PC Pro Reliability & Service Awards 2004
Online service providers
Do you use a broadband ADSL/cable modem connection to the Internet?
No Yes
Who is your broadband service provider?
AOL Bulldog BT ClaraNet Demon EasyNet Eclipse Freedom2Surf FreeServe FreeUK Frontier HomeChoice Merula Netcom Netscalibur Nextra Nildram NTL Pipex PlusNet Telewest/Blueyonder Tiscali Virgin Wanadoo Zen Other
Please specify:
How satisfied are you with the following aspects of your broadband service?
Reliability of connection Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Not applicable Speed of problem solving Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Not applicable Telephone support Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Not applicable Email service Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Not applicable Web space provided Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Not applicable
Would you recommend your broadband supplier to others?
Yes No
Do you use a dial-up connection to the Internet?
Who is your Internet dial-up provider?
AOL BT ClaraNet CompuServe Demon EasyNet Eclipse FreeUK Freedom2Surf FreeServe Frontier HomeChoice Merula Netcom Netscalibur Nextra Nildram NTL Pipex PlusNet Telewest/Blueyonder Tiscali Virgin Wanadoo Zen Other
How satisfied are you with the following aspects of your dial-up Internet provider?
Would you recommend your dial-up Internet provider to others?