Part of a successful product integration involves meeting the needs of as many people as possible, within the organisation, whilst not exposing them to unnecessary functionality. OfficeTalk may be configured such that certain users have access to some modes while other users have access to different modes. For example, you may wish to give the sales team access to only the contact, mail and diary modes, while only managers will have access to the project planning mode.
Tighter integration with the data needs of an organisation is met through OfficeTalk's provision for database customisation. OfficeTalk lets you add additional data fields to the standard data types. Furthermore, OfficeTalk lets you add property pages to each of the standard data type property sheets, which may contain one or more custom or system fields. For example, OfficeTalk could be used to store additional data with each contact, such as the contact's birthday, marital status, National Insurance number etc.