Welcome to Vampire: The Masquerade 1.0 README	
Created: May 20th, 2000

This document contains the latest information regarding "V:TM Redemption."

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Table of Contents:

I. Minimum System Requirements

II. Known Video & Sound Card Issues
III. General Troubleshooting
IV. General FAQ

V. Last Minute Changes to the Manual
VI. The Adaptation of the Pen & Paper Game

VII. Tips for the Storyteller (ST)
VIII. Customer Support

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I. Minimum System Requirements

-3D Graphics Accelerator*

-A 100% Windows 95/98 compatible computer system (Including compatible 32-bit drivers for CD-ROM, video card, sound card and input devices)

-233 MHz Pentium II (r) Processor

-64 MB of RAM

-US Version of Windows 95/98  Operating System

-Requires DirectX 7.0 (included) or higher

-Requires 720 MB of uncompressed disk space  plus an additional 80 MB for the Windows Swap File for the Minimum Install. A Medium Install will require 945 MB of uncompressed disk space plus an additional 80 MB for the Windows Swap File.  A Full Installation will require 1.25 GB of uncompressed disk space for game files, plus an additional 80 MB for the Windows Swap File.

-Quad Speed CD-ROM drive (600 K/second sustained transfer rate)

-100% DirectX 7.0 or higher compatible sound card

-100% Microsoft compatible mouse and driver

-CD Audio (Redbook) support

-Multiplayer Requirements:
•	Internet (TCP/IP) and LAN (TCP/IP) play supported 
•	Internet play requires a 100% Windows (r) 95/98 compatible 28.8 Kbps (or faster) modem 
•	A Play CD (CD #2) will be needed in every machine in order to play Multiplayer. 
IMPORTANT:  Users of the Windows 95 operating system who intend on playing Multiplayer games of Vampire: The Masquerade - Redemption should click the "Install WinSock 2" button to install necessary networking files. Users of Windows 98 do not need to do this, as the proper version of Winsock is already incorporated into their operating system. To install Winsock 2, simply go to MORE on the splash screen on the Install CD.

*3D-Graphics Accelerator Required

A 100% DirectX 7.0 or higher compliant 3-D video card driver is required

V:TM Redemption has been tested on many but not all of the major video cards. Some 3-D accelerator card brands utilizing the chipsets whose logos appear on the box may not be fully compatible with the 3D acceleration features of V:TM Redemption. If your 3D card is not the list, please visit http://www.activision.com for the latest information.

V:TM Redemption supports the following:
3DFX Voodoo 2	nVidia Riva TNT2	Matrox G400	
3DFX Voodoo 3	nVidia GeForce 256	ATI Rage 128	
3DFX Voodoo Banshee	nVidia Riva TNT	 	
Please Note:  V:TM Redemption does not support "beta," "special purpose," "reference," or "release candidate" drivers.  These drivers are to be used at the discretion and risk of the end user.  Activision Customer Support does not support any of these types of drivers.

V:TM Redemption uses Microsoft DirectX 7 technology, and requires that your system have the most updated Windows 95/98 DirectX 7 compatible drivers for CD-ROM, video card, sound card, and input devices.  

V:TM Redemption may have trouble working with some 1993 or earlier Matsushita CD-ROM drives.

These CD-ROM drives have trouble reading beyond 63 minutes on CDs, and V:TM Redemption uses the Full CD. These drives were sold under the names of Panasonic, JVC, Reveal, Creative Labs, and Plextor.

If you have one of these drives, gameplay may occasionally slow down and the CD-ROM drive will be accessed constantly. We highly recommend that you upgrade to a newer CD-ROM drive to avoid problems with other programs in the future.
 
II.  Known Video & Sound Card Issues
Video:
3DFX Voodoo 2 (SLI Mode): In 1024X768, you may experience adverse lighting effects.  If so, you should play the game in either 640X480 or 800X600 resolution.
Matrox G200: This card will work with the older released drivers (4.11.01.2410), but will not work with the current* released drivers (4.11.01.2520).
*4.11.01.2520 are the most current drivers available for this card at the time of Vampire’s initial release.
Sound:
MX400:  If you experience static noise, follow the instructions to correct this:
1.	Open the Windows Control Panel. 
2.	Double click on the Multimedia icon. 
3.	Select 'Advanced Properties' in the Playback section on the Audio tab. 
4.	Select the Performance tab. 
5.	Move the 'Hardware acceleration' slider to the 2nd notch from the left (Basic Acceleration). 
6.	Move the 'Sample rate conversion quality' slider to the middle notch (Improved sample rate converter). 
7.	Click OK. 

III. General Troubleshooting

*** Where and what is the CD Key that the game is asking for? ***

The WON Authentication CD key is located on the back of the jewel case and is required in order to play the game. Please do not lose this key, since it is the only key that you will receive. Treat this as if you would treat an ATM PIN number or your email password, so please do not give this key to anyone!
*** How do I install the game? ***

If the Windows Autoplay feature is enabled on your computer, the V:TM Redemption Splash screen will automatically appear when you insert the V:TM Redemption Install CD (CD #1) into your CD-ROM Drive. Simply click on Install and follow the on-screen instructions to continue the installation. 

If the Autoplay is disabled, you can begin the installation by doing the following:
1. Go to the Start Menu and select Run.
2. type "D:\Setup.exe (assuming D is your CD-ROM drive letter) and press Enter.

-or-

1. Double click on the My Computer icon.
2. Double click on your CD-ROM drive icon.
3. Double click on Setup.exe
***I installed the game with my CD-ROM, which is on the D: Drive.  Can I now play the game with any other CD-ROM drive on my system?***
No.  Please insert the Play CD in the CD-ROM drive that you installed the game on.  If you place the CD-ROM in another drive, then the game will not launch properly.

*** How can I improve performance in the game? ***

There are several things that you can try to improve in-game performance:
1.	Turn off all unnecessary programs which may be running in the background.  Prior to launching the game, press CTRL+ALT+DEL to bring up a window, which lists all the programs that are running at this time.  Select all unnecessary programs by clicking on them and then using the "End Task" button on each.  In our experience, the only programs that you will need are "Explorer" and "Systray."  PLEASE NOTE: If you are a novice user, please contact Activision Customer Support in this procedure. 
2.	Perform a Maximum install. 
3.	Have the most up-to-date DirectX 7 compatible drivers for your CD-ROM, video card, sound card, and input devices installed on your system. 
4.	Change the Display options in the game which is accessible from the Main Menu.  Try using a lower resolution and color depth like 640X480, High Color 16-bit.  You can also try adjusting the Detail Level to Low or Very Low. 

*** My screen saver operates slowly while the game is running. What can I do? ***

Because the game makes heavy use of the system resources, screen savers may hinder game performance. We highly recommend disabling your screen saver when playing the game.

To disable:
1.	Right click the desktop and select Properties. 
2.	Click the Screen Saver tab. 
3.	Set the Screen saver pull down menu to None. 

***When my computer goes into Sleep mode, the game freezes.***
Disable the power saver function on your computer to avoid this issue.
To disable sleep mode:
1.	Right click on the desktop and select Properties. 
2.	Click on the Screen Saver tab. 
3.	Click on the Settings button. 
4.	Set all of the power saver settings to "None" and then click on apply. 

*** Where do I go for game updates and/or patches? ***

You may check our web page for updates at: 

http://www.activisionvalue.com/support

If you are uncertain of a game update and/or patch, please E-mail all questions to our internet mailing address at:

support@activisionvalue.com

Please note, this service is provided in English only.
***I cannot play V:TM Redemption on my LAN.  The computer that I am using has original Windows 95 installed on it.***
If you are having problems playing the game on your LAN and you have Windows 95, then you may need to upgrade your Winsock.dll files.  To do this, please visit  Microsoft's website at http://www.microsoft.com or choose "Install WinSock 2' from the Main splash screen on the Install CD.

***Sometimes after a cutscene, my mouse cursor disappears.***
Bring up your Quest pane or enable Full Screen mode to bring back the mouse cursor. 

