Welcome to The Values Report, an independentally verified assessment of how The Body Shop impacts on the environment and society, and on the Company's animal protection policy.

Our approach to auditing follows the sequence of THINK - ACT - CHANGE. We THINK about the issues facing ourbusiness and industry today and reflect these in our policies; we ACT by monitoring our impact on the environmentand publishing details of these; and we will CHANGE and reduce our impacts in the future by setting ourselvestargets and campaigning in order to achieve continuous improvement.

Also explore our approach to ethical auditing, our reason for being, 20years of defining moments, a special letter for American readers and a summary of the report.You can also read a copy of an independent social assessment of The Body Shop by Kirk Hanson, business ethics and social responsibility professor at Stanford University Graduate School of Business, USA