Copyright: Copyright © 1997 Microsoft Corp.


You're having other problems

Microsoft offers technical support and services ranging from self-help tools to direct assistance from a Microsoft technical engineer.

Note   The services and prices listed here are available in the United States and Canada only. Support services may vary outside the U.S. and Canada. For more information on support in other locations, contact your local Microsoft subsidiary.

Microsoft's support services are subject to Microsoft's then-current prices, terms, and conditions, which are subject to change without notice.

  Choose the support option that's right for you

Outside the U.S. and Canada, contact the local Microsoft subsidiary office in your area. For a list of worldwide Microsoft subsidiaries, click:

  Microsoft Technical Support Worldwide


Choose the support option that's right for you

Here are the options you can choose from:

Self Help Tools

  Self-Help Tools Online

Direct Assistance from a Microsoft Technical Support Engineer

  Direct Assistance from a Microsoft Technical Support Engineer

Other Microsoft Services

Includes information on customer service and text telephone numbers for the deaf. For more information, click:

  Other Microsoft Services

Microsoft Technical Support Worldwide

For information on how to obtain Microsoft Technical Support from Microsoft worldwide subsidiaries outside the U.S. and Canada, click:

  Microsoft Technical Support Worldwide


Self-Help Tools

Microsoft Technical Support Online at http://www.microsoft.com/support/

This site uses the cutting-edge technology of Microsoft to help you access the most relevant technical information and resources to answer your support questions. Online support helps you find the answers you need quickly and easily through the following features:

•	Troubleshooting Wizards: Microsoft Technical Support Online has built-in diagnostic technology to help you easily pinpoint problems and identify solutions. Just ask for help on a specific problem, and a Troubleshooting Wizard will walk you through, step by step, until your question is resolved. Troubleshooting Wizards are like electronic versions of our own engineers.

•	Product-Specific Support Home Pages: Think of this as an electronic information synthesizer. It automatically pulls together the top technical articles, the most frequently asked questions, downloadable files, and more for your specific product. If you need an answer in a hurry, be sure to stop here first. Chances are the solution you are looking for is already waiting for you.

•	Frequently Asked Questions (FAQs): FAQs are questions about Microsoft products that our engineers have identified as those customers ask most often. Like the Product-Specific Support Home Pages, this invaluable feature extracts just the most critical, up-to-date questions and answers on your products to help you find solutions quickly. FAQs are updated continually.

•	Knowledge Base: Here you'll find a collection of more than 75,000 detailed articles-updated daily-with technical information about products, bug and fix lists, and answers to commonly asked technical questions. The Knowledge Base also provides descriptions of product issues and workarounds, optimization tips, and compatibility issues for every product. A step-by-step process helps you build a query to search the database, making it easy for you to look for information on the product or technology of your choice.

•	Help Files, Service Packs, & More: Keep your system current with access to thousands of files from our software library, all available for downloading. This includes free software add-ons (connect charges may apply), bug fixes, peripheral drivers, software updates, sample code, patches, application notes, sample files, and programming aids.

•	Support Site Tour: The Support Site Tour uses a "Support Wizard" to help you easily get the information most relevant to your product and technical support needs. First, select your product. Next, indicate what you would like to do: find a technical article, troubleshoot a problem, or download a driver. Then just double-click and the Support Wizard takes you where you want to go.

•	Newsgroups: This peer-to-peer communication forum links you to a worldwide community of other Microsoft customers and technical experts, including Microsoft's Most Valuable Professionals. Newsgroups offer a unique way to help you find answers, tips, and tricks by putting you in touch with other Microsoft product users who have similar interests.

Additional Information

  Choose the support option that's right for you

  Other Self-Help Tools

  Direct Assistance with a Microsoft Technical Support Engineer

  Other Microsoft Services

  Microsoft Technical Support Worldwide


Self-Help Tools Other
Other Self-Help Tools

In addition to the Internet resources, Microsoft Technical Support provides the following additional technical information resources:

•	Microsoft TechNet: If you are an information technology (IT) or Help desk professional responsible for administering your corporate network or supporting end users then you can stay on top of your organization's requirements with TechNet. TechNet is a comprehensive resource for evaluating, implementing, and supporting Microsoft business products. Every month, TechNet delivers two CDs packed with more than 150,000 pages of the critical information you need to smoothly deploy mission-critical systems and minimize downtime-all while building your technical expertise. To subscribe, see your local authorized retailer, or call (800) 344-2121, Monday through Friday, excluding holidays, 6:30 A.M to 5:30 P.M. Pacific time.

