This book is intended to cater for a cross section of readers from Directors to IT Managers and from users to programmers. The early sections of the book introduce the concept of OfficeTalk, describing the key features and benefits of the product. This is followed by sections that describe the technical requirements for adopting the product and how the product could integrate with existing systems. The main core of the manual is intended for the OfficeTalk user and the OfficeTalk administrator. Each aspect of the product is described in full detail. The last section of the manual is intended for the programmer, describing how he or she can use Visual Basic or any other high level language to program using the OfficeTalk Application Programming Interface (API).