Copyright: Copyright © 2001 Scantrack Ltd


Chart Reports

Proportional OS report

This report will display (in pie chart format) the proportional OS layout on the entire network.


Contents

General

Preface

Summary and Key Features of the SYNC Pro Package

Philosophy

Support

Getting Started

Login

The Main Screen

The Toolbar

The Left Panel

The Menu Bar

File

Select a Database

Create a New Database

Close the Database

Import INF Files

Quick Import INF Files

Export

Preferences

Options

Admin Users

Backup

Backup Database

Restore Database

Exit

Edit

Copy

Delete

Remove Completely

Properties

Report

Toolbar

User Reports

Hardware Reports

Software Reports

Fault Reports

Chart Reports

Network Reports


Edit

Copy

Copy the contents

Delete

Delete the selected user/computer name from the database. The user/computer name will be added to the database when a quick import or import is done.

Remove Completely

Remove the selected user/computer name completely from the database. The user/computer name will remain removed until the user logs in again with the specified username/computer name

Properties


Edit / Properties

Personal

This option displays all the personal information about a user. A screen similar to the following will appear (Click on the tabs to move between the options available)

CPU / RAM etc

This option displays all the CPU, Memory and Audio properties of the workstation allocated to the selected user.

Devices

This option displays the Devices information of the workstation allocated to the selected user. To view the details of a device, click on the + in front of the device name. The device information is displayed on the right hand side of the screen.

Drives

This option displays the Drives mapped on the users workstation. It includes the Root letter, Description, Total size, Free space, Drive label, Drive serial number, Drive mapping path and the connected as name.

I/O Devices

This option displays the Input and Output devices for the workstation allocated to the selected user.

MS Office

This option displays the Microsoft Office applications installed with the version number.

ODBC Drivers

This option displays the Open Database Connectivity (ODBC) Drivers installed on the workstation allocated to the selected user.

Operating System (OS)

This option will display the OS Information of the workstation allocated to the selected user. This includes the OS Bootup, Setup and Registration information. It will also display additional information i.e. Microsoft Plus features installed and Service Pack installed.

Printers

This option displays the Printers installed on the workstation allocated to the selected user. It includes the Printer name, Printer driver name and printer port selected.

Uninstalls

This option displays the Programs installed on the workstation which can be uninstalled from the Control Panel.


Fault Reports

Device Conflict report

This report will let the administrator view all the device conflicts (if any) on user systems. It will display the computer name, problem number and device name.

Comparison Report (All)

This report will display all Configuration settings of the user, but will also display the configuration settings that has changed, or that has been upgraded.

Comparison Report (Mismatches)

This report will display only the mismatches in Configuration settings of the user.


File

Select a database

This option will be selected when you need to select a database to attach to.

Create a new database

This option can be selected when the system administrator needs to create a new database.

Close the database

Select this option if you need to close the current database you are viewing

Import INF files

Select this option to import previously created INF files. This will import ALL INF files.

·	Click on the Browse button to select the directory where the INF file is saved

·	Click on the Import button to start importing

Quick Import INF Files

This option only imports the information that has changed within the specified criteria you have set up in the Import Times tab in File/Preferences/Options

Export

This option will allow you to export INF files to a specified location

Preferences

Backup

Exit

Select this option to exit the SYNC Admin Module


File / Backup
File / Backup / Backup Database

Backup Database

This option will be used whenever you need to make backup files of the database.

·	Select a folder for the back-up database

·	Type in a name for the file

·	Click on the Save button when done

Backup  Restore database

This option will be used whenever you need to restore a database from a back-up file.

·	Select the folder and file

·	Click on Open

·	The database will now be restored

·	Select File/Select Database to open the database file


File / Preferences
Preferences / Options

Options

Default Paths

·	Default location for the SYNC collector file  Click on the browse button to change the location for this file

·	Default path for the Admin data file  Click on the browse button to change the location for this file

·	Default path for the backup data file  Click on the browse button to change the location for this file

·	Click on the OK button when finished

General

·	These options can be changed as needed. Please note that the settings will be applied to all machines on the network

·	Click on the OK button when finished

Import Times

·	Select the Time Frame import as needed

·	Click on the OK button when finished

Password

·	The administrator will be able to change the password used to login to SYNC here

·	Type in the current password

·	Type in the new password, and verify the new password

·	Click on the change button

·	Click on the OK button when finished

Admin Users

·	Select the User from the list and edit the login name and/or password

·	Click on the Change button when finished

·	Click on the Add button if you need to add more administrator users

·	Select a user, and click on the delete button if you need to delete a user

·	Click on the Save and Close button when finished

Note: All Admin users share the same security level and can change other admin users. A maximum of 10 Admin users can be added to the system.


