Copyright: e.Support Help


Contents

Welcome to e.Support's Help System, which is divided into the following parts:

Introduction

Gives a brief overview of e.Support and its capabilities.

Program Operation

Provides a complete explanation of all the e.Support functions.

Accessing TouchStone Support Information

If you need to reach TouchStone, contact information is provided.

Exiting the Program

What to do when you are ready to leave e.Support.


Introduction

e.Support is an easy-to-use stand-alone program that is designed to walk you through the process of requesting information or support from a vendor.  e.Support ensures that you give the information that a vendor needs.

TouchStone partnered with the SSPA (Software Support Professionals Association), the foremost organization for service and support professionals, to develop this one-of-a-kind user/vendor support system.

e.Support has two methods of transmitting information:

1.	Internet:  send an e.Support request directly to the e.Connect (see below for description) Internet site, which then forwards the request to the vendor.

2.	Modem:  send the e.Support request to a front-end dial-up processor, which passes the request to the e.Connect Internet site, then to the vendor.

How e.Support Solves Your Critical Issues

e.Support is one part of a three-tiered issue-resolution package.  The other two tiers involve a pair of programs called e.Connect and e.Checkit.

e.Support

e.Support collects all the pertinent user information (name, address, etc.), detailed information about the computer, and specifics about the problem or issue, then sends that data through formatted e-mail to a software or hardware vendor.  In addition to collecting comprehensive configuration data about your computer (using TouchStone's proprietary applet CKDATA), the program detects your modem and automatically sends the information to the vendor.

NOTE:  The system configuration information is only included if you specify that it should be (in the System Diagnostic File screen).

e.Connect

A file transmission and routing program that processes e.Support requests, then forwards them to a vendor.  Think of e.Connect as a centralized clearing house where requests are organized by type, priority, warranty status, and more.  This organization allows vendors to more easily handle requests and reply in a more efficient and timely manner.

e.Checkit

Armed with an application called e.CheckIt to interpret the information that e.Support provides, the vendor is able to reply to your issue through e.Connect, e-mail, or, if necessary, by phone.  e.Checkit may also be integrated into a vendor's helpdesk program.

See Also:

Program Operation


Start Screen Options

Where do you want to start?  Well, there are four buttons that correspond to four main functions of e.Support:

1.	New Request:  Clicking this button begins the process of creating a request that you will send to a vendor.  If you are using e.Support for the first time, this button will be the only one available (the others will be grayed-out).  After clicking on it, you will be sent to the Personal Information screen where you will fill out relevant information about yourself that makes it possible for a support representative to contact you.

After you have filled in your Personal Information, you will proceed through the process of creating a request.  In subsequent sessions with e.Support, clicking on this button takes you to the Type of Request screen where you determine the nature of the request that you are sending.

In closing, if you want to create a new request, click on this button.

2.	Check for Replies:  Assuming you have sent a request to a vendor, you should check whether or not there is a reply.  Generally, we suggest you wait a day or two before checking for a reply to a request, but you can certainly look before that time.

If you have sent a request to a vendor, clicking on this button will take you to the Send screen where e.Support will automatically access e.Connect via your modem or Internet provider (whichever Send Method you have chosen).  e.Support will automatically download any replies to your system or inform you that there are not any replies.  If there is a reply, the Open Replies window opens, letting you view the it.  For more information, see Opening New Replies from Vendors.

NOTE:  If you receive a message stating there is no reply for a request that you sent and you believe that you have waited a reasonable amount of time, you can re-send the request using the Open Request button (see below).

3.	Open Request:  clicking on this button brings up a list of requests that you have created in past e.Support sessions.  The requests on this list may or may not have been sent (you can save requests for sending at a later time).  You can open any one of them to edit and send or just check as a reference.  For more information, see Opening Previous Requests.

4.	Open Replies:  clicking on this button brings up a list of replies that you have downloaded in previous e.Support sessions.  These replies reside on your computer, so you do not have to access e.Connect.  This button differs from the Check for Replies button, which goes out to e.Connect and checks for recent replies from a vendor.

One use of this button may be as a reference when you are implementing a course of action laid out by a vendor.  For example, you send a "How To" Question request asking how to install a hard drive and a vendor replies with step-by-step instructions.  But you are not able to perform the operation right then and there.  You can open the reply any time in the future to perform the steps.  For more information, see Opening Previous Replies from Vendors.

If it's the first time you are using e.Support, all the buttons will be grayed-out except for the New Request button.  Reason being, you have not yet generated any previous requests to open and, consequently, have not received any replies.

See Also:

Introduction to e.Support

Program Operation


Program Operation

The following topics provide a complete explanation of all the e.Support functions.

Creating a New Request

Providing Personal Information

Specifying a Type of Request

Reviewing a Letter

Reviewing Requests & Replies

Opening Previous Requests

Opening New Replies from Vendors

Opening Previous Replies from Vendors

Gathering System Information

Collecting a System Diagnostic File

Selecting a Previously Collected Diagnostic File

When You're Ready to Send...

Sending Your Letter

Setting Send Method Options

Setting Up Your Modem


Providing Personal Information

To better aid support representatives in reaching you after you have sent a request, you need to provide personal contact information.  If you are using e.Support for the first time, clicking on the New Request button on e.Support's start screen opens the Personal Information window where you can fill in all the relevant contact information about yourself.

You can also access this window by choosing the Back button on the Type of Request screen or clicking on the words "Personal Information" on the left side of the main screen.

User Information

To enter all the necessary information to create a support letter, position the cursor in the appropriate field and type the proper information.

•	First Name*

•	Last Name*

•	Company

•	Address*

•	City*

•	State/Province*

•	Zip/Postal Code

•	Country

•	Language

•	Phone

•	Fax

•	Email -- Email address

Note the asterisks next to some of the fields.  This means that the field is required and must have a value in order to continue.

Once you enter your name, company, address, city, state and so on, the information is written to an INI file.  Therefore, you only have to enter this information once, unless you uninstall, then re-install the program (you might uninstall then re-install if you are move the program to a new drive).

To change the user information, position the cursor in the field you want to change and enter the new data.

Registration Checkbox

Selecting the "Register me as an e.Support user" checkbox will automatically register you as an e.Support user when you send your first request.

Selling Name or Personal Information

To relieve any concern that information you provide in this window will be sold for commercial purposes, you can designate that neither your name nor any part of your personal information profile may be used by a vendor for commercial reasons (for example, selling mailing lists).

To mark your personal information as not-for-commercial use, select the "Only release this information to the vendors I select" checkbox at the bottom of the window.  By not selecting this checkbox, you do not open yourself to a deluge of mailings, fax broadcasts, or phone solicitation.  It's just that some people want the added security.

Command Buttons

•	Help:  opens this help topic.

•	Options:  displays the About e.Support tab in the e.Support options screen.  Here, you can find licensee and technical support information.  Or, you can access the collect options, modem options, send method, and versions tabs.

•	Next:  advances you to the Type of Request screen.

•	Exit:  exits the program and displays a confirmation message box asking you if you want to continue or exit.  To exit the program, press the Yes button; to continue, press No.

See Also:

Specifying a Type of Request


Opening Previous Requests

You can review a previously created request by selecting the Open Request button on e.Support's start screen.  This displays the Open a Previous Request window, where you can select a request by date, request type, confirmation number, status, or description.

To open a request, choose it, then click on the OK button.

Command Buttons

•	Delete:  deletes a highlighted request from the list.

•	OK:  loads a highlighted request into e.Support.

•	Cancel:  exits the window without opening a request.

•	Help:  opens this help topic.


Opening Previous Replies from Vendors

You can review replies to your requests by selecting the Open Replies button on e.Support's start screen.  This displays the Open Replies window, where you can select a reply by confirmation number, vendor, date, product, status, or description.

To open a request, choose it, then click on the OK button.

Replies List

In the top third of the window, the list of replies can be sorted by any of the column headers.  If you click on one of the headers (Confirmation, Vendor, etc.), the replies are sorted by that header.  Clicking on the same header will reverse the sort of the column -- in other words, if the column was in descending order, it would change to ascending order.

You can track which confirmation corresponds to the which reply by checking the value in parenthesis next to the number.  For example, if the confirmation number is 67FQL001.001(2), the (2) indicates that it is the third reply to a request -- because (0) is the first, then (1) is the second.

If any of the fields has the word "None," it means that e.Support could not find the ESF file on which the reply is based.

 Reply Field

A vendor can write a reply to your request, which appears in this field.  The reply message may include a wide range of important information -- everything from a list of instructions that will solve a problem to the name of the support representative who is handling your request (very useful for follow-up requests).

Attached Files

If there are any files attached to a reply, they will be listed in the Attached Files field.  One example where there might be a file attached to your reply is if a vendor has a patch for a program that addresses your problem.  The patch could be sent to you in the form of an attached file.

You can open an attached file by double-clicking on it or highlighting it, then clicking on the Open button.  If the file is executable (as examples, files with EXE or BAT extensions), Windows will run it.  If the file is not executable, e.Support will attempt to associate the file with a program (e.g. a text file with a TXT extension opens Windows Notepad).

Command Buttons

•	OK:  closes the Open Replies window.

•	Open:  opens or activates an attached file that is highlighted.

•	Delete:  deletes a highlighted reply.

•	Print:  prints the reply message.

•	Help:  opens this help topic.


Specifying a Type of Request

On the Type of Request screen, you choose the type of request that you are sending.  You provide product information (product/system, version/model, serial/ID number, and vendor) as well as the kind of request that you are going to create.

The two most common ways to reach this screen are by selecting the New Request button on the opening start screen or choosing the Next button on the Personal Information screen.

Choosing a Request Type

There are five types of requests that you can choose.  Each type creates a letter that not only looks different from the other types but requires different input.

For more information on the respective category screens and their uses, refer to the following topics:

Problem Report

"How To" Question

Information Request

Customer Feedback

Product Registration

Entering Product Information

If you are submitting a Problem Report or Product Registration, you must enter a product or system name, the version/model, serial/ID number, and vendor.

NOTE:  If you do not know the version/model or serial/ID number for a software product, you can generally find these items in an About box located in the Help menu.

If a product/system is in the database, then, as you type its name, the other three fields will be displayed automatically.  If you are not sure about the name, you can use the Select Product button to help you choose the right one (for more information, see Selecting a Product).

If you are entering a name that is not in e.Support's product database, you must select a vendor from the vendor list, which is displayed when you fill in the Version/Model and Serial/ID Number fields or click on the Select Vendor button.  If you need assistance choosing a vendor, see Selecting a Vendor.

When creating a Problem Report or Product Registration, if you do not enter a serial number, the following warning message will be displayed, "Some vendors may require a serial number to qualify for product support.  The vendor may not respond if a serial number is not provided."  Be advised that if you do not submit a serial number with your request, the vendor may not respond.

"How To" Questions, Information Requests, and Customer Feedback

If you are submitting an Information Request, "How To" Question, or Customer Feedback request, providing a product name is optional.  To narrow the focus of your request or to receive information on a specific product, we recommend entering product information.  But, if you are asking for general information on a vendor or its product lines, you can leave out the production information except for the vendor name, of course.

NOTE:  If you select a vendor, then type in a product name that is in e.Support's product database and does not correspond to the vendor you have chosen, e.Support will replace the vendor you chose with the one that matches the product.  For example, if you choose ABC Computing as the vendor, then type in a product that e.Support recognizes as belonging to XYZ, Inc., the value in the Vendor field will automatically switch from ABC Computing to XYZ, Inc.

Type of Support

This field, which is a pull-down list, denotes the type of support you have for the Product/System that you have.  Your choice is used by a vendor's technical support to determine information about you (e.g. do you belong to a government, academic, or other institution) and the product (e.g. where you bought the product/system).  Your choices are:

a.	30 Days

b.	90 Days

c.	More Than 90 Days

d.	More Than 1 Year

e.	Contract

f.	OEM Supported

g.	Government

h.	Multi-user

i.	Academic

j.	International

k.	Downloaded

l.	Evaluation

m.	None

If you do not know the type of service, leave the default option of "90 days."