•	Microsoft Developer Network Library (MSDN): If you develop applications for the Internet or the Windows® operating system, or use Microsoft products for any other development purposes, you'll enhance your productivity with an MSDN subscription. MSDN is Microsoft's official source for technical programming information, SDKs, DDKs, Windows, BackOffice™, Microsoft Office, and Visual Tools for developers. For more information on MSDN subscription levels and benefits, visit MSDN online at: http://www.microsoft.com/msdn/. Or call (800) 759-5474, Monday through Friday, excluding holidays, 6:30 A.M. to 5:30 P.M. Pacific time.

•	Microsoft Download Service (MSDL): Provides direct modem access to Microsoft's electronic technical library, which contains sample programs, device drivers, patches, software updates, and programming aids. The service is available 24 hours a day, 365 days a year. In the U.S. dial (425) 936-6735. Connect information: 1200, 2400, 9600, or 14400 baud, no parity, 8 data bits, and 1 stop bit. In Canada, dial (905) 507-3022. Connect information: 1200 to 28800 baud, no parity, 8 data bits, and 1 stop bit.

•	Microsoft FastTips: An automated toll-free telephone service for quick answers to common technical questions, as well as technical articles by telephone, fax, or mail. To access FastTips or to receive a catalog of the articles available, call one of the following numbers on a touch-tone telephone:

•	Desktop Applications: (800) 936-4100

•	Desktop Systems: (800) 936-4200

•	Development Tools: (800) 936-4300

•	Business Systems: (800) 936-4400

You can use the following keys on your touch-tone telephone after you reach FastTips.

To do this:	Press this key:
Advance to the next message	*
Repeat the current message	7
Return to the beginning of FastTips	#

Additional Information

  Choose the support option that's right for you

  Self-Help Tools:  Microsoft Technical Support Online

  Direct Assistance with a Microsoft Technical Support Engineer

  Other Microsoft Services

  Microsoft Technical Support Worldwide


Direct Assistance with a Microsoft Technical Support Engineer

Standard No-CHARGE Support

If you still need answers to your technical questions, Microsoft offers no-charge support for retail* versions of FrontPage 98 as follows:

•	Unlimited no-charge support for usability issues including product features, menu commands, formatting, setup, and other user interface issues.

•	Two (2) no-charge support incidents for assistance with the following issues:

Development issues (including programmability issues)

External database connectivity issues

Installation and configuration of server extensions

To receive your Standard No-Charge Support, in the U.S., please call (425) 635-7088, 6 A.M. to 6 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, please call (905) 568-3503, 5:00 A.M. to 5:00 P.M. Pacific time, Monday through Friday, excluding holidays.

Note   Toll-charges may apply.

In the U.S. and Canada, you can also submit your support question via the Internet with Web Response. For more details, go to Microsoft Technical Support Online at http://www.microsoft.com/support/.

*Note: If your Microsoft product was pre-installed or distributed with your personal, the personal computer manufacturer or ISP is responsible for providing your product support. For support, contact the manufacturer or source from which you obtained your Microsoft product.

When you contact us for support, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information:

•	The version of the Microsoft product you use.

•	The type of hardware you use.

•	The operating system you use.

•	The exact wording of any messages that appeared on your screen.

•	A description of what happened and what you were doing when the problem occurred.

•	A description of how you tried to solve the problem.

After-Hours Support

If you require support after normal business hours, you can purchase Pay-Per-Incident Support:

•	In the U.S., for a fee of $15US per incident, please call (800) 936-5600 or (900) 555-2400, 24 hours a day, seven days a week, including holidays.

•	In Canada, for a fee of $45CDN plus tax per incident, please call (800) 668-7975, 5:00 A.M. to 9:00 P.M. Pacific time, seven days a week, excluding holidays.

