PC User Offline CD-ROM help
PC User Online Web site help
Consumer help
General technical help

PC User CD-ROM help

What we can help you with. We are happy to provide written technical support for the software on the CD that is created by Australian PC User, but unfortunately we cannot provide telephone support or any support for the third-party software on the disc, including Netscape Navigator and Microsoft Internet Explorer. PC User software includes the PC User Offline Web pages and the files in the PC user Interactive section.

Third-party software. If you need technical support for any of the third-party software you will need to contact the developer of that program. You will find details about the developer either in the program’s Help menu or a document file (usually named Readme) accompanying the program.

Damaged discs. We will, of course, exchange damaged discs. Just send the disc and a note with your name and postal address, to PC User Disc Exchange, GPO Box 4088, Sydney NSW 1028.

Contact information. For suggestions and technical support of PC User software, contact our Electronic Publishing Editor:

E-mail Philip Moore at pmoore@acp.com.au
Fax Philip Moore at (02) 9267 4909
Post to Philip Moore, PC User, GPO Box 4088, Sydney NSW 1028.

Please include full details about your system and any error messages you have encountered while running our disc.

PC User Web site help

We're happy to answer questions related to the PC User Online Web site, however if you need general help on using the Internet we suggest that you read our Net Guides or write to Jan Wikstr÷m's Answers column.

If you have any problems related to the PC User Online Web site please contact our Electronic Publishing Editor:

E-mail Philip Moore at pmoore@acp.com.au

Consumer help

John Hilvert offers valuable advice to buyers in his Consumer Enquirer column in PC User each month -- and he can also help consumers more directly. If you're having a problem with a supplier or retailer of computer-related products, and direct negotiations have failed, please contact our Consumer Enquirer:

E-mail John Hilvert now at hilvertj@ozemail.com.au
Fax to John Hilvert, PC User, on (02) 9267 4909
Post to John Hilvert, PC User, GPO Box 4088, Sydney NSW 1028.

Please include as much detail as possible, including any relevant documentation.

Please note that although we try our best, we may not be able to help everyone who writes to us, we can't guarantee satisfaction for those we help, and we cannot become involved in legal action. If you have a serious problem consult your solicitor or your state's Consumer Affairs Department.

General technical help

Technical Editor Jan Wikstr÷m solves readers' technical problems in his Answers column in each month's PC User. If you've got a technical problem you'd like answered, you can send details of your problem these ways:

E-mail Jan Wikstr÷m now at janw@acp.com.au
Fax to Jan Wikstr÷m, PC User, on (02) 9267 4909
Post to Jan Wikstr÷m, PC User, GPO Box 37, Sydney 2001.

Be sure to include your name and address and as much detail as possible of both your problem and your system.

Please note that although we try our best, we can't provide personal technical support, and we may not be able to answer all queries. If your problem is urgent you should contact the supplier or retailer of the offending product.