excite for web servers found documents about: (Query-By-Example) - higher confidence, - lower confidence; click icons to find similar documents 99% Convergence at work Summary: For instance, when a customer service rep calls up a file, a Visual Basic program takes the account number from the workflow and makes a connection to the customer service system, linking to the account and describing the document. "That's good fill-in work for us," Glister says. If the estimated waiting time for incoming callers to talk to a customer service representative is one minute, the... 89% How the Internet is driving "wide area workflo... Summary: How the Internet is driving "wide area workflow". Convergence is a requisite for technology vendors to survive. That new type of application is wide area workflow. Wide area workflow. Convergence is now inevitable--a requisite for technology vendors to survive. 88% Managing a bank's untapped assets Summary: Banking & Financial Services White Paper Managing a bank's untapped assets. But often overlooked is the most valuable asset of all: information. managing paper. The costs of managing paper documents add up quickly. The convergence of these technologies under one vendor such as FileNet has enabled banks to more efficiently manage the untapped information asset locked in unstructured data. 86% IW World Class Solutions Summary: It's a valuable synergy of need,. Bank officials were so amazed when the project was finished in just two weeks that they decided to create a full-scale application for employee personnel records. Both projects use ImageBASIC from Diamond Head. Employees were justifiably excited when they learned that 10,000 documents could be stored on one CD. It took about two weeks for approval. 86% Banking technologies move toward convergence Summary: Transaction Processing Show reveals maturity in product breadth. Banking technologies. Although they are all documents and must all be managed, banking operations have always seen themselves as a unique community. Unisys also announced its VisualLockbox product for processing wholesale lockbox operations. ImageScan (Lanham, MD) showed its wholesale lockbox product. 86% From COLD to digital automated document factory Summary: Enterprise Storage Solutions For Data & Document Management. From COLD to digital automated document factory. ADFs provide enterprise document management in a consistent, high-performance manner. ADFs provide this capability. * Internet access to digitally stored documents. 86% CCIM and the banking enterprise Summary: Mainly because this technology produces positive effects in the customers' back office while being more cost and time effective for the bank. Now is the time to look at alternative distribution channels and find ways to move their customers to a cheaper, more customer-centric way of making transactions." Customers should have one place they can call and find out anything they need. * Making card... 86% Why document management companies cannot sel... Summary: companies cannot sell electronic imaging. electronic imaging. Document management tools and electronic imaging are two very different products. "Now we are the standard imaging technology for the bank," the vendor says. But because the IT department is now doing the selling, the vendor waits. 85% Amtrak traces steps of Empire State Building sh Summary: Imaging World, April 21st, 1997 Amtrak traces steps of. Now, instead of three people, there is one person performing that job. "But we proved to ourselves we could handle a high-volume period." He also preaches regular maintenance of the scanner. Amtrak also eventually want to be able to fax out from the system. 85% Voice of the future Interactive voice respons... Summary: Interactive voice response. Many of the callers need basic information about their accounts, such as "when is my next payment due?" Most of those requests can be handled by the customers themselves, without an operator, using an innovative approach to information management. Information Management Consultants (IMC, McLean, VA) and Voicetek (Chelmsford, MA) worked together on an interactive voice... 85% With service in mind, a new vendor emerges Summary: With service in mind, a new vendor emerges. The total value of the transaction is approximately $80 million. ViewStar is calling off its impending IPO and will become DSI's Enterprise Applications Group. It expects to generate $110 million in 1996. Lest you assume call centers are all about voice calls, think again. 85% IW Special Report From The Channel Summary: The users just don't know what they need." "I don't know of any vendor that does that well," he comments. Just as vendors are obliged to educate their resellers, so too are those resellers responsible for educating their users, the experts declare. * "Distributors are not set up to support software, and they end up in the middle between you and the vendor," says Johnson. Johnson believes good... 85% Maturing market clarifies document capture choi Summary: "We saw that there were a lot of places to get equipment, and lots of companies that wanted the technology, but most system integrators and VARs were doing enterprise systems," he says. "But there weren't that many people in between, doing departmental systems." Where Cornerstone comes in, she says, is when the user wants to do unique things with its systems. The veteran of the three, the company... 84% Why workflow users need BPR tools Summary: Why workflow users need BPR tools. Workflow vendors have for so long wrapped their software in the lingo of business process re-engineering that BPR and workflow software seem to be one and the same. Workflow users need these bridges if they want to translate task automation into business process improvement. Workflow software is an implementation technology, concerned with process automation... 84% Caution- technology convergence ahead Summary: Studies in the late 1970s demonstrated that while it was advantageous to use technology to create and manage office documents, there was a need to tie workers together because, after all, workers need to engage each other in their daily activities (the first glimmer of workflow awareness! the office automation manager). Developing an image. At that point, users could think of managing published... 84% The Buzz 5-5-97 Summary: If you only judge the company by its Wall Street performance, you would probably think it is headed for the dumpster. He deserves all the credit in the world for his accomplishments, but sometimes a company just cries out for new leadership. Just a passing thought: Maybe FileNet should buy Diamond Head Software. Connections vary, sometimes dramatically. So what's driving the EDM/PDM vendors these... 84% DST Systems Summary: DST is the largest record-keeping service provider to the financial services industry. 84% Building the electronic document warehouse Summary: Building the electronic document warehouse. user workstation-generated documents, such as spreadsheets, word-processing documents, etc. Capturing documents. Building an EDW solution starts with document capture. Non-computer-generated documents must be converted to electronic format and indexed externally. 84% 40 companies to watch in 1997 Summary: They are: R.E. Ray Edwards, Apex D.E. Dan Elam, IMERGE B. T.S. Robert Smallwood, Image Associates S. 84% Customers big winners in healthcare automatio... Summary: As a result, TML processes about 350,000 claims annually. As business grew, so did the streams and volumes of paper. In addition, it needed to be technology compatible with our host claims adjudication system." The software automatically routes the claim to the host claims processing system for adjudication. However, customer service is more important than cost savings.
	TOP OF PAGE		HOME ++ SEARCH IW ++ DAILY NEWSWIRE ++ CURRENT PUBLICATIONS ++ ABOUT IW BUYER'S GUIDE ++ DIIME ++ SUBSCRIBE ++ COMMENTS
	© 1995, 1996, 1997 Cardinal Business Media, Inc. All Rights Reserved. The names, logos and icons identifying CBMÆs products and services are proprietary marks of Cardinal Business Media, Inc. CBM has no liability for content or goods on the Internet except as set forth in the Terms and Conditions of Service.