*** Where do I go if I have questions about my Won.net account?***

Please contact Won directly through their website at:

http://www.won.net

They will be able to assist you with any questions or problems with your account. Activision Customer Support will not be able to provide assistance in this field, since Won.net is a 3rd party, which is not directly linked to Activision.
*** The game is not recognizing the Play CD but it is in my CD Rom Drive ***
1.	Double check and make sure that you have the Play CD (Disk #2) and not the Install CD (Disk #1) in the CD Rom drive.
Make sure that the CD-ROM is running 32 bit CD ROM drivers. You may have older 16 bit CD-ROM drivers which need to be replaced with newer 32 bit drivers. To check, go to the Windows control panel and select SYSTEM, then PERFORMANCE. If it doesn't say "32-bit" next to FILE SYSTEM, you should update your drivers. To do so, contact the manufacturer of your computer or of your CD-ROM.  
2.	Turn off all background programs just in case there is a conflict. Use CTRL-ALT-DEL keys and End task on all programs except "explorer" and "systray".  
Make sure that the CD can play music. 
3.	Insert a music CD into your CD ROM drive, and make sure that music can be played with the CD Player (to access the CD Player, just go to Start-->Programs-->Accessories-->Entertainment-->CD Player).  If you are not able to play any music then your CD-ROM is not configured properly to play CD music and the game will not work as a result. 
***How do I set up TCP/IP on my LAN?***
In order to play over a LAN, you need to make sure that you have TCP/IP installed and configured properly as a network protocol. Since the game uses TCP/IP rather than IPX, that's probably why you can't find each other.  Please note, that this game will only work with the TCP/IP protocol installed and not IPX.
To set up a local TCP/IP network, use the following procedure on each computer in the network.
1) From the Windows Start button, choose Settings > Control Panel > Network.
2) Locate the option for TCP/IP which does NOT say "Dialup adapter".
- If the Dialup adapter is the only choice, you will need to add TCP/IP support for your network card. To do this, click on ADD, then double-click on PROTOCOL. On the next screen, look in the left-hand column for MICROSOFT and click it, then double-click on TCP/IP in the right-hand column.
3) Double-click on the TCP/IP for your network card (not the Dialup).
4) Click in the box for "Specify an IP address"
5) Each computer in your network will need its own IP address. Do not insert random numbers. The safest, surest method is to use the private IP address range by setting the first machine to 192.168.1.1, the next to 192.168.1.2 and so on up to 255.
6) Set the Subnet mask to 255.255.255.0 (this setting should be the same for all computers on the network).
7) Click on OK to go back to the main Network Properties screen.
8) Click on OK and restart your computer.
If you still have trouble do this:
Try updating or reinstalling the drivers for your network cards. If that doesn't work try this:
First:
Go into the control panel and double click on Internet options and go to the connection panel and look at your LAN settings. Make sure everything looks right in there. All LANs are different so I cannot tell you what to set here, but if you know what your doing it should be obvious.
Next:
Go back to the control panel and double click on the network icon. Look at the adapters and protocols you have installed. There should be an adapter for your network card as well as a IPX/SPX protocol installed. Highlight the adapter for your network card and click properties, then go to the bindings panel and make sure it is bound to TCP/IP. Then go back to the screen where all the adapters and protocols are and highlight the IPX/SPX protocol and click properties. Go to the advanced panel and look for the section that says make this the default protocol and enable that. Check the bindings as well and make sure the protocol is bound properly. Click okay and then okay on the next window and it will update everything for you.
NOTE: You should not have any protocols installed that you are not using (ie: Netbeui) In addition, if you are using multiple protocols to access the Internet and LAN then you should check all bindings to make sure one adapter or protocol is not bound to something it doesn't use. Sometimes your IPX/SPX will be bound to TCP/IP and try to connect to the Internet when really you want it to connect to a local machine and cause a problem
*** ALT+TAB causes video corruption when I return to the game ***
ALT+TABing out of a game is not a supported feature by Activision.
***Can I install the game to a compressed hard drive?***
We do not recommend installing this program to a compressed drive.  Please install to a non-compressed drive and run the program from there.
***I have a AMD K6 processor, and I am experiencing problems during installation.***
V:TM Redemption is optimized for Intel Processors.  The game has not been tested on AMD processors and is not supported by Activision Customer Support.
***I have a Cyrix 6x86 (or other Cyrix processor), and I  am experiencing problems during installation. ***
V:TM Redemption is optimized for Intel Processors.  The game has not been tested on Cyrix processors and is not supported by Activision Customer Support.
***I have a NexGen Pentium compatible processor, and it is not being detected correctly within the installation process.  What do I do?***
There are no NexGen Processors that are within the minimum system requirements for this game.
***Will a virus checker affect the way V:TM Redemption installs?***
Due to a large number of files in the game installation, users of Norton AntiVirus(r) and other virus checking programs may experience extremely long install times if the virus checking program is active when installing the game.  If this is the case, 1) you can the CD for viruses (for your peace of mind) 2) disable your virus checker, 3) install V:TM Redemption, 4) then re-enable your virus checker.
***I cannot view the Help System nor any of the web site links.***
You will need either Internet Explorer (version  3.1or higher)  or Netscape (version 3.0 or higher) in order to properly view the help file and any of the websites.
***After changing the Display  options in the game, I return to the game itself and experience graphical anomalies.***
We highly recommend that you restart the game after changing any Display options in the game.  If you choose to change a video option, please exit the game and restart, prior to making any other changes in the game (e.g. sound options, game settings, etc).
***After losing connection with my ISP, there are weird color corruptions occurring when I continue to play Vampire.***
If you are disconnected from your Internet Service Provider (e.g. AOL, Earthlink, etc.) when you are in a game of V:TM Redemption, we highly recommend that you exit the game, and then restart it. If you continue to play the game after getting disconnected from your ISP, you may encounter video corruption and strange colors.  To resolve this, simply quit the game and restart it.
***I am not getting any chat messages while I am in Fullscreen mode (F11).***
Currently, messages received from other players in Multiplayer will not be displayed when you are in fullscreen mode.  Leave  fullscreen mode to view all messages displayed in the text box.
***In London, I am experiencing graphical corruption from the fogging.  How do I disable fogging in the game?***
To disable Fogging, do the following:
1.	Create a shortcut to the executable or during the installation of the game, choose to create a shortcut. 
2.	Right click on the shortcut and choose "Properties." 
3.	Click on the "Shortcut" Tab. 
4.	In the field called "Target," type "-nofog" after the end quotation marks (e.g. "D:\Vampire The Masquerade-Redemption\Vampire.exe" -nofog) 
The Hercules Terminator 2x/I (I-740 chipset) is a video card that has been affected by this.
*** I am having problems connecting to a Multiplayer Game through a Network using a Proxy Server or Firewall ***
PLEASE NOTE:  The following information about Firewall/Proxy play is provided as an unsupported answer. Activision does not support play through a proxy or firewall, and Activision's Customer Support will not be able to troubleshoot any firewall/proxy issues.  All of this information is to be used at the user's discretion! 
Currently, V:TM Redemption does not support multiplayer games through networks running proxy server programs such as WinGate or Sygate. Please note, Activision does not provide support for playing through a proxy or firewall. The game does use port 27960 for both UDP and TCP. These types of modified or protected Internet connections are not supported, and they are the responsibility of your network administrator. We cannot begin to speculate what level of security would work best with your custom configuration, nor will we be held responsible should your network become harmed during or after gameplay. Please contact your system administrator for details.
For those users running Sygate, the following example illustrates two entries that may be added to the apprule.cfg file, in order to permit users to join and host games on a Sygate client system. Again, modifying the port settings of a firewall may jeopardize the security of that firewall, and users do so at their own risk.
# Vampire Client
:INIT "Vampire"
OUT UDP 47624 47624 0.0.0.0 0 0 R
:SUB
OUT TCP 27960 27960 0.0.0.0 0 0 R
IN TCP 27960 27980 0.0.0.0 0 0 AD
OUT TCP 27960 27980 0.0.0.0 0 D
IN UDP 27960 27980 0.0.0.0 0 0 AD
OUT UDP 27960 27980 0.0.0.0 0 D
:END
# Vampire Host
:INIT "Vampire Host"
IN UDP 47624 47624 192.168.1.2 0 600000 -
:SUB
IN TCP 27960 27960 0.0.0.0 0 0 AD
OUT TCP 27960 27980 0.0.0.0 0 D
IN TCP 27960 27980 0.0.0.0 0 0 AD
OUT UDP 27960 27980 0.0.0.0 0 D
IN UDP 27960 27980 0.0.0.0 0 0 AD
:END
For those users running Internet Connection Sharing (ICS) under Windows98SE/2000, the following is an example of how to create a Windows registry modification to allow ICS client systems to join a game of Vampire hosted on the Internet. Unless a user understands and is comfortable with Windows registry modifications, they should not attempt the following procedure. Again, modifying the port settings of a firewall or proxy server may jeopardize their security, and users do so at their own risk. Activision takes no responsibility for modifications made to the Windows registry by users attempting this fix.
This modification must be performed on the ICS Host machine, and not on any of the clients. To create the modification, right click on an empty area of the desktop (on the ICS Host computer). From the pop-up menu, select New, then Text Document. A new, blank text document has been created on the Desktop, named “New Text Document.doc”. Rename this file to “VampICS.inf”. Open VampICS.inf by double-clicking on it. Now, highlight and copy the following text (from ---Start Here--- to ---End Here---), and paste it into VampICS.inf. Close VampICS.inf, and when prompted, Save Changes. Finally, right click on the VampICS.inf on the desktop, and select Install.
