  Welcome

Welcome to Alexa, a free service for users of the World Wide Web that helps you surf smarter, faster and easier. Alexa travels with you as you surf to provide statistics and facts about the sites you visit. Alexa also helps you quickly determine each site’s value, and gives you a continuous source of suggested sites to visit. With Alexa as your guide, you’ll be able to find the sites you need and the information you’re looking for with ease and precision.

We hope that Alexa will enhance your online experience and make finding information on the Web fun and easy!


  What is Alexa?

Alexa is a free Web navigation service that works with your Web browser (either Netscape or Internet Explorer) to provide contextual information about the Web pages that you visit while you are surfing. Information from the Alexa service is displayed in a toolbar that shows up on your desktop while you are using your Web browser. Alexa is a completely free service that is supported by advertising banners that appear on the toolbar.

Alexa has 4 main features:

Where You Are:

Click on the “Where You Are” button on the toolbar to pop up a window with detailed information about every site you visit. Information about the site includes: registered site owner, popularity of the site, statistics about the site, ratings and reviews from publishers, privacy advocates, adult content evaluators, and others.

Where to Go Next:

The “Where to Go Next” area on the toolbar provides targeted recommendations for relevant sites to visit based on the page you are currently browsing.  Clicking on the button in this area will pop up a longer list of suggested sites to visit. These recommendations are based on an analysis of usage patterns within the Web and the anonymous usage paths of Alexa users.

Archive of the Web:

Use Alexa’s Archive button to retrieve unavailable Web pages. When you hit a "404 -- Not Found" message and Alexa has a copy of that page in the Archive, the button will highlight. Clicking on the Archive button will allow you to request retrieval of that archived page.

Desktop Reference:

Clicking on the “EB” button will pop up a search box with fast access to online reference tools from Encyclopaedia Britannica. In one step, you can search either the Encyclopaedia Britannica Online, Merriam-Webster’s Dictionary, Merriam-Webster’s Thesaurus, or the Britannica Internet Guide.


  How Does Alexa Work?

Alexa is a free Web navigation service that works with your Web browser (either Netscape or Internet Explorer) to provide contextual information about Web pages as you visit them. Information from the Alexa service is displayed in a toolbar that shows up on your desktop while you are using your Web browser.

Each time you restart your machine and start up your browser, the Alexa toolbar will appear on your computer screen. Take Alexa with you as you surf the Web, and it will provide data related to the site you are viewing. Clicking on the buttons in Alexa’s Toolbar will pop up menus of information specific to each feature.


  Why Should I Use Alexa?

Use Alexa to navigate the Web faster, to easily find the sites you need, and to make smarter decisions about the value of each site. Alexa saves you time by delivering information about each page without interrupting your Web browsing.

Benefits of each feature:

Where You Are: Know more about the sites you visit.

As the Web expands, you need a fast, easy and trusted source of information about each site.  Find out in seconds: who owns the site, how large the site is, how often it updates, how popular it is, and what ratings and reviews are available on each site.

Where to Go Next: Find the sites you want when you need them.

Get links to recommended sites to visit without having to take time out of your browsing to use a search engine or directory. As you browse each Web page, Alexa will instantly provide a list of recommended links related to that page.

Archive of the Web: Retrieve unavailable and “404-Not Found” pages.

Use the Archive to retrieve unavailable pages.  Now, when your browser displays a "404 -- Not Found" message, you can ask Alexa to retrieve a copy of that page from its Archive of over 500,000 sites.

Desktop Reference: Instantly access the leading desktop reference tools.

Search either the Encyclopaedia Britannica Online, Merriam-Webster’s Dictionary, Merriam-Webster’s Thesaurus, or the Britannica Internet Guide in one quick step.


  System Requirements

To use Alexa, you need to be running Microsoft® Windows® 95 or Windows® NT.

Browser Requirements:

•	Netscape Navigator 3.0+

•	Netscape Communicator 4.0+

•	Microsoft Internet Explorer 3.0+

Hardware Requirements:

•	486 or Pentium family processor.

