Copyright: Copyright (c) Symantec Corporation 2002
Citation: Copyright (c) Symantec Corporation 2002


 Entering HTTP proxy settings

HTTP proxy settings provide LiveUpdate with the settings required to connect to the Internet through your network.

To enter HTTP proxy server settings:

 On the LiveUpdate Configuration HTTP tab, click one of the following:

I want to use my Internet Options HTTP Settings: LiveUpdate uses your current Internet settings (stored in the Internet Control Panel). Click Configure to view or change the Internet setting.

I want to customize my HTTP Settings for LiveUpdate: Lets you enter HTTP proxy settings for LiveUpdate. Continue to the next procedure.

To customize HTTP proxy server settings:

1	Click Use proxy server for HTTP Connections.

2	Type the HTTP address or the path of the proxy server.

3	Type the port number, often 80.

4	If your proxy server requires a logon user name and password, click I need authorization to connection through my firewall or proxy server, then type the Username and Password.

5	Click OK.

If your network uses different proxy servers for HTTP and FTP connections, enter the proxy server information on the FTP tab as well.

Click here [image] for more information.


 Entering FTP proxy settings

FTP proxy settings provide LiveUpdate with the settings required to connect to the Internet through your network.

To enter FTP proxy server settings:

 On the LiveUpdate Configuration FTP tab, click one of the following:

I want to use my Internet Options FTP Settings: LiveUpdate uses your current Internet settings (stored in the Internet Control Panel). Click Configure to view or change the Internet setting.

I want to customize my FTP Settings for LiveUpdate: Lets you enter FTP proxy settings for LiveUpdate. Continue to the next procedure.

To customize FTP proxy server settings:

1	Click Use proxy server for FTP Connections.

2	Type the FTP address or the path of the proxy server.

3	Type the port number, often 21.

4	Click OK.

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To set Internet Options
 To set Internet Options:

1	Click Configure.

2	On the Internet Control Panel Connections tab, select the settings you want.

3	Click OK.

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To view Internet Control Panel settings
 To view Internet Control Panel settings:

1	On the Windows taskbar, click Start, Settings > Control Panel.

2	In the Control Panel window, double-click Internet Options.

3	Click the Connection tab.

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To customize ISP settings
 To customize ISP settings:

 Click Customized Settings for LiveUpdate.

If you do not have Dial-Up Networking installed, you must install this Windows feature before you can configure Dial-Up Networking. See your Windows reference documentation for more information.

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 Choosing an Internet connection

LiveUpdate requires an Internet connection to access the Symantec server for updates. If you have an existing Internet connection, you don’t need to change any other LiveUpdate settings.

You might see the following Dial-Up networking, RAS, and proxy server options during installation:

 My current Internet connection method

This recommended option lets LiveUpdate connect to the Internet via any default dial-up setting that exists for Internet Explorer. This is also the recommended option if you use a cable modem or other persistent Internet connection method.

If you do not have Internet Explorer installed, or if you have multiple Dial-Up Networking entries, then it may be best to select an Internet connection method by clicking "The following Internet connection method."

  The following Internet connection method

For Dial-Up Networking or RAS connections, select this option if you want LiveUpdate to use a different Internet connection than your computer’s current default connection method. It selects the last dial-up connection method used by a previous installation of LiveUpdate. To change this entry, go to the next panel and click Configure, then select a different Dial-Up Networking connection or create a new connection.

  Don’t use a proxy server

If you are on a network that uses proxy server settings, you can tell LiveUpdate not to use those proxy settings to retrieve updates. If you select this option, you can configure a different connection by clicking Configure on the next page.

  Use my existing custom LiveUpdate proxy settings

If you are on a network that uses proxy server settings, select this option to have LiveUpdate use a specific proxy server setting to retrieve updates.

  Use my Internet Explorer settings

If you are on a network that uses proxy server settings, select this option to have LiveUpdate use your existing Internet Explorer settings.

 America Online (AOL) customers should not select a custom LiveUpdate ISP connection. America Online does not currently use the Windows default Dial-Up Networking connection method. America Online customers should connect to AOL before running LiveUpdate.

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 About updates

Your programs provide better protection for your computer if you keep them up-to-date. LiveUpdate provides an easy way to keep all your Symantec programs current. Using your existing Internet connection, LiveUpdate can automatically connect to and disconnect from the Symantec LiveUpdate server. If you are connected to a network that uses proxy servers, LiveUpdate can use those settings.

