SoftQuad Problem Report Form

This is a form that you can use to report problems in our software. We test the product in automated test suites and also put it through rigorous user testing and evaluation. However, there are always imperfections and software problems that escape our search, sometimes because they do not appear except under very specific circumstances. For this reason it is very important that we obtain detailed information on what happened at the time the bug was experienced - especially what steps preceded the appearance of the problem. We regret any inconvenience that these problems may cause you, and we want to find out about them and fix them. Use of this electronic form will help us find and fix bugs, and also get back to you with update information and workarounds. You can also use this form to make suggestions on product improvements, report problems with the documentation, etc.

If you have any questions on product usage, such as problems locating HTML elements and other expected features, then the chances are it is not a bug. Please consult your manual, or visit our HTML Support Center located on our web site at www.softquad.com. If you still have any questions, you can send us email at hotmetal-support@softquad.com

Please report bugs electronically if possible, by opening this form in a browser, filling it out, and clicking on "Send Problem Report to SoftQuad" at the bottom.

Alternately, you can print this form (or use the printed form you received with your software), fill it in, and fax it to us at +1-416-234-9188

If you prefer to contact us by telephone, please have all the requested information available, and call us at: 1-416-239-6851 between the hours of 10 a.m. and 6 p.m. EST/EDT.

Customer Information:

Name:
Company:
Address:
Response Preferred by:
E-Mail address:
Telephone number:
FAX Number:
Web Site where problem
pages can be viewed:
Registration Number:

Product Information:

Program and Version:
Release Number:
Hardware Platform:
Amount of Memory Installed: MB
Brand Name of Video Card:
Operating System (and version):
Windowing System: Version:

Problem Severity

Solution

Problem Details

Description (characterization of the problem and any specific circumstances that led up to it):


Error messages produced, if any (please be precise):


How to re-create the problem:


If there are specific files associated with the problem (e.g., HTML documents, wordprocessor documents, graphics), please make these files available to SoftQuad for debugging (via e-mail or call to arrange FTP transfer; if file confidentiality is important, call support for advice about security procedures). If entire example documents are not required for reproducing the bug, include a small example illustrating the problem.

Thank you for your feedback!

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