Copyright: © 1998 Visio Corporation. All rights reserved.
Citation: IntelliCAD 98 Online Help © 1998 Visio Corporation. All rights reserved.


Customer Service and Technical Support

Visio Customer Service can help you with product information, reseller or distributor referrals, and product registration. Visio Technical Support can help with information on how to use your product, or how to solve a technical problem.

Customer Service

Technical Support

Fax Information Service

Feedback about Visio products and services

IntelliCAD® 98 by Visio on the World Wide Web

Visio product guarantee


Customer Service

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Contact Customer Service to:

•	Register a Visio product.

•	Change your registration address.

•	Request product information.

•	Order Visio products and upgrades or receive a reseller or distributor referral.

•	Use your 60-day money-back guarantee on Visio products (for products purchased in the U.S., Canada, U.K., the Netherlands, Sweden, and Ireland).

•	Purchase IntelliCAD 98 support incidents.

United States and Canada

Europe, Africa, and the Middle East

Asia/Pacific

Latin America


United States and Canada

Visio Corporation

Customer Service

P.O. Box 1500

Fairport, NY 14450-7500

Tel: (800) 24-VISIO (800-248-4746) or (716) 586-0030

Fax: (716) 586-0820

5:00 a.m. to 6:00 p.m. Pacific time, Monday through Friday


Europe, Africa, and the Middle East

For written inquiries, contact Visio International, Ltd. at the following address:

Visio International Ltd.

Customer Service

P.O. Box 269

Shannon

Co Clare

Ireland

France Tel: 0800 90 65 20 (freefone from France) Fax: 0800 90 64 98 (freefax from France) 9.00 to 17.30, CET, Monday through Friday 9.00 to 17.00, CET, Wednesday	Spain Tel: 900 933 535 (freefone from Spain) Fax: 900 933 534 (freefax from Spain) 10.00 to 17.30, CET, Monday through Friday
Germany Tel: 0130 82 05 15 (freefone from Germany) Fax: 0130 82 05 16 (freefax from Germany) 9.00 to 17.30, CET, Monday through Friday 9.00 to 17.00, CET, Wednesday	Sweden Tel: 020 794457 (freefone from Sweden) Fax: 020 794458 (freefax from Sweden) 9.00 to 17.30, CET, Monday through Friday
Italy Tel: 1677 90566 (freefone from Italy) Fax: 1677 80576 (freefax from Italy) 10.00 to 17.30, CET, Monday through Friday	United Kingdom Tel: 0800 834 859 (freefone from U.K.) Fax: 0800 834 850 (freefax from U.K.) 9.00 to 17.30, GMT, Monday through Friday 9.00 to 16.30, GMT, Wednesday
Netherlands Tel: 06 022 7097 (freefone from the Netherlands) Fax: 06 022 7597 (freefax from the Netherlands) 10.00 to 17.30, CET, Monday through Friday	All other countries Tel: +353 61 704 634 (English) Fax: +353 61 704 635 9.00 to 17.30, GMT, Monday through Friday 9.00 to 16.30, GMT, Wednesday 9.00 to 17.30, CET, Monday through Friday


Asia/Pacific

Australia

Visio Customer Service

PO Box 478

Rydalmere

NSW 2116

Australia

Tel: 1800 647 227 (freefone from Australia)

61 2 9848 4082 (Toll)

Fax: 1800 624 818 (freefax from Australia)

61 2 9638 3622 (Toll)

9:00 to 17.00, EST, Monday through Friday

All other countries in Asia

Please contact your local distributor.


Latin America

Please contact your local distributor.


Technical Support

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Visio Technical Services offers both traditional phone support and online e-mail support. Whether you want information about IntelliCAD® 98 features or have a programming question, Visio Technical Services has a support program for you.

•	If you are a registered IntelliCAD 98 user and have a question about how to use a product feature or function, you can receive 30 days of free technical support from your first call, letter, fax, or e-mail. After your 30 days of free technical support have expired, you can purchase feature-based technical support. This is available on a pay-per-incident basis from Visio Customer Service. You can purchase a support incident when you need it, or you can plan ahead and purchase a package of 5 or 10 incidents.

•	If you are a registered IntelliCAD 98 user and have a question about how to program using LISP, Visio SDS™ (Solutions Development System™), or Microsoft Visual Basic for Applications, you can purchase developer support from Visio Customer Service. You can purchase a support incident when you need it, or you can purchase a pack of 5 or 10 incidents. (Free support is not available for questions regarding how to program.)