;---------------Start Here--------------------------------------------------------------------------------
[version]
signature="$CHICAGO$"
[DefaultInstall]
AddReg=PortSample
[DefaultUnInstall]
DelReg=PORT_SAMPLE_DEL_REG
[PortSample]
HKLM,%ICSACTIVE%,VAMPIREMAP,,"0.0.0.0"
HKLM,%ICSINSTALLED%
HKLM,%ICSINSTALLED%,Name,,"VAMPIRE"
HKLM,%ICSINSTALLED%,Options,1,00,00,00,00
HKLM,%ICSINSTALLED%0000
HKLM,%ICSINSTALLED%0000,Type,,"UDP"
HKLM,%ICSINSTALLED%0000,Port,,"27960"
HKLM,%ICSINSTALLED%0000,Translation,,"DPLAY"
HKLM,%ICSINSTALLED%0001
HKLM,%ICSINSTALLED%0001,Type,,"TCP"
HKLM,%ICSINSTALLED%0001,Port,,"27960"
HKLM,%ICSINSTALLED%0001,Translation,,"DPLAY"
[PORT_SAMPLE_DEL_REG]
HKLM,%ICSINSTALLED%
HKLM,%ICSACTIVE%,VAMPIREMAP
[Strings]
ICSINSTALLED="System"
ICSACTIVE="System"
;-----------------End Here------------------------------------------------------------------------------
IV.  General FAQ
***How can I edit a chronicle in the game?***
The simplest way to create your own chronicle is to use one of the empty hubs we have included with the game (each is based on the single player chronicle but empty of monsters, quests and items) and then populate it using the Storyteller (ST) tools.  With the ST tools, you can easily go through the level and place enemies at your leisure.  Once you have completed your own version of the level you can save it by hitting the Escape key and then clicking on save.
***Is there any information about the prescripted Chronicles (Leaves of Three or To Curse the Darkness)?***
Yes, the design documents for these two chronicles are available off of the Start>Programs>Vampire>Redemption Multiplayer Chronicles.  These documents should contain everything that you will need to know about these chronicles.
***According to the game, I am an Antediluvian, but I am still 13th Generation.  Is this correct?***
The ranking of a character (e.g. Neonate, Methuselah, Antediluvian) is there to give the character an idea of how many experience points s/he has accumulated throughout the game.  The ranking of the character will not actually affect the Generation of the character, nor will the ranking endow any special powers to the character.
***How do I back up my saved games? How do I back up my multiplayer characters?***
To back up your saved games, simply insert a floppy, and copy the "Saved Games" folder from the Vampire directory.  All of your saved games should be stored in this folder.  To back up your characters, just copy the "Crypt" folder, which is located in the Vampire directory, on to a floppy disk.  To restore either your saved games or your multiplayer characters at a future time, please install the game first, and then copy these folders into the Vampire root directory.  Please note, that we do not support the transfer of characters and saved games, and this is done completely at the user's discretion and risk.
***How many players can play in a Multiplayer game?***
Currently, the game supports up to four players (including the Storyteller) in a Multiplayer game. 
***Can I reconfigure the controls in the game?***
No, you cannot rebind any of the keys in the game.
***Can I use a joystick/gamepad with this game?***
No, you cannot use a joystick or gamepad with this game.
***Why can't Christof use any of the Faith/Numina Disciplines that are described in the game manual?***
The Faith and Numina Disciplines are only available to human players in a multiplayer game.  You can purchase scrolls which will allow you to cast the Discipline once, but you will not be able to acquire any of these Disciplines in the single player game.
***Why can't I sell the weapons to the Gypsy? Why can't I sell potions to the Smithy?***
Weapons can only be sold to the Smithy, while potions and scrolls can only be sold to the Gypsy.  They have no need in buying items, which they won't be selling.
***Why can't I equip a certain piece of armor/weapon? When I roll my cursor over the weapon/armor, the name of the item is in red.***
If an item's name is listed in red, when you roll your cursor over the item, then you do not have the minimum attributes in order to equip the item. So if you try to equip the Quarterstaff, which requires a minimum strength of 35 to wield, and you only have a a strength of 30, then you will not be able to equip this.  When you roll your cursor over the weapon, the minimum requirements will appear in the description window, and minimum requirements can range from anything such as character attributes, faith rating, or even if you are kindred or human.
***Can I play as any of the independent Clans or as the Sabbat in the game?***
Though V:TM Redemption is primarily focused on the Camarilla, you may also play as a member of the Giovanni family given their recent detente with the Camarilla.  The other independents and the clans of the Sword of Caine are not yet available.
***Where can I get more information about the pen-and-paper version of Vampire: The Masquerade?***
You can get more information about this title and any other White Wolf title from their website, which is at http://www.white-wolf.com.
***Can I feed on a Coterie member?***
Yes, you can feed on a Coterie member.  To do so, just select the Feed Discipline and right-click on the Coterie member, that you want to feed on.  Remember, when you do this, that Coterie's blood level will be lower and thus the Coterie member may become more susceptible to Frenzy.
***Why do my Coterie members attack the peasants in the town?***
If you leave any of your Coterie members in the Offensive stance, they will attack any peasants or guards that they see in town, since you are commanding them to seek out anyone and attack them at all costs when you set them to Offensive mode.  To prevent this from happening, remember to set your Coterie to neutral or defensive prior to entering the town.
***In the Advancement screen, I notice that there are Disciplines available to my character, but when I am playing the game, these Disciplines are not available when I bring up the Discipline window.  Why is that?***
If there are Disciplines available to your character, you will still need to spend experience points in order to advance that Discipline to the level of "one dot."  If you do not do this, then you will have the Discipline available but not selectable until you spend experience points to advance it.
***What are the Caitiff? I see them mentioned in the manual but I do not know who they are.***
The Caitiff are the group of clanless vampires that have been outcast by the other Kindred.  In V:TM Redemption, you can choose to play as a Caitiff and have all the disciplines available to you, however you will learn them all at an increased experience cost.
***In a multiplayer game, the Tremere amulet is giving me a quest when I pick it up. Why?***
There is a script from the Single Player game that is attached to the Tremere Amulet (which is called tremereAmulet in the item list in a MP game).  If you create this item and have the Client pick it up, then the Client and the Host will see "q_returnamulet_s" in the Quest pane.  It is recommended that you do not use this item in the MP game in order to prevent this from occurring.
***Why can't I use the Dominate Discipline on certain vampires?***
Dominate will only work on vampires that are of equal or higher generation than the character that is using it.  As Christof, you are a 13th generation vampires, which means that Dominate will not work on vampires, who are 12th generation or lower.  Conversly, if you are a 10th generation vampire, you will be able to use your Dominate Discipline on a 11th, 12th, or 13th generation vampire.
V.  Last Minute Changes to the Game Manual
Please read the following information as it pertains to last minute changes and additions to the game:
Coterie Controls
1.	If wish for your entire party to attack a pedestrian, you will need to hold down the CTRL key as you click on your target. If you attack a pedestrian, your coterie will not attack the pedestrian unless you specifically direct them to do so. 
2.	If you click on the Regroup button, all the party members will now return to the player and stop any action that they were doing.  This includes if a character is attacking or feeding on  a pedestrian.  However, after the party regroups, the AI controlled member will then react as normal (i.e. if the character is in the aggressive stance, he will attack the nearest enemy). 
3.	If you CTRL + Left Click on the ground, this will cancel all the actions of your coterie members and they will regroup with the leader.  Once again, after the coterie regroups, they will follow their standard AI actions. 
4.	Holding CTRL while clicking on a stance (aggressive, neutral, defensive) will make all party members switch to that stance. 
Disciplines
1.	Mask of 1000 Faces - When used, this Discipline will allow the user to take on the shape and mannerisms of it's target. Becoming the target, the user will be appear as the target to friends and foes alike.  However, as a drawback, you cannot  attack in your new form and must wait til your Discipline wears off before you can resume your assault on your foes. 
2.	Quell the Beast - You can only use this discipline on others.  You cannot use this Discipline on yourself. 
Inventory
1.	If you have the inventory pane open and have an object in your hand, right click on the In-Game Screen and your inventory will be automatically sorted for you. 
2.	If you have several like items (e.g. several bottles of vitae) and one of these items is in your quick item slot, when you use the item in the quick item slot; it will be automatically replaced with another item from your inventory.  Thus, if you have several bottles of vitae (one in your quick item slot and six in your backpack), you can have one quick item slot dedicated to the bottle and each time you use the bottle in your quick item slot, a bottle from the inventory will replace it automatically. 
Clan Weaknesses
The following Clan weaknesses are implemented in the game in the following way:
Brujah - Have an increased 'frenzy rating', which causes frenzy bar to increase more quickly.
Ventrue - Have a decreased 'blood rating', which scales how many blood points they receive during a feed.
Nosferatu - Max 0 Appearance.
Gangrel - Increased cost to raise social stats. Chance for frenzy reduces appearance.
Toreador - Reduced resistance to Presence powers.
Cappadocian - 25 Appearance max, 1.5x Faith damage.
Malkavian - Reduced resistance for Discipline resistance checks involving Wits.
Tremere - Reduced resistance to Dominate attacks.
Giovanni - more likelihood for killing victims when feeding.
Global
Use the spacebar to bypass conversations that take place in the game.
 