•	In the U.S. and Canada, you can also submit your support question via the Internet with Web Response. For more details, go to Microsoft Technical Support Online at http://www.microsoft.com/support/.

Note: Support fees for the (800)# calls will be billed to your VISA, MasterCard, or American Express credit card. Support fees for the (900)# calls will appear on your telephone bill.

Priority Annual Support

If you anticipate a higher volume of support incidents, or need priority access to Microsoft Technical Support Engineers, you can purchase a Priority Annual Desktop Account as follows:

•	In the U.S., for more information or to purchase an annual account at a cost of $295US per 10 incidents, please call (800) 936-3500, 24 hours a day, seven days a week, including holidays. To submit an incident against an existing account, call (800) 936-4700, 24 hours a day, seven days a week, including holidays.

•	In Canada, for more information, to purchase an annual account at a cost of $295CDN plus tax per 10 incidents, or to submit and incident against an existing account, please call (800) 668-7975, Monday through Friday, excluding holidays, 5:00 A.M. to 9:00 P.M. Pacific time.

Additional Information

  Choose the support option that's right for you

  Self-Help Tools:  Microsoft Technical Support Online

  Direct Assistance with a Microsoft Technical Support Engineer

  Other Microsoft Services

  Microsoft Technical Support Worldwide


Other Microsoft Services

Text telephone

Microsoft text telephone (TT/TTY) services are available for the deaf or hard-of-hearing. In the U.S., using a TT/TTY modem, dial (425) 635-4948 between 6:00 A.M. and 6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In Canada, using a TT/TTY modem, dial (905) 568-9641 between 8:00 A.M. and 8:00 P.M. eastern time, Monday through Friday, excluding holidays.

Microsoft Customer Service

For customer service issues on Microsoft products, upgrades, and services, contact the Microsoft Sales Information Center. In the U.S., call (800) 426-9400. In Canada, call (800) 563-9048.

Note   Technical support is not available at these numbers.

Additional Information

  Choose the support option that's right for you

  Self-Help Tools:  Microsoft Technical Support Online

  Other Self-Help Tools

  Direct Assistance with a Microsoft Technical Support Engineer

  Microsoft Technical Support Worldwide


Microsoft Technical Support Worldwide

If you are outside the U.S. and have a question about a Microsoft product, first:

•	Check the information in this Help file or product manual.

•	Check the readme files that come with your product disks. These files provide general information that became available shortly before the product was released.

•	Go to Microsoft Technical Support Online at http://www.microsoft.com/support/.

If you cannot find a solution, you can receive information on how to obtain product support by contacting the Microsoft subsidiary office in your area.

Calling a Microsoft subsidiary office

When you call your local Microsoft subsidiary, you should be at your computer and have the appropriate product documentation at hand. Be prepared to provide the following information:

•	The version of the Microsoft product you use.

•	The type of hardware you use, including network hardware, if applicable.

•	The operating system you use.

•	The exact wording of any messages that appeared on your screen.

•	A description of what happened and what you were doing when the problem occurred.

•	A description of how you tried to solve the problem.

Microsoft subsidiary offices and the countries they serve are listed below. If there is no Microsoft subsidiary office in your country, please contact the establishment from which you obtained your Microsoft product.

Additional Information

  Choose the support option that's right for you

  Self-Help Tools:  Microsoft Technical Support Online

  Other Self-Help Tools

  Direct Assistance with a Microsoft Technical Support Engineer

  Other Microsoft Services

Microsoft Worldwide Subsidiaries

•	Argentina
Microsoft de Argentina S.A.
Customer Service: (54) (1) 819-1900
Fax: (54) (1) 819-1921
Technical Support:
(Consumer, POS, and DAD): (54) (1) 314-0560
(BSD and DD, only for installation): (54) (1) 819-1900

•	Australia
Microsoft Pty. Ltd.
Fax: (61) (02)805-0519
Sales Information Centre: (61) (02) 870-2100
Installation Support: (61) (02) 870-2132
Bulletin Board Service: (61) (02) 878-5200
Technical Support: (61) (02) 870-2131

