Connecting to the Internet fails after installation

If you are unable to connect to the Internet after installing Zone Labs security software, the first troubleshooting step is to determine whether Zone Labs security software is the cause. If you are unable to follow the steps below, for example, if you can't clear the Load Zone Labs security software at startup box, contact Zone Labs technical support.

To determine if Zone Labs security software is the cause of connection problems:

Select Overview|Preferences.


In the General area, clear the check box Load Zone Labs security software at startup.



A warning dialog labeled Zone Labs TrueVector Service opens.

Click Yes.


Restart your computer, then try to connect to the Internet.
If you can connect	Your Zone Labs security software settings may be the cause of your connection problems. Make sure that your browser has access permission. See x-ref to section.
If you cannot connect	Your Zone Labs security software settings are not the cause of your connection problems.