•	Windows 95 users need the file "kernel32.dll" dated 2/2/96 or later.

•	256-color mode or higher display.

•	Requires 5MB available RAM during installation.


  Alexa's Privacy Policy

Alexa is committed to ensuring the privacy of our users.  In addition to fully supporting the Principles of Online Solicitation adopted by the Interactive Services Association (ISA) and the Direct Marketing Association, Alexa also pledges that:

•	Alexa will not provide an individual's usage paths, or demographic data to any third parties.

•	Alexa will honor a request by a user to terminate his or her account.  Upon termination of an account, information about that user will be erased.

Alexa is dedicated to improving Internet navigation for everyone, and firmly believes that personal privacy is worth protecting.  We are acutely aware that evolving technologies present new challenges for user privacy.  We work to comply with the guidelines set by numerous privacy organizations to ensure that we stay on the cutting edge of privacy protection.


  Introduction

The Alexa Toolbar is the main interface for using the Alexa service.  It works with your browser and accompanies you as you surf the Web, providing useful information about the site you are viewing and suggesting other related sites you might like to visit.

Upon installation, Alexa places itself in the Windows StartUp Folder. Each time you start your computer, Alexa starts up and appears as an icon in the Windows "system tray," located at the right of the Windows taskbar. The first time you launch your Web browser after restarting your computer, the Alexa Toolbar will launch and become visible. You can also launch the Alexa Toolbar from the icon in the Windows system tray by clicking on the icon and choosing “Show Alexa” from the popup menu.

This section describes all the functionality on the Toolbar in detail.  Once you become acquainted with the features of Alexa, you will be navigating the Web more quickly and easily.

Welcome to the Alexa community!

Alexa Options button

Where You Are button

Vote button

Where to Go Next button

Archive button

Desktop Reference button


  Toolbar Properties

Moving the Toolbar:

Anytime the Toolbar is visible, you can drag it to a new location on your screen.  To do this, click on the Toolbar “grippers” located at the left or right end of the Toolbar, hold your mouse button down, and drag the Toolbar to a new location.

Docking the Toolbar:

You can “dock” the Alexa Toolbar at the top or bottom of your screen. Simply grab the Toolbar’s “grippers” located at the left or right end of the Toolbar, hold your mouse button down, and drag the Toolbar to the upper or lower edge of your screen. Your Toolbar will automatically fill the full width of your screen and dock itself.  To “undock” your Toolbar, simply grab the Toolbar’s “grippers” and move the Toolbar away from the screen’s edge.

Minimizing the Toolbar:

While you are surfing, you might want to minimize your Alexa Toolbar and bring it up only when you need it. To minimize, simply click the "minimize box"
located below the "close box" on the right-hand edge of the Toolbar.

This will minimize your Toolbar to the Windows taskbar. To bring the

Toolbar up again, simply click the Alexa icon on the Windows taskbar.

Closing the Toolbar:

If you wish to close the Toolbar, you can click the "close box" located at

the top of the right-hand edge of the Toolbar. This will close Alexa and

place a small Alexa icon in the Windows System Tray (located at the end of

the Windows taskbar next to the clock). To open Alexa again from this icon, simply click the

icon and choose "Show Alexa" from the popup menu.

If you wish to close Alexa and remove the Alexa icon from the system tray

altogether, click on the system tray icon and choose "Close Alexa" from the

popup menu. This will remove the Alexa icon from the Windows system tray.

Restarting the Toolbar:

Your Alexa Toolbar should automatically launch and become visible on your

screen every time you restart your machine or restart Alexa.

You can also restart Alexa and launch the toolbar by either double-clicking

the Alexa shortcut icon on your Windows desktop, or by choosing the Alexa

menu item on the Windows start menu.

Accessing Other Toolbar Properties:

Right-clicking anywhere on the Toolbar activates a menu of three items.  Click the buttons below for an explanation of each option.

