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Zone Labs Privacy Policy
This document was last updated July 1, 2004. It was current at the time that the software installer was created. For the most current Zone Labs Privacy Policy, please see http://www.zonelabs.com/privacy.
Zone Labs Inc. ("Zone Labs") is committed to protecting your privacy.
This Privacy Policy explains our privacy practices for our website, www.ZoneLabs.com,
on the World Wide Web (the "Site"), as well as for Zone Labs Internet-delivered
services that may be accessed through the normal use of our products
(the "Services"). You can travel through most of our
Site without giving us any information about yourself. But sometimes
we do need information to provide services that you request. The following
statement explains our information-gathering and dissemination practices.
Please read the complete Zone Labs Privacy Policy.
General Information | What
Information We Gather/Track | If You Opt to
Receive Communications, How We Will Contact You | Site
Functionality | Security
of Your Information
| Zone Labs Services | Correcting/Updating
Personal Information | Updating/Unsubscribing
Your Email Address
General Information
Zone Labs may periodically update this Privacy Policy. If so, Zone Labs
will post the updated Privacy Policy on this Site. Zone Labs encourages
you to review this Privacy Policy from time to time for any changes.
By using this Site or any products or services provided through the Site,
you expressly consent to the use and disclosure of information as described
in this Privacy Policy. IF YOU DO NOT AGREE WITH ANY OF THE TERMS BELOW,
YOU SHOULD NOT USE THIS SITE OR THE PRODUCTS OR SERVICES OFFERED BY ZONE
LABS AT THIS SITE.
Please note that the Zone Labs User Forum is covered by its own privacy policy, which is available for review at any time.
What Information We Gather/Track
You may decide whether to proceed with any activity that requests personally
identifiable information. If you do not wish to provide the requested
information, however, you may not be able to complete the transaction.
We do not collect information from individuals under the age of 13. If
you are under the age of 13, we ask that you do not submit any personal
information through the Site. If we have specific knowledge that an individual
under the age of 13 has submitted personally identifiable information
to the Site, we will delete such information permanently and without notice.
Except as described below, Zone Labs will only disclose your personally
identifiable information to third parties if acting under a good faith
belief that such action is necessary (1) to conform to legal requirements;
(2) to protect and defend the rights or property of Zone Labs; (3) to
enforce the Zone Labs Terms of Service; or (4) in the event of a merger,
acquisition or sale of all or substantially all Zone Labs' assets relating
to the business in connection with which the information was collected.
Zone Labs collects personally identifiable information that can be divided
into the following categories:
Zone Labs Product Registration Information:
Some Zone Labs products ask you for certain personally identifiable
information as part of the installation/registration process (including
but not limited to your name, email address, credit card information
and connection type and number of computers). Certain of this information
is necessary in order to conclude the transaction, and for applicable
products, to be eligible to receive technical support. If you provide
us with personally identifiable information, and select the "Inform
me about important updates and news" option on the purchase confirmation
page or in the in the "Registration Information" section
located in the "Configuration
Panel" of the "Control Panel" in the Zone Labs product,
we use this information to send you communications, including informative
emails/newsletters about Zone Labs product upgrades, product updates,
new products, and services, and to provide you with special offers
that may be of interest to you, including paid advertisements from
third parties.
In the event you no longer wish to receive such information, you may
choose to opt out of receiving further communications by complying
with the procedures listed in the
"Updating/Unsubscribing Your Email Address" section
of this Privacy Policy. Except in the case of Partner Products (see
below), Zone Labs keeps personally identifiable information collected
in the course of installation/registration of Zone Labs' products confidential
and does not sell, trade, or exchange mailing lists with any organization.
Partner Product Purchases: Some products
offered via the Site are third-party products ("Partner Products")
offered by Zone Labs' partners ("Zone Labs Partners").
If you purchase Partner Products from this Site, Zone Labs will
ask you to provide personally identifiable information as part of
the installation/registration process (including but not limited
to your name, email address and credit card information). You are
required to provide this information in order to conclude the transaction.
Zone Labs provides this information, except credit card information,
to the applicable Zone Labs Partner to enable the applicable Partner
to register your purchase and verify support eligibility. Zone Labs
will require the applicable Zone Labs Partner to use your information
only to verify support eligibility and, in the case of certain Partner
Products, to provide you required
updates. Zone Labs will not share this information with any other
third party.
