PC Pro Reliability & Service Awards 2004

After-sales support of your home PC

Please rate any of the manufacturer's support resources you have used for your home PC:


Email Support
Manufacturer's forum
Manufacturer's website
Telephone support

What difficulties, if any, have you experienced with after-sales support once your home PC had been delivered?

 Accuracy/clarity of information
 Difficulty getting through to a support person
 Repairs taking longer than promised/contracted for
 Unreasonable charges
 Unreturned calls
 Other
 Not used

And now the clincher...

Would you purchase a home PC made by the same company again?

 Yes  No
Survey 40% complete