ID Lock alerts

An ID Lock alert informs you that information stored in myVAULT is about to be sent to a destination that is not on the Trusted Sites list.

Why these alerts occur

An Id lock alert occurs when information stored in myVAULT is either entered into a Web page or e-mail message, or when your password is being sent to a destination in clear text (unencrypted) form without your authorization.

What you should do

You should determine whether the site requesting the information is one that you trust. Whether you should allow or block the information depends upon the sensitivity of the information, the legitimacy of the request, and the authenticity of the site. If you are in the process of making an online purchase with a trustworthy vendor when you see the alert, it's probably safe to let the information go through. If you see an alert requesting your information when you are not performing such a transaction, it's safest to block the transmission.

Additionally, a few sites transmit passwords in clear text format. If you were to block clear text passwords for a site, then visit that site and enter your password, you would see an ID Lock alert.

How to see fewer of these alerts

You may see frequent ID lock alerts if you frequently submit myVAULT contents to sites that you have not entered on the Trusted Sites list, or if you have blocked clear text passwords for a site that uses clear text passwords. You can minimize the number of ID Lock alerts by adding sites to the Trusted Sites list with which you frequently share your personal information, and by allowing clear text passwords for those sites that use them.