The Contract choice indicates a request for support for a product that is covered under a maintenance contract (for example, certain manufacturers sell ten-, fifty-, or hundred-incident support policies for each time you call them).  In this case, you should enter the contract ID number in the Serial/ID Number field.

Service Level

This pull-down list, which varies from vendor to vendor, provides the different support policies that are available for a given product.  In some cases, there may be only one policy listed.  The choices that are listed include Warranty, Non-Warranty, and Contract.

If you believe the product is under warranty, select the Warranty choice.  In contrast, of course, if you believe the product is not covered under warranty, select Non-Warranty.  Keep in mind that a vendor's policy for responding to non-warranty requests may vary.  The request may be refused, processed, or accessed a charge.

If you are not sure whether or not the product is under warranty, leave the default choice of Warranty, then submit the request.  The vendor should sort out any warranty issues, and, more often than not, will process electronic (e-mail) submissions like those from e.support.

The Contract choice indicates a request for support for a product that is covered under a maintenance contract (for example, certain manufacturers sell ten-, fifty-, or hundred-incident support policies for each time you call them).  In this case, you should enter the contract ID number in the Serial/ID Number field.

WARNING:  Be advised, technical support policies vary from vendor to vendor.  Neither TouchStone nor the SSPA has any influence over how or when a vendor responds to your request.

Updating Personal Information

If you need to adjust any details of your personal information (see Providing Personal Information), click on the Back button to go back to the Personal Information screen or click on the words "Personal Information" on the left side of the main screen.

Filling In All the Necessary Fields

If you click on the Next button to proceed to the Request Information screen without filling in all the necessary fields, a Missing Required Information warning will be displayed.  There are "critical" fields that are required to proceed.  Refer to the list below to determine which other critical fields you are missing:

•	Problem Report:  needs Product, Version/Model, Serial/ID Number (or receive the warning), and Vendor.

•	"How To" Request:  needs Vendor.

•	Information Request:  needs Vendor.

•	Customer Feedback:  needs Vendor.

•	Product Registration:  needs Product, Version/Model, Serial/ID Number (or receive the warning), and Vendor.

Command Buttons

•	Help:  opens this help topic.

 •	Options:  displays the About e.Support tab in the e.Support options screen.  Here, you can find licensee and technical support information.  Or, you can access the collect options, modem options, send method, and versions tabs.

•	Back:  takes you back to the Personal Information screen.

•	Next:  advances you to the proper Request Information screen depending on which radio button is selected in the Category group box.

•	Exit:  exits the program and displays a confirmation message box asking you if you want to continue or exit.  To exit the program, press the Yes button; to continue, press No.


Problem Report

The purpose of this type of request is to report a problem that your computer or one of its components may be having to a vendor.

If you chose Problem Report in the Type of Request screen then clicked on the Next button, the Request Information screen appears.  To aid you in stating the exact nature of the problem, the screen is compartmentalized into three sections: Symptoms, Problem Description, and Product Questions.

Listing Symptoms and Component Problems

In the top section, choose from the list of symptoms that are related to the problem.  This list is dynamic and varies from vendor to vendor and product to product, meaning, for example, the symptoms for a word processing product will be different from those of a sound card.  This flexibility in listing symptoms makes it much easier for a vendor to address issues that pertain to a specific product.  If a vendor knows about a compatibility problem or error message, they can list it as one of the symptoms, which you can choose without typing a lengthy explanation.  The end result is a much faster turn-around for a reply.

You can select as many items as you want from the scrollable list.  As you select and de-select items, a counter in the upper right corner keeps track of the number of selected symptoms.

Entering a Detailed Description of the Problem

After listing symptoms, you should enter a detailed description of the problem in the "Describe your problem" section.

This is a required field, meaning you cannot proceed in the request process without entering something.  Make sure you provide as much information as possible.  Obviously, the clearer you are with your explanation, the easier it will be for a support representative to reply in a timely manner.  This section is an editable area.

Answering Product Questions

In the bottom section, several pertinent questions are provided that will help a support representative more efficiently deal with your problem (for example, "What were you were doing when the problem occurred?").  Try your best to answer the questions; the more information you can provide about the problem the better.  As with the symptoms, these questions vary by product.  This section is an editable area.

Attaching Files

Sometimes an example of a problem or the problem itself may be contained within a file (for example, a system file or an application's INI file).  You may want to send that file to a support representative.  You can attach a file by clicking on the Attach Files... button.  For more information, see Attaching a File to a Request.

If the checkbox next to the Attach Files... button is selected, it means that there is a file(s) attached to the request.  To see which files are attached, click on the button to go to the Attach a File screen.

When you're ready to proceed, select the Next button to move onto the System Diagnostic File screen.

Command Buttons

•	Help:  opens this help topic.

•	Options:  displays the About tab in the e.Support options screen.  Here, you can find licensee and technical support information.  Or, you can access either of the collect, modem, send method, and versions tabs.

•	Back:  takes you back to the Type of Request screen.

•	Next:  advances you to the System Diagnostic File screen where you can perform a new data collection, choose to use a previously created data collection file, or decide not to attach a data collection file.  This button will be grayed out (not available) until you enter a value in the "Describe your problem" section.

•	Cancel:  exits the program and displays a confirmation message box asking you if you want to continue or exit.  To exit the program, press the Yes button; to continue, press No.

See Also:

Collecting Data


Attaching a File to a Request

You can attach a file to a Problem Report under the Request Information screen using the Attach Files... button.  Clicking on this button opens the Attach a File screen.

To attach a file(s), click on the Add File button, which brings up a standard Windows open file screen.  Within this screen, select the file(s) that you want to attach.  As you attach files, they will be listed by their complete pathname in the list box.  Under the list box, the number of attached files is given along with the cumulative size of those files.

If you exceed 1Mb worth of attachments, a warning will appear stating your request now exceeds 1Mb in size.  This warning serves to remind those users who are sending large requests using a modem connection that the process could take quite a while, perhaps upwards of thirty (30) minutes depending on the speed of the modem.

WARNING:  The cumulative size of the file(s) that you attach cannot exceed 2Mb.

The Clear Files button, which is grayed-out until you attach at least one file, will de-select all the files that you have attached to the request.

Command Buttons

•	OK:  exits the screen, saving any changes you made.

•	Cancel:  exits the screen without saving any of the changes that you made.


How To Question
"How To" Question

The purpose of this type of request is to allow you to question a vendor about how to perform a task.

If you chose "How To" Question in the Type of Request screen then clicked on the Next button, the Request Information screen appears.

In the Detailed Description area, type in a description of the task for which you require assistance.

Command Buttons

•	Help:  opens this help topic.

•	Options:  displays the About e.Support tab in the e.Support options screen.  Here, you can find licensee and technical support information.  Or, you can access the collect options, modem options, send method, and versions tabs.

•	Back:  takes you back to the Type of Request screen.

•	Next:  saves the information that has been entered on the screen and advances you to the Letter Review screen.

•	Cancel:  exits the program and displays a confirmation message box asking you if you want to continue or exit.  To exit the program, press the Yes button; to continue, press No.


Product Information Request

The purpose of this type of request is to help you obtain any kind of information that you wish, whether that be about a specific product, a line of products, or the company itself.

If you chose Product Information in the Type of Request screen then clicked on the Next button, the Request Information screen appears.

You can select any of the predetermined types of information to request from a vendor.  Up to six (6) items can be selected.  If you cannot find a request type that suits your needs, enter a detailed description of what you want under the Comments box, which is editable.

Command Buttons

•	Help:  opens this help topic.

·	Options:  displays the About e.Support tab in the e.Support options screen.  Here, you can find licensee and technical support information.  Or, you can access the collect options, modem options, send method, and versions tabs.

•	Back:  takes you back to the Type of Request screen.

•	Next:  saves the information that has been entered on the screen and advances you to the Letter Review screen.

•	Cancel:  exits the program and displays a confirmation message box asking you if you want to continue or exit.  To exit the program, press the Yes button; to continue, press No.


Customer Feedback

The purpose of this type of request is to allow you to comment on the products or service that you receive from a vendor.

If you chose Customer Feedback in the Type of Request screen then clicked on the Next button, the Request Information screen appears.

In the Comments box, which is editable, type in the feedback that you wish to convey.

Command Buttons

•	Help:  opens this help topic.

•	Options:  displays the About e.Support tab in the e.Support options screen.  Here, you can find licensee and technical support information.  Or, you can access the collect options, modem options, send method, and versions tabs.

•	Back:  takes you back to the Type of Request screen.

•	Next:  saves the information that has been entered on the screen and advances you to the Letter Review screen.

•	Cancel:  exits the program and displays a confirmation message box asking you if you want to continue or exit.  To exit the program, press the Yes button; to continue, press No.


Product Registration

With this type of request, you register a product with a selected vendor as well as send any comments you may have and demographic information.  You can also request sales information and provide a vendor with a system diagnostic file of your computer, which can be used as a baseline point of reference if you have a problem in the future.

If you chose Product Registration in the Type of Request screen then clicked on the Next button, the Request Information screen appears.

Demographic Information

Listed below are the various options that correspond to the demographic fields:

Type of Customer?

a.	Home User

b.	Small Business (100 or less employees)

c.	Medium Business (1000 or less employees)

d.	Large Corporation (more than 1000 employees)

e.	Government

f.	Educational Institution

g.	PC Manufacturer

h.	Software Publisher

i.	Other

Your Occupation?

a.	Individual User

b.	Professional

c.	Management

d.	Administration

e.	Technical

f.	PC Engineer

g.	Marketing/Sales

h.	Other

Number of PCs at this location

a.	Only My Own

b.	2-5

c.	6-25

d.	26-100

e.	More than 100

Where did you hear about our Product?

a	Internet

b.	Magazine Ad

c.	Other Ad

d.	Product Review

e.	Store Display

f.	Friend

g.	Other

Where did you obtain our Product?

a.	Downloaded from the Internet

b.	TouchStone Web site or BBS

c.	Vendor's Web site or BBS

d.	Hardware or software vendor

e.	Was pre-loaded on my PC

f.	Purchased Retail

g.	Direct Mail/Response

Interest Checkboxes

There are two checkboxes below the five demographic fields that pertain to requesting specific information from a vendor.  By selecting the proper checkbox, you can express your interest in either multi-user licensing or reseller information.  Neither of these checkboxes are selected by default.

Comments

In the Comments box, which is editable, type in any thoughts or concerns that you wish to convey to the vendor.

Including a System Diagnostic File with Registration

By selecting this checkbox under the Comments box, you can tell e.Support to collect a system diagnostic file, then attach it to your request.  This can be especially helpful if, in the future, you experience a problem with a product, you can send a request to the vendor along with a current system diagnostic file.  The vendor can take your current file, compare it with the one you sent them when you registered the product, then spot changes in your system that may be causing the problem.

Command Buttons

 •	Help:  opens this help topic.

•	Options:  displays the About e.Support tab in the e.Support options screen.  Here, you can find licensee and technical support information.  Or, you can access the collect options, modem options, send method, and versions tabs.

•	Back:  takes you back to the Type of Request screen.

·	Next:  it depends on whether or not the Include System Diagnostic File with Registration checkbox is selected.  If so, clicking on this button saves the information you have entered and takes you to the System Diagnostic File screen.  If not, clicking on this button saves the information that has been entered and advances you to the Letter Review screen.

•	Exit:  exits the program and displays a confirmation message box asking you if you want to continue or exit.  To exit the program, press the Yes button; to continue, press No.


Selecting a Product

In the Type of Request screen, if you are not sure about the name of a product or which one to choose when filling out the product information, you can click on the Select Product button to go to the Select Product screen.

This screen provides a list of products in alphabetical order.  As you type in a name at the top, the list will move to the closest match for what you have entered.

To choose a product, either type in a complete name, use the arrow keys to highlight a name or click on a name with the mouse.  When you have the name you want, click on the OK button to return to the Type of Request screen.

What Do Symbols Next to Product Name Mean?

The symbols indicate the type of e.Support subscriber.  There's a handy legend in the lower part of the screen.  But, if those brief explanations are unclear, refer to the following list:

•	Black bullet:  specifies a vendor that only accepts e-mail requests, which do not include the system diagnostic information from your computer (if you included it).  The vendor will have enough information to understand the nature of your request and communicate a reply, but the vendor will have detailed system diagnostic information.  The reason being is that the vendor is not equipped with e.Checkit, the vendor-based utility that reads e.Support requests.