Autohide  About Alexa  Exit


Autohide
  Toolbar Properties:

Autohide

If you dock the Toolbar to the top or bottom of the screen you may choose to use the “Autohide” feature.  This feature hides the Toolbar from view when the mouse is not over the Toolbar.  Move the mouse to where the Toolbar is docked and it will show itself again.  If the Toolbar is not docked at the top or bottom of the screen, the Autohide setting will not affect the toolbar.

To turn the Autohide feature on, make sure the Autohide menu item is checked. If it is not, click on this item to check it and turn Autohide on. To turn the Autohide feature off, select the Autohide menu item again to un-check it and turn Autohide off.  You can access the Autohide menu item by right-clicking anywhere on the Toolbar, or by clicking on the Alexa Options button.


About Alexa
  Toolbar Properties:

About Alexa

This menu item allows you to check which version of Alexa you are running and view copyright information.


Exit
  Toolbar Properties:

Exit

Selecting Exit will close Alexa and remove it from the Windows system tray. This will NOT close your browser, so you will be able to continue surfing without Alexa. You can re-launch Alexa from the Windows Start Menu or from the Alexa shortcut icon on your desktop.


  Using the Toolbar With Your Browser:

The Alexa Toolbar works with your Web browser to show you information about

the sites you visit. You must be connected to the Internet and have your

browser running in order to see Alexa data in your Toolbar.

Launching Multiple Browser Windows:

When you launch multiple browser windows, the Alexa Toolbar will track the

active window.

Launching Both Browsers:

You can use Alexa with both Netscape Navigator and Microsoft Internet

Explorer. However, if the two browsers are launched at the same time,

Alexa will only track the most recently launched browser. It cannot track

both browsers during the same session.


Toolbar Buttons
  Toolbar Buttons:

Overview

The Alexa Toolbar contains several clickable buttons.  You can access all of Alexa’s features by clicking on these buttons.  Below is an explanation of each button on the Toolbar. Click on any item from the menu below to see a detailed description of each Toolbar function.

Alexa Options button

Where You Are button

Vote button

Where to Go Next button

Archive button

Desktop Reference button


The Alexa Options button
  Toolbar Buttons:

The Alexa Options button

Clicking the Alexa Options button opens a popup menu of six items. Click below for an explanation of each menu item.

About Alexa  Web Tutorial  User Services  Autohide  Help  Preferences


About Alexa
  The Alexa Options button:

About Alexa

This menu item allows you to check which version of Alexa you are running and view copyright information.


Web Tutorial
  The Alexa Options button:

Web Tutorial

Selecting this menu item points your browser to an online tour of the Alexa Toolbar on the Alexa Internet Web site.


User Services
  The Alexa Options button:

User Services

Selecting this item points your browser to the User Services area of Alexa Internet Web site.  Here you will find lists of Frequently Asked Questions (FAQs) and Known Issues about the service. You will also find contact information and hours for Alexa’s technical support staff.


Autohide
  The Alexa Options button:

Autohide

If you dock the Toolbar to the top or bottom of the screen you may choose to use the “Autohide” feature.  This feature hides the Toolbar from view when the mouse is not over the Toolbar.  Move the mouse to where the Toolbar is docked and it will show itself again.  If the Toolbar is not docked at the top or bottom of the screen, the Autohide setting will not affect the toolbar.


Help
  The Alexa Options button:

Help

Selecting "Help" launches this Help file. You can also launch the Help file from the Alexa folder in the Windows Start menu.


Preferences
  The Alexa Options button:

Preferences

Selecting this menu item opens a tabbed dialog box that allows you to change your Internet connection information and your customization data. Filling in the correct information enables Alexa to work best for you. For more information see Setting Your Preferences .


Setting Your Preferences
  Preferences:

Setting Your Preferences

Alexa’s "Preferences" brings up a dialog box split into two tabs.  Filling in the correct information enables Alexa to work best for you.  Click the buttons below to learn about each preference tab.

