and responding to e-mail retrieved by CompuServe Scheduler
 To read and respond to your e-mail offline

1.	Click the Mail Center icon on the toolbar, and click Personal Filing Cabinet on the drop-down menu. Double-click the Incoming/Saved Mail folder, if it is not already open.

2.	Double-click the e-mail item you want to read.

3.	Click and drag to highlight a section of text, if you want to quote it in your response.

4.	Click Reply (or Forward). A new Create Mail form appears, with the highlighted text enclosed in quotes within the message box.

5.	Add your response to the quoted material.

6.	Click Send Later.

Go back to overview


Using automatic quoting in e-mail responses
 To use automatic quoting in e-mail responses

1.	Open the e-mail message to which you want to respond.

2.	Click and drag to highlight the section of text you want to quote.

3.	Click Reply (or Forward). A new Create Mail form appears, with the highlighted text enclosed in quotes within the message box.

4.	Add your response to the quoted material.

More information about this topic

Selecting the quoting style you want to use


More information about automatic quoting

•	CompuServe-style quoting places two angle brackets at the beginning and end of the quoted section.

<<This is an example of the CompuServe style of quoting.>>

•	Internet-style quoting places one angle bracket at the beginning of each line of the quoted section.

>This is an example of the

> Internet style of quoting.


Using automatic quoting for newsgroup responses
 To use automatic quoting for newsgroup responses

1.	Click the Mail Center icon on the toolbar and click Personal Filing Cabinet on the drop-down menu.

2.	In the Newsgroups folder, double-click the newsgroup message to which you want to respond.

3.	Click and drag to highlight the section of text you want to quote.

4.	Click Reply (or Reply to Author). A new Newsgroup form appears, with the highlighted text enclosed in quotes within the Reply box.

5.	Add your response to the quoted material.

More information about this topic

Related Topics


More information about automatic quoting in newsgroup replies

Automatic quoting in replies to newsgroup messages is only available on messages retrieved in a CompuServe Scheduler session and responded to from the Personal Filing Cabinet.


Selecting the quoting style for e-mail responses
 To select the quoting style for e-mail responses

1.	Click the Mail Center icon on the toolbar and click Mail Preferences on the drop-down menu.

2.	Click the radio button that describes the quoting style you prefer: Use CompuServe style quoting or Use Internet style quoting.

More information about this topic

Using automatic quoting in e-mail responses


Starting the Web browser
 To start the Web browser

1.	Connect to the CompuServe service. The Web browser is automatically opened when you connect to the service.

2.	Type the URL or Internet address you want into the text box on the navigation bar, and click GO.

Related Topics


Going directly to Web sites
 To go directly to a Web site

1.	Connect to the CompuServe service.

2.	Type the URL or Web address you want into the text box on the navigation bar and click GO.

Related Topics


More information about URLs
What's an URL?

An URL, or Uniform Resource Locator, is a path for locating sites on the World Wide Web.  For example, http://www.compuserve.com is the URL for the CompuServe Home Page.


Marking sites as Favorite Places
 To mark a site as a Favorite Place

1.	Connect to the CompuServe service.

2.	Navigate to a site that you want to mark as a Favorite Place.

3.	Click the  check mark icon on the title bar of the window.

4.	Click Insert in My Favorites.

Adding a Favorite Place icon to your toolbar

 	Related Topics


Returning to Favorite Places
 To return to a Favorite Place

1.	Click the My Favorites icon on the toolbar, then point to the folder that contains the Favorite Place you want.  Another menu appears, listing the Favorite Places in that folder.

2.	Click the Favorite Place to return to it.

Notes

•	If you added the Favorite Place icon directly to your toolbar, just click the icon to return to the location you want.

Adding Favorite Place icons to the toolbar

Related Topics


Setting Web browser preferences
 To set Web brower preferences

1	Click the Access menu and click Preferences on the drop-down menu.

2	In the Preferences window, click W W W.

Related Topics


 About the World Wide Web

The World Wide Web is an easy way to access information on the Internet. This information is accessible with the Web browser that is built into the CompuServe software.

Related Topics


 About your password

Anyone who knows your Member Name and password can use your account.  CompuServe employees will never ask for your password (or credit card number).  Your password should be easy for you to remember, but difficult for others to guess.  As an extra precaution, you should change it often (GO PASSWORD).   The most secure passwords are combinations of letters and numbers.

NEVER REVEAL YOUR PASSWORD TO ANYONE

Related Topics


 About Parental Controls

Members have one account, which can have up to five Member Names on it at any time. The first Member Name, which cannot be revised, is the master account, and any other Member Names are known as sub-accounts.

Parental Controls (TM) enable the master account holder to restrict access to certain areas and features on the CompuServe service for one or all Member Names on the account.  Once Parental Controls have been set for a particular sub-account, they are active each time that Member Name connects. The master account holder can make changes at any time; therefore, parents should be cautious about giving children the password for the master account.

GO CONTROLS and familiarize yourself with the controls that are available to help you make your child's online experience a safe and positive one.

Related Topics


Creating or deleting Member Names on your account
 To create or delete a Member Name on your account

1	Connect to the CompuServe service.

2	GO NAMES.

More information about this topic

Related Topics


More information about Member Names

•	The master account Member Name (the first Member Name you selected when you registered your CompuServe version 2000 account) cannot be deleted or changed.

•	Your account can have up to five Member Names, each with separate passwords, mailboxes, Personal Filing Cabinets, and Favorite Places.


Adding Favorite Places hyperlinks to your e-mail
 To add a Favorite Place hyperlink to your e-mail

1.	Click the Create Mail icon on the toolbar. (If your toolbar is compacted, the icon label says Create.)

2.	Click the [image] icon on the formatting toolbar above the message field.   (Move this help window if it is in the way.) A drop-down menu of your Favorite Places and folders appears.

3.	Point to the Favorite Place folder that contains the area you want to share.  Another menu appears, listing the Favorite Places in that folder.

4.	Click the Favorite Place to add a hyperlink to your e-mail.

Why would I want to add a hyperlink?

Notes

•	If you are online, you can also drag the check mark icon from any window title bar to your e-mail.

Related Topics


Why should I add a hyperlink to my e-mail?
Why would I add a hyperlink to my e-mail?

If you have found an interesting place on CompuServe, or the World Wide Web, why not share it with a friend?  If you place a hyperlink reference in your e-mail, your friend will be able to click on the hyperlink and go directly to the information you have found -- right as they are reading your e-mail.

Notes

•	You can only send hyperlinks to other CompuServe members. For internet friends, you can copy the complete URL or Web address from the text box in the navigation bar for your friends to paste into their own Web browsers.


Storing passwords for CompuServe Scheduler
 To store passwords for CompuServe Scheduler

1.	Click the Access menu and click Preferences on the drop-down menu.

2.	Click CompuServe Scheduler.

3.	Click Select Names.

4.	Click to check the Member Names you want CompuServe Scheduler to use.

5.	Type passwords for the Member Names you checked.

More information about this topic

Related Topics


Maintaining your privacy
 To maintain your privacy

1.	Connect to the CompuServe service.

2.	Click the People icon on the toolbar, and click Setup Contact List on the drop-down menu.

3.	In the Contact List™ Group window, click Privacy Preferences. (Move this help window if it is in the way.)

4.	Choose your privacy preferences.

5.	Click Save.

Related Topics


About the Contact List feature
 About the Contact List™  feature

The Contact List™ feature can notify you when your friends connect or disconnect from CompuServe.  You can send Instant Message™ notes directly from the Contact List window.  By setting Contact List preferences, you can control who can add you to their Contact List groups.

For more help with the Contact List feature, or to set up your Contact List groups, connect to the CompuServe service, click the People icon on the toolbar and click Setup Contact List on the drop-down menu.

Related Topics


Reading log files
 To read a log file

1.	On the File menu, click Open.

2.	Double-click the log filename you want to read.

Notes

•	If your log file is larger than 30K, you will not be able to read it within the CompuServe software. Instead, use a word processing program to read it.

 	Related Topics


What's the name of the log file?

•	The default name for a session log file is session.log


  To open the message board posts you want to read offline

1.	If you are offline, connect to the CompuServe service.

2.	Navigate to the message board you want to read offline.

3.	Open the actual message board posts to transfer the text of the posts to the log file.

Go back to overview


Opening a session log file
 To open a session log file

1.	Click on the Mail Center icon on the toolbar and click Log Manager on the drop-down menu.

2.	In the Session Log section of the dialog box, click Open Log.

3.	Click OK in the Open Log dialog box to create a file named session.log.  (Move this help window if it is in the way.)

Go back to overview


Transferring text to a log file
 To transfer text to the log file

1.	If you are offline, connect to the CompuServe service.

2.	Navigate to the items you want to read offline.

3.	Open the new articles or other text items to transfer the text to the log file.

Go back to overview


 About the Log Manager

The Log Manager enables you to transfer online text to a file you can read or print offline.  You can transfer text from:

•	News or reference articles

•	Instant Message™ conversations

Related Topics


Using the Log Manager for Instant Message conversations
 To open an Instant Message™ log file

1.	Click on the Mail Center icon on the toolbar and select Log Manager from the menu.

2.	In the Session Log section of the dialog box, click Open Log.

3.	Click OK in the Open Log dialog box to create a file named session.log.  (Move this help window if it is in the way.)

4.	Click to check the Log Instant Message check box.

Go back to overview


Using CompuServe Scheduler to read e-mail offline
 To use CompuServe Scheduler to read e-mail offline

Overview

(For detailed instructions on any step, click the button)

Set up CompuServe Scheduler to send and retrieve your e-mail.

Activate CompuServe Scheduler (to retrieve e-mail that is waiting for you).