Co-branded Pages: Zone Labs provides commerce functionality
for selected partner companies who wish to offer Zone Labs products
to their customers and/or users. If you come to the Site by accessing
a link provided by a partner company, you will be informed that your
information (not including credit card) will be shared with the partner
company. You will have the option to “opt-out” of promotional
communications from both Zone Labs and the partner company; to do so
you must clear the “We’d like to keep you informed…”
checkbox on the billing page before completing the transaction.
Credit Card Information: If you use a credit
card to purchase products via this Site, your name as it appears on
the credit card, the credit card number, expiration date and billing
address will be encrypted as it passes over the Internet. Zone Labs
does not record or keep your credit card information for online credit-card
transactions; rather such information is simply passed through to
our contracted payment processing vendor. Zone Labs may access such
information through the payment processing company, but does not do
so except to process refunds or adjustments and to the extent necessary
in the event of nonpayment or disputed payments, or as may be necessary
for Zone Labs' compliance, in Zone Labs' discretion, with applicable
law.
Technical Support: If you request technical
support online, we will ask you for information necessary to complete
the transaction such as your name, email address and information about
your computer hardware, software, and the nature of the problem you
are experiencing. In the course of providing support, your data may
be transmitted to service providers that are under contract to Zone
Labs and have agreed to abide by the provisions of this privacy policy.
Such transmissions of your data are encrypted and secure.
Volume Sales Form: If you request volume licensing information
online, we will ask you for information necessary to complete the transaction
such as company name, email address, needs assessment and your organization's
primary business activity.
Partner Application: If you request participation in the partner
program online, we will ask you for information necessary to complete
the transaction such as company name, email address, and company profile.
Analyzing Security Alerts, "AlertAdvisor": When the Zone Labs product detects
a security threat to your computer, you can click on the "More Information" button
from the product dialog box. At that point, the product sends the information about the event
and your computer to Zone Labs to be analyzed. Zone Labs will display in your browser more specific
guidance about the security information.*
* - One year of updates and service access included with
purchase of a Zone Labs product; annual subscriptions available for
subsequent updates and service access.
Loss of Internet Connectivity During Use of
Zone Labs Products:
If you have installed certain Zone Labs products, in very rare instances
you may lose connectivity to the Internet due to an error on your
computer or a hacker threat. In this rare event, you will receive
instructions from Zone Labs on how to regain connectivity to the
Internet. You will be given the opportunity to submit an error report
to Zone Labs for diagnostic purposes only. Your decision to submit
an error report to Zone Labs is purely voluntary. If you do submit
such an error report, Zone Labs will copy error logs from your computer
for error diagnosis. Any personally identifiable information contained
in such error logs is purely incidental, will not be otherwise
used by Zone Labs or shared with any third parties, and will
be permanently deleted from our systems upon completion of our analysis.
Surveys: Zone Labs periodically requests
information from users via surveys. Participation in these surveys
is completely voluntary and you have a choice whether or not to disclose
this information. Zone Labs uses both in-house and third-party Web-Based
Interviewing Systems to compile the surveys. Information requested
in the surveys may include broad demographic information (such as zip
code, age level) for aggregate use and does not identify the user.
No cookies are used. Survey information is not sold, shared, or rented
to any third party, and is used internally solely by Zone Labs for
purposes of improving the use and satisfaction of this Site, Services,
and our products.
Affiliates
When a user or a company signs up to be a marketing program affiliate,
they do so through a third-party provider of affiliate marketing programs.
Such third-party provider does share personally identifiable information
about affiliates with Zone Labs. This information is not sold, shared,
or rented to any third party, and is used internally only to manage and
maintain relationships with affiliates.
If You Opt to Receive Communications,
How We Will Contact You
Email
With your permission, Zone Labs will send you communications, including
informative emails/newsletters about product upgrades, product updates,
new products, and services. These communications provide you with special
offers that may be of interest to you, and may include paid advertisements
from third parties. Zone Labs uses a third-party provider of outbound
email technology to send email from their servers on our behalf. The
provider does not collect information about you but does collect requests
to unsubscribe.
Special Offers
Zone Labs has relationships with business partners that provide a number
of third-party products and services. With your permission, Zone Labs
will notify you about special offers that may include links to third-party
products and services.