•	Austria
Microsoft Ges.m.b.H.
Phone: 0222-68 76 07
Fax: 0222-68 16 2710
Information: 0660-6520
Prices, updates, etc.: 0660-6520
CompuServe: GO MSEURO (Microsoft Central Europe)
Standard Support: Installation and Handling
Windows 95: 0660-6510
Microsoft Excel for Windows: 0660-6511
Microsoft Access: 0660-6761
TechNet, Developer Network, Bookshelf: 0660-6506
General information about Support Network in Central Europe:
FAX: 0049/2622/167006

•	Belgium
Microsoft NV
Phone: +32-2-730 39 11
Fax: +32-2-726 96 09
Microsoft Information Center: +32-2-481 52 52
CompuServe: 02-2150530 (GO MSBEN)
Bulletin Board: +32-2-726 85 45 (14400/1200/2400/9600 bd, 8N1, ANSI)
Technical Support:
+32-2-513 32 74 (Dutch speaking)
+32-2-502 34 32 (English speaking)
+32-2-513 22 68 (French speaking)

•	Bolivia
See Argentina

•	Brazil
Microsoft Informatica Ltda.
Phone: (55) (11) 514 -7100
Fax: (55) (11) 514 - 7106/514-7107
Technical Support:
Phone: (55) (11) 871-0090
Fax: (55) (11) 262-8638
Technical Support Bulletin Board Service: (55) (11) 872-4106
Technical Support Help by Fax: (55) (11) 871-4701

•	Canada
Microsoft Canada Inc.
Head Office Phone: 1 (905) 568-0434
Customer Support Centre: 1 (800) 563-9048
Technical Support:
Desktop Systems including Microsoft Windows 95: 1 (905) 568-4494
Microsoft Office and Office Components: 1 (905) 568-2294
Other Standard Technical Support: 1 (905) 568-3503
Priority Support Information: 1 (800) 668-7975
Text Telephone (TT/TDD) 1 (905) 568-9641
Technical Support Bulletin Board Service: 1 (905) 507-3022

•	Caribbean
Microsoft Caribbean, Inc.
Phone: (809) 273-3600
Fax: (809) 273-3636
Technical Support: (214) 714-9100

•	Central America
See Latin America

•	Chile
Microsoft Chile S.A.
Phone: 56-2-330-6000
Fax: 56-2-330-6190
Customer Service: 56-2-800-213121
Personal Operating System and Applications:
Phone: 56-2-330-6222
Fax: 56-2-341-1439

•	Colombia
Microsoft Colombia
Phone: (571) 618 2245
Fax: (571) 618 2269
Technical Support: (571) 618 2255

•	Czech Republic
Microsoft s.r.o.
Phone (+42) (2) 611 97 111
Fax: (+42) (2) 611 97 100
Technical Support:
(+42) (2) 2150 3222 or 53 52 56 (Windows 95 only)

•	Denmark
Microsoft Denmark AS
Phone: (45) (44) 890 100
Fax: (45) (44) 685 510
Technical Support:
Phone: (45) (44) 89 01 11
Microsoft Sales Support: (45) (44) 89 01 90
Microsoft FaxSvar: (45) (44) 89 01 44
Microsoft BBS: (45) (44) 66 90 46
(Document 303030 in FaxSvar contains detailed instructions)
Microsoft MSDL: (45) (44) 66 90 46
Microsoft FastTips: (45) (44) 89 01 44

•	Dubai
Microsoft Middle East
Phone: (971) 4 513 888
Fax: (971) 4 527 444

•	Ecuador
Corporation Microsoft del Ecuador S.A.
Phone: (593) 2 460-447, (593) (2) 460-451
Customer Service: (593) (2) 460-453, (593) (2) 460-458
Technical Support: (593) (2) 463-094

•	Egypt
Microsoft Egypt
Phone: +202-418-5571
Fax: +202-4174766

•	England
See United Kingdom

•	Finland
Microsoft OY
Phone: (358) (90) 525 501
Fax: (358) (90) 522 955
Product Support:
Phone: (358) (90) 525 502 500
Microsoft FaxSvar: (46) (0) 8-752 29 00
(Information in Swedish and English)
Microsoft BBS: (46) (0) 8-750 47 42
(Information in Swedish and English)
Microsoft MSDL: (358) (90) 455 03 66
Microsoft FastTips: (358) (90) 525 502 550
For Technical Support, please contact your local reseller.