Read and respond to your e-mail offline.

Activate CompuServe Scheduler (to send your outgoing e-mail).

Related Topics


Reading news articles and other text items offline
 To use the Log Manager to read news articles and other text items offline

Overview

(For detailed instructions on any step, click the button)

Open a session log file.

Open the news articles or text items you want to read offline.

Close the log file.

Disconnect from CompuServe and read or print the log file.

Read or print the log file.

Related Topics


 To close the log file

1.	Click on the Mail Center icon on the toolbar and select Log Manager from the menu.

2.	In the Session Log section, click Close Log.  (Move this help window if it is in the way.)

3.	Close the Log Manager window.

Go back to overview


Saving Instant Message conversations
 To save Instant Message™ conversations to a file

Overview

(For detailed instructions on any step, click the button)

Open a session log with the Log Instant Message option checked.

Continue your Instant Message™ conversation.

Close the log file.

Disconnect from CompuServe and read or print the log file.

Related Topics


About Instant Message
 About the Instant Message™  feature

The Instant Message™ feature allows you to have an immediate and private one-on-one conversation with another member of CompuServe version 2000 who is connected at the same time you are.

Related Topics


About GO Words

GO words make it possible for you to jump around quickly online, without having to remember exactly how you got to a certain area.  As you explore CompuServe, notice the GO words associated with your areas of interest. When you want to return to an area, you can go directly there using the GO words.

Related Topics


 About Favorite Places

Favorite Places allow you to mark and return to the sites that are of interest to you.

Related Topics


Changing the fonts or typestyles in your e-mail
 To change the font or typestyle in your e-mail

1.	Click the Create Mail icon on the toolbar. (If your toolbar is compacted, the icon label says Create.)

2.	Type the text of your e-mail message.

3.	Click and drag with your mouse to highlight a section of text.

4.	Click the font or other character attribute you want to use from the formatting toolbar above the message box.

More information about this topic

Setting a default font for your e-mail

Related Topics


More information about using fonts and typestyles in e-mail

You can also click your right mouse button and choose from the pop-up menu that appears.


Download 101

We've created a special section in The Member Center about downloading. If you have an hourly billing plan, you can take all the time you need to become comfortable with downloading, because the time you spend there is not counted as part of your connect time on CompuServe. (Telephone surcharges, if applicable, will still apply.)

To get there, GO DOWNLOAD 101.


Adding folders to your Personal Filing Cabinet
 To add folders to your Personal Filing Cabinet

1.	Click the Mail Center icon on the toolbar and click Personal Filing Cabinet on the drop-down menu.

2.	Click the location for the new folder.

3.	Click Add Folder.

4.	Type the name of your new folder.

More information about this topic

Related Topics


More information about adding folders

•	If you highlight a folder, the new folder will be created inside the selected folder.

•	If you highlight a document, the new folder will be inserted before the document.


Re-arranging the contents of your Personal Filing Cabinet
 To re-arrange the contents of your Personal Filing Cabinet

1.	Click the Mail Center icon on the toolbar and click Personal Filing Cabinet on the drop-down menu.

2.	Drag a folder or file to a new location within the Personal Filing Cabinet.

Related Topics


Selecting multiple files or folders
 To select multiple files or folders

1.	Click the Mail Center icon on the toolbar and click Personal Filing Cabinet on the drop-down menu.

2.	Hold down the Ctrl key, and click each item you want to select.

Notes

•	Hold down the Shift key and click two non-contiguous items to select all items in between.

•	Hold down the Ctrl key and click a selected item to undo the selection.

Related Topics


Deleting items from your Personal Filing Cabinet
 To delete an item from your Personal Filing Cabinet

1.	Click the Mail Center icon on the toolbar and click Personal Filing Cabinet on the drop-down menu.

2.	Click to highlight the item you want to delete.

3.	Click Delete.

More information about this topic

Related Topics


More information about deleting from the Personal Filing Cabinet

•	To access the Personal Filing Cabinet for other Member Names on your account, click to highlight a different Member Name on the Select Member Name drop-down menu on the Connect screen.

•	You can use multiple selection techniques to select more than one item at a time for deletion.

•	If you delete a folder, you will also delete all items inside the folder.

•	You can only delete folders you have created in the Personal Filing Cabinet.


 About the Personal Filing Cabinet

•	The Personal Filing Cabinet helps you organize items retrieved online by CompuServe Scheduler (files you have downloaded, incoming e-mail, and newsgroups) and items assembled for the next time CompuServe Scheduler is activated (files to be downloaded, outgoing e-mail, and newsgroup posts).

•	You can access your Personal Filing Cabinet from the Mail Center icon on the toolbar.

•	Each Member Name has its own Personal Filing Cabinet, stored in a single file in the COMPUSERVE\ORGANIZE subdirectory.   You must use the Personal Filing Cabinet feature within CompuServe to access the information in this file.