•	Checkmark:  means the vendor is an e.Support member and a subscriber of e.Support.  As such, the vendor will be able read your e.Support requests including your system diagnostic information.

•	X:  means the product's vendor is not available.  Either the vendor does not have an e-mail address or will not accept e.Support files.

•	$:  indicates that you must pay for support.  The vendor will only accept e.Support files on a paid-support basis.

•	?:  specifies a user entry, meaning a vendor that you added to the vendor list.  These additions are specially handled within e.Support so that you do not overwrite them when you download vendor list updates to your computer.

Command Buttons

•	Help:  opens this help topic.

•	Cancel:  exits the Select Product screen without saving any changes.

•	OK:  saves any changes that you have made, then takes you back to the Type of Request screen.


Selecting a Vendor

In the Type of Request screen, if you are not sure which vendor to choose when filling out the product information, you can click on the Select Vendor button to go to the Select Vendor screen.

On the left side of the screen, there is a list where, for the most part, you will choose the vendor you want.  To select a vendor, highlight the name, then click on the OK button or press the Enter key.

If a Vendor Is Not on the List?

If a vendor is not in the vendor list, you can add it by choosing the Use unlisted Vendor radio button in the upper right corner of the screen, then filling in the vendor's name and Internet e-mail address in the proper fields.  When you click on the OK button or press the Enter key, the vendor will be added to the list for future use.

If you are having problems adding a new vendor, make sure you have entered an e-mail address for that vendor in the proper field.  e.Support will not accept a new vendor unless an e-mail address is provided.

What Do Symbols Next to Vendor Name Mean?

The symbols indicate the type of e.Support subscriber.  There's a handy legend in the lower right corner of the screen.  But, if those brief explanations are unclear, refer to the following list:

•	Black bullet:  specifies a vendor that only accepts e-mail requests, which do not include the system diagnostic information from your computer (if you included it).  The vendor will have enough information to understand the nature of your request and communicate a reply, but the vendor will have detailed system diagnostic information.  The reason being is that the vendor is not equipped with e.Checkit, the vendor-based utility that reads e.Support requests.

•	Checkmark:  means the vendor is an e.Support member and a subscriber of e.Support.  As such, the vendor will be able read your e.Support requests including your system diagnostic information.

•	X:  means the vendor is not available.  Either the vendor does not have an e-mail address or will not accept e.Support files.

•	$:  indicates that you must pay for support.  The vendor will only accept e.Support files on a paid-support basis.

·	?:  specifies a user entry, meaning a vendor that you added to the vendor list.  These additions are specially handled within e.Support so that you do not overwrite them when you download vendor list updates to your computer.

Command Buttons

•	Help:  opens this help topic.

·	Cancel:  exits the Select Vendor screen without saving any changes.

•	OK:  saves any changes that you have made, then takes you back to the Type of Request screen.


Collecting Data
Collecting a System Diagnostic File

To better assist a vendor's support representative, e.Support lets you attach a special system diagnostic file that contains thousands of facts about your computer.  This way, a support representative can immediately spot any problems.

You can attach a system diagnostic to Problem Report and Product Registration requests.  You may ask, "Why would I want to attach a system diagnostic file to a product registration?"  The answer is, if a vendor is provided with such a file (a snapshot of your system configuration at the time you collected the data), a support representative can render a better, more accurate reply to your request.

Attaching a System Diagnostic File

e.Support uses four mini-applications (applets) -- CKDATA for DOS, WCKDATA for Windows, and CMDATA and CKDATA32 for Windows 95 -- to collect specific system and configuration information about your PC.  Data collection takes between one and three minutes, depending on your system’s configuration.  The data is stored in a diagnostic file that can be interpreted by e.Checkit and other TouchStone products.

On the System Diagnostic File screen, there are three radio buttons that give three options dealing with the attachment of a diagnostic file:

The first option, Collect New Diagnostic File, causes e.Support to perform a data collection and attach the newly created diagnostic file to your letter.  We highly recommend that you attach a diagnostic file with a Problem Report, either using this option or the next one -- Select Prior Diagnostic File.

The second option, Select Prior Diagnostic File, lets you attach a previously created system diagnostic file to your request (see Selecting a Previously Collected Diagnostic File).  If this is your first time using e.Support, this option will be grayed-out.

The third option, Omit Diagnostic File, specifies that you don't want a diagnostic file attached your letter.

Presuming you choose the Collect New Diagnostic File option, after selecting Next, the data collection begins.  Data is gathered from Windows first, then e.Support accesses DOS to test the DOS components.  A data-collection-process indicator displays which tests are being run and a percentage of their completion.

Command Buttons

•	Help:  opens this help topic.

·	Options:  displays the Collect Options tab in the e.Support options screen.  Here, you can customize a data collection (for more information, see Selecting Data Collection Settings).  Or, you can access either of the modem options, send method, versions, and About e.Support tabs.

·	Back:  takes you back to the category screen from whence you came.

•	Next:  depends on which radio button is selected.  If it is Collect New Diagnostic File, then e.Support initiates a data collection on your computer, then automatically advances you to the Letter Review screen.  If it is Select Prior Diagnostic File, you will go to the Select a Previously Collected Diagnostic File screen (see Selecting a Previously Collected Diagnostic File).  If you choose Omit Diagnostic File, you will receive a warning message (see Omitting a Diagnostic File).

•	Exit:  exits the program and displays a confirmation message box asking you if you want to continue or exit.  To exit the program, press the Yes button; to continue, press No.

See Also:

Selecting Data Collection Settings

If the Data Collection Hangs


Omit Diagnostic File
Omitting a Diagnostic File

If you choose the Omit Diagnostic File option in the System Diagnostic File screen, you will receive a prompt reminding you that, without attaching a data collection file to your letter, the vendor's technical support staff may not be able to provide timely assistance.  And that the information in the system diagnostic file may be required to assist in solving your problem.

What e.Support is trying to tell you, in a not-very-subtle way, is that we highly recommend that you attach a system diagnostic file with your Problem Report.  Reason being that the solution to your problem could easily be included in the data collection file, and if you do not include it, you may spend a great deal more time trying to solve a problem than you would've if you had just included the system diagnostic file up front.

For example, you install a modem, reboot your computer, and now your sound card doesn't work.  What's the problem?  You ask a technical support representative this very question, then you both spend an hour trying to figure it out.  On the other hand, you can send the rep a quick note and a system diagnostic file.  Within moments of loading your system diagnostic file, the rep sees that you have an IRQ conflict -- and that's why the sound card doesn't work.  There, you've identified the problem in minutes!  Solving it shouldn't be too difficult after that.

Command Buttons

•	Help:  opens this help topic.

·	Back:  takes you back to the Request Information screen.

•	Next:  advances you to the Letter Review screen.


Selecting a Previously Collected Diagnostic File

If you choose the Select Prior Diagnostic File option in the System Diagnostic File screen, you will receive the Select a Previously Collected Diagnostic File screen.  Diagnostic files are listed by date, confirmation number, and description.

To attach a diagnostic file, highlight it, then click on the OK button.  Doing this will retrieve the data from the old diagnostic file.


Selecting Data Collection Settings

Selecting the Options button in the System Diagnostic File screen brings up the Collect Options tab in the e.Support options screen, which lets you specify the settings for your data collection.  These settings include the method and Collect Type for your data collection, which may be useful when troubleshooting.

NOTE:  For the best data collection results, do not perform the collection with any anti-virus software running in the background.

Method

The method radio buttons -- Minimum, Default, Advanced, and Custom -- allow you to control the extent and aggressiveness with which e.Support collects data from your computer.

e.Support comes with a factory-installed default collect method that will make an interrogation into your configuration.  However, there will be times when you need more specific data collected, such as complete I/O port availability. Collecting this type of data may cause your PC to hang or, at best, will leave it in an unstable state.

For example, after an advanced data collect on the I/O port, you MUST turn off your machine for at least ten seconds.  This will assure your machine is returned to a stable state before attempting to use any programs.  For more information, see If Collect Data Hangs.

Default and Advanced

You will want to use the Default Method as your regular data collection routine.

You should not need a more specific data collection than the Default Method provides, but if you want more detailed system readings, then use the Advanced Method by clicking on the Advanced radio button.

If you use the Advanced Method, you will receive a warning prompt before the collection takes place.  This warning states that you should exit Windows and turn off your computer for at least ten seconds after the collection.  For more information on this warning, see Receiving a Collection Warning.

Custom

You can customize your data collection to meet your specific needs, then save those settings.  Selecting the Custom radio button will designate that you want to perform a data collection using the settings that you specified in the Custom Settings window, accessible by choosing the Custom... button.

If you choose an advance collection for either the IRQ or I/O Ports collect, you will receive a warning prompt before the collection takes place.  This warning states that you should exit Windows and turn off your computer for at least ten seconds after the collection.  For more information on this warning, see Receiving a Collection Warning.

Minimum

The Minimum Method does not attempt to use interrogation routines that could cause your system to hang or become unstable. This method is similar to those used by other utility software programs (e.g., MSD). This method is the safest to use, as it provides the most stable collection routine. However, it does not provide the level of information required for the analysis, while the Default or Advanced methods do.

We included this option for use by a technician who may need to troubleshoot your system and none of the other methods work because your system is not functioning properly. To select the Minimum method, click on the Minimum radio button.

Collect Type

When e.Support performs its data collection, it first detects the Windows 95 (if present), then Windows 3.1, then the DOS components of your system.  Depending on which data collects you select to be run in standard or advanced setting (see Customizing Data Collection), the data collection process may incur difficulties when collecting data from the DOS components.  Varying the Collect Type may help overcome some of those difficulties.

For more information on the different Collect Types, refer to Choosing a Collect Type.

Description

The purpose of this field is to offer a means of further identifying a data collection file.  You may perform multiple data collections in a close period of time or for different products.  Having any additional notes (details) that you wish to add should allow you to hone in on a specific data collection more quickly, especially when you're loading a previously created file.

You can enter any description you want up to 39 characters (including spaces).

Command Buttons

•	Help:  opens this help topic.

•	Custom: accesses an advanced settings screen for customizing the extent of e.Support's interrogation of your computer's components (see Customing Data Collection).  This button does not become active until the Custom radio button is selected in the Method box.

•	OK:  accepts any changes that were made and returns you to the screen from whence you came.

•	Cancel:  exits the tab and returns to the screen from whence you came.


Receiving a Collection Warning

If you choose the advance setting for either the IRQ or I/O Ports collect (in the Custom Settings screen or using the Advanced collection method), before the collection takes place, you will receive a warning prompt that states that the collection process may make your computer unstable, and that you should exit Windows and turn off your computer for at least ten seconds.  You may be asking yourself, at what point should I do that?  Well, it depends.

If the collection hangs, turn off your computer, wait ten seconds, then re-start.  Restart e.Support and fill in the proper information in the screens subsequent to the System Diagnostic File screen.  When you get there, you have a couple of choices.  You can either re-attempt the collection using the advanced setting on the IRQ and/or I/O Port collects and risk another hang or change the settings in the Collect Options screen, then initiate the collection process.  If you do perform another collection and it hangs, you may consider changing the collection settings on your next attempt.

If you make it through the collection process to the Letter Review screen, your computer may or may not be fine.  We STRONGLY recommend that you save your request using the Save button before initiating the send process.  This way, if your computer is unstable and it fails on the send, you will not lose your request.  If you save your request and your computer hangs during the send process, you can exit Windows, turn off your system, wait ten seconds, restart, re-enter e.Support and use the Open Request button on the opening splash screen to bring back the request.  Then you can attempt sending it again.

If you do not save your request and your computer fails during the send, you will have to re-enter the entire request.

Command Buttons

•	Help:  opens this help topic.

•	Continue: closes the warning prompt and starts the collection process.

•	Cancel:  exits the tab and returns to the screen from whence you came.


Collect Type
Choosing a Collect Type

When e.Support performs its data collection, it first detects Windows 95 (if present), then Windows 3.1, then the DOS components of your system.  Depending on which data collects you select to be run in standard or advanced setting (see Customizing Data Collection), the data collection process may incur difficulties when collecting data from the DOS components.