•	France
Microsoft France
Phone: (33) (1) 69-86-46-46
Fax: (33) (1) 64-46-06-60
Telex: MSPARIS 604322
Technical Support Phone: (33) (1) 59-85-96-33 (Province)/33 3 49 49 49 57(2)
Technical Support Fax: (33) (1) 69-28-00-28
Fax Information Service: (33) (1) 36-70-13-13

•	French Polynesia
See France

•	Germany
Microsoft GmbH
Phone: 089/3176-0
Fax: 089/3176-1000
Telex: (17) 89/83 28 MS GMBH D
Information: 089/3176 1199
Prices, updates, etc.: 089/3176 1199
CompuServe: GO MSEURO (Microsoft Central Europe)
Bulletin board, device drivers, tech notes:
        Btx: *microsoft# or *610808000#
Standard Support: Installation and Handling
Windows 95: 089/3176-1115
Microsoft Excel for Windows: 089/3176-1120
Microsoft Access: 089/3176-1180
TechNet, Developer Network: 089/3176-1810General information about Microsoft support in Central Europe:
Fax: 02622/167006

•	Greece
Microsoft Hellas, S.A.
Phone: (30)(1) 6806-775 through (30)(1) 6806-779
Fax: (30)(1) 6806-780

•	Hong Kong
Microsoft Hong Kong Limited
Fax: (852)2560-2217
Product support Faxback Service: (852)2535-9293
Microsoft Club Upgrade Centre: 	(852)2880-5085
Microsoft Club Member Hotline: 	(852)2516-5113
Technical Support: (852) 2804-4222

•	Hungary
Microsoft Hungary
Phone: +36 (1) 268-1668
Fax: +36 (1) 268-1558
Technical Support: +36 (1) 267-4636 (2MSINFO)

•	Iceland
See Denmark

•	Ireland
See United Kingdom

•	India
Microsoft India
Phone: (011) (91) (11) 646 0694, 646 0767, 646 0813
Fax: (011) (91) (11) 646-0813

•	Indonesia (SP)
Microsoft Indonesia - Jakarta
Technical Support
Phone: 62 21 5721060
Fax: 62 21 5732077

•	Israel
Microsoft Israel Ltd.
Phone: 972-3-613-0833
Fax: 972-3-613-0834

•	Italy
Microsoft SpA
Phone: (39) (2) 7039-21
Fax: (39) (2) 7039-2020
Microsoft by Fax (Fax-on-demand service):
(39) (2) 70-300-703
Customer Service (New product info, product literature):
(39) (2) 70-398-398
Dealer Support (Customer Service for resellers only):
(39) (2) 70-398-388
Bulletin Board: (39) (2) 7030-0102
Technical Support: (39) (2) 70-398-351
Microsoft Consulting Service: (39) (2) 7039-2400
Microsoft Rome Office: (39) (6) 5432-497

•	Japan
Microsoft Company Ltd.
Technical Support: (81) (424) 41-8700
Fax Information Service:
(81) (3) 5454-8100 (1#-0# for guidance)
Microsoft Support Sales:
(Technical Support options/ Support Contract)
Phone: 0120-37-0196 (toll free domestic only)
Channel Marketing Information Center:
(Presales Product Support)
Phone: (81) (3) 5454-2300
Fax: (81) (3) 5454-7951
Customer Service Phone :
(Version upgrade/Registration)
Phone: (81) (3) 5454-2305
Fax: (81) (3) 5454-7952

•	Korea
Microsoft CH
Phone: (82) (2) 531-4500
Fax: (82) (2) 531-1724
Office Technical Support: (82) (2) 508-0040
Windows Technical Support: (82) (2) 563-0054
Developer Technical Support: (82) (2) 566-0071
Technical Support Fax: (82) (2) 531-4600
Technical Support Bulletin Board Service:
(82) (2) 538-3256

•	Latin America
Microsoft
Latin American Headquarters (U.S.A.)
Phone: (305) 489-4800
Fax: (305) 491-1616
Customer Service: (425) 936-8661
Technical Support: (214) 714-9100

