Using AlertAdvisor and Hacker ID

Zone Labs AlertAdvisor is a service that enables you to instantly analyze the possible causes of an alert, and helps you decide how to respond. When available, AlertAdvisor provides advice as to how to respond to Program alerts. If no advice is available, click More Info in the alert to receive more information about the alert. AlertAdvisor returns an article that explains the alert and gives you advice on what, if anything, you need to do to ensure your security.

To determine the physical location and other information about the source IP address or destination IP address in an alert, click the Hacker ID tab. This tab displays available information about the IP address that was submitted.

If you are a frequent visitor to eBay, and you have received an ID Lock alert blocking your eBay password, you can use AlertAdvisor to submit a fraud report to eBay. To learn more about how Zone Labs security software protects your eBay identity, see Creating an online fraud protection profile .

To submit an alert to AlertAdvisor:

Select Alerts & Logs|Log Viewer.


Right-click anywhere in the alert record you want to submit.


Select More Info from the shortcut menu.

One or two years of access to updates, support, and services is included with the purchase of ZoneAlarm with Antivirus, ZoneAlarm Pro, or ZoneAlarm Security Suite; annual maintenance contract required for subsequent access. Zone Labs reserves the right to remove the features and services available through ZoneAlarm at any time.