VI.  The Adaptation of the Pen & Paper Game
While Vampire: The Masquerade - Redemption is based on the popular White Wolf pen and paper game of the same name, this version does not attempt to imitate the pen and paper experience but adapt it to another format --- the computerized one.  As a video game, certain concessions must be made in the adaptation of the pen and paper game, however the spirit of the White Wolf game is alive and well throughout the video game version.  To help the pen and paper player adjust to the video game equivalent, we have listed a few fundamental adaptations that have been made to the basics of the game.  
First of all, while the pen and paper game uses a "dot" system to indicate the power level of a certain attribute (e.g. strength, wits, etc), V:TM Redemption utilizes a numerical system (0-99).  V:TM Redemption chooses to use a numerical based system, since this will allow a player to see his/her character grow slowly through out the game.  Thus, instead of seeing a character jumping from one strength level to another, the player can have his character gradually grow more powerful as he fights his way through the vampire hordes.  If a ST wishes to convert this back to a dot system, we recommend dividing the number by 20 to give an equivalent dot rating.  However, we have also seen in testing that ST's will prefer to use a number such as 17.5 or 18 instead of 20 since you can never achieve a rating of 5 dots with the numerical system, since the numerical rating will only reach 99.  It is up to the ST to decide on which system s/he prefers, however the ST should notify the player(s) prior to initiating a game.
Another major change is that all the Disciplines in the game will cost blood to use.  While some Disciplines such as Potence and Celerity are always turned on in the pen and paper version of the game, V:TM Redemption will require that your character use blood in order to use all Disciplines.  This is done in order to create a balance to the game, which may not be there if these Disciplines were always turned on.  
Finally, you will also notice that abilities are not used in the game (e.g. leadership, subterfuge, etc).  It is up to the ST's discretion, if s/he will like to incorporate a way of using the abilities from the pen and paper into the videogame, but there is no system currently implemented within the game.  If an ST has a method of incorporating abilities, which will allow for a deeper game for the player, please use it and post your technique for other members of the V:TM Redemption community to learn.
While V:TM Redemption is not an exact reproduction of the pen and paper game, it is a fun hybrid of the video game world and the pen and paper universe.  As a result, it should be enjoyed on this level---an adaptation, which still contains the soul of the original game.  We all look forward to the support of the game by the fans as well as the mods that will be generated within the time to come.
VII.  Tips for the Storyteller (ST)
For the Storyteller (ST), the greatest challenge will be to learn the various controls and panes, which will allow the ST to keep track of all the players and run a fun and effective game.  Prior to actually running a full game with players, you may wish to create a game at home and play with the different keys and panes in order to get used to the basic controls.  In the game manual, we have explained the basic functionality of all the tools of the ST, however this section will hopefully explain the tools in  much more depth and in a  "real-game" scenario.
When you first create a game, you will need to decide whether you should use one of our prescripted Chronicles ("To Curse the Darkness" or "Leaves of Three") or create a Chronicle on your own. If you are new to STing, we highly recommend that you use one of the prescripted Chronicles  in order to allow you to get your "feet wet" and not feel overwhelmed with the ST controls and simultaneously tell a story.  Using the  prescripted Chronicles will allow you to focus entirely on the the actual ST controls and let the story tell itself.  As you feel more comfortable with the ST controls, you can create your own Chronicles and begin to tell stories that you've created.  For some examples of how a game may go using the "To Curse the Darkness" chronicle or a completely new story, please see the end of this section.  Also, we have included the design documents for both of these chronicles.  You can get these documents by going to Start>Programs>Vampire>Redemption Multiplayer Chronicles.
When you first create a game, the ST has several options to choose from.  Should the game be a cooperative adventure where no one harms each other or should the ST give the option to players to backstab each other during the course of the Chronicle?  Should the killing of innocents drive a player's characters to the brink of the Beast or should the ST allow the player to kill humans indiscriminately?  Does the ST wish to participate in the game itself and give up all of the STs powers?  And if the ST is using one of the prescripted Chronicles, should the ST disable all the java scripting (which allows the automatic dialogue sequences to occur) in order to allow the ST more freedom in telling the story?  As you can see, the ST can truly shape the tone and feel of the game from the get go with his/her choices.
Once the gaming session begins and everyone is in the room, the ST may choose to possess every character in order to examine his/her statistics and weaponry   This will allow the ST to judge whether or not the character that is in the game will be too weak or powerful for the Chronicle.  If this is the case, then the ST can advise the player to leave the game to choose another player or give the player some experience in order to strengthen the character from within the game.  Also, if the character is being unruly, the ST will always have the option of kicking out the unruly player or choosing to password protect the game prior to launch in order to insure that only trusted players will join his game.
After the players have been examined, the adventure begins for all.  If the ST chooses to use one of the prescripted Chronicles, then the real challenge is watching over the players to see how they are interacting with the environment.  In order to do this, the ST has several tools that s/he can use to accomplish this task.  First of all, since the ST has a player character in the game, s/he can chose to accompany the party as one of them.  This will allow the ST to play with the coterie and also observe them at the same time.  This is useful if the ST feels that the players need some guidance from a coterie member, or if the ST wants to ensure that the party has some help during particular tough parts of the chronicle.  If the ST chooses not to use his/her player character, another technique that the ST can use is  the ST head to observe the party.  With the ST head, the ST can unobtrusively watch the players and quickly possess NPCs on the fly or add objects and even enemies when need be.  This method is useful if you wish to simply follow one or two players, however it may get difficult if the coterie splits into separate units.  If this occurs, then the ST should use the final method of observing the Coterie which is through the use of the 'Tab' key.  Each time the ST hits the Tab key, the ST will jump from player to player in the game.  One of the most useful techniques that we've seen in testing is for the ST to tab from player to player, and if a player needs an item or a monster needs to be possessed, then the ST can jump right into action with a point and click.  Finally, generating the ST head on the fly is a tool that every ST should become used to, since it will become very important when you need to alter the story since no story should be set in stone.
As you observe the coterie progress to the game, you can choose to add/delete enemies during the course of the game in accordance to how the coterie is performing.  If the coterie seems to eliminate every creature in its' path, then the ST may choose to raise the stakes by placing a few unexpected gargoyles in the player's path through the use of the Object Pane.  Conversely, if the coterie is having a difficult time fighting their way through a location in the game, then the ST can choose to delete or kill the NPC through the Actor pane.  Once the coterie has accomplished a great deed such as killing the gargoyles, the ST can then use the object pane to create treasure as a reward to the coterie for accomplishing their goals.  With the Actor and Object panes, the ST truly has control of every object and NPC within the universe that he controls.   By adding and deleting objects and actors, the ST can control the pace and fun factor for all the players involved in the game.
While the NPCs can be used as enemies, they can also be used as tools to enrich the world and help divulge key elements to the story as well.  As the NPC, the ST can speak through any character and consequently have a myriad of voices to choose from in the game.  If he so chooses, the ST can have the local drunk tell the coterie all about the problems in the streets of Prague, and then have a town guard approach the coterie to tell them that the Sheriff has issued a reward for the one, who can eliminate the evil menace that appears from the shadows.  Remember, NPCs are a major tool that a ST can use in order to give a sense of depth and  meaning to the Chronicle.  You can choose to sit and tell the coterie everything that they need to know within the first ten minutes of the game, however like a bad movie, players will quickly forget what happened and the events of the story soon after the Chronicle is over. To make the story stick in the mind of the player, you should use the NPCs to create living personalities that will leave a lasting impression on the players long after they've moved on to other games.
