The level of service your customers dream of will also:
· Slash your costs
· Boost your sales
· Increase customer retention
· Maximize your efficiency
· Give you more control
· Oh yeah, did we forget to mention that it will slash your costs?
ServiceTraq is the ultimate solution for the customer service & support woes of every company with a web presence. It is a hosted application service, which requires no hardware, no software, and no costly systems training... and it is incredibly scaleable and affordable for businesses of any size.
Knowledgebase
Deliver a powerful and intelligent self-help solution to your customers 24 hours a day, 7 days a week, while freeing up valuable CSR (Customer Service Rep) time. The more it is used, the more intelligently it can deliver answers.
Messaging
Integrated messaging system that delivers customer messages to the right person, and in the right context. It offers the convenience of traditional e-mail service, but without all of the hassles.
Case Management
Manage every issue in the most efficient manner, including messages, chats, voice calls, etc. Never let a break in communication happen.
Chat
Offer Live chat service to your customers to maximize your relationship, including collaborative web browsing, and intelligent chat request distribution. Save all chat logs for future reference by your customers and your CSRs.
Surveys
Present your customers with surveys on any subject; deliver exit surveys whenever a case is closed, and more. Know what they think at the most critical stages of your relationship.
Check it out for yourself!