Setting Up Your Internet Connection

Customizing to You


Setting Up Your Internet Connection
  Preferences:

Setting Up Your Internet Connection

This dialog box tells Alexa how you connect to the Internet.  An explanation of the three choices follows:

Direct:

Select this option if your system is connected to the Internet via Local Area Network.  An example would be at work, where you have Internet access through your company’s network without using a modem.

Dialup:

Choose this option if you use a modem to dial-in to your Internet Service Provider.

Offline:

Use this option when you are not connected to the Internet.  Alexa’s features will be disabled while you are offline, and attempts to transfer data to and from Alexa’s servers will be suspended.

Feel free to change these settings as often as needed.


Customizing to You
  Preferences:

Customizing to You

By filling in the fields in this dialog box, you enable Alexa to recommend Web content of interest to you, based on your zip code and other demographics.  This may include sites for local news and weather, for instance.

Special note on privacy:

To preserve your privacy, Alexa assigns an installation number to the Alexa Toolbar on your computer's hard drive.  When your Toolbar software gets information from our servers, we see only the installation number.  We do not link it with your name or e-mail address. For more information, please review our "Privacy Policy ."


  Where You Are button

The Where You Are button is located in the Where You Are area of the Alexa Toolbar, just to the right of the Alexa Options button. This area contains information about the site you are currently viewing in your browser. Some of the information is visible right on the toolbar. Click on the Where You Are button to view more information about the site.

Clicking on the Where You Are button pops up a menu with several different choices. Note that you can click any of these items to get more details on that piece of information. See “Details Page” for more information.

Some of the items you can expect to see in the Where You Are popup menu are: Ratings  Site Registered to:  Stats  Other Information


Details page
  Where You Are button:

Details Page

The Alexa Details page is a Web page that displays detailed information about the site you are viewing. When you click on the Toolbar’s Where You Are button, a popup menu of various items appears. When you click on any of these items, your browser points to the Alexa Details page, where you can see further details about each piece of information.


Ratings
  Where You Are button:

Ratings

The Ratings section in the Where You Are popup menu contains information about how the site is rated, based on the number of hits a site receives and what Alexa users think of the site.

This includes the following pieces of information:

Visits:

Visits are measured as the total of all visitors to the site and are not limited to Alexa users.

Alexa Visits:

This is the total of all Alexa users who have visited the site.

Likes/Dislikes:

This is the total number of Alexa users who like the site and the total who dislike the site based on input from Alexa’s “Vote” feature. See “Vote button” for more information.

Selecting any "Ratings" menu item points your browser to Alexa's details page, where you will find more details about that piece of information. See “Details Page” for more information.


Site Registered to:
  Where You Are button:

Site Registered to:

This section in the Where You Are popup menu displays the name and address of the company to which the Web site is registered with the InterNIC.  Address information is not always the corporate headquarters; sometimes it is the place where the computer operations are centered.  Alexa can retrieve registration information for Web servers whose names end in .com, .org, .edu, and .net from the InterNIC.

Clicking the “Site Registered to” menu item points your browser to Alexa's “Details” page, where you will find more details about that site’s registry information, , including how long the site has been online since the date of domain registration with the InterNIC.


Stats
  Where You Are button:

Stats

This section of the Where You Are popup menu displays information about the server that hosts the site.  This information includes the number of known pages, server speed, and freshness of the content within the site. Alexa's Web crawlers are constantly scouring the Web to keep this information as current as possible.  However, the crawler cannot crawl dynamically-built pages, pages generated from cgi scripts or areas of the site restricted by robots.txt files.

Selecting any of the “Stats” menu items points your browser to Alexa's “Details” page, where you will find more details about that piece of information.


Other Information
  Where You Are button:

Other Information

Alexa may have gathered other types of data about some sites on the Web in addition to the Ratings, Site Registration, and Stats data. Examples of other site information you may find include content ratings, financial information, and the number of Alexa users who have voted their opinion of the current site.

Selecting any item from the "Where You Are" menu points your browser to Alexa's “Details” page, where you will find more details about that item.