If the game ever becomes out of hand and you need to regain control, you have a few options that you can do.  First of all, you can go to the Controls Pane in the game and turn off the AI.  If the coterie is being overwhelmed by enemies and you do not wish to delete the enemies, then turning off the AI can resolve the problem, since the  ST can merely switch them "off" to allow the party to catch a break and regain their bearings in the game.  Also, turning off the AI is a useful story tool as well.  If you want to create an ambush for a coterie, you can create a room full of Lasombra ghouls with the AI turned off.  As the lead Lasombra, you can speak to the party, and to spring the trap, you can enable the AI and watch the battle ensue.  Another option that you have in the game is to use the 'Pause' button.  Hitting the pause button will freeze the game for all the players and allow you to slow down the pace of the game, or make some much needed changes prior to letting the game continue any further.  For example, if you need to have several enemies appear out of the shadows, you can pause the game and then use the ST head and objects pane to create several ghouls around the coterie.
For story purposes, it may be necessary to advance all the characters to a certain location or change the scene in order to keep the pace moving.  To do this, you can use the Locations pane to instantaneously move an entire party to another location within your world.  This can be useful if you need a party to traverse a long distance to get to the next game location, or you can use this to help advance the story itself.  Let's say that the prince’s ghoul has summoned the coterie and you must meet him immediately in the Inn.  With the Locations pane, the ST can inform the coterie that they have no choice but go to the inn at this point in time, and then use the Locations pane to immediately jump them there.   Also, if you are playing a long game over the course of several nights, the use of the Locations pane can allow the ST to immediately jump all the players to the area that they last visited.  
Once the players have accomplished the quest that the ST has given them, then it is time to reward the coterie on how they played the game.  While the members of the coterie will get experience points for killing enemies throughout the game, it is up to the ST to reward the players with any more experience points for ingenious solutions to a puzzle in the game or to a particular member, who played the game completely in character.  There really is no true guide as to how many experience points should be given for different levels of accomplishment since this is arbitrary and up to the ST.  Only through playing the game as an ST and as a player, will you begin to get a grasp of how you should reward the player.  This will be the best way for an ST to learn how to reward the coterie at the end of a Chronicle.
While this has covered the use of the ST tools in an actual game, the ST tools can be used to create your own chronicle from scratch as well.  In the game, the ST will have access to four blank maps that he can choose to populate.  With these blank maps and the ST tools, you can truly create any story that you wish to tell.  To do this, simply start a multiplayer game at home with the LAN option.  Once you're in the map, you can then move around the level with the Location pane and choose to place actors or props where you see fit.  If I chose to tell a story about Werewolves that have invaded the outskirts of Vienna, I can use the object pane to create one or two werewolves at the gates to Vienna.  However, if I wish to tell a story about evil knights taking over Vienna, I can choose to do this as well.  In another story, I can choose to tell a story about Knights invading a neighborhood in New York.   Truly, the ST is only limited by his or her imagination when he chooses to populate his universe with actors and props.  As the ST, I can choose to tell a story about a war between the Torreador Antitribu and the Nosferatu and have the Coterie become pawns in this battle.  Anything can be done and it is up to the ST to create this world from the depths of his/her imagination.  Once the world has become populated, all the ST will need to do is to hit the ESC key and then Save the game to a slot.
If you need to place an object in the game, the ST head will direct which direction the object faces.   Say you want to place an upright Settite coffin against a wall so it faces out from the wall. Walking up to the wall and placing it will put it on the map facing the wall, which is backwards of what you intend. To fix this, activate the Storyteller head. Move the head near the wall, then use left-click to position the head so it faces away from the wall. Then right-click (may or may not need to hold ALT key as well) on the wall where you want the item placed. The head should now be close to the wall or even partially embedded in the wall, facing out. Drop the coffin here and it will be facing out of the wall as intended. Work with it to fine tune the exact placement by deleting the item and moving the head in small increments until the desired position is found. Shifting camera angles and perspective will help the process.
Also,  it is important to note that when you place NPCs in your world, you should remember to set their stance.  Setting an NPC's stance will give the character a clue on whether or not the NPC is there for background purposes or if a specific NPC should be talked to in order to gain some useful story information.  If you set an NPC to the talk stance, this will indicate to the coterie that they should approach this character and begin talking to him.   This is especially useful if you wish to designate a certain actor  in the game as someone that needs to be spoken to in order to advance the storyline of the game.  Conversely, you can set an NPC as an enemy to indicate that this is someone that the coterie should fight with.
Please note, if you choose to equip an NPC, only the NPCs with the designation of "ST" in the actors pane will have the ability of wielding all the weapons in the game. If you choose to equip a model that does not have the ST designation, than that model will not properly show the weapon in hand and this may be confusing to the coterie.  To avoid this problem, always use the ST actors when you wish to equip them with a specific weapon in the game.
Finally, after the game hits the store shelves, there are plans for the Nod Engine toolset to be released.  This toolset will allow advanced Storytellers to create their own maps from scratch or to create new java scripts, which can determine how specific actors react in the game.  Thus, an advanced ST cannot just populate a world that is given to him, but completely craft a unique new one to take the players into.
While all of this may be confusing in the theory, here are two examples from one of our Storytellers, which explains how he uses the tools in action.  This will give you a better idea on how to use the ST tools in a true game scenario.
Example of Play I 
[This is an example of how the opening to an early gaming session might go.] 
The players (Glenn, Claude and Jon) have met up with the Storyteller (Siôn) in the WON.net Lobby. After chatting for a while they discover they are all interested in playing a medieval game. Siôn creates a new room and gives the three players a password to get in. In the new and private room they discuss what their characters are in general terms and Siôn approves their ideas. (Claude wanted to play an Assamite but was dissuaded by Siôn who said there would not be a good reason for him to be associating with the rest of the group. Claude leaves the room for a few minutes to create a new character and then returns.) 
Siôn creates a game choosing the To Curse The Darkness chronicle. His character (the sarcastic Toreador, Ophelia) arrives first in the Mossy Hearth Inn in Temesvar. He receives the messages that the other players are joining the game and soon their characters appear in the Inn. Siôn (as the ST) tells everyone to stay in the inn for a moment and then provides opening exposition explaining how the coterie has been forced into this small town by poor weather and the presence of a pack of Moonbeasts (werewolves.) He also explains that Ophelia (his character) is traveling with them. The players spend some time admiring each other’s character models while Siôn possesses the barkeep and the drunks in the Inn to interact with the players: From these conversations they learn of the problems in the town. (Using the Actors Pane the ST can select any character in an area, possess them and then talk through them to communicate with the players.) Because none of the players have any equipment Siôn has the barkeep say that the town’s Sheriff will reward any group who can end the troubles. 