When e.Support accesses DOS through a DOS window, some of the multi-tasking capabilities of Windows (for example, the ALT-TAB combination) may cause problems because e.Support is accessing a single-tasking environment -- DOS.

Most of the time, the windowed approach will work just fine. But if, for some reason, the data collection hangs or provides less accurate information, you might try doing the data collect using a full-screen DOS window. This eliminates some of the multi-tasking features, especially the mouse.

Options for the DOS-based data portion of the collection routine include the following:

•	Windowed --  This is the default and most accurate Windows data collection.  By collecting from Windowed DOS box, the data will best reflect your PC's state (drivers loaded, ports labeled, and memory configuration, etc.) while Windows is in use, whereas a Full Screen collect will not.  This is the best type of collection to select when looking for true Windows benchmark results.

•	Full Screen -- Although the "Windowed" Collect Type is most desirable, you may find that using the Full Screen environment is necessary in conjunction with the Advanced Method options.  Try using this method only after the Windowed environment does not behave properly with Advanced or Custom collection methods.


Customizing Data Collection
Customizing Your Data Collection

When you select the Custom... button in the Collect Options screen, the Custom Settings window appears.  There are over twenty different data collects that can be run during the data collection process. Here, you may choose which data collects are run as well as the extent to which the data collect is run (either standard or advanced).

The exclude (Excld.) column allows you to remove a troublesome data collection point from the data collection process.  For more information on excluding a data collect, see Exclusions.

Note that some diagnostics do not have an advanced capability. This is because there is only one way to perform the collect.

If you are happy with the custom settings you have selected, you may save them using the Save button. This means that every time you run a data collection using the Custom Method, the data collects that you saved as your defaults will be run.

Once you have customized your data collection process, select OK.


If Collect Data Hangs
If the Data Collection Hangs

It is highly uncommon, but possible, for e.Support to have hardware incompatibility problems when collecting data. This is due to the millions of different combinations of hardware and software available.

FYI:  One way to tell if your system is hung is to toggle the CAPS LOCK key to see if the light on the keyboard changes. If the light does not change, your system is probably hung; if it does change, then the system may still be processing.

If you run a data collection and it fails, try a different setting for the Collect Type (for example, switch from Windowed to Full Screen).  The Collect Type is located in the Collect Options tab, which is accessible via the Options button on any e.Support screen.

If that doesn't work, try excluding the individual collect that is causing the problem.  For more information, see Exclusions.

Floating Point Error

If you receive a "floating point error,"  use the following environment variable in your AUTOEXEC.BAT file:  Set 87=No.

See Also:

Selecting Optional Settings

Exclusions


Exclusions

It is highly uncommon -- but possible -- for e.Support to experience a hardware incompatibility problem when collecting data.  This is due to the millions of different combinations of hardware and software available.  Such an incompatibility may cause the data collection process to "hang" your computer.

NOTE:  One way to tell if your system is hung is to toggle the CAPS LOCK key to see if the light on the keyboard changes.  If the light does not change, your system is hung; if it does change, then the system is not hung.

If you collect data and your PC hangs, check the data-collection-progress window to see which component was last queried before the data collect failed.  Excluding this data collect may solve the problem.

NOTE:  If you experience the hanging using the Advanced collect options, try the Standard collection method before an exclusion.

An Example...

Let's say you run a data collection and it hangs on IRQ detection.  Go into the Custom Settings window and exclude the IRQ collect.  Try running the data collection again to see if it now works.  In most cases, the data collection should now work without problems.

See Also:

Customing Your Data Collection


Reviewing a Letter
Reviewing a Letter Before Sending It

The purpose of this screen is to allow you to review the information in your request before sending it to a vendor.  e.Support provides a summary of all the information that you entered in the Personal Information and Type of Request screens as well as an overview of the data gathered in the system diagnostic file (if one was collected).

The information in the Letter Review contains the following:

•	Request Type

•	Your personal information as entered in the Personal Information screen.

•	Product Information

•	Confirmation Number (if the request has not been sent, then the field will state "Not Sent" instead of the confirmation number).

•	Vendor Information

•	Any symptoms/keywords as entered in the Request Information screen (for Problem Report and Product Information requests only).

•	Comments or a detailed description.

•	Diagnostic File Summary (is only included if you collected a system diagnostic file while creating a Problem Report or Product Registration).

When you are ready to proceed with sending the letter, select the Next button.

Command Buttons

•	Help:  opens this topic.

·	Options:  you can choose the transmit method for your request as well as key options pertaining to that method (for more information, see Setting Send Method Options).  Or, you can access either of the About e.Support, collect options, modem options, and versions tabs.

•	Print:  prints a copy of the Letter Review.

·	Back:  takes you back to the Type of Request screen.

•	Send:  initiates the send procedure, displaying the Sending Status screen.  For more information, see Sending Your Letter.

•	Exit:  exits the program and displays a confirmation message box asking you if you want to continue or exit.  To exit the program, press the Yes button; to continue, press No.

See Also:

Sending Your Letter

Setting Send Method Options


Setting Send Method Options

This tab lets you select a preferred method to send an e.Support request -- either by modem or the Internet.

The most common way to access the Send Method tab is by selecting on the Options button on any of e.Support's screens, then clicking on the Send Method tab.

Send Method

Select a method of transmitting your request:

Send Using Modem

If a modem was detected during the collection of a system diagnostic file (see Collecting a System Diagnostic File), then the Send using Modem option will be selected by default.

Send Using Internet

A Windows 95 feature only, this option lets you send an e.Support request to a vendor via the Internet.  You must, of course, have Internet access for this option to work.

NOTE:  Depending on your system configuration, you may have to open an Internet connection (e.g. using your browser -- Internet Explorer, Netscape, etc.) before sending an e.Support request.  You should also verify that the connection is closed after using e.Support.

Command Buttons

•	Help:  opens this help topic.

·	OK:  accepts any changes that were made and returns you to the screen from whence you came.

•	Cancel:  exits the tab and returns to the screen from whence you came.


Setting Up Your Modem

The Modem Options tab lets you configure your modem so e.Support can use it.  If you try to send a request via your modem and no setup information is present, the Modem Options tab will be displayed automatically.

There are several ways to access the Modem Options tab:  selecting the Options button on any of the e.Support screens, then clicking on the Modem Options tab; when you initiate the Send procedure for the first time (with Send using Modem selected under Send Method), the Modem Options tab is displayed; clicking on the Modem Setup button in the Send Data Failed dialog box.

If you're having problems transmitting a request, make sure the data in the following fields is correct:

Modem Configuration

Port

The COM port that is assigned to the modem (Auto, and COM1 through COM4).  The Auto setting tells e.Support to automatically detect the COM port where your modem is set up.

Maximum Speed

Select the speed of the modem (1200 to 115200).

Dialing Method

Select the type of phone service you have -- either dial tone or pulse.

Initialization String

Enter your modem custom initialization string.  If you are having problems sending a request over a modem, check the list of initialization strings that comes with e.Support and make sure the proper string is entered.

Dialing Properties

Phone Number

Select the phone number (714, 800, or the international number) that is appropriate.  The phone number will also display its location (for example, TouchStone).

For an outside line, dial

Enter the number(s) that you need to get an outside or long distance number (9 and/or 1).  If there is a special number or code that you must enter to access long distance service (in addition to getting an outside line), enter the number here.

To disable call waiting, dial

Enter the code required to disable call waiting (for example, *70).

International Dialing Prefix

Enter any number or code sequence necessary to place an international call.

Command Buttons

•	Help:  opens this help topic.

•	OK:  accepts any changes that were made and returns you to the screen from whence you came.

•	Cancel:  exits the program and displays a confirmation message box asking you if you want to continue or exit.  To exit the program, press the Yes button; to continue, press No.

See Also:

Send Method


Making International Calls

An International Call Advisory was added to e.Support as a reminder that you can, if your schedule permits, send your request during non-peak hours to save on phone charges.

NOTE:  e.Support lets you to transmit requests over the Internet, thus cutting down on costs.

You make the decision whether to proceed with the transmission by clicking on the OK button or halting the send process by choosing the Cancel button, which returns you to the Letter Review screen.  There, you can save your request and transmit it at a later time.

However, if there is a problem with any of your send settings (i.e. fields that are not filled in or incorrectly filled in), clicking on the OK button will take you to either the Modem Options or Send Method screens, depending on where the problem is.  As examples, if your Send Method is "Send using LAN" but the Send Directory field is not filled in, the Send Method screen will appear to give you the opportunity to enter the proper pathname.  Likewise, if you're making an international call but the International Dialing Prefix field is empty, then the Modem Options screen appears.

Lastly, you can tell e.Support not to display the Call Advisory anymore by selecting the Don't Show This Message Again checkbox.


Sending Your Letter

When you are ready to send your request, you can click on the Send button on the Letter Review screen.

After clicking on the Send button, a special Select Send Method prompt appears to let you quickly verify the method of sending your request -- either by modem or the Internet.  If everything is okay, choose the OK button to start the send process.  If you want to check your modem settings -- especially if you are having problems sending, use the Settings button to access the Modem Options tab.

This prompt re-appears each time you click on the Send button until you select the Do not show this again checkbox.  If you select this checkbox, for all subsequent transmissions, clicking on the Send button automatically launches the send process without accessing the special Send Method screen.

The Send screen is updated with a series of four bitmaps, each representing a step in the sending process (Initializing, Dialing, Connecting, and Sending).

Depending on the outcome of the transmission, your request is either Successfully Sent or the Send Failed.  Refer to the following topics for more information:

Successfully Sent

Send Failed

Command Buttons

•	Help:  opens this help topic.

•	Options:  displays either the Modem Options or Send Method tab from the e.Support Options screen, depending on your choice for Send Method (Modem brings up Modem Options; Internet brings up Send Method).  On the Modem Options tab, you can specify your modem configuration and e.Connect settings (for more information, see Setting Up Your Modem).  Or, you can access either of the About e.Support, collect options, send method, and versions tabs.

•	Send:  initiates the send process.

•	Exit:  exits the send process and displays a confirmation message box asking you if you want to continue or exit.  To return the Review Letter screen, press the Yes button; to continue, press No.

See Also:

Making International Calls


Successfully Sent

This message will be displayed if your letter was sent successfully to the vendor.  There are several variations on this screen:  Successfully Sent, Successfully Sent with an Update, Successfully Sent with a Reply, and Successfully Sent with a Reply and an Update.

e.Support will check for any replies to a previous request as well as any program updates.  The variations on the Successfully Sent message are as follows:

1.	If there is a reply, e.Support will display the "Successfully Sent with a Reply" message.

2.	If there is a program update, e.Support will download the update and display the "Successfully Sent with an Update" message.

NOTE:  If the size of the update exceeds 30KB, e.Support will ask if you want to download it.

3.	If there is both a reply and an update, e.Support will display the "Successfully Sent with a Reply and an Update" message.

4.	If there are no replies or updates, e.Support will display the "Successfully Sent" message.

Also, a confirmation number that your request was received is provided.  This number is automatically added to the body of your request for follow-up purposes.

If you receive a reply to a previous request, see Receiving a Reply.

NOTE:  If you download an update to e.Support, it will go into effect the next time you start the program.

You can print the complete letter with the confirmation number included using the Print button.

The Finish button closes e.Support and returns you to Windows.

Receiving a Program Update

If there is a program update for e.Support, a confirmation prompt appears that states the size of the file and starts a thirty-second countdown to performing the download.  You can click on the Yes button to perform the download immediately.  Clicking on the No button button ends the process without downloading the update; this way, you can get the update at a more convenient time.

If you do perform the download, a final message appears that says the update was downloaded properly and the changes will take effect the next time you enter e.Support.

See Also:

Send Data Failed

Receiving a Reply


Send Failure

The Send Data Failed screen is displayed any time the data transmission is not successful.  The dialog box will display a clear reason for the failure.

For additional information about the cause of the failure, click on the Explain Failure button.  That will take you to the Error Messages topic.

You can make another attempt to transmit your letter using the Retry button or analyzing your modem setup for any discrepancies by selecting the Options button, then re-sending.  The Print button will print the explanation displayed in the message box.