  Vote button

The Vote button on the Alexa Toolbar allows you to vote whether or not you like the current Web site.  Aggregate votes are tallied by Alexa and will be presented in the “Where You Are” menu once a substantial number of votes have been made.

How to vote for a site  Why should I vote?


How to vote for a site
  Vote button:

How to vote for a site

To vote for a particular site, click the "Vote" button on the Alexa Toolbar.  A dialog box will appear allowing you the choice to vote whether you like or dislike the site.  After you have made your selection, an anonymous response will be sent to Alexa and logged with other users' responses.


Why should I vote?
  Vote button:

Why should I vote?

By casting your vote, you are letting the Alexa community know how you feel about a particular site.  This vote is aggregated with all other Alexa users.  When a sufficient number of votes has been accumulated, you can find out how many fellow Alexa users liked or disliked a site through the "Where You Are" menu.  The goal is to have one large surfing community that can learn from one another's time spent on the Web.  By voting, your voice influences this growing community.


  Where to Go Next button

The Where to Go Next button is located in the Where to Go Next area of the Alexa Toolbar, just to the right of the Where You Are area. This area contains suggested links for sites you might like to visit, based on the site you are currently viewing. You can see the top four suggestions directly on the Toolbar.  Click the Where to Go Next button to see a popup menu of the top ten related sites.

When you click on one of the links in the Where to Go Next popup menu (or in the Where to Go Next area on the Toolbar), this will point your browser to the recommended site. At some sites, you may see targeted advertising.  These ads relate to the subject matter of the current page, and also serve as a suggested site that you may want to visit.
Sites on the Toolbar

Sites on the Menu

Adding a Link to the Where to Go Next Menu


Sites on the Toolbar
  Where to Go Next button:

Sites on the Toolbar

When surfing the Web, you will notice that the large center portion of the Toolbar lists names of other Web sites.  Some of them may even be familiar to you.  These sites are recommendations of sites other people proceed to after they land on the site you are currently viewing.  Just click on any of them to be taken there directly!

These suggestions are drawn from Alexa’s archive of the entire web, currently eight
terabytes and growing!  For additional sites, click the icon next to the sites to open a menu of up to ten "Where to Go Next" suggestions.

Directly to the right of the recommended Web sites on the Toolbar, you will see a small rectangular advertising banner. In some cases these ads will relate to the subject matter of the current page, and will also serve as a suggested site that you may want to visit.


Sites on the Where to Go Next menu
  Where to Go Next button:

Sites on the Where to Go Next menu

Several methods are used to determine which sites will be listed on this menu.  Alexa is constantly learning about the Web through its Archive, and learning navigation preferences from its users.  This data is combined to list up to ten sites that are relevant to your Web surfing.  Sites shown may have similar content, or have proven to be sites users visit after they leave the current site.  To browse one of these sites, just click the site name and Alexa will point your browser there.

If you know of other sites that you feel are similar and not on the list, you can add them yourself by selecting "ADD A LINK TO THIS LIST ..." at the top of the menu.  For more information on adding your own sites, see "Adding a Link to the Where to Go Next Menu ."


Adding a Link to the Where to Go Next Menu
  Where to Go Next button:

Adding a Link to the Where to Go Next Menu

If you happen to know of a site similar to the one you are viewing, and it is not represented on your suggestions list, Alexa allows you to add a link to the Where to Go Next menu.  To add a site, click the "ADD A LINK TO THIS LIST ..." item at the top of the menu.

A dialog box will appear. To set the link, leave the dialog box open and surf to the site you'd like to add.  Once your browser has the site loaded, click the "Set Link" button.  Congratulations!  You have just added a site to your suggestions.  Once you have set the link, Alexa will automatically bring you back to the site you were viewing prior to setting the link.  For an explanation of one- and two-way links, see below.

One-Way Links:

With this box checked, only the site you are viewing when you start the customization process will have the link.  For example, if you are on the Alexa Web site, and set a one-way link to Netscape's site, then every time you are on Alexa's site you will see Netscape as a recommendation.  When you arrive at Netscape's site, you will NOT see Alexa's site as a suggestion.