•	You cannot access your Personal Filing Cabinet if you connect as a Guest from another member's computer.

Related Topics


Using the search function
 To search the Personal Filing Cabinet

1.	Click the Mail Center icon on the toolbar and click Personal Filing Cabinet on the drop-down menu.

2.	Click Find.

3.	Specify the search criteria.

More information about this topic

Related Topics


More information about searching

You can use a more limited search function, Find in Top Window on the Edit menu, anywhere on the service.


Saving copies of your e-mail
 To save copies of your e-mail

1.	Click the Access menu and click Preferences on the drop-down menu.

2.	In the Preferences window, click Mail.

3.	Click Save in the Personal Filing Cabinet all mail sent and/or Save in the Personal Filing Cabinet All mail read.

Notes

•	E-mail you save in your Personal Filing Cabinet remains on your hard drive until you delete it.

Reading your saved e-mail

Related Topics


Recovering unused space in your Personal Filing Cabinet
 To recover unused space in your Personal Filing Cabinet

1.	Click the Mail Center icon on the toolbar and click Personal Filing Cabinet on the drop-down menu.

2.	Click Compact.

Why do I need to do this?

Related Topics


  Why do I need to do this?

When you delete files from your Personal Filing Cabinet, the database file is not compacted, and empty space on your hard disk is not reclaimed until you run this utility.


Controlling the size of your Personal Filing Cabinet
 To control the size of your Personal Filing Cabinet

1.	Click the Access menu and click Preferences on the drop-down menu.

2.	In the Prefences window, click Personal Filing Cabinet.

3.	Adjust the warning sizes (for the size of the Personal Filing Cabinet and the percent of free space) as desired.

More information about this topic

Related Topics


More information about the size of the Personal Filing Cabinet

•	Information is not automatically deleted from your Personal Filing Cabinet.  As you no longer want items, you must delete them.

•	Compacting the Personal Filing Cabinet reclaims unused space left when you delete items.


Adding names to your address book from e-mail you receive
 To add a name to your address book from e-mail you receive

1.	Open any piece of e-mail.

2.	Highlight the e-mail address(es) you want to add to your address book.

3.	Click Add Address.

Notes

•	If you don’t type in a name, the address of the person who sent you the e-mail is added to the Name box.

•	If you highlight more than one address, each address is added as a separate entry.  To create a group listing, highlight the names you want added together as a group and hold the Ctrl key down as you click Add Address.

Related Topics


Using the address book when you send e-mail
 To use the address book when you send e-mail

1.	Click the Create Mail icon on the toolbar. (If your toolbar is compacted, the icon label says Create.)

2.	On the Create Mail form, click Address Book.

3.	Double-click a name from your address book.  The address is added to the Send To: box of your e-mail.

Related Topics


Sending e-mail
To send e-mail

1.	Click the Create Mail icon on the toolbar. (If your toolbar is compacted, the icon label says Create.)

2.	In the Send To: box, type the e-mail address of the person to whom you want to send e-mail.

3.	In the Subject: box, type a subject line for your e-mail.

4.	In the message box, type your e-mail message.

5.	When you have finished, click Send Now (or Send Later).

What’s the difference between Send Now and Send Later?

Determining if your e-mail has been read by the recipient

Related Topics


What's the difference between Send and Send Later?
 What’s the difference between Send Now and Send Later?

If you click Send Now, your e-mail is sent immediately. The Send Now button is active only when you are connected.

If you click Send Later, your e-mail will be stored in your offline mailbox until you activate CompuServe Scheduler to send your outgoing e-mail.  The Send Later icon is not active when you are connected as a Guest.


Reading your saved e-mail
 To read your saved e-mail

1.	Click the Mail Center icon on the toolbar and click Personal Filing Cabinet on the drop-down menu.

2.	Double-click the Incoming/Saved Mail, Mail Waiting to be Sent, or Mail You’ve Sent folder, if it is not already open. The Filing Cabinet window lists all the e-mail in the folder you chose.

3.	Double-click the e-mail message you want to read.

Related Topics


How does e-mail get from the online mailbox to the offline mailbox?
 How does e-mail get into the Personal Filing Cabinet?

E-mail is stored in your Personal Filing Cabinet:

•	If you use CompuServe Scheduler to retrieve your online mail;

•	If you set a preference to save copies of your e-mail;

•	If you click the Mail Center icon when you are reading a piece of mail, and point to Save to Personal Filing Cabinet on the drop-down menu. You can choose to save mail in either the Incoming/Saved Mail folder, or in the Mail You've Sent folder;

•	If you have the Personal Filing cabinet window open while you are reading your mail (click the Mail Center icon, and click Personal Filing Cabinet on the drop-down menu), and you drag copies of your e-mail into the folders.