Before you exit the Send screen though, we STRONGLY suggest you save your request using the Save Request button, which saves the request and diagnostic file information.  Doing this ensures you do not lose the information you have entered thus far.

Command Buttons

•	Help:  opens this help topic.

•	Save Request:  saves the request and diagnostic file information for later transmission.

•	Retry:  makes another attempt to transmit the request.

•	Print:  prints the explanation in the message box.

•	Options:  opens e.Support's Options window.

•	Back:  is disabled.  To make another attempt at transmitting the request, use the Retry button.

•	Finish:  concludes the send process and displays a confirmation message box asking you if you want to continue or exit the program.  To exit the program, press the Yes button; to continue, press No.

See Also:

Setting Up Your Modem


Error Messages

If you are viewing this help topic, it probably means that you attempted to send a request that failed, then clicked on the Explain Failure button to receive a further clarification for why the transmission did not work.  Refer to the following sections for a better understanding of each of the possible error messages.

Connecting with a Modem

The following error messages pertain to modem connections only:

No Carrier

This error means that e.Support was able to get through to the number you are calling, but that the carrier wave (or tone) that modems use to "handshake" (communicate with each other) did not respond on the other side.  This condition is similar to the Busy and No Answer errors, except that the modem on the other side does actually answer -- it just does not transmit the carrier wave to link with your modem.

Depending on the quality of the modem, this error can be interchangeable with the "No Dialtone" error.  Your modem dials out and the other side answers, but for some reason the connection is lost.

Possible causes for this error include:  call waiting, someone else on your end picks up the phone to dial out, the baud rate is too high, incorrect line settings, lightning, or unplugging the modem.  Another possibility is that you called a line where a person answered the phone instead of a modem.  This can happen if a line is being shared as a voice and data carrier.

Try waiting a little while, then re-transmit your request.  Hopefully, the modem on the other side will function properly at that time.

Problem Communicating with Modem

This error indicates that e.Support could not find your modem attached to any of your computer's COM ports.  You should check to see if your modem is functioning.

To Test Your Modem in Windows 3.x

Open the Terminal program in the Accessories program group.  Select the Communications command under the Settings menu, set the Connector field to the COM port that the modem is set up on (you may need to refer to you system documentation), then select the OK button.

In the terminal window, type the letters AT, then press the Enter key.  If nothing happens, then your modem is not functioning on the specified COM port.  On the other hand, if the Terminal program displays an OK message, then the modem is fine.  You should set up e.Support on that COM port.

No Dialtone

You receive this message if e.Support was not able to get a dialtone when connecting with your phone line.  e.Support was able to access your modem, but not the line.  The first course of action is to make sure that the modem is plugged into a working phone jack, then try again.

Busy

This message indicates that the number you are trying to call is busy.  You should wait, then try again.

No Answer

You receive this message when there is no answer at the number you are trying to call.  In other words, the line rang and rang without the modem on the other side responding.

Possible causes of this error include:  the wrong phone number was dialed (it should be 1-800-xxx-xxxx), the modem initialization string in the Modem Options tab is incorrect, or the modem requires an initialization string and none is provided.  This Help file provides a comprehensive list of modems and their initialization strings.  If you want to check for the proper string, see Modem Initialization Strings.

First, check to make sure the correct phone number was dialed.  Then, check the modem initialization string.  If your modem requires a string (refer to the modem's documentation), add the proper one to the Initialization String field in the Modem Options tab.  Even if your modem doesn't require a string, you may want to enter one anyway, especially if the problem persists.

If this problem persists, contact TouchStone to get an updated vendor phone database.  Or, if the vendor is one that you added to the database, make sure the number you provided is correct.

Transmission Cancelled

This means that you cancelled the transmission.  If you want to make another attempt to send the request, click on the Retry button.  If you want to exit e.Support, click on the Finish button.

Unable to Setup Communications Port

This message indicates that e.Support was not able to setup the communications (COM) port.  First, make sure that the correct COM port is selected in the Modem Options tab (accessible via the Options button).  If you do not know the COM port, switch the Modem Port field to the Auto setting.  e.Support will then detect the proper COM port for you.

WARNING:  Be careful with the Auto setting in the Modem Port field.  If any fax software or remote access programs are running and the Auto setting is selected, e.Support may have problems finding the modem.  In this case, disable the other program that is running, then try re-transmitting your request.

If that doesn't work, check the baud rate setting in the Modem Speed field on the Modem Options tab.  Try a lower setting for the modem speed, then re-transmit your request.

If that doesn't work, check for hardware conflicts with the modem.  You can use TouchStone's PC diagnostic utility WINCheckIt, the all-in-one Windows problem solver, to see if your IRQs and I/O port addresses are in order.

Unknown

This is a "grab bag" message, meaning that whatever is causing the error does not fall into any of the above categories.  Contact TouchStone's technical support staff to resolve the issue.

Connecting over the Internet

The following error messages pertain to Internet connections only:

Could Not Load WINSOCK.DLL

You do not have TCP/IP support installed on your computer.  In Windows 95, you can add it under Network Properties.  The easiest way to access Network Properties is to right click on Network Neighborhood, then select the Properties command.  Consult your Windows 95 manual or online help system for more information.

Could Not Initialize WINSOCK

This is a common error message.  If you have a dial-up connection to your Internet provider, you need to connect to the provider BEFORE performing the send.  e.Support does not support the auto-dial feature in Windows 95 -- because it only works with 32-bit applications and e.Support is a 16-bit application.

Could Not Connect With Server

You are unable to connect to the Internet server where e.Connect (the request clearinghouse) resides.  One possible reason for this is that the server is down (unfortunately, it happens).  Or, the Internet connection is slow due to lots of traffic and it timed-out (i.e. after a pre-set time has expired, your computer gives up trying, figuring that if it hasn't connected yet it never will).  We suggest trying to send your request again at a later time.

A Command Packet Was Not Acknowledged

There are five different types of commands that are sent to the Internet server where e.Connect resides when you send a request via the Internet.  These five commands are Login, Send, Request, Check, or Logout.  This error means that the server did NOT respond to one of these commands when it was sent by e.Support.  There are several reasons this could happen:  the Internet connection was dropped at your end (for example, your dial-up connection was interrupted by call waiting on your phone line); lots of traffic on the server that caused your connection to time-out (see explanation above); or the server is down.  In any case, we suggest you try to send your request again at a later time.

ISP Does Not Support Port 2995

Some ISPs (Internet Service Providers -- they connect you to the Internet) block certain ports from being accessed.  In this case, your ISP may be blocking port 2995, which is used to access e.Support's Internet server.

This problem does not occur often and is particularly difficult to spot.  To you, it may just appear as though the connection is down.  But, after repeated attempts, you will not be able to access e.Support's Internet server.

To get around this problem, contact you ISP and ask if they block port 2995.  If they do, see if they can open it.  If they cannot, use a modem connection to communicate through e.Support's modem server.

Machine Does Not Have TCP/IP

If you don't have TCP/IP loaded on your computer, you cannot communicate with the Internet.  You can contact your Internet Service Provider (ISP) for assistance or switch to a modem connection to send your request.


Opening New Replies from Vendors

After sending a request to a vendor, you should receive a reply soon thereafter.  You can check for replies from e.Support's opening start screen using the Check for Replies button or as part of the request sending process.

From the Opening Start Screen

One way to check for replies to your e.Support requests is from the opening start screen, which has four buttons, including one to Check for Replies.

NOTE:  If you have never sent an e.Support request, this button will be grayed out.

If you select this button, e.Support moves to the Send screen where it will access e.Connect to check for replies.

When a Request Is Sent

When you successfully send a request, you may receive a reply to a previous request.  The name of the reply file name as well as the location where the file was placed are provided.

To view the reply to your request, use either the Open Reply button to read the answer on your computer or the Print button to get a hard copy.

NOTE:  If you download a reply along with an update to e.Support, the update will go into effect the next time you start the program.

Command Buttons

•	Open Reply:  launches Windows Notepad or Write to display the REPLY.TXT file created by the e.Checkit program.

•	Options:  displays the Modem Options tab in the e.Support options screen.  Here, you can specify your modem configuration and e.Connect settings (for more information, see Setting Up Your Modem).  Or, you can access either of the About e.Support, collect options, send method, and versions tabs.

•	Print:  prints the complete request with the confirmation number.  Also, it will print the reply report, which has the file name and location of the download reply.

•	Back:  takes you back to the Send screen.

•	Finish:  exits the program and returns to Windows.


Versions

This tab displays the version number and size for the various components of e.Support, including its main executable, the vendor database, and the two applets (mini-applications) that perform the collection of the system diagnostic file.

This information may prove helpful for a support representative, who may want to know the version number of e.Support and its applets -- in the event you have any out-dated versions.

Command Buttons

•	Help:  opens this help topic.

·	OK:  accepts any changes that were made and returns you to the screen from whence you came.

•	Cancel:  exits the tab and returns to the screen from whence you came.

See Also:

Collecting a System Diagnostic File


About e.Support

The About tab provides several key items, including the copyright and license information, and -- most important -- access to technical support information.

To receive technical support information, click on the Technical Support button.  For more information on how to get technical support, see Accessing TouchStone Support Information.

Command Buttons

•	Help:  opens this help topic.

·	OK:  accepts any changes that were made and returns you to the screen from whence you came.

•	Cancel:  exits the tab and returns to the screen from whence you came.


Accessing TouchStone Support Information

Striving to offer our customers the most comprehensive support available, we offer several methods you may receive support.  The options are listed below.

Free Unlimited Support

"Free Unlimited Support" is provided to all registered users of any published software through one of our on-line services.

CompuServe 	74431,1125@compuserve.com

GO TOUCHSTONE

FAX	714-969-4444

FAXBack for Tech Tips  714-536-6195

TSC Bulletin Board  	714-969-0688

Internet Web Page	http://www.esupport.com

http://www.checkit.com

TouchStone will strive to respond within two (2) business days.

Chargeable Support Service

Technical support is given on a first call-first served basis (24 hours a day, 7 days a week).  For convenience, users that demand immediate, expedited response have the option of calling 800-859-1763 to receive support at a chargeable rate of $2.00/minute U.S. rate using their Visa/MasterCard/American Express.  Registration is recommended, but not required for chargeable service.


Exiting the Program

Choosing the Exit button in either of the following screens will close e.Support:

•	Personal Information

•	Type of Request

•	System Diagnostic File

•	Letter Review

•	Send

Also, on the Successfully Sent and Send Failed screens, clicking on the Finish button will close e.Support.


Modem Initialization Strings

If you are having problems send a request by modem, one way to possibly solve the problem is to make sure the proper modem initialization string is entered in the Modem Options tab.  This Help system provides a reference table for initialization strings by manufacturer in alphabetical order.  To find the string you need, click on the letter that corresponds to the manufacturer of the modem card (e.g. check under "U" for U.S. Robotics).