•	Liechtenstein
See Switzerland (German speaking)

•	Luxembourg
Microsoft NV
Phone: +32-2-730 39 11
Microsoft Information Center: +32-2-481 52 52
CompuServe: +32-2-215 05 30 (GO MSBEN)
Bulletin Board: +32-2-726 85 45
(1200/2400/9600/14400 bd, 8N1, ANSI)
Technical Support:
+32-2-513 32 74 (Dutch speaking)
+32-2-502 34 32 (English speaking)
+32-2-513 22 68 (French speaking)

•	Malaysia (SP)
Microsoft (Malaysia) Sdn Bhd:
Phone: (60-3) 793-9595
Fax: (60-3) 791-6080

•	México
Microsoft México, S.A. de C.V.
Technical Support:
(Applications and Operating Systems)
(52)(5) 325-0912
Customer Service. (52)(5) 325-0911
Fast Tips: (52)(5) 237-4894
(24 hours x 365 days service)
Bulletin Board Service:
(52)(5) 628-6200
(2400s/14400k baud, 8 bits, No parity, 1 stop bit, ANSI
terminal emulation)
(52)(5) 628-6202
(14400k baud, 8 bits, No parity, 1 stop bit, ANSI terminal emulation)
User: MSMEXICO, NO Password

•	Morocco
Microsoft Afrique Du Nord
Phone: (212) 2 47 10 72
Fax: (212) 2 47 10 86

•	Netherlands
Microsoft BV
Phone: 023-5689189
Customer Service: 023-5677700
CompuServe: 020-6880085 (GO MSBEN)
Bulletin Board: 023-5634221
(1200/2400/9600/14400bd, 8N1, ANSI)
Technical Support:
023-5677877 (Dutch speaking)
023-5677853 (English speaking)

•	New Zealand
Microsoft New Zealand Ltd
Phone: 64 (9) 358-3724
Fax: 64 (9) 358-3726
Technical Support:
Phone: 64 (9) 357-5575
Fax: 64 (9) 307-0516 and 357-5577

•	Northern Ireland
See United Kingdom

•	Norway
Microsoft Norway AS
Phone: (47) (22) 02 25 00
Fax: (47) (22) 95 06 64
Product Support: (47) (22) 02 25 50
Microsoft Sales Support: (47) (22) 02 25 80
Microsoft BBS: (47) (22) 18 22 09
(Document 404040 in FaxSvar contains detailed instructions)
Microsoft FaxSvar: (47) (22) 02 25 70
Microsoft MSDL: (47) (22) 18 22 09
Microsoft FastTips: (47) (22) 02 25 70

•	Papua New Guinea
See Australia

•	Paraguay
See Argentina

•	Peru
See Latin America

•	Philippines (SP)
Microsoft Philippines
Phone: 632 811 0062
Technical Support:
Phone : 632 892 2295/2495
Fax: 632 813 2493

•	Poland
Microsoft Sp. z o.o.
Phone: (+48) (22) 661-5433
Fax: (+48) (22) 6615434
Information Service: (+48) (22) 6286924
Technical Support:
(+48) (22) 6216793 or (+48) (71) 441357

•	Portugal
Microsoft Portugal MSFT, Lda.
Phone: (351) 1 4409200
Fax: (351) 1 4412101
Technical Support:
Standard Support (All Clusters):
       (351) 1 4409280/1/2/3
Fax : 351 1 4411655

•	Republic of China
Microsoft Taiwan Corp.
Phone: (886) (2) 504-3122
Fax: (886) (2) 504-3121
Technical Support: (886) (2) 508-9501

•	Republic of Ireland
See United Kingdom

•	Russia
Microsoft A/O
Fax: (+7) (502) 224 50 45

•	Scotland
See United Kingdom

•	Saudi Arabia
Microsoft Saudi Arabia
Phone: +966-1-488-1165
Fax: +966-1-488-1576 ext 300
Technical Support (POS and DAD only):
Phone: 800 124 0500
       (toll free within Saudi Arabia)
Fax: 966-1-4740576

