PC Pro Reliability & Service Awards 2004
After-sales support of your home/personal notebook
Please rate any of the manufacturer's support resources you have used for your notebook:
Email Support Not used Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Manufacturer's forum Not used Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Manufacturer's web site Not used Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Telephone support Not used Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied
What difficulties have you experienced with after-sales support once your notebook had been delivered?
Accuracy/clarity of information Difficulty getting through to a support person Repairs taking longer than promised/contracted for Unreasonable charges Unreturned calls Not used Other
Please specify
And now the crucial question...
Would you purchase a notebook made by the same company for your home/personal use again?
No Yes