A	B	C	D	E	F	G	H	I	L	M

N	O	P	Q	R	S	T	U	V	W	X	Z


Initialization Strings -- A

Refer to the following table, which is alphabetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&F1V1E1S95=1	Aceex	Aceex DM2814

AT&FV1E1&C1&D2S0=0S7=90&K3\Q3	Aceex	Aceex DM2814H

AT&FV1E1X4S0=0&D2&C1S7=60	Adtech	Adtech CMFM2896

AT&FV1E1X4S0=0&D2&C1S7=60	Amkotron	Amkotron AMKO48SX

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	Amkotron	Amkotron AMKO96FXBS

AT&FV1E1X4S0=0&D2&C1S7=60	Amkotron	Amkotron AMKO96SX

AT&FV1E1X4S0=0&D2&C1S7=60	AMP	AMP 14.4 PCMCIA

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	AMT	AMT Star 1442

AT&FV1E1X4S0=0&D2&C1S7=60	AMT	AMT Star 2494

AT&FV1E1X4S0=0&D2&C1S7=60	AMT	AMT Star 2496e

AT&FV1E1X4S0=0&D2&C1S7=60	AMT	AMT Star 2496i

AT&FV1E1X4S0=0&D2&C1S7=60	Angia	Angia PCMCIA

AT&FV1E1X4S0=0&D2&C1S7=60	Apex	Apex Data 288 V.34 PCMCIA

AT&FV1E1X4S0=0&D2&C1S7=60	Apex	Apex Data PCMCIA PCA-1414

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	April	April Tech. 14442

AT&FV1E1X4S0=0&D2&C1S7=60	April	April Tech. 2496

AT&FV1E1&C1&D2S0=0S7=90&K3\Q3	Archtech	Archtech Smartlink 2834B

AT&FV1E1X4S0=0&D2&C1S7=60	Archteck	Archteck Smartlink 1414 PCR PCMCIA

AT&FV1E1X4S0=0&D2&C1S7=60-J1\N3	Archtek	Archtek 1414AV

AT&F1V1E1S95=1	Archtek	Archtek 28.8

AT&FV1E1&C1&D2S0=0S7=90&K3\Q3	Archtek	Archtek Smartlink 2834BA

AT&FV1E1X4S0=0&D2&C1S7=60-J1\N3	Archtek	Archtek 9614AV

AT&FV1E1X4S0=0&D2&C1S7=60	Archtek	Archtek 9624S

AT&F1V1E1S95=1	Archtek	Archtek Smartlink 14.4

AT&FV1E1X4S0=0&D2&C1S7=60	Aspen	Aspen 28.8

AT&FV1E1X4S0=0&D2&C1S7=60	Aspen	Aspen 14.4 PCMCIA

AT&FV1E1X4S0=0&D2&C1S7=60	Aspen	Aspen 28.8 FX3

AT&FV1E1X4S0=0&D2&C1S7=60	Aspen	Aspen 28.8 EFX

AT&FV1E1X4S0=0&D2&C1S7=60	Aspen	Aspen 14.4 BA

AT&FV1E1X4S0=0&D2&C1S7=60	Aspen	Aspen 14.4 VFX Voice

AT&FV1E1X4S0=0&D2&C1S7=60%C1\J1\Q3\N3	AST	AST Premium Exec Data/Fax Modem

AT&FV1E1X4S0=0&D2&C1S7=60\N5\Q3\J1	AT&T	AT&T 2224 CEO 2400 BPS Modem

AT&FV1E1X4S0=0&D2&C1S7=60	AT&T	AT&T 4024 2400 BPS Modem

AT&FV1E1X7S0=0&D2&C1S7=60\N7	AT&T	AT&T DataPort 14.4

AT&FV1E1S0=0S7=90	AT&T	AT&T Keep In Touch 14.4 PCMCIA

AT&FV1E1S0=0S7=90	AT&T	AT&T Keep In Touch Express 28.8

"AT&FV1E1X4S0=0&D2&C1S7=60\N5\Q3%C1""H3"	AT&T Paradyne	AT&T Paradyne Comsphere 3820

AT&FV1E1L1&C1&D2S0=0S7=90	AT&T Paradyne	AT&T Paradyne Dataport Express 288 V.34

AT&FV1E1X4S0=0&D2&C1S7=60&B1&Q0&U0	ATI	ATI Technologies 9600etc/e Modem


Initialization Strings -- B

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1X4S0=0&D2&C1S7=60\N3%C1%M3&Q5&K3	Best Data Products	Best Data Smart One 1442FX Fax/Modem

AT&FV1E1X4S0=0&D2&C1S7=60	Best Data Products	Best Data 2448

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	Best Data Products	Best Data 9624F

AT&FV1E1X4S0=0&D2&C1S7=60	Best Data Products	Best Data 9624FP

AT&FV1E1X4S0=0&D2&C1S7=60	Best Data Products	Best Data 9624FQ

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	Best Data Products	Best Data 9624FX

AT&FV1E1X4S0=0&D2&C1S7=60\N3%C1%M3&Q5&K3	Best Data Products	Best Data Smart One 9642X V.32\V.42bis

AT&FV1E1X4S0=0&D2&C1S7=60	Best Data Products	Best Data Voice

AT&FV1E1X4S0=0&D2&C1S7=60	Bistek	Bistek 2442VP

AT&FV1E1X4S0=0&D2&C1S7=60	Bistek	Bistek 9624

AT&FV1E1X4S0=0&D2&C1S7=60	BIT	BIT Blitzer 124FAX

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	BIT	BIT Blitzer MX-6

AT&FV1E1X4S0=0&D2&C1S7=60	BIT	BIT Blitzer PM14.4

AT&FV1E1X4S0=0&D2&C1S7=60	BIT	BIT Blitzer XM124S

AT&FV1E1X4S0=0&D2&C1S7=60	Boca Research	Boca MV28K(E & I)

AT&FV1E1X4S0=0&D2&C1S7=60	Boca Research	Boca MV34(E&I)

AT&FV1E1X4S0=0&D2&C1S7=60\N3%C1&Q5&K3	Boca Research	Bocamodem Ultra Performance V.32bis

AT&FV1E1X4S0=0&D2&C1S7=60\N3%C1&Q5&K3	Boca Research	Bocamodem Fast V.34

AT&FV1E1X4S0=0&D2&C1S7=60	Boca Research	Bocamodem M9624I

AT&FV1E1X4S0=0&D2&C1S7=60	Boca Research	Boca SoundExpression

AT&FV1E1X4S0=0&D2&C1S7=60	Boca Research	Boca Office Communicator

AT&FV1E1X4S0=0&D2&C1S7=60	Boca Research	Boca Modem FD Series

AT&FV1E1X4S0=0&D2&C1S7=60	Boca Research	Boca Modem M144 Series

AT&FV1E1X4S0=0&D2&C1S7=60	Boca Research	Boca Modem MD Series

AT&FV1E1X4S0=0&D2&C1S7=60	Boca Research	Boca Modem MV Series

AT&FV1E1X4S0=0&D2&C1S7=60	Boca Research	Boca Modem SE Series


Initialization Strings -- C

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1X4S0=0&D2&C1S7=60	Calcom	Calcom 2842

AT&FV1E1X4S0=0&D2&C1S7=60	Calpak	Calpak MX-2400

AT&FV1E1X4S0=0&D2&C1S7=60	Calpak	Calpak MX-2442

AT&FV1E1X4S0=0&D2&C1S7=60	Calpak	Calpak MX-2442B

AT&FV1E1X4S0=0&D2&C1S7=60	Calpak	Calpak MX-2496/I

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	Calpak	Calpak MX-9696B

AT&F5V1E1S0=0S7=90S80=1	Cambridge Computers	Cambridge Computers 1414 VQC PCMCIA

AT&FV1E1X4S0=0&D2&C1S7=60	Cambridge Computers	Cambridge Computers 1428 VQ(E & H)

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	Cardinal Technologies	Cardinal 14.4

AT&FV1E1X4S0=0&D2&C1S7=60	Cardinal Technologies	Cardinal 14.4 PCMCIA

"AT&FV1E1X4S0=0&D2&C1S7=60&K3%C1\J0\N3""H3"	Cardinal Technologies	Cardinal FAX144EX Modem

AT&FV1E1X4S0=0&D2&C1S7=60	Cardinal Technologies	Cardinal 19.2 Terbo

AT&FV1E1X4S0=0&D2&C1S7=60	Cardinal Technologies	Cardinal 2296V42SR

AT&FV1E1X4S0=0&D2&C1S7=60%C1\G0\Q3\J1	Cardinal Technologies	Cardinal 2400 MNP 5 Modem

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	Cardinal Technologies	Cardinal 9600V42

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	Cardinal Technologies	Cardinal 9650V42

AT&FV1E1X4S0=0&D2&C1S7=60	Cardinal Technologies	Cardinal MB2296SR

AT&FV1E1X4S0=0&D2&C1S7=60	Cardinal Technologies	Cardinal MVP288(I & XF)

AT&FV1E1X4S0=0&D2&C1S7=60	Cirrus Logic	Cirrus Logic Voice Modem

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	CMS	CMS X14400EXT

AT&FV1E1X4S0=0&D2&C1S7=60	CMS	CMS X9600INTFAX

AT&FV1E1X4S0=0&D2&C1S7=60	CMS	CMS X9648

AT&FV1E1X4S0=0&D2&C1*DC1*EC0*FL3*SM3*XC2	Codex	Codex 326X Series Modem by Motorola

AT&FV1E1X4S0=0&D2&C1S7=60	Compaq	Compaq 14.4 PCMCIA

AT&FV1E1&C1&D2S35=0S95=1	Compaq	Compaq Presario

AT&FV1E1X4S0=0&D2&C1S7=60\N3%C3&Q5&K3	Computer Peripherals	Viva 14.4/Fax Fax/Data Modem

AT&FV1E1X4S0=0&D2&C1S7=60	Computer Peripherals	Viva Modem 24

AT&FV1E1X4S0=0&D2&C1S7=60	Computer Peripherals	Viva 2496 Fax/Modem

AT&FV1E1&C1&D2S0=0S7=60	Computer Peripherals	"Viva 28,800(I & E)"

AT&FV1E1X4S0=0&D2&C1S7=60\N3%C1&Q5&K3	Computer Peripherals	Viva 9624e Modem

AT&FV1E1X4S0=0&D2&C1S7=60	Connectware 28.8 PCMCIA

AT&FV1E1&C1&D2\N3S95=1	Creative Labs	Creative Labs Modem Blaster 28.8

AT&F5V1E1S0=0S7=90S80=1	Creative Labs	Creative labs Modem Blaster 14.4 PCMCIA

AT&FV1E1L1&C1&D2S0=0S7=90	Creative Labs	Creative Labs Modem Blaster 19.2

AT&FV1E1L1&C1&D2S0=0S7=90	Creative Labs	Creative Labs Modem Blaster 28.8


Initialization Strings -- D

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	Dallas Fax	Dallas 9696V

AT&FV1E1X4S0=0&D2&C1S7=60	Dallas Fax	Dallas Fax 2496

AT&FV1E1X4S0=0&D2&C1S7=60	Dallas Fax	Dallas Fax 2496P

AT&FV1E1X4S0=0&D2&C1S7=60	Dallas Fax	Dallas Fax 2496V

AT&FV1E1X4S0=0&D2&C1S7=60	Dallas Fax	Dallas Fax 2496VC

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	Dallas Fax	Dallas Fax 9696

AT&FV1E1X4S0=0&D2&C1S7=60%C1\J0\N3\Q3	Designer	Designer 9600 MNP Modem

AT&FV1E1L1&C1&D2S0=0S7=90	Digicom	Digicom Connection Pro 19.2

AT&FV1E1&C1&D2W2	Digicom	Digicom PC Classic

AT&FV1E1X4S0=0&D2&C1S7=60	Digicom	Digicom PC Classic 14.4

AT&FV1E1X4S0=0&D2&C1S7=60*E9	Digicom	Digicom Scout

AT&FV1E1&C1&D2\N3S95=1	Digicom	Digicom Scout 28.8

AT&FV1E1X4S0=0&D2&C1S7=60*E9	Digicom	Digicom Scout Plus

AT&FV1E1X4S0=0&D2&C1S7=60	Digicom	Digicom ScoutPCMCIA 144

AT&FV1E1X4S0=0&D2&C1S7=60	Digitan	Digitan DF92R

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	Digitan	Digitan DS144FV

AT&FV1E1X4S0=0&D2&C1S7=60	Digitan	Digitan DS92

AT&FV1E1X4S0=0&D2&C1S7=60	Digitan	Digitan DS92V

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	Digitan	Digitan DS96F

AT&FV1E1X4S0=0&D2&C1S7=60	Dynalink	Dynalink 1428 VQ(E & H)


Initialization Strings -- E

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1&C1&D2S0=0	E-Tech	E-Tech Bullet

AT&FV1E1&C1&D2S0 =0	E-Tech	E-Tech Bullet (E288MX & PC288MX)

AT&FV1E1&C1&D2S0=0	E-Tech	E-Tech UFOMate

AT&FV1E1X4S0=0&D2&C1S7=60%C1\N3\Q3\J0-J1	Everex	Everex Evercom 96E+


Initialization Strings -- F

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1X4S0=0&D2&C1S7=60	Fajitsu	Fajitsu PCMCIA 28.8

