Unable to connect to program advice server

If you receive a Program alert with the message "Could not contact automatic program server," in the AlertAdvisor area, make sure that your Internet Connection is working properly.

Verify that your computer is connected to the network or modem properly.


If you are connected to the Internet via cable modem or DSL, you may have encountered a temporary service interruption.


Many times it is just a matter of trying again later if the user has a working configuration.


Launch your browser. If you are unable to connect to any site on the Internet, you may have Zone Labs security software configured to block Internet access. Providing the correct permission to your browser may resolve the problem.

If none of these scenarios apply, it's possible that the server is temporarily unavailable.