What’s in this Section?
In this section you will learn how to recover from a disk crash. The instructions in this section build on the information contained in Section 2. We recommend that you become familiar with the information presented in Section 2 before moving on to this section.
Section Topics
4-1: Recovering Data
4-2: Preparing for a Disk Crash
4-3: Recovering from a Disk Crash
Restoring data that you have accidentally lost, archived, or want to transfer to another computer is quick and easy with BounceBack. There are three ways to recover data:
û By using the QuickRestore shortcut icon on your desktop.
Note: This feature not available in BounceBack Express
û By using the Compare List from the Launch BounceBack Backup/Compare command in the BounceBack Launcher task bar menu.
û By dragging and dropping files in Windows Explorer.
Each method is explained in this section.
Using the QuickRestore shortcut icon on your desktop is the quickest and easiest way to restore lost, changed, or deleted files. See Recovering Data Using QuickRestore. You can also access the restore feature by clicking on the BounceBack Launcher icon in the taskbar, and selecting BounceBack QuickRestore.
When you start a backup by selecting Launch BounceBack Backup/Compare command from the BounceBack Launcher, BounceBack software compares the files on your system disk with the ones stored on the backup drive, and gives you an opportunity to view the files that are deleted from your system drive.
Follow these steps:
1. Select Launch BounceBack Backup/Compare from the BounceBack Launcher icon menu.
2. Wait a few minutes for the backup scan to complete.
3. Click the View Changes button.
4. In the BounceBack Comparison Results window, select Deleted Files from the View menu. This displays all files and folders that are deleted from your system disk, but found on the backup drive. Selecting Changed Files will display files which exist on both drives but are different.
5. Click the Restore button to recover all the deleted files, or select the ones you want to recover and then click the Restore button.
You can use the Windows Explorer to drag-and-drop to recover files from the backup drive to your system drive. You need to know which files you want to recover in order to use this method.
Follow these steps:
1. Click Start, Programs, Accessories (Windows XP/2000 only) and select Windows Explorer.
2. Double-click the drive letter for the backup drive.
3. Using your Windows navigation tools, select the folders or files on the backup drive that you want to recover.
4. Drag the folders or files you want to recover by left-clicking and dragging to the location on your system drive for the recovered data.
BounceBack and a backup drive together provide a "hands-off" backup solution. The first time you install the software with Disaster Recovery enabled, it will automatically create a bootable backup drive with all of your valuable data.
However, if you disable the automatic backup and do not complete manual backups on a regular basis, you will not be able to recover data that you have added to your system since the first full backup.
Think about a backup strategy. BounceBack can accommodate practically any backup strategy that you decide upon. For example:
û You can set a reminder to back up your system daily, weekly, or bi-monthly.
û You can configure the BounceBack to back up your system every time you connect the backup drive to your system.
û You can configure the BounceBack to start a backup on a set schedule and power off your system when you are finished working.
To prepare yourself for a complete disk crash, verify that you have followed these guidelines:
û You allowed BounceBack to complete a full backup of your system the first time you installed it. In other words, you did not cancel the backup before it finished.
û You have a backup strategy in place that backs up the data on your system on a regular basis.
û You are familiar with the documentation available on the BounceBack software CD-ROM.
If you follow these guidelines, you can recover from a complete disk crash.
Note: These options are only available for bootable backup drives. Disaster Recovery must also be selected during installation.
If you followed the guidelines in Section 4-2 and have implemented a backup strategy, you will be able to recover from a complete system disk failure.
First you need to determine if it is the hard drive that has crashed, or some other failure has disabled your system (for example, the monitor or system board). You have these options if your system disk is crashed:
û You can replace the hard drive in your computer yourself, using the backup drive as the replacement.
û You can package and ship your computer along with the backup drive to a repair facility and let them replace the drive (recommended).
û You can send your computer to a repair facility and continue to work by using your hard drive with another compatible computer while your computer is repaired.
û You can use the BounceBack Rescue Disk to try to boot your computer and recover your files.
û
If you are using a
This section contains instructions if you choose to replace your computer’s drive with the backup drive.
Follow these steps:
1. Remove the internal hard drive in your computer. You may need to refer to your computer’s user manual.
2. Remove the hard drive from the external hard drive enclosure.
Note: The BounceBack software installation CD has instructions for removing the hard drive from the backup drive enclosure. Please refer to the Documents folder on the installation CD (“Desktop drive removal.pdf“ or “Notebook drive removal.pdf”) for more information.
3. Install the backup drive in the computer.
4. Contact
1. Insert the BounceBack software CD into a CD drive and click on the Help arrow.
2. Adobe Acrobat Reader 5.0 will launch with the BounceBack manual as the default document.
3. Select the File menu option, top left hand corner, followed by Open.
4. A
browser opens that can be used to review all disc drives attached, from the ‘Look In’ list box select the
Follow these steps if you decide to send the computer and the backup drive to a repair center:
1. Contact your repair center and advise them that you have a fully bootable backup drive.
2. Package the computer, backup drive, and BounceBack software CD for shipment.
3.
Contact
Follow these steps if you send your notebook to a repair shop and keep the backup drive. You can continue to work by connecting the backup drive to another compatible notebook or PC.
1. Contact your repair center, advise them of the computer failure, and send them the computer.
2. Connect your backup drive to any similar computer with a compatible operating system to continue using your data until your computer is returned.
3. When your computer is returned, power it on and verify it is working correctly and that the operating system has been reinstalled on the system drive.
4. Re-install the BounceBack software; make sure you check the Disable Disaster Recovery box and do not perform a backup.
Important: You need to preserve the data already on the backup drive. After you recover the data you lost, then you can start a full backup.
5. With the backup drive connected, select Launch BounceBack Backup/Compare. Click the Restore button in the BounceBack Comparison Results window.
6. Repeat step 5 until no Deleted files are displayed.
7. Reboot the system.
Note: You can also use Windows Explorer to drag and drop files to recover them. You may need to re-install some of your applications.
Note: Not available with BounceBack Express
The BounceBack Rescue Disk is designed to help you recover from a disk crash when the computer cannot boot to the operating system. If you have done a complete initial backup of your computer, and backed up the data on your computer on a regular basis, you should be well protected from a disk crash.
Follow these steps:
1. Power off the computer.
2. Connect the backup drive.
3. Insert the Rescue Disk CD in the computer’s CD drive.
4. Power on the computer.
5. Several status messages scroll across the screen during the boot-up procedure.
6. Enter one of the following commands at the next prompt.
Important: The Rescue command will NOT work with Windows systems that have the Windows folder named something other than Windows (ex: WinNT).
Note: When you use the image command, the hard drive in the computer must have enough disk space for all the data on the backup drive. In other words, the computer disk capacity must be equal to or greater than the backup drive capacity.
Note: When you use the image command, the Rescue Disk will automatically copy the files and directories from the backup drive to your computer. The process takes several minutes, and if the screen on your computer goes blank, you can press the Ctrl key to bring it back. You will see several star characters (*) scroll on the screen as the data is recovered from the Backup drive to your computer.
7. Reboot the computer and verify that your system has been successfully repaired.
If you remove the primary drive in your notebook, and if you made a full backup on an backup secondary bay drive, you will be able to boot from the secondary drive in your notebook.
Important: Booting a secondary drive in your notebook my require CMOS changes. Refer to your computer’s documentation or contact the manufacturer for more information.