AT&FV1E1X4S0=0&D2&C1S7=60#C5&B1&H1&I1&M6	Fastcomm	Fastcomm FDX 9696

"AT&FV1E1X4S0=0&D2&C1%C1\Q3\N3\J-J1""H1"	Forval	"Forval SA14400, IM14400"

AT&FV1E1X4S0=0&D2&C1S7=60*E0*S0*F3	Forval	Forval SA9600 Modem

AT&F5V1E1S0=0S7=90S80=1	Fountain Technologies	Fountain Tech. 1414VQC PCMCIA

AT&FV1E1X4S0=0&D2&C1S7=60	Fountain Technologies	Fountain Technologies 1428 VQ(E & H)

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	Frontier	Frontier 1496IR

AT&FV1E1X4S0=0&D2&C1S7=60	Frontier	Frontier 2496HS

AT&FV1E1X4S0=0&D2&C1S7=60	Frontier	Frontier 9648HR

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	Frontier	Frontier 9696IR


Initialization Strings -- G

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1X4S0=0&D2&C1S7=60\N3%C1&Q9&K3	Gateway	Gateway 2000 Telepath Data/Fax Modem

AT&FV1E1X4S0=0&D2&C1S7=60\N3\Q2%C1\J0\V1	General Datacomm	General Datacomm 914 & 914 ADR

AT&FV1E1X4S0=0&D2&C1S7=60\N3\Q2%C1	General Datacomm	General Datacomm Desktop 424

AT&FV1E1X4S0=0&D2&C1S7=60\N3\Q2%C1%R4	General Datacomm	General Datacomm Desktop 596

AT&FV1E1X4S0=0&D2&C1S7=60	GVC	GVC 14.4 PCMCIA

AT&FV1E1L1&C1&D2S0=0S7=90	GVC	GVC 28.8 Fax Modem

AT&FV1E1X4S0=0&D2&C1S7=60%C1\N3\Q3\J0	GVC	GVC SM-96 9600 V.42bis/MNP 5

AT&FV1E1X4S0=0&D2&C1S7=60	GVC	GVC FM 288

AT&FV1E1X4S0=0&D2&C1S7=60	GVC	GVC FM144/144HV/V

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	GVC	GVC FM144/144V

AT&FV1E1X4S0=0&D2&C1S7=60	GVC	GVC FM9696/24

AT&FV1E1X4S0=0&D2&C1S7=60	GVC	GVC FM9696/24HV/V

AT&FV1E1X4S0=0&D2&C1S7=60	GVC	GVC FMM9696/24

AT&FV1E1X4S0=0&D2&C1S7=60	GVC	GVC FMM9696/24V


Initialization Strings -- H

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1&D2&C1S0=0S7=60	Hayes	Hayes Smartmodem Optima PCMCIA

AT&FV1E1&C1&D2&K3&Q5S7=70S10=50S36=7S9=1	Hayes	Hayes Accura Modem

AT&FV1E1&C1&D2S0=0S7=60	Hayes	"Hayes Accura 288 (288, 288B, 288V.FC)"

AT&FV1E1&C1&D2&K3&Q5S7=70S10=50S36=7S9=1	Hayes	Hayes Optima Modem

AT&FV1E1&C1&D2S0=0S7=90	Hayes	Hayes Smartmodem Optima 288

AT&FV1E1&C1&D2S0=0S7=60	Hayes	Hayes Smartmodem Optima PCMCIA

AT&FV1E1X4S0=0&D2&C1&Q5S36=7&K3S37=0S48=7	Hayes	Hayes V Series Ultra Smartmodem 9600

AT&FV1E1X4S0=0&D2&C1S7=60	Hayes	Hayes V Series Smartmodem 2400

AT&FV1E1X4S0=0&D2&C1S7=60	Holmes	Holmes Fax/Modem


Initialization Strings -- I

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1X4S0=0&D2&C1S7=60	IBM	IBM 144 PCMCIA DAA

AT&FV1E1X4S0=0&D2&C1S7=60	IBM	Mwave Voice Modem

AT&FV1E1X4S0=0&D2&C1S7=60\N3%C1&Q9&K3	Image Communications	Image Twincom 14.4/DF Data+Fax Modem

AT&FV1E1X4S0=0&D2&C1S7=60	Image Communications	Image Twincom 24/96 Modem+Fax

AT&FV1E1X4S0=0&D2&C1S7=60	Incomm Data	Incomm Data MG48FX

AT&FV1E1X4S0=0&D2&C1S7=60	Incomm Data	Incomm Data VPC2400

AT&FV1E1X4S0=0&D2&C1S7=60	Infotel	Infotel 28.8

AT&FV1E1X4S0=0&D2&C1S7=60	Intel	Intel 14.4

AT&FV1E1X4S0=0&D2&C1S7=60	Intel	Intel 14.4 PCMCIA

"AT&FV1E1X4S0=0&D2&C1%C1\Q3\J0-J1""H3\N3"	Intel	Intel 14400EX Modem

"AT&FV1E1X4S0=0&D2&C1%C1\Q3\J0-J1""H3\N3"	Intel	Intel 9600 BPS Modem

AT&FV1E1Q0&D2X4&C1	Intel	Intel SatisFAXion  200

AT&F5V1E1S0=0S7=90S80=1	Intelmedia Wiseland	Intelmedia Wiseland 1414VQC PCMCIA


Initialization Strings -- L

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	LightCom	LightCom 144F

AT&FV1E1X4S0=0&D2&C1S7=60	LightCom	LightCom 9648/24

AT&FV1E1&C1&D2S0=0S7=60	Logicode	Logicode Quicktel Xeba 14.4 PCMCIA

AT&FV1E1&C1&D2S0=0S7=60	Logicode	Logicode Quicktel Xeba 28.8

AT&FV1E1X4S0=0&D2&C1S7=60	Logicode	Logicode Voice


Initialization Strings -- M

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1X4S0=0&D2&C1S7=60	Magnum	Magnum 14.4 V.32bis

AT&FV1E1\N3	Maxtech	Maxtech 28.8

AT&FV1E1\N3	Maxtech	Maxtech 28.8 Fax Modem

AT&FV1E1L1&C1&D2S0=0S7=90	Maxtech	Maxtech 288

AT&FV1E1X4S0=0&D2&C1S7=60	Megahertz	Megahertz 144PCMCIA

AT&FV1E1&C1&D2W2	Megahertz	Megahertz CC3288

AT&FV1E1Q&D2X4&C1\Q3\X1\C1S95=1	Megahertz	Megahertz MHZ

AT&FV1E1&C1&D2W2	Megahertz	Megahertz XJ2288

AT&FV1E1X4S0=0&D2&C1S7=60	MET	MET Pocket Modem

AT&FV1E1X4S0=0&D2&C1S7=60\N3\Q2%C1\J0\V1	MICC	MICC 9600 V.32/42 Intelligent Modem

AT&FV1E1X4S0=0&D2&C1S7=60&E4&K2	Micro	Kerridge Network Systems M. Quin/Quad

AT&FV1E1&C1&D2S0=0S7=90&K3\Q3	Microcom	Microcom Desk/Travel Porte 28.8 Fast

AT&FV1E1L1&C1&D2S0=0S7=90	Microcom	Microcom DeskPorte Fast 288

AT&FV1E1X4S0=0&D2&C1S7=60\N3\Q3%C1\J1	Microcom	Microcom AX Series Modems

AT&FV1E1&C1&D2S0=0S7-60	Microcom	Microcom DeskPort 288

AT&FV1E1X4S0=0&D2&C1S7=60%C3\Q3\J0-J1\N3	Microcom	Microcom QX/4232bis Modem

AT&FV1E1&C1&D2W2	Monterey	Monterey 14.4

AT&FV1E1X4S0=0&D2&C1S7=60	Motorola	Motorola CELLect 14.4

AT&FV1E1X4S0=0&D2&C1S7=60	Motorola	Motorola CELLect 14.4 PCMCIA

AT&FV1E1X4S0=0&D2&C1S7=60	Motorola	Motorola FastTalk II 14.4

AT&FV1E1X4S0=0&D2&C1S7=60	Motorola	Motorola 3014 14.4 PCMCIA

AT&FV1E1X4S0=0&D2&C1S7=60	Motorola	Motorola CELLect PCMCIA 144

AT&FV1E1X4S0=0&D2&C1S7=60	Motorola	Motorola Codex 326X Fast V.34

AT&FV1E1X4S0=0&D2&C1S7=60	Motorola	Motorola Fastalk V.24bx & II

AT&FV1E1X4S0=0&D2&C1S7=60	Motorola	Motorola Lifestyle 14.4 PCMCIA

AT&FV1E1X4S0=0&D2&C1S7=60	Motorola	Motorola Power 14.4 PCMCIA

AT&FV1E1X4S0=0&D2&C1S7=60	Motorola	Motorola UDS V.3400 288

AT&FV1E1X4S0=0&D2&C1S7=60	Motorola	Motorola v.3225L & v.3229L

AT&FV1E1L2&C1&D2S0=0S7=90	Motorola	Motorola Lifestyle Int./Ext.

AT&FV1E1L2&C1&D2S0=0S7=90	Motorola	Motorola Power Int./Ext.

AT&FV1E1X4S0=0&D2&C1S7=60	Motorola	Motorola VoiceSURFR 14.4

AT&FV1E1X4S0=0&D2&C1S7=60	Motorola	Motorola Montana 28.8

AT&FV1E1&C1&D2X4*FL3*SM3	Motorola Codex	Motorola Codex

AT&FV1E1&E11X4	MultiTech	MultiTech MT  1932

AT&FV1E1&E11X4	MultiTech	MultiTech MT 2834 Series

AT&FV1E1X4S0=0&D2&C1S7=60&E15$BA0&E1&E4	MultiTech	MultiTech Multimodem II MT1432BA

AT&FV1E1X4S0=0&D2&C1S7=60&E15$Ba0&E1&E4	MultiTech	MultiTech Multimodem II

AT&FV1E1X1	MultiTech	MultiTech Multimodem


Initialization Strings -- N

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1X4S0=0&D2&C1S7=60%C1\N3\Q3\J0\V1	NEC	NEC N9631 Mutimode V.32 Data Modem

AT&FV1E1X4S0=0&D2&C1S7=60	Netcom	Netcom Pocket Rocket Fax/Modem 2400

AT&F5V1E1S0=0S7=90S80=1	New Media	New Media 14.4 PCMCIA

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	NuvoTel	NuvoTel 14400

AT&FV1E1X4S0=0&D2&C1S7=60	NuvoTel	NuvoTel 96924


Initialization Strings -- O

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1X4S0=0&D2&C1S7=60&I1*E1&E1&K2&U3	Octocom	Octocom OSI Series Modems

AT&FV1E1X4S0=0&D2&C1S7=60*E1&E1&K2&U3&I1	Octocom	Octocom Xpresso Series Modems

AT&FV1E1X4S0=0&D2&C1S7=60	OmniTel	OmniTel 2400 Modem

AT&FV1E1X4S0=0&D2&C1S7=60	OmniTel	OmniTel 2496cPCMCIA Business Card

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	Osmos	Osmos 1414

AT&FV1E1X4S0=0&D2&C1S7=60	Osmos	Osmos 942

AT&FV1E1X4S0=0&D2&C1S7=60	Osmos	Osmos 9624/42

AT&FV1E1X4S0=0&D2&C1S7=60	Osmos	Osmos 9642bis

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	Osmos	Osmos 9696


Initialization Strings -- P

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1X4S0=0&D2&C1&K3\C5\D0\N0\P1\P2\Q0	Pace	Pace Linnet Series Modem

AT&FV1E1X4S0=0&D2&C1S7=60&K3%C3%E1*H0\N3	Pace	Pace Microline FX Modem

AT&FV1E1X4S0=0&D2&C1&K3\C5\D0\N0\P1\P2\Q0	Pace	Pace Ultralink Thirty-Two Plus

AT&FV1E1X4S0=0&D2&C1&K3\C5\D0\N0\P1\P2\Q0	Pace	Pace Ultralink Quad Modem

"AT&FV1E1X4S0=0&D2&C1\N3\Q1,1\B0\C0&Q0"	Penril	Penril Alliance 14400 V.32

AT&FV1E1X4S0=0&D2&C1S7=60	Perfect Data	Perfect Data PDC24E

AT&FV1E1&C1&D2\N3S95=1	Phoebe	Phoebe 1414 VQP

AT&FV1E1X4S0=0&D2&C1S7=60	Phoebe	Phoebe 1428 VQ(E & H)