Hardware Reports
Hardware ReportsHardware Reports

Ram report

The report has been divided into the following sections:

1.	Between 16Mb and 32 MB Ram

2.	Between 32Mb and 64 MB Ram

3.	Between 64Mb and 96 MB Ram

4.	Between 96Mb and 128 MB Ram

The following information from users on the network will be displayed on the report, according to the section applicable:

·	Computer name

·	User logon name

·	Total RAM

·	RAM free at startup

Fixed drive report

This report will display all information regarding the CPU’s on the workstations in the network. The following information will be retrieved according to usernames:

·	Drive root

·	Drive label

·	Drive type

·	Drive size

·	Free space

·	Percent free

CPU report

This report will display all information regarding the Fixed Drives and partitions on the workstations in the network. The following information will be retrieved according to CPU names:

·	Computer name

·	CPU name from OS

·	Vendor

·	Speed

·	FPU (True or False)

·	MMX (True or False)


Login

·	After you have logged on, you will be able to add up to ten different users with separate passwords

·	After successful login you will be prompted that there is no database selected. Click on Yes to attach the database

·	Select the data.mdb file from the location where the SYNC Admin Module has been installed

·	Click on the Open button

·	The database of users will now be imported. The database will remain empty, and will expand as users logon. When they logon, the login script will execute and they will automatically update their INF files. Note that the administrator must use SYNC’s import feature to update the database.

·	It is recommended that you first do the setup of the SYNC Collector files by selecting File/Preferences/Options from the Menu bar.

·	Click on the browse button (...) to select the default location for the SYNC Collector files. The location will by default be the path as specified during the installation of the SYNC Collector on the server (Shared server name eg. SYNC$)

·	Select a location for the temp files

·	Click on OK


Network Reports

Mapped Printers

This report will display all installed and mapped printers on the network. It will also display the printer name and printer driver.

Mapped Drives

This report will display a list of all mapped network drives on the network, per user, with the drive letter, path used and logon name.

Network Protocol

This report will display a list of all protocols installed on the network. Additional IP information on TCP/IP Protocol.


Philosophy

ScanTrack Ltd (member of the iDCorp.plc Group) products and services help ensure that companies obtain a better return on their investment by maximizing productivity.  The main benefits for our users are that we develop professional products, with the best application of the software, in their industry. The benefits for our distributors are that we offer a value-added service to their existing services and customers. ScanTrack provides integrated solutions for database and systems management, customized software and virtual reality programming.


Preface

Welcome to ScanTrack’s SYNC Pro software.  This software is designed to enable the systems administrator to obtain vital information regarding the workstations on the network, without manually compiling the information directly from the workstations.  Everytime a user logs on to the network all the informatrion from the workstation will be downloaded to the server within 3 seconds!  For further information regarding the software, please see the link below:

Summary and Key Features of the SYNC Pro Package

We trust that you will enjoy this package and trust that it will help you to manage your business more efficiently.


Report

The following options are available under the Report tab.  Please click on the link to view more detailed explanations of each option:

Toolbar

User Reports

Hardware Reports

Software Reports

Fault Reports

Chart Reports

Network Reports


Software Reports

MS Office report

This report will display all Microsoft Office applications with version number.

Operating system

This report will display all Operating system information, including name of operating system, OS ID, version number, build and service pack installed.

Uninstall report

This report will display all un-installable software currently installed.

ODBC driver report

This report will display all ODBC drivers installed including the driver path and driver version.


Summary and Key Features of the SYNC Pro Package

SYNC uses a unique technology to determine the under-mentioned information from workstations, and does not operate like your typical client/server applications. A powerful advantage of SYNC is that no client software needs to be installed on the workstation, and information is retrieved directly from the registry without interrogating the system or devices on the workstation. The reason for using registry information instead of interrogation procedures is mainly due to the fact that after the system has booted up, the registry information will be up to date as it will be on every re-boot or startup, so reading it directly from there makes more sense.

This allows SYNC to retrieve information continuously without crashing / interrupting the system.

SYNC can currently retrieve information from the following operating systems

·	Windows 95/98 or higher

·	Windows NT 3.51 or higher

·	Any other operating system that uses a registry as a backbone

·	Please note that only networked PC’s can be traced.

