PC Pro Reliability & Service Awards 2004
After-sales support of your home PC
Please rate any of the manufacturer's support resources you have used for your home PC:
Email Support Not used Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Manufacturer's forum Not used Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Manufacturer's website Not used Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied Telephone support Not used Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied
What difficulties, if any, have you experienced with after-sales support once your home PC had been delivered?
Accuracy/clarity of information Difficulty getting through to a support person Repairs taking longer than promised/contracted for Unreasonable charges Unreturned calls Other Not used
Please specify
And now the clincher...
Would you purchase a home PC made by the same company again?
Yes No