Related Topics


Reading e-mail that is waiting to be sent with CompuServe Scheduler
 To read e-mail that is waiting to be sent with CompuServe Scheduler

1.	Click the Mail Center icon on the toolbar and click Personal Filing Cabinet on the drop-down menu. The Filing Cabinet window appears, listing all the folders in your filing cabinet.

2.	Double-click the Mail Waiting to be Sent folder, if it is not already open.

3.	Double-click the e-mail message you want to read.

Related Topics


Attaching a single file
 To attach a file to your e-mail

1.	Click the Create Mail icon on the toolbar. (If your toolbar is compacted, the icon label says Create.)

2.	On the Create Mail form, click Attachments.

3.	Click Add, and navigate to the directory that contains the file you want to attach.

4.	Double-click the file to attach it and click Attach.

Related Topics


For example

Member1

(for friends who are also members of CompuServe version 2000)

or

xyz_person@xyzcompany.com

(for friends who have an Internet e-mail address)


For example

Hello there!

(it doesn’t have to be complicated)


Inserting image files into your e-mail
 To insert an image file into your e-mail

1	Click the Create Mail icon on the toolbar. (If your toolbar is compacted, the icon label says Create.)

2	Click the [image] icon on the formatting toolbar (above the message box) and click Insert a Picture on the drop-down menu. The Open Image File window appears.

3	Navigate to the directory that contains the image file you wish to use and double-click the file name to insert the image into your e-mail.

4	Position your cursor either before or after the image, and type your message.

Notes

•	Only other members of CompuServe using version 5.0 can see the image files you insert in your e-mail.

•	If you want to send an image file to an Internet address, or to an CompuServe member who is using an earlier version of the software, you must attach the file to your e-mail.

More information about this topic

Using image files as a background in your e-mail.

Related Topics


Using image files as a background in your e-mail.
 To use an image file as a background in your e-mail

1	Click the Create Mail icon on the toolbar. (If your toolbar is compacted, the icon label says Create.)

2	Click the [image] icon on the style toolbar (above the message field) and click Background Picture on the drop-down menu.

3	Navigate to the directory that contains the image file you wish to use, and double-click the file name to insert the image as a background in your e-mail.

4	Position your cursor on the image and type your message.  The text appears on top of the picture.

Notes

•	If your picture has a dark background, use a light color for the text.

•	Only other members using CompuServe version 2000 or above can see the image files you insert in your e-mail.

•	If you want to send an image file to an Internet address, or to a CompuServe member who is using an earlier version of the software, you must attach the file to your e-mail.

More information about this topic

Inserting image files into your e-mail

Related Topics


Setting a default font for your e-mail
 To set a default font for your e-mail

1	Click the Access menu and click Preferences on the drop-down menu.

2	In the Preferences window, click Font. (Move this help window if it is in the way.)

3	Select the font, size, style and color you want to use as the default when you send e-mail.

4	Click OK to save your selection.

NOTE: Because members can have different fonts installed on their computers than you have installed on yours, you cannot be certain that your message will appear to your correspondents exactly as you see it on your screen. If you are concerned about readability, use the Arial font, which is the CompuServe software’s default font, and will be installed on all CompuServe members’ computers.

Related Topics


Using CompuServe Scheduler to read message boards and newsgroups offline
 To use CompuServe Scheduler to read newsgroups offline

Overview

(For detailed instructions on any step, click the button)

Select the newsgroups you want to read offline.

Set up CompuServe Scheduler to send and retrieve postings.

Activate CompuServe Scheduler (to retrieve unread newsgroup articles).

Read (and respond to) the messages in your Personal Filing Cabinet.

Activate CompuServe Scheduler (to send outgoing newsgroup articles).

Related Topics


If you click Reply to Author
If you click Reply to Author...

You will need to set up CompuServe Scheduler to send outgoing mail before your response will be sent.

Setting up CompuServe Scheduler to send outgoing mail


 Using image files in e-mail

Inserting image files into your e-mail

Using image files as a background in your e-mail


Requiring a password for your Personal Filing Cabinet
 To require a password to access your Personal Filing Cabinet

1.	Connect to the CompuServe service.

2.	Click the Access menu and click  Preferences on the drop-down menu.

3.	In the Preferences window, click Passwords.

4.	Type the password in the text box for the Member Name with which you are currently connected.

5.	Click to check the Personal Filing Cabinet check box.

Related Topics


Attaching multiple files
 To attach multiple files to an e-mail

1.	Click the Create Mail icon on the toolbar. (If your toolbar is compacted, the icon label says Create.)

2.	Click Attachments.

3.	In the Attachments window, click Add.

4.	Navigate to the directory that contains the file you want to attach.

5.	Double-click the file to attach it.

6.	Repeat steps 3-5 until you have selected all the files you want to attach and click Attach.

Related Topics


Listing file attachments
 To list the file attachments

Click the Attachments button in the Create Mail window.   A window appears listing any files that are attached.