After this the coterie leave the Inn and encounter Melmoth, the crippled Nosferatu. Listening to these conversations they learn of the Cainite involvement in the town (Siôn could have taken over the conversation with Melmoth but he chooses to let the cutscenes play.) Exploring the city streets the players interact with several NPCs, Jon’s character attacks a monk to feed on him for blood; Siôn could call out guards to defend the townsfolk (using the Objects Pane to add new actors to the world) but decides against it. Instead he adds a couple of rats for the coterie to feed upon.  Soon the coterie finds the sheriff and begins to question him; Siôn possesses the character and answers their questions. After some negotiation the sheriff agrees to equip them for their quest into the catacombs beneath and weapons and armor are handed out (Siôn uses the Objects Pane and the ‘addthing’ console command to create some basic equipment.) Some moments are spent admiring the new look to the character models as they armor up, this would continue all night until Ophelia remarks that the dawn would certainly end this fashion show (Siôn wants the coterie to keep moving.) 
As the coterie moves towards the graveyard and the entrance to the catacombs Siôn uses the Location Pane to jump ahead. Looking through the assortment of enemies he realizes a couple of encounters might be too tough for the coterie and so deletes a few of the Nosferatu and their ghoul servants. As he has lost track of the players he uses the TAB button to switch his viewpoint between them: Jon and Glenn have already entered the tunnels and begun fighting with the ghouls, but Claude is still in the graveyard. Siôn sends a private message to Claude asking what’s up? Claude answers that his character (a Cappadocian from the Middle East called Omar) wants to dig up bones to use in a necromantic ritual. Siôn decides this is a fine idea and tells Claude to keep his character in the graveyard for three minutes in order to exhume a body. Checking the time from the Controls Pane Siôn TABs over to Glenn and Jon. 
Glenn and Jon’s characters are happily fighting ghouls and rats, unknown to them three invisible Nosferatu are sneaking up from one side. Siôn possesses one of the Nosferatu and shouts out a warning “Die intruders!” The message appears on the player’s screens as A Nosferatu says, “Die intruders!” This alerts Jon and Glenn to the danger and they continue fighting. Unfortunately Jon’s character is overwhelmed in the combat and falls into torpor. None of the players have the discipline of Awaken so things seem grim. As the ST Siôn has the power to wake a character from torpor (by using the Revive button after possessing them) but he decides not to use it. Instead he returns to Ophelia and moves her over to join Glenn and Jon. Ophelia uses Awaken to restore Jon’s character to the action, and then spends the next minute complaining to the other characters. 
Three minutes have passed and Siôn TABs over to Omar. Siôn creates the ST head (by hitting the Head button among his controls he creates an invisible presence in the world) and tells Claude that he has successfully excavated a grave. Siôn uses the Objects Pane to create a skeleton on the ground (Claude cannot see the ST head so it looks as the bones have just appeared.) Siôn asks what Claude wants Omar to do with the bones, he replies he wants to do something necromantic to help out in the fight. Siôn likes the idea, removes the skeleton (Deletes Object) and adds a scroll in its place which grants Omar a one-shot magical power (adding a discipline scroll of ‘Summon Wraith’ from the Objects Pane.) Omar picks up the scroll and races over to help his friends. 
The game progresses in this manner until the adventure is done or the players decide to call it quits. When that happens Siôn can use the Advancement controls to give experience to the players and reward them for a job well done. Everyone agrees to meet up in a few nights time to continue their adventures. 
Example of Play II 
[This takes place after some more sessions. The characters are now wiser and more powerful and Siôn (the Storyteller) has created his own chronicle by stringing together some of the empty areas provided. Siôn decided to move the group from the small town (Temesvar in To Curse The Darkness) to the big city (Vienna, for which a map is available.) The coterie is now more experienced and involved in an on-going battle with other Eastern European vampires. They have come to Vienna to request aid from the Tremere there and to track down the artist of a sequence of mysterious paintings that seem to foretell Gehenna. 
Much of this background information has been detailed in e-mails passed around the group, and through a web page devoted to their exploits that Glenn has set up. This means Siôn has to do less exposition at the beginning of any gaming session and the group can concentrate on the action and adventure.] 
To start the game Siôn creates a game in one of the salons (Prince’s Mansion) as he feels the group should interact in character before beginning the adventure. The characters compare notes and show off new equipment and disciplines to each other. After the mood has been established Siôn creates a Tremere NPC (he picks the Virstania, mistress of gargoyles, model from the Actors Pane) possesses her and begins the negotiations with the players. They agree to help the Tremere infiltrate the base of the Eisenfurst (a fictional order of knights in Siôn’s campaign) in exchange for information on the paintings – Siôn secretly knows the Tremere are planning on betraying the coterie but doesn’t let on. However Claude, as Omar, activates a discipline called Aura Perception and asks if the Tremere is lying. Siôn makes a note to give Claude an XP bonus, and sends a private message to him that Virstania is hiding something from them. The coterie agrees to continue the quest but to be careful! 
Siôn ends the game in the salon and loads up the chronicle he wants to run based on the Vienna map. He has shut off the areas he doesn’t want the players to enter, created his own set of enemies and NPCs and hidden quest objects for the players to discover. Soon everyone has joined the game and the coterie begins exploring Vienna. Though Siôn still has Ophelia available he doesn’t make her go with the party, instead using his camera controls to stay close to the action, ready to possess any NPCs the party encounters. In quick succession the party meets various civilians as well as being harassed by the city guards: From these encounters the coterie learns that the Eisenfurst Knights have a base in the Inner Stradt of Vienna. Proceeding there the coterie gets down to the serious business of breaking open some heads. 
Siôn watches the early combats without intervening. He knows he has several surprises up his sleeve. As the coterie forces their way further into the base Siôn springs the trap on them – the leader of the knights is a powerful Ventrue Antitribu.  Siôn takes direct command of the Ventrue leader of the knights and exchanges insults and sword swings with the coterie until he dies in a blaze of glory and blood. Given the intensity of the fight Siôn creates several rewards for the coterie: A Tome of Thaumaturgy for Claude’s character granting him more sorcerous knowledge; a suit of full plate mail for Jon; and an exquisite flamberge for Glenn. He also adds a couple of books – the quest items the Tremere were seeking. 
Happy with their treasures everyone is about to log off but Siôn asks them not to. He uses the location pane to transport everyone out of the knights’ stronghold and on to the streets of Vienna. Here Virstania is waiting and congratulates the characters on their success and then demands they surrender the books. The coterie considers fighting (Virstania has been set to talk mode by Siôn so combat cannot start until everyone is ready) but Virstania clicks her fingers and two gargoyles appear at her side (Siôn had Virstania cast a discipline with nice SFX such as Flame Ring and then used ‘addthing’ to create two gargoyles at her side. To avoid having the gargoyles appear in the same place as Virstania he goes into ST Head mode and places one on each side of her.) The coterie backs off and decides not to fight (they are low on blood after fighting the knights.) Omar puts the books on the floor – effectively surrendering them to the Tremere. Glenn decides he doesn’t accept this and throws down a torch he has in his character’s inventory announcing that he is burning the books! 
Virstania is enraged but Siôn decides the coterie would not survive the battle. He announces, speaking through Virstania, that the coterie has made enemies of the Tremere and that to expect vengeance to follow shortly. Virstania and her gargoyle slaves disappear (delete object for quick getaways!) The coterie breathes a sigh of relief. 
The game ends with everyone excitedly discussing what to do next: Will they attack the Tremere? Flee town? Take over the knight’s old base? 
As you can see from these examples, a Storyteller can use the game tools to tell any story that s/he can imagine. We encourage all novice and expert Storytellers to create their tales in the World of Darkness, and we encourage all the Kindred and Kine out there to have fun and enjoy V:TM Redemption.
VIII. Customer Support
Customer Support
You should read through the manual and the readme file on the CD before contacting Activision Customer Support. Additionally, if you have internet access, check out our Top Solutions and/or search our troubleshooting database at: http://www.activisionvalue.com/

