Technical FAQ

I receive a "Restriction File Moved" error message when I try to run the program.

I receive a "Network: Reply From Network Driver Is Bad" error message when I try to run the program.

I receive a "Network: Network Driver Appears Not To Be Serving This Directory" error message when I try to run the program.

The program is unstable and crashes.

The program produces other DLL errors when loading such as "Invalid Page Fault" errors.

Q) I receive a "Restriction File Moved" error message when I try to run the program.

A) Something has moved the CrypKey license files. This may be a program such as "Norton Speed Disk" or some other disk defragmenter. There is usually a way to mark files as unmovable within defragmenters. The files that you will need to do this with are: Please refer to your product documentation on how to set these files as unmovable.
Once you have done this you will need to re-license the export credits for the program. Please contact support@192.com for more information.

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Q) I receive a "Network: Reply From Network Driver Is Bad" error message when I try to run the program.

A) This error is normally caused by a damaged CRYPKEY file. Please follow the instructions below to re-install CRYPKEY. Please ensure that you have Administrative rights on your computer before attempting.

You will need to stop the CRYPKEY Service:
WINDOWS NT: click to START > SETTINGS > CONTROL PANEL > SERVICES > Crypkey License and click the STOP button to stop the service.
WINDOWS 2000: click to START > SETTINGS > CONTROL PANEL > ADMINISTRATIVE TOOLS > SERVICES > Crypkey License right-click and select STOP to stop the service.
WINDOWS XP: click to START > CONTROL PANEL > select CLASSIS VIEW > ADMINISTRATIVE TOOLS > SERVICES > Crypkey License right-click and select STOP to stop the service.

DELETE the following files:
By using the Windows Search & Find tool from the START MENU, find the following files and DELETE them:
ckldrv.sys:
crypserv.exe:
esnecil.ind:
ckfresh.exe:
ckconfig.exe:
setup_ck.dll:
setup_ck.exe:
If some of these files do not exist, simply skip and move on to the next one.:

Reinstall the Crypkey:
From the installation folder of your UK-Info application "C:\PROGRAM FILES\I-CD\118...Phone Directory \" double-click on the SETUPEX.EXE file to re-install the Crypkey.

Once you have done this you will need to re-license the program.

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Q) I receive a "Network: Network Driver Appears Not To Be Serving This Directory" error message when I try to run the program.

A) Please refer to the previous question and follow the instructions to remove and re-install CRYPKEY.

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Q) The program is unstable and crashes.

A) Firstly try rebooting your machine. If this fails you may need to update the DLL files on your system.
Please visit www.192.com to download the latest updates for 118...Phone Directory or contact support@192.com for further support.

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Q) The program produces other DLL errors when loading such as "Invalid Page Fault" errors.

A) Try re-installing the program. This should fix the problem but if not get in touch with our technical support department.

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