LiveUpdate operates in either Interactive or Express mode. Interactive mode is the default. In Interactive mode, LiveUpdate downloads a list of updates available for your Symantec products that are supported by LiveUpdate technology. You can then choose which product updates you want to install on your computer. If you change the settings to run LiveUpdate in Express mode, all the updates for your Symantec products are automatically downloaded and installed.

Click here [image] for more information.


About box

The About box lets you view the version number and other developer information about LiveUpdate.


 Using LiveUpdate with a mainframe server

For LiveUpdate to download its updates, you may need to configure its proxy server settings.

Click here [image] for more information.


 About proxy servers

Some organizations use a proxy server to regulate access to the Internet, and prevent external computers from accessing company networks. If your organization uses a proxy server, you may need to configure LiveUpdate to use that server.

  Network administrators can use the Symantec LiveUpdate Administrator utility to set up an internal LiveUpdate FTP server location, where LiveUpdate clients can download program updates and virus definitions.

You may need to obtain a username and password and other server information from your network administrator for the proxy server. There may be different proxy servers for HTTP and FTP.

If there is no proxy configuration file, obtain the names and port numbers of the servers running proxy software for each network service.

Click here [image] for more information.


 LiveUpdate has encountered an error

If LiveUpdate has trouble connecting, it displays an error message.

Before you retry, make sure other Internet applications and network connections are working because the problem could be with your network. Check your LiveUpdate configuration settings before trying again.

If you use America Online, CompuServe, or Prodigy to connect to the Internet, you may need to specify that connection in your computer’s Control Panel Internet Connection settings.

Click here [image] for more information.


 Viewing download progress

The progress bar indicates that LiveUpdate is downloading the available updates for your installed software.

Once the download is complete, LiveUpdate installs the updates you have selected.

Click here [image] for more information.


 Getting a list of updates

When you start LiveUpdate, it displays a list of the Symantec programs installed on your computer. When you click Next in Interactive mode, it checks to see which installed programs have updates available on the LiveUpdate server.

 If you have waited several minutes and the progress bar does not move, you may need to click Cancel. Otherwise, wait for LiveUpdate to finish retrieving a list of updates.

From the list of available updates, you can select which updates LiveUpdate should download and install.

In Express mode, all the available updates are downloaded and installed.

Click here [image] for more information.


What to do when all products are up to date
 What to do when all products are up-to-date

LiveUpdate has checked for updates for all your installed Symantec software and determined that there are no updates. Use LiveUpdate frequently to check for new updates.

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 Restarting your computer

Some updates may require that you restart your computer before the updates take effect. A restart is required when the update requires a change to the Registry or other essential system function.

It is recommended that you restart as soon as possible. Save any unsaved work and then restart.


Selecting products to install
 Selecting updates to install

In Interactive mode, LiveUpdate displays a list of available updates you can select to install. For example, you may not want to install a Norton Utilities update, but you do want to install the latest virus definitions.

To install selected updates:

1	Specify the updates to install.

2	Click Next.

LiveUpdate installs the updates and displays a message when the installations are complete.

Some updates require that you restart your computer. LiveUpdate displays a message if it is necessary to restart.

Click here [image] for more information.


 What to do when the update process is complete

When LiveUpdate has finished updating, you can click an update to see a description of what LiveUpdate has done. LiveUpdate usually installs the updates automatically.

To complete LiveUpdate:

 Click Finish. LiveUpdate completes the update process for your installed programs.

You may need to restart your computer before all changes take effect. LiveUpdate displays a message if it is necessary to restart.

Click here [image] for more information.


 How LiveUpdate works

Using existing Internet connections, LiveUpdate connects to the Symantec server, checks for available updates, then downloads and installs them automatically. This is the most efficient method to update protection and program files.


 How often should I update?

You should check for updates as soon as you install a product. After that, you should check for protection updates frequently, and program updates occasionally.

About protection updates

Protection updates are files available from Symantec that keep your Symantec products up-to-date with the latest anti-threat technology. You should check for new protection updates frequently. For example, new virus protection updates are posted to the Symantec Web site every month, and often more frequently. All protection updates are available with your paid subscription. You can run LiveUpdate as a scheduled task with your Windows system scheduling utility.

About program updates

You should check for program updates as soon as you install a new Symantec program. Program updates are made available as needed, so it is a good idea to check for program patches and updates occasionally.

