Using Alert Advisor and Hacker ID

Zone Labs AlertAdvisor is an online utility that enables you to instantly analyze the possible causes of an alert, and helps you decide how to respond to a Program alert. To use AlertAdvisor, click the More Info button in an alert pop-up. Zone Labs security software sends information about your alert to AlertAdvisor. AlertAdvisor returns an article that explains the alert and gives you advice on what, if anything, you need to do to ensure your security.

To determine the physical location and other information about the source IP address or destination IP address in an alert, click the Hacker ID tab. This tab will display available information about the IP address that was submitted.

If you are an eBay user and have received an ID Lock alert blocking your eBay password, you can use Alert Advisor to submit a fraud report to eBay. To learn more about how Zone Labs security software protects your eBay identity, see Creating an eBay protection profile .

To submit an alert to AlertAdvisor:

Select Alerts & Logs|Log Viewer.


Right-click anywhere in the alert record you want to submit.


Select More Info from the shortcut menu.

One or two years of access to updates, support, and services is included with the purchase of ZoneAlarm Plus, ZoneAlarm Pro, or ZoneAlarm Pro with Web Filtering; annual maintenance contract required for subsequent access. Zone Labs reserves the right to remove the features and services available through ZoneAlarm at any time.