PC Pro Reliability & Service Awards 2004

After-sales support of your home/personal notebook

Please rate any of the manufacturer's support resources you have used for your notebook:


Email Support
Manufacturer's forum
Manufacturer's web site
Telephone support

What difficulties have you experienced with after-sales support once your notebook had been delivered?

 Accuracy/clarity of information
 Difficulty getting through to a support person
 Repairs taking longer than promised/contracted for
 Unreasonable charges
 Unreturned calls
 Not used
 Other

And now the crucial question...

Would you purchase a notebook made by the same company for your home/personal use again?

 No  Yes
Survey 74% complete