Check the Symantec Web site for the latest news on your installed products:

http://www.symantec.com

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Adding a Dial-Up Networking connection or RAS connection
 Adding a Dial-Up Networking or RAS connection

You can add a Dial-Up Networking or RAS (Remote Access Server) connection using your Windows connections. LiveUpdate lets you access your Windows connections directly.

To add a Dial-Up Networking or RAS connection:

1	On the LiveUpdate Welcome panel, click Configure.

2	On the ISP tab, click Customized Settings for LiveUpdate to enable the Dial-Up Networking connection options.

3	Click Add.

This launches the Add Connection wizard from the Windows operating system.

4	Type a name for the new connection and select the device.

5	Follow the prompts to finish configuring the new connection.

For more information, see your Windows system help.

Click here [image] for more information.


 Editing Dial-Up Networking properties

To view or change a Dial-Up Networking or RAS connection:

1	On the LiveUpdate Welcome panel, click Configure.

2	On LiveUpdate Configuration ISP, click Customized Settings for LiveUpdate to enable the Dial-Up Networking connection options.

3	Under Use This Dial-Up Networking Connection, click the connection you want to edit.

4	If you want to let LiveUpdate log in to the connection automatically, type the User name and Password.

5	To make any other changes to this connection, click Properties to display the connection properties from the Windows Control Panel.

6	Click OK.

Click here [image] for more information.


 Viewing LiveUpdate installations

LiveUpdate automatically installs the updates it downloads. You can see the list of updates LiveUpdate installs. Sometimes updates can’t be installed if another application is open. Check the LiveUpdate message for more information.


 Selecting an Internet access method

If you use an Internet Service Provider, LiveUpdate can use your existing settings. You can also specify or create a different connection.

To change the Internet access method:

 On the LiveUpdate Configuration ISP tab, click one of the following:

The Internet Options in the Control Panel: LiveUpdate uses your current Internet settings (stored in the Internet Control Panel). Click Configure to view or change the Internet setting. Otherwise, click OK to continue with the LiveUpdate session.

Customized settings for LiveUpdate: Lets you add or update a customized connection for LiveUpdate. Continue to the next procedure.

Do not manage my Dial-up Networking connections: Select this option if you do not want LiveUpdate to manage your Dial-up Networking connection to the Internet. When you select this option, LiveUpdate will not automatically close any Dial-up Networking connections that it may have created to connect to the Internet. This may result in unexpected phone charges.

To customize settings for LiveUpdate:

Select a Dial-Up Networking connection, or do one of the following:

Click Add to add a new connection.

Click Properties to view and change the selected connection.

If you want LiveUpdate to log on and off automatically, type your User name and Password.

Click Apply to apply settings and move to another tab, or click OK if you are done.

Click here [image] for more information.


 Select this option if you do not want LiveUpdate to manage your Dial-up Networking connection to the Internet. When you select this option, LiveUpdate will not automatically close any Dial-up Networking connections that it may have created to connect to the Internet. This may result in unexpected phone charges.


 Connecting via America Online (AOL)

If you are an America Online subscriber, you should connect to AOL before running LiveUpdate, and make sure LiveUpdate uses that existing connection.

Click here [image] for more information.


 Connecting via CompuServe

If you are a CompuServe subscriber, you may need to configure your Internet connection to ensure that LiveUpdate uses CompuServe to connect.

Click here [image] for more information.


 Connecting via Prodigy

If you are a Prodigy subscriber, you may need to configure your Internet connection to ensure that LiveUpdate uses Prodigy to connect.

Click here [image] for more information.


If your computer is connected to the Internet with a proxy server, you can customize the HTTP Proxy or FTP Proxy settings. LiveUpdate normally uses HTTP communications to download updates to your installed software.


If you have already configured Internet Explorer to use proxy settings, LiveUpdate can use these settings with no further action. To view or change your existing Internet Explorer settings, click Configure.


Select this option if you do not want LiveUpdate to use a proxy server when connecting to the Internet.


LiveUpdate uses the Internet Options settings from your computer’s Control Panel. To view or change those settings, click Configure.


Open the Internet Settings on your computer’s Control Panel. You can add, remove, enable, or disable settings.


Make changes to Internet Service Provider settings on your computer’s Control Panel.


Activate HTTP proxy settings.


Indicates if authorization is required for LiveUpdate to log on to the HTTP proxy server. If authorization is required, type the proxy server address, port number, user name and password.


Connect to the Internet with your modem.


Activate FTP proxy server settings.


Type an FTP address for the LiveUpdate server.


