E-mail scanning or IM Security is unavailable

If you are attempting to enable the e-mail scanning option of Zone Labs antivirus software or the IM Security feature and are unable to do so, you may have a product installed that uses Layered Service Provider (LSP) technology that is incompatible with ZoneAlarm Security Suite. To remedy this situation, you will need to uninstall the conflicting product(s).

When a conflict occurs, a file called lspconflict.txt is created and placed in the C:/Windows/Internet Logs directory. This file contains the name of the product(s) that caused the conflict. You can remove the product(s) manually or send e-mail to lspsupport@zonelabs.com and attach the file. Refer to the individual vendors' documentation for instructions for uninstalling the product(s).