We have tried to make this product as easy to understand and use as possible. However, there are always ways to improve. If you have suggestions, please email them to suggestions@modomedia.com.If there is a problem with your CD [it is somehow defective] we also want to know that. First consult the website at: http://www.modomedia.com/ . There may be a "fix" posted if there is a problem that is common among users of this product. If you don't find the information you need there, send email to defective@modomedia.com
Be sure to read the TIPS section thoroughly, most likely we have what you are looking for there.