AT&F1V1E1S95=1	Powercom	Powercom DM2814H

AT&FV1E1&C1&D2\N3	Poweruser	Poweruser Fax 14.4

AT&FV1E1X4S0=0&D2&C1S7=60	Practical Peripherals	Practical Practicard 14.4 PCMCIA

AT&FV1E1L1&C1&D2S0=0S7=90S37=15	Practical Peripherals	Practical Peripherals PC 288 SA

AT&FV1E1X4S0=0&D2&C1S7=60	Practical Peripherals	Practical Peripherals MC288(LCD & MCII)

AT&FV1E1X4S0=0&D2&C1S7=60	Practical Peripherals	"Practical Peripherals MC288(T2, T2-EZ)"

AT&FE1L1V1&C1&D2S0=0S7=90S37=15	Practical Peripherals	"Practical PC288(HC, LCD, MT, T2, T2-EZ)"

AT&FV1E1X4S0=0&D2&C1S7=60	Practical Peripherals	"Practical PM288 (MTII, HCII, PKT)"

AT&FV1E1X4S0=0&D2&C1S7=60Q0N1&K3&Q5	Practical Peripherals	Practical Peripherals 14400FXSA V.32bis

AT&FV1E1X4S0=0&D2&C1S7=60&W	Practical Peripherals	Practical Peripherals 2400FX96SA

AT&FV1E1X4S0=0&D2&C1S7=60Q0N1&K3&Q5	Practical Peripherals	Practical Peripherals 9600SA

AT&FV1E1&C1&D2\N3W2	Prometheus	Prometheus Promodem

AT&FV1E1X4S0=0&D2&C1S7=60&K3&Q5\N3%C3	Psion Dacom	Psion Dacom PDM50F Modem

AT&FV1E1X4S0=0&D2&C1S7=60&I1&J2&K2\N5%C3	Psion Dacom	Psion Dacom Quad & Quad Fax Standard

AT&FV1E1X4S0=0&D2&C1S7=60&I1&J2&K2\N5	Psion Dacom	Psion Dacom Triple Standard Modem


Initialization Strings -- Q

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1X4S0=0&D2&C1S7=60*E9	QuickComm	QuickComm Spirit

AT&FV1E1X4S0=0&D2&C1S7=60*E9	QuickComm	QuickComm Spirit II

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	QuickTel	QuickTel 1414XV

AT&FV1E1X4S0=0&D2&C1S7=60	QuickTel	QuickTel 4800

AT&FV1E1X4S0=0&D2&C1S7=60	QuickTel	QuickTel 9624H

AT&FV1E1X4S0=0&D2&C1S7=60	QuickTel	QuickTel 9624LH

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	QuickTel	QuickTel 9624XV

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	QuickTel	QuickTel 9696XV

AT&FV1E1X4S0=0&D2&C1S7=60\N3%C1&Q6	Quicktel	Quicktel XEBA 96/24 Fax/Data Modem


Initialization Strings -- R

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

"AT&FV1E1X4S0=0&D2&C1S7=60\N3\C5\Q1,1\V1"	Racal Datacom	Racal-Vadic 9632PA Modem

AT&FV1E1\Q1S95=1	Racal Datacom	Racal ALM

"AT&FV1E1X4S0=0&D2&C1\M0\N3\P2\Q1,1\V1"	Racal Datacom	Racal Datacom ALM 3223 Modem

"AT&FV1E1X4S0=0&D2&C1\M0\N3\P2\Q1,1\V1"	Racal Datacom	Racal Datacom RMD 3222 Modem

AT&FV1E1X4S0=0&D2&C1S7=60*C0*D1*F2*U1	Racal Datacom	Racal Datacom V12422PA Modem

AT&F5V1E1S0=0S7=90S80=1	RC&T	RC&T FMV14-A PCMCIA

AT&FV1E1X4S0=0&D2&C1S7=60	RC&T	RC&T FMV14-A PCMCIA

AT&FV1E1X4S0=0&D2&C1S7=60	RC&T	RC&T PCMCIA

AT&FV1E1X4S0=0&D2&C1S7=60	Reveal	Reveal 14.4

AT&FV1E1X4S0=0&D2&C1S7=60	Rockwell	Rockwell Voice Modem


Initialization Strings -- S

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1X4S0=0&D2&C1S7=60\N3\Q3%C1\J1	Sharp	Sharp 9624e Modem

AT&FV1E1X4S0=0&D2&C1S7=60	Sierra	Sierra Voice Modem

AT&FV1E1&C1&D2S0=0S7=60	SIIG	SIIG Dash 288i V.34

AT&F5V1E1S0=0S7=90S80=1	Smart Modular	Smart Modular ST 1414L PCMCIA

AT&FV1E1X4S0=0&D2&C1S7=60	Smart Modular	Smart Modular PCMCIA

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	Solectek	Solectek TFM14.4

AT&FV1E1X4S0=0&D2&C1S7=60	Solectek	Solectek TFM24

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	Solectek	Solectek TFM96

AT&FV1E1X4S0=0&D2&C1S7=60	Standard Micro	Standard Micro PCMCIA 28.8

AT&F5V1E1S0=0S7=90S80=1	SuperModem	SuperModem 1414VQC PCMCIA

AT&FV1E1&C1&D2\N3S95=1	SuperModem	SuperModem 1414

AT&FV1E1X4S0=0&D2&C1S7=60	SuperModem	SuperModem 1428 VQ(E & H)

AT&FV1E12S95=1	Supra	Supra

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	Supra	Supra +

AT&FV1E1X4S0=0&D2&C1S7=60&K3\N3%C1&Q9	Supra	Supra FaxModem V.32bis Modem

AT&FV1E12S95=1	Supra	Suprafax 288


Initialization Strings -- T

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1&C1&D2S0=0S7=90&K3\Q3	TDK	TDK DF2814

AT&FV1E1X4S0=0&D2&C1S7=60	TDK	TDK FLash DF2814 PCMCIA

AT&FV1E1&C1&D2S58=2S50=254	Telebit	Telebit

AT&FV1E1X4S0=0&D2&C1S58=2	Telebit	Telebit QBlazer Modem

AT&FV1E1X1S0=0&D2&C1S50=254S51=5S92=1S58=2	Telebit	Telebit T3000 V.32/V.32bis Modem

AT&FV1E1X1S0=0&D2&C1S50=254S51=5S92=1S58=2	Telebit	Telebit WorldBlazer Modem

AT&FV1E1&C1&D2\N3W2	Toshiba	Toshiba PCMCIA PC-T144

AT&FV1E1&C1&D2\N3W2	Toshiba	Toshiba PCMCIA  14.4


Initialization Strings -- U

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1S0=0S7=90	U.S Robotics	U.S Robotics Voice Modem

AT&FV1E1X4S0=0&D2&C1S7=60&K3&B1&H1&N0Q0B0	U.S. Robotics	U.S. Robotics Courier Dual Standard

AT&FV1E1X4S0=0&D2&C1S7=60&K3&H1&B1&N0Q0	U.S. Robotics	U.S. Robotics HST with ASL

AT&FV1E1X4S0=0&D2&C1S7=60&B1&H1	U.S. Robotics	U.S. Robotics Sportster 2400 BPS Modem

AT&FV1E1X4S0=0&D2&C1S7=60&K3&B1&H1&N0Q0B0	U.S. Robotics	U.S. Robotics Shared Access V.32bis

AT&FV1E1X4S0=0&D2&C1S7=60&K3&B1&H1&N0Q0B0	U.S. Robotics	U.S. Robotics Sportster 28.8

AT&FV1E1X4S0=0&D2&C1S7=60&K3&B1&H1&N0Q0B0	U.S. Robotics	U.S. Robotics V.32 Modem with ASL

AT&FV1E1&A3&B1&H1&R2&D2&C1X4S0=0S7=90	U.S. Robotics	U.S. Robotics 28.8

AT&FV1E1&A3&B1&H1&R2&D2&C1X4S0=0S7=90	U.S. Robotics	U.S. Robotics Sportster PCMCIA

AT&FV1E1&A3&B1&H1&R2&D2&C1X4S0=0S7=90	U.S. Robotics	U.S. Robotics Worldport 14400

AT&FV1E1&A3&B1&H1&R2&D2&C1X4S0=0S7=90	U.S. Robotics	U.S. Robotics Sporster 14.4

AT&FV1E1&A3&B1&H1&R2&D2&C1X7S0=0S7=90	U.S. Robotics	U.S. Robotics Courier v.Everything

AT&F1V1E1&C1&D2+H11S7=90S0=0W2	U.S. Robotics	U.S. Robotics Sportster SI

AT&FV1E1X4S0=0&D2&C1S7=60%C1\N7\Q3\J0	UDS	UDS V.3227 V.42bis MNP 5 Modem

AT&FV1E1X4S0=0&D2&C1S7=60	Unknown	Generic Hayes Compatible


Initialization Strings -- V

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1X4S0=0&D2&C1S7=60	Ven-Tel	Ven-Tel 9624S

AT&FV1E1X4S0=0&D2&C1S7=60	Viking	Viking 28.8 Internal

AT&FV1E1X4S0=0&D2&C1S7=60	Viking	Viking 28.8 PCMCIA


Initialization Strings -- W

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1X4S0=0&D2&C1S7=60	Wisecom	Wisecom 1428 VQ(E & H)

AT&FV1E1X4S0=0&D2&C1S7=60	Worldport	Worldport 2496 Fax/Data Modem

AT&FV1E1X4S0=0&D2&C1S7=60\N3\Q3\J1	Worldport	Worldport 9600 Data Modem

AT&FV1E1X4S0=0&D2&C1S7=60%C1\N3\Q2\J1	Worldport	Worldport 2400/MNP 5 Modem


Initialization Strings -- X

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1&D2&Q5S95=1W2	Xircom	Xircom PCMCIA


Initialization Strings -- Z

Refer to the following table, which is alphebetical order by manufacturer then product.  The first column is the initialization string.  The second is the manufacturer.  And the third is the name of the product.  Depending on whether you have re-sized the help window, this table may or may not retain its columned format.

AT&FV1E1X4S0=0&D2&C1S7=60\Q3%C1\N3\J1	Zeos	Zeos Notebook Modem with MNP

AT&FV1E1&C1&D2S0=0S7=60	Zoltrix	Zoltrix 288

AT&FV1E1X4S0=0&D2&C1S7=60	Zoltrix	Zoltrix FM1848ZOL

AT&FV1E1X4S0=0&D2&C1S7=60	Zoltrix	Zoltrix FM1896EX

AT&FV1E1X4S0=0&D2&C1S7=60	Zoltrix	Zoltrix FM1896SA

AT&FV1E1X4S0=0&D2&C1S7=60	Zoltrix	Zoltrix FM2848

AT&FV1E1X4S0=0&D2&C1S7=60	Zoltrix	Zoltrix FM2896A

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1	Zoltrix	Zoltrix FM96144

AT&FV1E1X4S0=0&D2&C1S7=60	Zoltrix	Zoltrix FM9648

AT&FV1E1&C1&D2S0=0S7=60	Zoom Telephonics	Zoom 14.4 PCMCIA

AT&FV1E1&C1&D2S0=0S7=60	Zoom Telephonics	"Zoom 28.8 (VFP, VFX, V.34X, V.34i)"

AT&FV1E1X4S0=0&D2&C1S7=60	Zoom Telephonics	Zoom FX 96/24 Fax/Modem

AT&FV1E1X4S0=0&D2&C1S7=60	Zoom Telephonics	Zoom MX 2400 Modem

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1\N3	Zoom Telephonics	Zoom V.32 Turbo pc Modem

AT&FV1E1X4S0=0&D2&C1S7=60&Q5%C1\N3S48=0	Zoom Telephonics	Zoom VFX/VFP Data/Fax Modem

AT&FX4V1E1	Zyxel	Zyxel U-1496