PC Pro Reliability & Service Awards 2004
Printers etc at work
What type of printer/all-in-one have you/your company bought in the last two years (if more than one choose the one you've used most).
Inkjet Inkjet all-in-one Laser Colour laser Laser all-in-one Other
Who was the manufacturer of this device?
Brother Canon Epson Hewlett-Packard Kyocera Lexmark Oki QMS/Minolta Samsung Tally Xerox Other
Please specify:
How reliable would you say the device is?
Very reliable Reliable Neither reliable nor unreliable Unreliable Very unreliable
How satisfied are you with its print quality over time?
Better than you expected As you expected No opinion Worse than expected Very much worse than expected
Would you buy another printer/all-in-one made by the same manufacturer?
No Yes
Please rate any of the manufacturer's support resources you have used for your printer/All-in-One:
Email Support Not used Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Manufacturer's forum Not used Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Manufacturer's website Not used Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Telephone support Not used Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied
Have you contacted the manufacturer to have your device repaired or replaced?
How satisfied were you with the service you received?
Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied