To start using LineOne you need to have Internet software installed on your computer. The LineOne CD includes Microsoft Internet Explorer browser software along with email and newsgroup reader software. To install the LineOne software follow the instructions below:
1. Insert the CD-Rom in your CD drive.
2. Double click on LineOne PPC icon in LineOne window.
3. Follow the easy on-screen instructions. If you require any further assistance,
please call the LineOne Helpdesk on 0906 30 20 100. Calls to this number are
charged at 50p per minute, and may be recorded for training purposes.
At the end of the installation process your computer should
automatically restart and connect you to the LineOne registration page. If it
does not, try the following:
1. Remove all disks from their drives and restart your
computer.
2. Double-click on the Internet Explorer or Browse the
Internet icon (the picture of a globe with a magnifying glass) on the desktop
Connecting
to LineOne registration manually
If you are still experiencing problems connecting to the registration page, or if you already have Internet software on your computer and do not wish to install the LineOne software, follow the instructions below to connect directly to the LineOne registration page:
1. Check to see whether you are connected to LineOne: The apple icon in the top left hand corner of the screen should be flashing if you are connected.
2. If you have an external modem check that it is switched on and check all
the connections between your modem, computer and telephone line. Try turning
your modem on and off. You can also try going to Control Panels and then select
Modem and then check that your modem is correctly set up.
3. Open the connection
window. Open the PPP or Remote Access control panel from the Apple menu.
4. Check the following
settings Username: register@lineone.net Password: newuser Number: 08457 00
22 99
5. Now try clicking the Connect button to connect to LineOne. If you are still experiencing problems try the following. Open the TCP/IP control panel from the PPP or Remote Access menu and make sure that the Connected via option is set to PPP and the configure option is set to using PPP server. Leave the name server addr and search domains boxes empty. Open the Modem control panel from the PPP or Remote Access menu and make sure that the correct modem is selected from the list.
6. Now try clicking
the Connect button to LineOne. If you are still experiencing problems try
running the Internet Connection Wizard Assistant.
In order to register with LineOne you will need to supply us
with the following information:
·
Your contact details - including your name, date of birth,
postal address and contact telephone numbers.
·
A LineOne username which will identify you as a LineOne
member and will form part of your LineOne email address. You will be asked to
either select a name from a list or create your own using any combination of
lower case letters or numbers up to a maximum of 20 characters.
·
A password which you will need to access the LineOne. You
will be asked to choose a password which is different from your LineOne
username and consists of between 6 and 16 characters. It will also be case
sensitive.
·
A security word to identify you as a LineOne account holder
should you ever require telephone support. Your security word must be different
from your LineOne username and password.
Setting up your Internet software
At the end of registration you will be asked if you wish to
download the automatic set up file to set up your Internet software with your
new LineOne settings. If you are using a Netscape Internet browser, or if you
want to preserve your existing software settings, you will need to set up your
software manually.
After downloading the automatic set up file your connections
settings should have been set up automatically.
To connect to LineOne simply double-click on the LineOne,
Internet Explorer or Browse the Internet icon on the desktop.
Each time you connect to LineOne, you'll see the Login page
- your gateway to the LineOne service. To login to LineOne type your LineOne
username (e.g. john.smith) into the first box, your password into the second
box and click Enter.
·
Your username does NOT include '@lineone.net'.
·
Your username and password are both case sensitive and must
be entered in the correct case. Make sure that the caps lock key on your
keyboard is turned off.
·
Tick the auto login box to bypass the login page next time
you connect to LineOne.
·
Note that selecting the automatic login will allow anyone
else using your computer access to your LineOne account. Do not use the
automatic login if you are going to set up sub-accounts with restricted access.
1. Open outlook express by double clicking the Mail icon on the desktop or by selecting the Mail menu in the Internet Explorer toolbar.
2. From the Edit menu in Outlook express select Preferences.
3. If the New Account window is displayed, enter a name for the account and check that the Account type POP is selected.
4. Click on the Email option, under Accounts, in the list on the left hand side of the window.
5. Check that the following settings are correct: Full name: your real name (e.g. John Smith) Email address: your full email address(e.g. john.smith@lineone.net) Account ID: your LineOne user name in lower case (e.g. john.smith) SMTP server: smtp.lineone.net POP server: pop3,lineone.net POP password: your LineOne password (case sensitive)
6. Check that the Save password box is selected and enter your LineOne password (case sensitive)
7. Click on the Advanced button and make sure that the Leave a copy of message on server option is NOT selected.
8. Click OK to
save your settings and return to Outlook Express.
LineOne's Webmail gives you easy access to your email from
any computer connected to the Internet without having to use your everyday
email software.
Although Webmail allows you to send and receive email from
any computer with an Internet connection, it does not provide the flexibility
or additional benefits of standard email software.
See the Email Software help page for help using email
software such as Internet News, MS Exchange or Outlook Express.
Opening Webmail:
To open Webmail, login to LineOne from any computer and
click on the 'Check your email' link to view your Webmail Mailbox.
Using Webmail:
To read a message, click on the sender's name. To create a
new message, click the Compose button.
You can also delete a message without opening it by clicking
the Delete button to its right. To close your mailbox and log out of Webmail,
click the Close Mailbox button. Once you have opened a message, you can reply
to it, forward it to someone else, or delete it.
The Reply To, Forward and Delete buttons are located above
and below the open message.
Use the Mailbox button to return to your mailbox at any
time.
To compose a new message, or reply to an existing message,
type in the title/subject, the recipient's email address and the text of your
message as appropriate and click the Send button.
Please note the following points:
·
If you delete a message from your mailbox it will be removed
from the LineOne server and you will NOT be able to download it with your email
software.
·
Any messages that are not deleted from your Webmail mailbox
will be left on the mail server and downloaded the next time you use your email
software to read your mail.
·
Webmail does not allow you to send or open email attachments
in other applications (such as PowerPoint and Microsoft Word). If you wish to
send or open email attachments, you must use email software such as Internet
Mail or Outlook Express (see the Email Software help page for more details).
·
You can generally tell whether an email has an attachment by
its size: messages without attachments are generally smaller than 5000 bytes.
·
Webmail will automatically close after about 30 minutes of
inactivity to prevent other people from reading your email.