Please ensure that your computer system meets the minimum system requirements that are listed on the bottom of the box. Our Customer Support representatives will not be able to help customers whose computers do not meet the requirements. So that we can better help you, please have the following information ready:

-	Complete product title (include version number)
-	Exact error message reported (if any) and a brief description of the problem
-	Your computer's processor type and speed (e.g. Pentium 200 MHz)
-	Amount of RAM
-	Make and model of your video and sound cards (e.g. Diamond Viper V770, Creative Sound Blaster Live Platinum)
-	Make and model of your CD-ROM or DVD-ROM drive (e.g. Samsung SC-140)
-	Operating system

NOTE: Please do not contact Customer Support for hints/ codes/ cheats; only technical issues.

NOTE: Internet/ e-mail support is handled in English only.

Internet:	http://www.activisionvalue.com/

Our support section of the web has the most up-to-date information available including patches that can be downloaded free-of-charge. We update the support pages daily so please check here first for solutions. By selecting the game you are inquiring about you can view the Top Solutions for the game to date. If you don't find your question/solution there try using the Search.

World Wide Customer Support:
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NOTE: Multiplayer components of Activision games are handled via online only
Services with Activision Forums, E-mail and File Library Support (available in English only):
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E-mail: support@activision.com.au
NOTE:    E-mail is for technical issues only, no hints or codes will be given. 
                Please note that online support is available in English only.

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Kundendienst in Deutschland
Kundendienst
Bevor Sie sich mit dem Kundendienst in Verbindung setzen, sollten Sie die technische Hilfedatei zu Rate ziehen. Diese enthält Anworten auf häufig gestellte Fragen und bietet Ihnen möglicherweise eine schnelle und einfache Lösung Ihres Problems. Wenn Sie auch nach dem Lesen der Hilfedatei noch technische Probleme haben, können Sie sich jederzeit an einen unserer unten aufgeführten Online-Dienste wenden.
Aufgrund der Komplexität von Netzwerkspielen bitten wir Sie, die folgenden Informationen bereitzuhalten, wenn Sie sich an den technischen Kundendienst wenden: 
1.	Vollständiger Produkttitel 
2.	Die genaue Fehlermeldung (falls vorhanden) sowie eine kurze Beschreibung des Problems 
3.	Eine Kopie des DirectX-Diagnoseberichts. Um diesen zu erhalten, gehen Sie auf Start>Ausführen, geben dxdiag c:\dxdiag.txt ein und drücken dann die Eingabetaste. Den Bericht finden Sie dann direkt auf Laufwerk C. 
Sollten Sie Schwierigkeiten mit dem Mehrspieler-Modus oder beim Online-Spiel haben, halten Sie bitte auch folgende Informationen bereit:
Wenn Sie ein Modem verwenden: 
1.	Art des Modems an jedem Ende (Marke, Modell, Geschwindigkeit, intern oder extern)
2.	Anzahl der Modems
3.	Anschluß (Port), auf dem jedes Modem konfiguriert ist
4.	Kann Hyperterminal (oder ein beliebiges Terminal-Programm) mit Ihrem Modem verwendet werden? So können Sie auf einfache Weise überprüfen, ob Ihr Modem richtig konfiguriert ist.
Verbindungsgeschwindigkeit
Haben Sie überprüft, ob die Datenkomprimierung, Fehlererkennung und 
Flusskontrolle deaktiviert sind? Informationen hierzu finden Sie im Handbuch
zu Ihrem Modem.
Wenn Sie ein externes Modem verwenden: 
1.	Typ der verwendeten seriellen Karte 
2.	Verfügen Sie über ein 7adriges serielles Kabel? 
Wenn Sie in einem LAN spielen: 
1.	Können Sie die anderen Computer im Netzwerk sehen? 
2.	Art der Netzwerkkonfiguration 
3.	Marke der Netzwerkkarte 
4.	Typ der von Ihnen verwendeten Software sowie die Versionsnummer 
Kundendienst in Deutschland
Es stehen Ihnen werktags von 14.00 bis 18.00 Uhr und am Wochenende von 16.00 bis 18.00 Uhr (außer an gesetzlichen Feiertagen) folgende deutsche Hotline-Nummern zur Verfügung:

Hintline:	01 90/51 00 55  (Tipps & Tricks zum Spielablauf – 1,21 DM/0,62 Euro pro Minute*)
Technische Hotline:	0 18 05/22 51 55  (ausschließlich bei technischen Problemen – 0,24 DM/0,12 Euro pro Minute*)

E-Mail: 	support@activision.de

Deutsche Website:	http://www.activision.de/

*Der Tarif hängt von Ihrem Netzbetreiber ab – hier Telekom AG.
Online-Dienste US
Internet: support@activision.com oder http://www.activision.com/support (nur in englischer Sprache)

Assistenza Tecnica Clienti in Italia
SERVIZIO CLIENTI

Prima di contattare il nostro servizio clienti vi preghiamo di cercare la soluzione al vostro problema nel file di aiuto presente sul CD del gioco; usandolo si possono superare la maggior parte dei problemi che si verificano più frequentemente. Se anche dopo averlo consultato continuate a non essere in grado di sistemare la situazione mettetevi pure in comunicazione con uno qualsiasi dei servizi elencati qui di seguito.

Per consentirci di aiutarvi con più efficacia cercate di chiamarci da vicino al vostro computer,  e di avere sotto mano le seguenti informazioni:

	1.	Il titolo completo del prodotto.
	2.	Il messaggio d’errore che compare (se c’è) e una breve descrizione del problema.
	3.	Il tipo di sistema operativo che state utilizzando (per esempio Windows 95 o DOS)
	4.	Il tipo di processore montato sul vostro computer e la sua velocità (per esempio Intel Pentium®90).
	5.	La marca e il modello della scheda video e della scheda sonora (per esempio Diamond Stealth 64 video, Sound Blaster 16 audio).
	6.	State usando un joystick? Di che tipo e modello? A quale porta gioco è collegato (es., scheda audio, porta gioco dedicata)?
	7.	Di quanto spazio libero su hard disk disponete?
	8.	Di quanta RAM dispone il vostro computer?

Se riscontrate dei problemi con le sezioni multiplayer o on-line del prodotto, vi preghiamo di fornirci le seguenti informazioni quando chiamate.

Se state usando un modem:
	1.	Che tipi di modem state usando (per entrambi i giocatori coinvolti – marca, modello, velocità, interno o esterno)?
	2.	Avete più di un modem?
	3.	In quali porte sono configurati?
	4.	L’Hyperterminal (o qualunque altro programma per terminale) funziona con il vostro modem? Questo è un modo molto facile di verificare che il vostro modem sia configurato correttamente.
	5.	A quale velocità state effettuando la connessione?
	6.	Vi siete assicurati che compressione dati, rilevazione d’errore e controllo di flusso siano disattivati?  Fate riferimento al manuale del vostro modem per ottenere maggiori informazioni.
Se state usando un modem esterno:
	1.	Che tipo di scheda seriale state usando?
	2.	Avete un cavo seriale a sette fili?
Se siete su rete LAN:
	1.	Riuscite a vedere gli altri computer in rete?
	2.	Qual è la vostra configurazione di rete?
	3.	Qual è la marca della vostra scheda di rete ?
	4.	Che software di gestione di rete state usando? Che versione è?

Servizi on-line con forum Activision, e-mail e librerie di supporto

Internet: http://www.activision.com/support

E-mail: support@activision.co.uk

ASSISTENZA TECNICA CLIENTI IN EUROPA

Per ottenere assistenza tecnica si può contattare Activision in Gran Bretagna al numero +44 870 2412148 negli orari 08.00 - 19.00 (ora locale) da lunedì a venerdì, il sabato dalle 08.00 alle 17.00. Sono esclusi i giorni festivi.

Per assistenza clienti si può contattare Activision in Gran Bretagna al numero +44 (0) 8705 143 525 
negli orari 13.00 – 17.00 (ora locale), da lunedì a venerdì, esclusi i giorni festivi.

IN ITALIA

Servizio di Assistenza Tecnica Leader Distribuzione SpA
Tel: +39 800 821177 da lunedì a venerdì dalle 10.00 alle 20.00
Fax:  +39 0332 870890
E-Mail: collegarsi al sito http://www.leaderspa.it/  e lasciare un messaggio
Internet: http://www.leaderspa.it/

Per il supporto tecnico e il servizio clienti nei paesi non menzionati fate riferimento al distributore locale dei prodotti Activision o ai nostri servizi on-line (tenete presente che questi servizi sono esclusivamente in lingua inglese). 