Site Functionality
Cookies
Persistent "cookies" are small pieces of information that your
browser stores on your computer on behalf of a Web site that you have
visited. The Site does not use persistent cookies. In order to complete
transactions on our site, we do use session cookies. These session cookies
do not collect information about you, only about your browser session,
and they are destroyed when you close your browser. No data is stored
on your computer.
Log Files
We (Zone Labs and/or our contracted web analytics provider(s)) do keep
track of the domains from which you access our Site and Services on
the World Wide Web, and may log IP addresses or other identifiers for
statistical purposes. We do this to gather broad demographic information
for aggregate use to identify and analyze trends and the results of
our marketing efforts, to help diagnose problems with our servers and
to administer the Site and Services, and analyze users' movements.
We may periodically share aggregate demographic information with our
business partners. IP addresses and other identifiers are not linked
to personally identifiable information.
Links
The Site contains links to other Web sites. Please note that when you
click on one of these links, you are "clicking" to another Web
site. We encourage you to read the privacy policies of these linked sites,
as their privacy policies may differ from ours. This Privacy Policy applies
solely to information collected by Zone Labs on this Site.
Security of Your Information
All information gathered on the Site is stored and maintained in secure
facilities. In addition, internal security provides that this information
is coded with restricted access, and our servers are kept in a secure,
locked environment that limits access to authorized personnel only.
All Zone Labs employees, and all external service providers who may
process and/or store customer data, are briefed about the company's
privacy and security policies on a regular basis. The Site is regularly
tested for security breaches to ensure that all information collected
is secure from unauthorized viewing. Any service providers with whom
Zone Labs contracts, and who receive, store, or process personally
identifiable customer data, have committed to abide by the provisions
of this privacy policy. All transmissions of personally identifiable
customer data are encrypted and secure.
If you have any questions about the security at our Site, you can send an email to
.
Zone Labs Services
In the course of normal operation, Zone Labs security products may contact
servers operated by, or under contract to, Zone Labs. These communications
are for the purpose of providing more specific information about security
threats, system configuration, and the presence or properties of software,
as well as to allow Zone Labs to aggregate data in the interest of
improving our Services and products.
No personally identifiable information is gathered during interactions
with Zone Labs Services. We may aggregate data in order to analyze
geographic or other demographic patterns, and may make such aggregated
data available to Partners. Such aggregations will not reveal personally
identifiable information about particular users.
You may opt out of these communications with Zone Labs during the installation
and registration process. If you opt out, no information will be sent
to Zone Labs; however, this may diminish the advisory, diagnostic,
or other content being served to you.
Correcting/Updating Personal
Information
You are free to update your information at any time directly through
our Site. At your request, Zone Labs will change your information; we
may request evidence of your identity before doing so. Inasmuch as your
information will never be used without your explicit consent, we are
not able to update the email address to which you subscribe to Zone Labs
communications on your behalf. Should you wish to update the email address
at which you receive communications from us, please see the next section
("Updating/Unsubscribing Your
Email Address") below.
To change your information, or request that your information be changed,
please use one of the following options:
- Log in at http://www.zonelabs.com/myaccount
- Send email to us at
- By Postal Mail:
Attn: Privacy Contact
Zone Labs
475 Brannan Street, Suite 300
San Francisco, CA 94107
Updating/Unsubscribing Your Email Address
Our users are given the opportunity to "opt-out" of having their information used for purposes not directly related to our Site at the point where we ask for the information.
If you wish to update your email address in order to receive Zone Labs
communications at a new address, we ask that you unsubscribe your old
email address first, and then provide your new email address by typing
it into the "Change Registration" section of the "Registration
Info" area of the "Product Info" tab in the "Overview" pane
of your Zone Labs product. This will update the email address in our
user communications system.
Users who no longer wish to continue receiving our communications may
opt-out of receiving these communications in the following ways:
- By replying with Unsubscribe in the subject line in the email,
- By de-selecting the "Inform me about important updates
and news" option in the "Change Registration" section
located in the "Product Information" tab of the "Overview"
pane in the Zone Labs product,
- By sending email to us at input@zonelabs.com,
- By Postal Mail:
Attn: Unsubscribe
Zone Labs
475 Brannan Street, Suite 300
San Francisco, CA 94107
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