Related Topics


Detaching files from e-mail
 To detach a file

1.	Click the Attachments button in the Create Mail window.   A window appears listing the files that are attached.

2.	Click to highlight the file you want to detach. If you want to remove more than one attached file, hold down the CTRL key, and click to highlight as many files as you wish to detatch.

3.	Click Remove, and click Yes when asked to confirm your intent.

4.	Click Attach to return to your e-mail.

Related Topics


Setting toolbar preferences
 To set toolbar preferences

1.	Click the Access menu and click Preferences on the drop-down menu.

2.	In the Preferences window, click Toolbar.

3.	Click to check your preferences for appearance and location of the toolbar and click OK.

Notes

•	The History Trail is the list of places you’ve been online (GO words or Internet addresses) that appears when you click the down arrow to the right of the text box on the navigation bar.

Related Topics


Using the History Trail
 To use the History Trail

1.	Click the [image] to the right of the text box on the navigation bar.  A list of places you’ve recently visited online (GO words or Internet addresses) appears.

2.	Click the place to which you want to return.

Related Topics


Adding Favorite Place icons to the toolbar
 To add a Favorite Place icon to the toolbar

1.	Connect to the CompuServe service.

2.	Navigate to a favorite location.

3.	Drag the check mark icon on the window title bar to your toolbar.  The Custom Icon Selector window appears, showing you the icons you can use to represent this location on your toolbar.

4.	Click the icon you want to use and type a description (up to eight characters) for the icon in the Label box.

5.	Click OK.

Notes

•	Your monitor resolution must be set to at least 800 X 600 to add Favorite Place icons to the toolbar.

Removing icons from the toolbar

Related Topics


Removing icons from the toolbar
 To remove a Favorite Place icon from the toolbar

Right-click the icon you want to remove and click Remove from Toolbar.

Notes

•	You can only remove Favorite Place icons from the toolbar.

Adding Favorite Place icons to the toolbar

Related Topics


Using the spelling checker
 To use the spelling checker

1.	Click the Create Mail icon on the toolbar. (If your toolbar is compacted, the icon label says Create.)

2.	Compose your e-mail as usual.

3.	Click the [image] icon on the formatting toolbar above the message box.

Notes

•	You can check the spelling of any text you type within CompuServe by clicking the Edit menu, and clicking Spell Check on the drop-down menu.

Checking your spelling automatically

Related Topics


Setting a preference to check your spelling automatically
 To set a preference to check your spelling automatically

1.	Click the Access menu and click Preferences on the drop-down menu.

2.	In the Preferences window, click Mail.

3.	Click to check the Perform a spell check before sending mail check box.

Notes

•	If you want to send e-mail without performing a spell check, hold the Ctrl key down when you click Send Now.

Related Topics


 To disconnect from CompuServe and read or print the log file

1.	On the Access menu, click Disconnect.

2.	On the File menu, click Open.

3.	Double-click the log filename you want to read or print.

4.	On the File menu, click Print to print the file.

Notes

•	If your log file is larger than 30K, you will not be able to read it within the CompuServe software. Instead, use a word processing program to read it.

Go back to overview


Saving Instant Message notes
 Sending Instant Message ™ notes

1.	Connect to the CompuServe service.

2.	Click the People icon on the toolbar and click Send Instant Message on the drop-down menu.

3.	In the To: box, type the recipient's Member Name.

4.	Type your message.

5.	Click Send.

More information about this topic

Go back to overview


  Dialing Options

This phone line has touch tone service

Click to check this check box if your phone line supports touch tone dialing.

Dial [9,  ] to reach an outside line

Click to check this check box if you need to dial a prefix (for example, 9) to reach an outside line. Edit the default prefix if it is not correct, and make sure there is a comma after it.

Dial [*70,  ] to disable call waiting

Click to check this check box if you have call waiting on your phone line.

More information about disabling call waiting

Close help and continue


Creating Shortcut Keys
 To create a Shortcut Key

1.	Click the My Favorites icon on the toolbar, and click Shortcut Keys on the drop-down menu.

2.	Click Edit Shortcuts.

3.	In the Title box, type a name for the shortcut.

4.	In the GO Words/Internet Address box, type the GO word or URL you want to associate with the Shortcut Key and click Save Changes.

Notes

•	To use the Shortcut Key, press Ctrl + n  (where n is the Key listed in the right column of the window).

About GO Words


Switching Member Names
 To switch Member Names without disconnecting

1.	Click the Access menu, and click Switch Member Name.

2.	In the Switch Member Name window, double-click the Member Name to which you want to switch.

Notes

•	The colored envelope icons in the Switch Member Name window indicate which Member Names have unread e-mail waiting.

Related Topics


Editing locations or numbers(connections)
 To edit a location or number (connection)

1.	On the Connect screen, click Setup.  The CompuServe Setup window appears.

2.	Click Expert Setup. The Connection Setup window appears.

3.	Under the Locations tab, click to highlight the location or number (connection) you want to edit. The number (connection) is indented beneath the location name.