Japan Support
Phone: 052-773-1615

email: support@activision.co.jp

Korea
SEGO ENTERTAINMENT
Phone:
080-214-4545
Contact a customer service representative:
Between the hours of 9:00 AM and 6:00 PM (Korean time) - Monday through Friday
Between the hours of 9:00 AM and 12:00 PM (Korean time) - Saturday
Mail:
Sego Entertainment, Customer Service
Hanshin Electronic Town A dong 3F, 82 Hankangro 3ka, Yongsangu, Seoul Korea
FAX:
02) 3273-2409, 24 hours a day
Email:
help@sego.co.kr
ISP:
Hitel SEGOGAME
Nownure SEGOGAME
Unitel SEGOGAME
Chollian SEGOGAME

Asistencia Técnica: America Latina
MEXICO
Funny Life, S.A. de C.V.
Lago Chalco 130
Col. Anahuac
México, 11320, D.F.
En D.F. y Area Metropolitana:
5396-8731
Lada sin costo:
01-800-712-5459

BRAZIL
ELECTRONIC ARTS LTDA BRAZIL
TELEFONE: (011) 5506-0232 - Solicitar suporte técnico
FAX: (011) 5505-1173 - Enviar A/C suporte técnico
INTERNET: suporte@ea.com
How to contact us:
Electronic Arts Ltda
Tel ( 011 ) 5506-0232 
Fax : (011) 5505-1173 - to customer support
Internet : suporte@ea.com

ARGENTINA
Tele Opcion
Av. Roque Saenz Peña 811 Piso 4 "E" - Buenos Aires - Argentina
Hot Line (54) 11 - 4326-7752
soporte@teleopcion.com

North America

You should read through the manual and the readme file on the CD before contacting Activision Customer Support. Additionally, if you have internet access, check out our Top Solutions and/or search our troubleshooting database at: http://www.activisionvalue.com/

Please ensure that your computer system meets the minimum system requirements that are listed on the bottom of the box. Our Customer Support representatives will not be able to help customers whose computers do not meet the requirements. So that we can better help you, please have the following information ready:

-	Complete product title (include version number)
-	Exact error message reported (if any) and a brief description of the problem
-	Your computer's processor type and speed (e.g. Pentium 200 MHz)
-	Amount of RAM
-	Make and model of your video and sound cards (e.g. Diamond Viper V770, Creative Sound Blaster Live Platinum)
-	Make and model of your CD-ROM or DVD-ROM drive (e.g. Samsung SC-140)
-	Operating system

NOTE: Please do not contact Customer Support for hints/ codes/ cheats; only technical issues.

NOTE: Internet/ e-mail support is handled in English only.

Internet:	http://www.activisionvalue.com/

Our support section of the web has the most up-to-date information available including patches that can be downloaded free-of-charge. We update the support pages daily so please check here first for solutions. By selecting the game you are inquiring about you can view the Top Solutions for the game to date. If you don't find your question/solution there try using the Search.

Address:
Activision Value
Attn: Customer Support
7646 Golden Triangle Dr.
Eden Prairie, MN 55344
 
E-Mail:		Support@activisionvalue.com
 
Fax:		952-918-9560
 
Phone:		952-942-5382

Hours are from 9am to 5pm Central Standard Time, excluding weekends and holidays.

Servicio de Atención al Cliente: España
ASISTENCIA TÉCNICA

Antes de ponerte en contacto con nosotros no olvides consultar el archivo de ayuda técnica, donde encontrarás respuestas a las preguntas más frecuentes. Si aun así continúas teniendo problemas de tipo técnico intenta conseguir la siguiente información:

Título del producto
Mensaje de error exacto (si lo hay) y una breve descripción del problema.
Sistema operativo que estás utilizando (Windows 95, MS-DOS, etc.)
Tipo y velocidad del procesador de tu ordenador (Pentium 90, Pentium 133, etc.)
Fabricante y modelo de las tarjetas de vídeo y sonido de tu ordenador.
Memoria RAM y memoria convencional libre.

Servicios en línea con los Foros de Activision, E-Mail y Biblioteca de archivos

Internet: 	http://www.activision.com/support
E-mail: 		support@activision.co.uk

Asistencia al Cliente de Activision en el Reino Unido: +44 (0) 8705 143 525
Asistencia Técnica de Activision para el resto de Europa: + 44 870 2412148 
Horario de atención: Lunes a Viernes de 08:00 a 19:00 horas, Sabado de 08:00 a 17:00
Sólo se ofrece asistencia en línea en inglés.

Sus llamadas pueden ser grabadas.

SERVICIO DE ATENCIÓN AL CLIENTE

Si experimentas algún problema técnico con este juego, no dudes en ponerte en contacto con nosotros en:

PROEIN, S.L.
Av. De Burgos, 16 D 1º
28036 MADRID

Atención al cliente
91 384 69 70
Fax
91 766 64 74

Nuestro horario es de Lunes a Viernes de 10:00 a 14:00 horas  y de 16:00 a 18:00 horas.

También puedes contactar con nosotros a través de correo electrónico en: soporte@proein.com

Y no dejes de visitar nuestro sitio web: http://www.proein.com/

Para ponerse en contacto con la Asistencia técnica y Servicio al cliente en las áreas que no se muestran en la lista, llama a tu distribuidor local o ponte en contacto con el servicio en línea de Activision. (Sólo se ofrece asistencia en línea en inglés.)

UK and Australia
 For Technical Support:
In Australia, please call 1 902 263 555. Calls are charged at $1.98 + GST per minute.
In the U.K., please call  + 44 (0) 870 2412148, between 8:00 a.m. - 7:00 p.m. (UK time).
For Technical Support and Customer Service in areas not listed, please contact your local distributor or Activision online.
(Please note that online support is available in English only.)

UK and Europe

Customer Support
Before contacting customer support, please consult the technical help file. It contains the answers to some of our most frequently asked questions and may quickly and easily
provide a solution to your difficulty. If after reviewing the technical help file you are still experiencing problems, please feel free to contact us through any of the online 
services listed.
In order to assist us when dealing with your difficulty, please have the following information ready when you call or attach it to your email to support@activision.co.uk.

Complete product title.
Exact error message reported (if any) and a brief description of the problem.
A copy of your Direct X Diagnostics report. To access this go to Start –> Run and type
dxdiag c:\dxdiag.txt and press ENTER. The report will be found in your My Computer C: drive. 

If you are experiencing difficulty with the multiplayer or online portion of the product, please assist us by having the following additional information ready when you call.

If you are using a modem:
What kind of modem is on each end (brand, model, speed, internal or external)?
Do you have more than one modem?
On which port is each configured?
Does Hyperterminal (or any other terminal program) work with your modem? This is an easy way to test whether or not your modem is configured correctly.
At what speed are you connecting?
Have you made sure data compression, error detection, and flow control is turned OFF?  Refer to your modem’s manual to do this.
If using an external modem:
What kind of serial card is being used?
Do you have a seven-wire serial cable?
If you are on a LAN:
Can you see other computers on the network?
What is your network configuration?
What brand of network card do you have?
What network software are you running? What version number?

Online Services with Activision Forums, E-Mail and File Library Support

For support via the web please visit http://www.activision.com/support or e-mail  support@activision.co.uk  

CUSTOMER AND TECHNICAL SUPPORT IN EUROPE

For Customer Support you can contact Activision in the UK on +44 (0) 8705 143 525 between the hours of 8.00am and 7.00pm (UK time) Monday to Friday with the exception of holidays.

For Technical Support, please contact: + 44 (0)870 2412148 between the hours of 8:00am and 7:00pm (UK time) Monday to Friday and Saturdays 8:00am to 5:00pm with the exceptions of holidays.

Your calls may be monitored

For Technical Support and Customer Service in areas not listed, please contact your local distributor or Activision via online.  (Please note the online support is available in English only).

Taiwan
ACERTWP CORPORATION
B1, 18, SHIN-YI ROAD, SECTION 5,
TAIPEI, 106 TAIWAN

CUSTOMER SERVICE DEPARTMENT
TEL: +886 2 87803636-501
TEL: 080-083636 (LOCAL TOLL-FREE)
FAX: +886 2 87805656

Electronic Arts Brazil
Como contatar-nos:

ELECTRONIC ARTS LTDA
TELEFONE: (011) 5506-0232 - Solicitar suporte técnico
FAX: (011) 5505-1173 - Enviar A/C suporte técnico
INTERNET: suporte@ea.com 
How to contact us:

Electronic Arts Ltda
Tel ( 011 ) 5506-0232 
Fax : (011) 5505-1173 - to customer support
Internet : suporte@ea.com