Telstra Internet Access Kit: README

Telstra Internet Access Kit
Read Me

Contents:

General Notes.
Windows 95 Notes.
Known Problems.

General Notes

Environment
This software runs on and is supported on Microsoft Windows 3.x and Microsoft Windows 95. No other environments are supported.

Turn your Modem On!
During the Account Creation process the Telstra Internet Access Kit will attempt to automatically detect and install drivers for your Modem. Please ensure that your Modem is switched on and connected to your PC.

Account Creation
At the completion of the signup process the Telstra Big Pond Home systems will be updated with your login information. This process can take up to 10 minutes. During this time you will NOT be able to login. Please be patient!
Make sure you take note of the Username and Password you select during signup, you will need these to access the service.

Customer Support
If you run into problems or have any questions, you can contact the Telstra Big Pond Customer Support Centre on 131-282 for the cost of a local call. The CSC operates between 8am ~ Midnight, Monday to Friday and 10am ~ 6:30pm on Weekends and Public Holidays. Please note that all opening times are Australian Eastern Standard or Daylight Savings Time.

Windows 95 Notes

Keep your Windows 95 CD or Disks handy!
If you have never installed Internet or TCP/IP software on your PC, you may be asked during the installation process to provide some additional files from your Windows 95 CD or Disks. Please have them handy!

Known problems

Windows 3.1x
There are 2 known issues with the Windows 3.1x installation:

Newsgroups
The Real Name (also known as Friendly Name) and Email Address are not being set for the news client. If these are not set, messages will appear to be coming from Unknown. To fix this, please follow the list of actions below:
1. Double-click on Internet Explorer in the Microsoft Internet Explorer program group.
2. From the View menu, select Options....
3. Click on the Programs tab.
4. Click on the News button.
5. In the bottom pane, enter your Name and Email address. The Name entered is how you will be identified in the newgroups. The Email address is your username followed by @bigpond.com, i.e: if your username was jsmith, then the Email address you would enter would be jsmith@bigpond.com
6. Click the OK button.
7. Click the OK button.
You are now set up for posting news articles. If you have any problems with this procedure, please contact the Telstra Big Pond Customer Support Centre on 131-282 and they will assist.
STD Dialling
If you are dialling STD to one of the Telstra Big Pond Home POPs (Points of Presence), you may encounter a bug in the dialler which results in an extra zero (0) being added to the front of the number. The way to check this is to double-click on the Telstra Big Pond Home icon (in the Microsoft Internet Explorer program group) and examine the phone number displayed. If it appears similar to 0 03 92900000 then you have this problem. To work around this, please follow the list of actions below:
1. Open the Microsoft Internet Explorer program group.
2. Double-click on the Telstra Big Pond Home icon.
3. Click on the Properties button.
4. Delete the leading zero (0) from the area code, i.e: if the area code was originally showing as 03, change it to be 3.
5. Click the OK button.
6. Check the phone number displayed, it should now look similar to 0 3 92900000 - don't worry about the space between the 0 and the 3, it won't affect the dialling of the number.
7. Click the Close button.
8. Click the Yes button in the Save Changes? dialog box that appears when you close the dialler.
That should fix the mis-dialling. If you have trouble with this procedure, please contact the Telstra Big Pond Customer Support Centre on 131-282 and they will assist.

Windows 95
There are two known problems with the Windows 95 installation:

Installation Stalling
If you have not previously installed any Internet software you will have to reboot your PC twice during this install. After the second reboot, your PC may start up and go to the standard Windows 95 desktop without continuing the installation. If this happens, double-click on the The Internet icon on the desktop to continue the installation and start the signup process.
STD Dialling
If you are dialling STD to one of the Telstra Big Pond Home POPs (Points of Presence), you may encounter a bug in the dialler which results in an extra zero (0) being added to the front of the number. The way to check this is to double-click on the The Internet icon on the desktop and examine the phone number displayed. If it appears similar to 0 03 92900000 then you have this problem. Click the Cancel button after checking, Internet Explorer will then fail to find the site its trying to open. Click OK in the dialog box and then close Internet Explorer. To work around this, please follow the list of actions below:
1. Click the Start button and select Programs, then Accessories and then Dial-Up Networking from the menus.
2. Right-click on the Telstra Big Pond Home icon and select Properties from the menu.
3. Delete the leading zero (0) from the area code, i.e: if the area code was originally showing as 03, change it to be 3
4. Click the OK button.
5. Close the Dial-Up Networking folder.
6. Double-click the The Internet icon on the desktop.
7. Check the phone number displayed, it should now look similar to 0 3 92900000 - don't worry about the space between the 0 and the 3, it won't affect the dialling of the number.
8. Click the Cancel button if you do not wish to dial in at this time.
That should fix the dialling problem. If it has not or you have trouble with this procedure, please contact the Telstra Big Pond Customer Support Centre on 131-282 and they will assist.

Back to the Setup page.