4.	Click Edit.

Related Topics


Setting online mailbox preferences
 To set your online mailbox preference

1.	Connect to the CompuServe service.

2.	Click the Access menu and click Preferences on the drop-down menu.

3.	Click to check as many of the options as you desire. If you change your mind, click again to clear the check box.

4.	Click the quoting style you prefer. When you highlight a section of text in an e-mail you have received, and then click the Reply or Reply All button, the highlighted text appears quoted in your new e-mail in the format you choose here.

5.	Use the up and down arrows on the text box to set the Keep my old mail online preference you desire. Old mail can remain in your online mailbox as little as one day or as long as seven days.

Related Topics


Do you have voice messaging on your phone?
   Is it an ordinary dial tone?

Yes.

No, it’s a voice message dial tone.


  Add a pause to wait for the regular tone

1.	On the Connect screen, click Setup.  The CompuServe Setup window appears.

2.	Click Expert Setup. The Connection Setup window appears.

3.	Under the Locations tab in the Connection Setup window, click to highlight the number (connection) you want to edit. The number (connection) is indented beneath the location name.

4.	Click Edit.

5.	In the Edit Number (Connection) window, click to check the Dial [9,  ] to reach an outside line: check box.

6.	Delete the default code that is in the box and type two commas into the field.

Notes

•	You will have to edit each number in the location and make this change.

Related Topics


Moving (or copying) numbers (connections) into other locations
 To move (or copy) a number (connection)

1.	On the Connect screen, click Setup.  The CompuServe Setup window appears.

2.	Click Expert Setup. The Connection Setup window appears.

3.	Drag a number (connection) to another location , or to a different position in the same location to move it.  (Hold the Ctrl key down as you drag to copy the number.)

Related Topics


Selecting access phone numbers
 Select Access Phone Numbers window

1.	Click to highlight an access phone number from the list on the left, and click Add.

2.	Verify the information in the Add CompuServe Access Phone Number window, and click OK.

3.	Repeat steps 1-2 until you have added as many access phone numbers to this location as you want, then click Done or Connect.

Notes

1	To add the access phone number to another location, click to highlight the desired location from the Selected numbers will be added to: list.

Close help and continue


 Add/Edit Number (Connection) window

Name

Edit the name of the number (connection) (for example, Santa Clara access number).

Will be added to this location:

Click to highlight the location to which you want to add this number (connection).

Connect using:

Click to highlight the connection method this number will use (for example, a modem or TCP/IP).

Try to connect [ 5  ] times with this number (connection).

Click the up or down arrow to adjust the number of times you want the software to try to connect using this number.

Edit number here:

If you need to edit the number, do so in this box. NOTE: You must use the format in the example if you need to dial an area code. For example: 614-555-0909.

More help --  modem numbers (connections)

More help -- TCP/IP numbers (connections)


Edit Number (Connection) window (modem)
 Add/Edit Number (Connection) window (modem)

Dial [9,  ] to reach an outside line

Click to check this check box if you need to dial a prefix (for example, 9) to reach an outside line. Edit the default prefix if it is not correct, and make sure there is a comma after it.

Dial [*70,  ] to disable call waiting

Click to check this check box if you have call waiting on your phone line.

More information about disabling call waiting

To dial a “1” and/or an area code before the access phone number

Add the necessary numbers to the access phone number in the Edit number here box.  (If the access phone number is a long distance call for you, you are responsible for all charges.  Check with your phone company if you are not sure whether an access phone number is a toll call or not.) Use the format in the example. For example: 614-555-0909

Speed

Click to highlight the highest speed at which your modem can transmit data (not fax.)

Network

Verify that the correct network is selected for the access number you are using (for example: CSnet).

Close help and continue


Creating a custom proxy configuration
 To create a custom proxy configuration

1.	On the Connect screen, click Setup. The CompuServe Setup window appears.

2.	Click Expert Setup. The Connection Setup window appears.

3.	Click to highlight a TCP/IP number (connection) and click Edit.

4.	In the Edit Number (Connection) window, click Manual Proxy Configuration.

5.	Click View and type in your custom settings.

6.	Click OK when finished.

Related Topics

Close help and continue


Setting preferences
 To set preferences

1.	Click the Access menu and click Preferences on the drop-down menu.

2.	Click the icon for the preferences you want to set.

Related Topics


 Expert Add window -- (modem)

1.	Click to highlight your modem from the Modem: list.

2.	Click to highlight the com port your modem is using from the Connected to port: list.

3.	Click to highlight the highest rate at which your modem can transmit data (not fax) from the Port speed: list.

Close help and continue

Creating custom modem commands


 Expert Add window -- (TCP/IP)

•	Click  Automatic Connection Script for most ISP and LAN TCP/IP connections.

•	Click Manual Proxy Configuration if you need to configure a custom TCP/IP connection to communicate outside your LAN.  (Click View to configure the connection.)

