  Quarterdeck Technical Support

To be eligible for technical support, please send us your product registration card as soon as possible. Your registration serves as proof of ownership for this Quarterdeck product. Alternatively, you can register online via our Web site at http://www.quarterdeck.com/register

Quarterdeck’s Technical Support offerings and policies are subject to change without notice.

  Related Topics


  Online Help and Documentation

You will find a wealth of useful information already provided in this Help file and the user guide. We suggest that you start with these sources of information if you are having problems.


 Quarterdeck's World Wide Web Site

We have put a lot of effort into making sure you get the most up-to-date information available about known issues with Quarterdeck products and solutions. As soon as we discover a new issue with a Quarterdeck product, you can be certain that we will post it directly to our support Web site. In fact, by accessing our support site first, you will save time by using the same information a Quarterdeck Technical Support representative would use to help you! To access our support center on the World Wide Web, just point your Web browser to http://support.quarterdeck.com/

You can also use our powerful search system to view Frequently Asked Questions (FAQs), the Knowledge Base of known product issues, and program patches and updates. You can even interact with other Quarterdeck product users in one of our many Technical Support Forums, which enable you to post messages and receive responses from other users. To participate in our Technical Support Forums on the World Wide Web, just point your Web browser to http://forum.quarterdeck.com/


1-800-ROBOTECH (Free automated support)
  1-800-ROBOTECH—Free automated support

For fast and effective support at no cost, try our toll-free, automated technical support information system by dialing 1-800-ROBOTECH (1-800-762-6832). You will get the most out of Quarterdeck products and learn hot tips and tricks that can save you valuable time. Navigation is easy—just listen to the instructions that tell you what keys to press on your touchtone phone. 1-800-ROBOTECH is available 24 hours a day, 7 days a week, including holidays.


International Technical Support
 International Tech Support

International Technical and Customer Support Contact Information

United Kingdom, France, Germany

Technical Support

Telephone: 00800-7211 7211

E-mail: qsupport@quarterdeck.com

Customer Service

Telephone: 00800-7212 7212

Fax: 00800-7213 7213

E-mail: qservice@quarterdeck.com

Ireland (European Headquarters)

Quarterdeck International Limited

B.I.M. House

Crofton Terrace

Dun Laoghaire

Co. Dublin

Ireland

Technical Support

Telephone: 353-1-202 2022

BBS: 353-1-284 4381

Customer Service

Telephone: 353-1-202 2021

Fax: 353-1-202 2023


QFAX (Technical Bulletins and Product Information via Fax)
  Q/FAX—Technical Bulletins and Product Information by Fax

Q/FAX is Quarterdeck’s free, 24-hour, outbound automated fax service, featuring technical and product information, as well as upgrade notices. Q/FAX is a great place to start if you want information about your Quarterdeck product faxed to you for review at your leisure. To use Q/FAX, call (800) 371-4566 or (573) 499-4556 and follow the voice menu.


 Quarterdeck Bulletin Board System

Our BBS provides access to all technical notes, product and upgrade bulletins, patch files, and downloadable utility programs relating to our products. Just call (573) 875-0503, and be sure to set your modem for 8-bit word length, no parity, and 1 stop bit.


Quarterdeck's FTP Site
 Quarterdeck’s FTP Site

We keep all our technical information, product patches, and updates to technical bulletins on our Internet FTP site. To reach our FTP site, FTP to quarterdeck.com, log in as
anonymous, and use your e-mail address as the password. You can obtain a list of files available for FTP access by downloading the file index.txt from ~/pub.


 Online Technical Support via CompuServe

Quarterdeck’s CompuServe forum maintains a complete library of technical bulletins, compatibility updates, and enhancement utilities. In addition, the extensive public discussion area is full of great tips and tricks. From within CompuServe, type GO QUARTERDECK.

Quarterdeck offers an introductory membership to CompuServe that includes ten free hours of use and a complimentary subscription to CompuServe magazine. To obtain your introductory membership, just call (800) 524-3388. Ask for representative #372.


 Talk to a Technical Support Representative

We have invested in providing you with the finest self-help tools available to meet your technical support needs. We feel confident that by using one of the preceding support options or this Help file and user guide, you will be able to resolve most issues quickly. However, if the support options above do not provide you with the assistance you need, Quarterdeck provides you 90 days of telephone technical support. The 90-day period starts on your first phone contact with our Technical Support department. This service is best utilized if you are having installation problems. To talk to a technical support representative, call (573) 875-0932; please have your Quarterdeck customer number or product serial number available. You can dramatically reduce the amount of time it will take to troubleshoot your problem by being at your computer when you call. Be ready to give the support representative the following information:

•	The version of the Quarterdeck software you are using

•	Your operating system

•	Your hardware, including any modems or network hardware

•	The exact wording of any error message that appears

•	A description of what happened and what events happened leading up to the problem

•	A description of how you attempted to solve the problem


 Quarterdeck Priority Support

For priority access to a technical support specialist, call the Priority Support Service at
(800) 339-1136. Priority Support is available for a fee on a per-incident basis. An "incident" is defined as a single distinct issue with a Quarterdeck product and the reasonable effort needed to resolve it. For more information, please call Priority Support or visit the Quarterdeck Technical Support Web site at http://support.quarterdeck.com/