Two-Way Links:

If you set a two-way link, then both sites will recommend each other as suggestions on the Where to Go Next menu each time you visit one of the linked sites.


  Desktop Reference button

The Desktop Reference button gives you access to a desktop reference library, so you can research topics that come up as you surf the Web.

Clicking this button directs your browser to a window where you can perform an online search of the Encyclopaedia Britannica, the Britannica Internet Guide, the Merriam-Webster Dictionary, and the Merriam-Webster Thesaurus.  Just enter your search terms and click the “Search” button. Clicking the “Search” button will point your browser to a Web page that contains the reference information you requested.

You can also “highlight and go” to the information you need while you surf! When you are viewing a Web page and wish to perform a search on a particular word in the text you are viewing, you can highlight the word using your mouse, then click the Desktop Reference button. The word will automatically be entered into the search terms form. Click the “Search” button, and your browser will point to a Web page that contains the reference information you requested.


  The Alexa Archive button

The Alexa Archive button gives you access to Alexa’s Archive of the Web. Alexa began archiving the Web in July of 1996, and is continually taking “snapshots” of information on the Internet.  Alexa uses the content of the Web to help generate its Where to Go Next suggestions.  It is also a source for metadata – the information about the page you are visiting, which you can see in the Where You Are popup menu.

The Archive button lets you retrieve stored copies of Web pages which no longer exist (“404 - Page Not Found” errors) or which have changed since you last visited them. The most recently stored copy of the page is available for retrieval.

If Alexa has a copy of the page you are viewing in its Archive, the Archive button on the Toolbar will become a blue “page” icon.	If there is no copy of the page you are viewing in the Archive, the button will be greyed out.

When you click on the blue Archive button, the archived version of the page you are viewing will be retrieved from Alexa's Archive of the Web. The Archive contains over 8 terabytes of data stored on tape, and a limited number of requested can be processed at one time. Many requests are handled immediately, but when the Archive is very busy with requests, your request may take longer to process.

When you request a page from the Archive, Alexa will point your browser to a page that gives you the estimated time needed by Alexa to fulfill your request. At this point, you can choose to proceed with the retrieval or cancel the request.

You can continue to browse other Web pages or use other applications while you wait for the archived page. Alexa will retrieve your page and when is ready for viewing, a text window will pop up on your screen to alert you. When you are viewing the stored page, the message “Archived Page Displayed” will appear in your Toolbar.


My Alexa Toolbar is blank
  Troubleshooting:

My Alexa Toolbar is blank

If your Toolbar is blank (i.e. It shows no Where You Are or Where to Go Next data), there are a few things that could be wrong. First, check to make sure you are connected to the Web and that you have launched your browser. Alexa cannot display any data about Where You Are or Where to Go Next until you visit a Web site.

What type of Web browser are you using?

If you are connected to the Web and have launched your browser, but still see no data, it could be that you're using a browser that has been modified by your online service vendor such as AT&T World Net or America Online. Certain versions of modified browsers do not work properly with Alexa. In these cases you can still use Alexa, however you should use a version of Netscape or Internet Explorer that you have obtained directly from Netscape or Microsoft.

If you are running Microsoft Internet Explorer 4.0 and your machine experiences a problem and must be restarted, then IE will relaunch itself automatically when you restart your machine. When this happens, it relaunches without giving Alexa the information it needs to track the browser, and your Toolbar will be blank. If you restart IE, your Alexa Toolbar should display the correct data.

Are you connecting to the Internet through a Proxy?

If you are already using the proper browser, perhaps Alexa is unable to send information through your company firewall. Your proxy settings may be the problem. If your proxy does not allow communication via port 80, Alexa will not be able to relay information through your security system. Your network administrator may be able to assist you to access the Web on this commonly used network port. If your proxy allows communication on port 80, please contact us at support@alexa.com.

If all of the above conditions are not applicable, and your Toolbar is blank, please restart your machine and then restart your browser. You should see data appear in your Alexa Toolbar.