Close help and continue


 About Numbers (Connections)

A number (connection) contains the information your computer needs to connect to CompuServe -- such as what type of modem you have (or whether you use TCP/IP to connect) and what access phone numbers to use to connect.


 About Locations

A location contains one or more numbers (connections) that share a common feature (for example, several numbers that will connect you from a certain city).  If you have CompuServe on your laptop computer, you can create separate locations for use at home, at your office, or in the cities to which you travel frequently.


Find in Top Window feature
 To use the Find in Top Window feature

1.	Click the CompuServe window you want to search to make it the active window.

2.	Click the Edit menu, and click Find in Top Window.

3.	Type the word or phrase you want to search for and click Find Next.

Notes

•	If you are searching in the Personal Filing Cabinet , you can use the Find feature to search the entire contents of the Filing Cabinet, not just the folder or message titles.

•	•	The Find in Top Window feature is not available to search Web content.


  About Capture Picture

The Capture Picture feature is available if you have a digital camera installed on your computer.  It allows you to take pictures and save them directly to your computer, so you can send them to your friends in e-mail.

Related Topics


Taking pictures and saving them on your computer
  To take a picture and save it on your computer

1.	On the Edit menu, click Capture Picture.

2.	Adjust the camera angle and picture quality until you are ready to take a picture.

3.	Click Capture.

4.	On the File menu, click Save.

5.	Type a name for the image file, navigate to the folder where you want to save it on your computer, and click OK.

Notes

•	To return to Preview mode so you can take another picture, click Preview.

Related Topics


Adjusting the picture quality
  To adjust the picture quality

1.	On the Edit menu, click Capture Picture.

2.	In the Capture window, click Settings.

3.	Click the type of adjustment you want to make (for example: Picture Size & Quality).

Notes

•	For more help with picture quality adjustments, see the manual that came with your digital camera.

Related Topics


Editing pictures in the Picture Editor
  To edit a picture in the Picture Editor

1.	Click the File menu, and click Open Picture Editor on the drop-down menu.

2.	Navigate to a folder on your disk that contains image files.

3.	Click Open Gallery. The Picture Editor window appears, showing the first six images in the folder.

4.	If you have more than six image files in the folder, click the right arrow to move to the next set of six images.

5.	Click the picture you want to edit. The image editing tools appear.

6.	When you have finished editing the picture, click Save.

Notes

2	To see the function of an image-editing tool before you use it, hold your mouse over the tool for a few seconds.

Related Topics


Using the Picture Editor to send pictures in e-mail
 To use the Picture Editor to send pictures in e-mail

1.	Click the File menu, and click Open Picture Editor on the drop-down menu.

2.	Navigate to a folder on your disk that contains image files.

3.	Click Open Gallery. The Picture Editor window appears, showing the first six images in the folder.

4.	If you have more than six image files in the folder, click the right arrow to move to the next set of six images.

5.	Click the picture you want to use.

6.	Click Insert in E-mail.

Related Topics


  About the Picture Editor

The Picture Editor allows you to preview up to six image files at a time from the same folder.  This makes it easy to decide which ones to add to your e-mails.  You can also edit the pictures themselves from the Picture Editor and change the contrast, rotation, brightness, and other features.

Related Topics


 Language Preferences

Language Preferences control the language on some of the online areas you visit. With CompuServe version 2000, you can go to the International channel (GO INTERNATIONAL) and view many areas in different languages, just as if you were using an international version of CompuServe.

1.	Click on the name of the language you wish to view in the list on the left.

2.	Click Add>> to add it to the list on the right.

3.	Repeat steps 1and 2 for all the languages you wish to view.

4.	Click Save to confirm your language preferences.

Notes

•	Not all online areas are affected by changing the language preferences.


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Turning off CompuServe Scheduler
 To Turn Off CompuServe Scheduler Sessions

1	Click the Mail Center icon on the toolbar and click Setup CompuServe Scheduler on the drop-down menu.

2	Click the Set Schedule button.

3	Uncheck the Sessions are Scheduled button.

4	Click OK.

The text at the top of the CompuServe Scheduler window should now read No Sessions Scheduled. You have successfully turned off CompuServe Scheduler.

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 To log a session

1.	Click the Mail Center icon on the toolbar and click Log Manager on the drop-down menu.

2.	In the Session Log section of the dialog box, click Open Log.

3.	Click OK in the Open Log dialog box to create a log file named session.log. (Move this help window if it is in the way.)


 About Chat

Chat opportunities are available in many places on the CompuServe service. Many Forums have chat areas where members can discuss the particular topics of the forum. For chat on subjects of general interest, click the People icon, and click Chat on the drop-down menu.


Sending an Instant Message (tm) note
 To send an Instant Message™ note

1.	Connect to the CompuServe service.

2.	Click the People icon on the toolbar and click Instant Message on the drop-down menu.

3.	In the To: field, type the recipient's Member Name.

4.	Type your message.

5.	Click Send.

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