•	Singapore
Microsoft Singapore Pte Ltd
Phone: (65) 337-6088
Fax: (65) 337-6788
Customer Services:
Phone: (65) 433-5488
Fax: (65) 339-9958
Product Support Services:
Phone: (65) 337-9946
Fax: (65) 337-6700

•	Slovenia/Slovenija
Microsoft d.o.o. (see Germany also)
Phone: +386 61 1881 133
Fax: +386 61 1881 137
Technical Support:
+386 61 123 23 54 or +386 64 331 020

•	Slovak Republic
Microsoft Slovakia s.r.o.
Phone (+42) (7) 37 63 02
Fax: (+42) (7) 37 66 71
Technical Support: (+42) (7) 31 20 83

•	South Africa
Microsoft South Africa
Phone: (27) 11 445 0000
Fax: (27) 11 445 0343 or (27) 11 445 0046
Technical Support:
(Toll Free): 0 802 11 11 04
(Toll): (27) 11 445 0100
Customer Service Centre: (27) 11 445 0145

•	Spain
Microsoft Iberica SRL
Phone: (34) 1-807-9999
Fax: (34) 1-803-8310
Technical Support: (34) 1-807-9960
Customer Service: (34) 1-804-0096
Fax Back telephone: (34) 1-804-0096

•	Sweden
Microsoft AB
Phone: (46) (0) 8-752 56 00
Telex: 8126132 MICRAB AB
Fax: (46) (0) 8-750 51 58
Product Support: (46) (0) 8 -752 09 29
Sales Support: (46) (0) 8-752 56 30
Microsoft FaxSvar: (46) (0) 8-752 29 00
Microsoft BBS: (46) (0) 8-750 47 42
(Document 202020 in FaxSvar contains detailed instructions)
Information on Technical Support: (46) (0) 8-752 09 29
Microsoft MSDL: (46) (0) 8-750 47 42
Microsoft FastTips: (46) (0) 8-752 29 00

•	Switzerland
Microsoft AG
Phone: 01-839 61 11
Fax: 01-831 08 69
Prices, updates, etc.: 01/839 61 11
CompuServe: GO MSEURO(Microsoft Central Europe)
Documentation:
Phone: 155 59 00
Fax: 064-224294, Microsoft Info-Service, Postfach, 8099 Zürich
Standard Support: Installation and Handling
Windows 95: 01/342-4085
Microsoft Mail Client: 01/831-1581
Microsoft Excel for Windows: 01/342-4082
Microsoft PowerPoint for Windows: 01/342-4082
Microsoft Word for Windows: 01/342-4087
Microsoft Access: 01/342-4121
Microsoft Software for Apple Macintosh: 01/342-4081
TechNet, Developer Network, Bookshelf: 01/342-1964
Technical support (French speaking): 022-738 96 88
General information about Microsoft Support in Central Europe:
FAX: 0049/2622/167006

•	Thailand
Microsoft (Thailand) Limited
Phone: (662) 266-3300
Fax: (662) 266-3310
Product Support:
Phone: (662) 632-0360 through 3
Fax: (662) 632-0364

•	Turkey
Microsoft Turkey
Phone: 90 (212) 258 59 98
Fax: 90 (212) 258 59 54
Support Hotline:
  Phone: 90 (212) 258 96 66
  Fax: 90 (212) 258 95 99
Bulletin Board Service: 90 (212) 227 93 90
Faxback Service: 90 (212) 227 93 80 ( 81, 82 or 83 )

•	United Kingdom
Microsoft Limited
Fax: (01734) 270002
Phone: (01734) 270001
Microsoft KeyData:
(Bulletin Board Service)
 (01734) 270065 (up to 14.4Kbaud, n, 8, 1)
Microsoft KeyFax:
(Faxback Information Service)
 (01734) 270080
Telephone Support:
Consumer, Desktop Apps &
Personal Operating Systems: (01734) 271000
Microsoft Connection, Pre-Sales Information:
(0345) 00 2000

•	Uruguay
Soporte Técnico: (598) (2) 77-4934

•	Venezuela
Corporation MS 90 de Venezuela S.A.
Other information: (582)265-2250
Fax: (582)265-0863 / (582)265-2611
Technical Support: (582)264-1933

•	Wales
See United Kingdom