My system crashes after using Alexa for a half-hour or more with Windows 95
  Troubleshooting:

My system crashes after using Alexa for a half-hour or more with Windows 95

You may have a common Windows 95 memory leak, which is solved by updating your Windows 95 system. To determine whether you need to update your system, use the Find utility in your Start Menu and look for the file "kernel32.dll". If the modification date on this file is older than 2/2/96, you can download an update for some versions of Windows 95 at the link below.

Installing this file should eliminate the problem for users of the US English version of Windows 95. Unfortunately Microsoft advises not to install this update on the English Pan European version of Microsoft® Windows® 95 or any other non-English version of Windows 95. Please contact Microsoft support for information about the kernel update for these versions.

http://www.microsoft.com/windows95/info/krnlupd.htm


My Toolbar has disappeared and I don't know how to bring it back.
  Troubleshooting:

My Toolbar has disappeared and I don't know how to bring it back.

Your Alexa Toolbar should automatically launch and become visible on your screen every time you restart your machine or restart Alexa.

If you have minimized your Toolbar while you are surfing the Web (by clicking on the “minimize” box), Alexa will appear as a button on the Windows taskbar. To bring your Toolbar back up, simply click on the Alexa button on your taskbar.

If you have closed your Toolbar while you are surfing the Web (by clicking on the “close” box), your Toolbar will close and appear as a small Alexa logo in the Windows system tray. To bring your Toolbar back up from the system tray, simply click on the Alexa logo in the system tray and choose “Show Alexa” from the popup menu.

If you have shut down your Alexa Toolbar while you are surfing the Web (by choosing “Close Alexa”  from the system tray popup menu), the Toolbar will shut down completely and the Alexa icon will disappear from the Windows system tray. You can restart Alexa and launch the toolbar again by either double-clicking the Alexa shortcut icon on your Windows desktop, or by choosing the Alexa menu item on the Windows start menu.


How do I get more details on the Where You Are information?
  Troubleshooting:

How do I get more details on the Where You Are information?

The Where You Are popup menu gives you summary information about the site you are currently viewing in your browser. There are additional details and explanations available for this summary information. Simply click on any of the popup menu items and your browser will point to a “Details” page which displays this information.


How do I update the information displayed about my site?
  Troubleshooting:

How do I update the information displayed about my site?

If the information about your site (which is displayed  in the Where You Are popup menu) needs to be updated or changed, here is how this can be achieved:

Site Registered to:

You must change this information with the InterNIC.  Alexa gathers this data from the InterNIC database of registered site owners, and does not have access to this database for making changes or updates. For more information about updating this information, please visit the InterNIC site at http://rs.internic.net/domain-info/modflow.html.

Ratings and Stats:

Our ratings and stats information is updated periodically with our ongoing robot crawl of the Web. Alexa Internet is crawling, gathering, and storing the contents of the publicly available portion of the World Wide Web to provide our free services to Internet users. If your site has not yet been archived by our robot, it will be added on our next crawl.

If you would like to specifically ask Alexa to crawl your site, please visit our “For Webmasters" portion of our site and fill out the Get Archived Form. This area also provides information if you would prefer that your site not be included in Alexa's service offerings or in our crawl. The URL for our special “For Webmasters” page is:

http://www.alexa.com/support/for_webmasters.html


Additional Help
  Troubleshooting:

Additional Help

Additional help can be found at Alexa’s Web site.  The User Services section is continually being updated with the latest fixes and workarounds for common problems.  The URL for Alexa User Services is:

http://www.alexa.com/support/index.html


  Contact Information

Please contact us at:

Alexa Internet
Presidio of San Francisco
Building 116
P.O. Box 29141
San Francisco, CA
94129-0141

Tel: 415-561-6789
Fax: 415-561-6795
Help Desk (toll free): 1-888-88-ALEXA

Internet: http://www.alexa.com

General Info: frontdesk@alexa.com

Help/Product Support: support@alexa.com

Thank you for using Alexa!