The systems administrator will be able to retrieve the following key information directly from the server:

·	The computer name that has been assigned to the workstation.

·	Last Login date and time.

·	RAM information (Ram, virtual, page).

·	Drive information (incl. hard-drive, stiffy and CD-ROM).

·	Soundcard information.

·	Printer information.

·	Screen information.

·	Total space and Free space available on the workstation.

·	Mouse and Keyboard information.

·	All Microsoft Office applications installed.

·	Time zone.

·	All ODBC Drivers installed.

·	Applications with uninstall features will be listed.

·	Full details regarding the Windows operating system will be returned. This includes the OEM number, the key used, if the software has been registered, original name and company details, all add-on’s for Microsoft Plus!

·	All devices on the workstation will be returned (more detailed information than on a device manager). This will include the driver dates, I/O, IRQ and Memory settings of all devices.

·	Various Reports can also be compiled using the above information. Please refer to the attached examples.

·	The administrator can request a Personal Information form from the user. This will link the individual with the asset for audit and responsibility purposes.


Support

You are welcome to contact the ScanTrack Support team for help and support on SYNC at the following:

SOUTH AFRICA	2nd Floor

Meerlus Building

263a West Avenue

Centurion

Tel:	+27 12 663 2064

Fax:	+27 12 663 2065

e-mail	supportsa@idcorpholdings.com

website	http://www.idcorpholdings.com/

UNITED KINGDOM	Ground Floor, Sterling House

20 Station Road

Gerrards Cross

Buckinghamshire

SL9 8EL

Tel:	+44 1753 278 900

Fax:	+44 1753 278 901

e-mail	supportuk@idcorpholdings.com

website	http://www.idcorpholdings.com/

Please note:

A little preparation can save you time and money, and allow the support representative to help you faster. Try to define the problem so that you can repeat the steps that led to the problem and specifically identify when and how the problem occurred.


The Left Panel

The following is an explanation of the buttons represented on the Main screen in the Left panel:

(Green)	User has logged on today
(Blue)	User’s last login date was yesterday
(Red)	User’s last login date was between 2 - 7 days before
(Black )	User’s last login date was longer that 7 days
	Collapsible Tree - The Tree has been expanded. Click on the icon to collapse the Tree.
	Expandable Tree.  Click on the icon to expand the Tree


The Toolbar

The following is an explanation of the buttons represented on the Main screen in the Toolbar:

Icon / Button	Description	Shortcut key
	Copy	Ctrl + C
	Delete	Del
	Large icon view
	Small icon view
	List view
	Detail view
	Quick Import	F12
	Original configuration	Ctrl + O
	Current configuration	Ctrl + U
	Properties	F11
Please Note: When using SYNC Pro Admin for the first time, the system will open in Current Configuration, as this is the default setting.  To change the default to the Original Configuration setting, click on View/Show/Original Configuration or click on the Original Configuration icon.


Toolbar

The following table contains buttons commonly used throughout the Report Menu toolbar:

	Close the current view
	Go to first page
	Go to previous page
	Go to next page
	Go to last page
	Stop loading
	Print Select the print criteria and click on OK
File Export or Ctrl+E	Export report Select the Export format from the drop down box Select the destination of the export Click on OK
	Toggle Group Tree
	View
	Search text Type the word you need to search for in the specified report. The results will be bordered with a red square


User Reports

Basic User report

This report will retrieve basic user information as follows:

·	Computer name

·	User logon name

·	Network MAC address

·	Original Configuration

·	Current Configuration

·	Personal Data

Detailed User information report

This report will retrieve more detailed information as follows:

·	Responsible person

·	Computer name

·	Employee number

·	Home phone number

·	Office building

·	Floor number

·	Office number

·	Work phone number

·	Asset number

User logon report

This report will retrieve information regarding the last login dates and login times of all users on the network. The users will be divided into the following groups:

1.	Logon Today

2.	Logon Yesterday

3.	Logon in the last week

4.	Logon older than a week

If you double-click on the header of a section, a new tab window will open to allow you to view the list of users in that category.

User PC configuration report

This report will provide the administrator with a detailed list of all users, with the PC configuration details as follows:

Machine	CPU Description MMX (True or False) CPU Mhz RAM
Input devices	Keyboard name Mouse name Mouse buttons Mouse wheel (True or False)
Operating system	OS Name OS Owner OS Organization OS Service pack
Drive(s)	Letter Description Size Drive User logon name Drive mapping
Printer(s)	Local or remote Printer name Printer port