Customer Service Management
		If you're in the business of repair or maintenance, or the allocation of jobs to personnel, whether it's an important technical letter that needs answering by someone in a professional office, or a trained consultant to do a special job, TCM 4000's CSM module can easily and efficiently organise the appointments, issue the jobsheets or other forms and display what is going on within your organisation so that all concerned have an instant overivew.
		The Key Elements of the Customer Service Management Module are the abiltity to list Assets according to categories, to set skill levels for personnel according to those categories and to take in service call details regarding those Assets and to allocate personnel to the jobs. The jobs can be escalated through various levels until completion, with jobsheets and other forms being generated as required.
		The setup of your CSM can be done in a large variety of ways and some examples of the possibilites are set out on Apt Projects' web pages, just follow the link.
		This incredible CSM feature will fill in your timesheet for a whole week based on your diary entries.