Type a password for the LiveUpdate FTP server.


Type a port number for the FTP port, if your network uses this protocol.


Type the network user ID that lets LiveUpdate access files on your network’s FTP server.


Type an HTTP address for the LiveUpdate proxy server.


Type a password for the LiveUpdate HTTP server.


Type a port number for the HTTP proxy server, if your network uses this protocol.


Type the network user ID that lets LiveUpdate access files on your intranet through HTTP.


Type the user ID that lets LiveUpdate access files on the network server.


Type a password that lets LiveUpdate access files on the network server.


Add a dial-up connection to let LiveUpdate access the Internet. LiveUpdate uses this connection to access the Symantec server.


View the selected dial-up connection’s properties.


To customize your ISP settings for LiveUpdate, select an existing Dial-Up Networking connection, edit it, or add a new one. Type the user name and password for the Dial-Up Networking connection. If you see a message that indicates no connection is available, you may need to add a new Remote Access or Dial-Up Networking client. When you click Add, LiveUpdate launches the Windows Make New Connection wizard.


 Setting LiveUpdate to run in Interactive or Express mode

Configure LiveUpdate to run in either Interactive mode or Express mode. Interactive mode gives you the flexibility to choose which Symantec product updates you want to install. Express mode automatically installs all the updates for your Symantec products.

To run in Interactive Mode:

1	Select Interactive Mode.

2	Click OK.

The next time LiveUpdate retrieves the list of updates for your Symantec products, you’ll have a chance to choose which ones you want to install.

To run in Express Mode:

1	Select Express Mode.

2	Select how you want to start checking for updates.

To have the option of cancelling the update, select I want to press the start button to run LiveUpdate.

To have any updates installed automatically whenever you start LiveUpdate, select I want LiveUpdate to start automatically.

3	If you want to be able to access a Symantec self-help Web site in the event that an error occurs while using LiveUpdate, check Enable Enhanced Error Support.

4	Click OK.


Runs LiveUpdate in Interactive mode. You’ll be able to choose which updates you want to install.


Runs LiveUpdate in Express mode. All updates are automatically installed.


Sets Express mode to run when you click the Start button in LiveUpdate Express.


Sets Express mode to run automatically when you start LiveUpdate.


Enables you to access a Symantec self-help Web site in the event that an error occurs while using LiveUpdate.


 Setting Interactive or Express mode

LiveUpdate operates in either Interactive or Express mode. By default, LiveUpdate runs in Interactive mode. In Interactive mode, LiveUpdate downloads a list of updates available for your Symantec products that are supported by LiveUpdate technology. You can then choose which product updates you want to install. If you change the settings to run in Express mode, LiveUpdate automatically installs all the updates for your Symantec products.

To configure LiveUpdate to use Interactive or Express mode:

1	On the LiveUpdate welcome screen, click Configure.

2	On the General tab, select Interactive Mode or Express Mode.

3	If you selected Express Mode, select how you want to start checking for updates.

To have the option of cancelling the update, select I want to press the start button to run LiveUpdate.

To have any updates installed automatically whenever you start LiveUpdate, select I want LiveUpdate to start automatically.

4	If you want to be able to access a Symantec self-help Web site in the event that an error occurs while using LiveUpdate, check Enable Enhanced Error Support.

5	Click OK.

To turn off Express mode:

1	On the Windows taskbar, click Start > Settings > Control Panel.

2	In the Control Panel window, double-click Symantec LiveUpdate.

3	On the General tab of the LiveUpdate Configuration dialog box, select Interactive Mode.

4	Click OK.

Click here [image] for more information.


 Getting updates

You start the update process in slightly different ways, depending on whether LiveUpdate is set in Interactive mode or Express mode. Interactive mode is the default for LiveUpdate. Unless you have changed your LiveUpdate configuration settings to run in Express mode, it is running in Interactive mode.

To get updates in Interactive mode:

1	On the LiveUpdate welcome screen, click Next.

LiveUpdate checks for updates to your Symantec products and lists the available updates.

2	Select the updates you want to install from the list.

3	Click Finish.

LiveUpdate downloads and installs the updates you selected.

To get updates in Express mode:

 On the LiveUpdate Express welcome screen, click Start.

LiveUpdate automatically downloads and installs all the updates available for your Symantec products.

If you have Express mode set to start automatically, LiveUpdate automatically downloads and installs all updates to your Symantec products as soon as you start LiveUpdate. There is no need to click Start.

Click here [image] for more information.