Important: Regardless of the type of question you have, you must have your IntelliCAD 98 serial number available when you call Visio Technical Services or use the online support service. The serial number is located on the registration card, on the license agreement, and in the IntelliCAD 98 Help About dialog box.

For a complete list of Visio support options for IntelliCAD 98 in the United States and Canada, call the Visio Fax Information Service at (206) 521-4550 and request document 3000. All other countries, call the Visio Fax Information Service at +353 1 6619704 and request document 3000.

United States and Canada

Europe, Africa, and the Middle East

Asia/Pacific

Latin America


United States and Canada

Visio Corporation

Technical Services

520 Pike Street

Suite 1800

Seattle, WA  98101-4001

Tel: (206) 521-8841

Fax: (319) 582-ICAD (319-582-4223)

6:00 a.m. to 5:00 p.m. Pacific time, Monday through Friday


Europe, Africa, and the Middle East

For the most up-to-date support and policy information about IntelliCAD 98 in Europe, Africa, and the Middle East, contact Visio Customer Service in your region or visit the Visio Web site at www.visio.com/support

Visio Corporation

Technical Services

PO Box 269

Co Clare

Ireland

Tel: +353 61 704670 (English)

Fax: +353 61 704635

8.00 to 17.00, GMT, Monday through Friday

9.00 to 18.00, CET, Monday through Friday


Asia/Pacific

For the most up-to-date support and policy information on IntelliCAD 98 in Australia, please contact Visio Customer Service in your region or visit the Visio Web site at www.visio.com/support.

Australia

Tel: +65 334 2677 (Toll)

Fax: +65 334 4377 (Toll)

9.00 to 17.00, EST, Monday-Friday

All other countries in Asia

Please contact your local distributor.


Latin America

Please contact your local distributor.


Fax Information Service

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To receive by fax up-to-date Visio news, answers to frequently asked Visio questions, and other pertinent information, call the Visio Fax Information Service from a touch-tone phone:

United States and Canada

(206) 521-4550

All other countries

+353 1 6619704

This service is available 24 hours a day, 7 days a week. For an index of available documents, request document 1000.


Feedback about Visio products and services

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United States, Canada, and Latin America

Please fax your suggestions and comments about Visio products or services to the attention of Visio Customer Service at:

(206) 521-4501

Or write to:

Visio Corporation

Customer Service

520 Pike Street, Suite 1800

Seattle, WA 98101-4001

U.S.A.

Europe, Africa, and the Middle East

Please fax your suggestions and comments about Visio products or services to the attention of Visio Customer Service at:

0800 834850 (in the U.K.)

+353 61 704635 (all other countries in Europe, Africa, and the Middle East)

Or write to:

Visio International Ltd.

Customer Service

P.O. Box 269

Shannon

Co Clare

Ireland

Asia, Australia, and New Zealand

Please fax your suggestions and comments about Visio products or services to the attention of Visio Customer Service at:

+65 334 4377

Or write to:

Visio Singapore Pte Ltd

Asia Pacific Operations

Customer Service

331 North Bridge Road

#13-01 Odeon Towers

Singapore 188720


IntelliCAD® 98 by Visio on the World Wide Web

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Visit the Visio site on the World Wide Web for the most up-to-date Visio news and information at www.visio.com

At the IntelliCAD 98 by Visio World Wide Web site (www.visio.com/support) you can:

•	Search the Knowledge Base for in-depth technical articles.

•	Find IntelliCAD 98 service packs as they are released.


Visio product guarantee

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Visio provides a manufacturer’s money-back guarantee for a period of 60 days from the date of purchase of the original product. If for any reason you are dissatisfied with IntelliCAD® 98 and you purchased the product in the U.S., Canada, the U.K., the Netherlands, Sweden, or Ireland, you may return it for a full refund within 60 days of the original purchase date.

If you purchased IntelliCAD 98 directly from Visio in the U.S. and Canada, you can contact Visio Customer Service at 800-24-VISIO (800-248-4746) to get an RMA (Return Merchandise Authorization) number and to find out where to send the product (postage prepaid) with proof of purchase for a full refund of the purchase price of the product.

Alternatively, you can contact Visio Customer Service at 0800 834 859 (in the U.K.) or +353 61 704634 (outside the U.K.) to get an RMA (Return Merchandise Authorization) number and to find out where to send the product (postage prepaid) with proof of purchase for a full refund of the purchase price of the product.