Problems using Claris Home Page

Onscreen Help doesn't work. (Choosing an item from the Help menu displays an error message.)

The Claris Home Page Help uses a set of help files that are installed along with the application. These files should be located in a folder named "Help files," in the Claris Home Page folder. If the Help folder has been moved, renamed, or deleted, or if the application has been moved to a different location, then onscreen Help will not work. Make sure the Help folder is named "Help files" and that it and the application are both located in the Claris Home Page folder, or re-install the help files using your original Claris Home Page installation disks.

Images in JPEG format are drawn as gray rectangles in Claris Home Page, but appear fine in a browser. (On Windows, the same problem may sometimes occur for GIF images as well.)

Claris Home Page requires certain software to be installed in order to display JPEG files, described as follows:

On Windows, the Accusoft imaging DLL (Accuisr5.dll) must be installed in the same directory as Claris Home Page. To install the Accusoft imaging DLL, re-install Claris Home Page from the original program disks.

On the Macintosh, the QuickTime application program version 2.0 or later must be installed in the Extensions folder.

An image appears stretched or squashed.

You may have accidentally resized the image, or changed the size of the image in a drawing program. Click once on the image in Claris Home Page to select it, and then reset it to its natural size by either double- clicking on the resize handle in the lower-right corner of the image, or opening the Image Object Editor and clicking the Original Size button.

In the place of where one of my images should appear, Claris Home Page shows a red box and the words "Corrupt or missing image" appear. (The words "Corrupt or missing image" may not appear for small images.)

This happens when Claris Home Page can't locate an image file. The file may have been accidentally moved, renamed, or deleted, or your HTML file may have been moved without bringing the image file along. To correct the problem, first locate the image file (or re-create it if it has been deleted). Then select the red box, Ctrl-double-click (Windows) or-double-click (Macintosh) it and choose Browse Files from the context menu. Claris Home Page displays a standard file selection dialog box. Select the image file and click OK. The red box should be replaced by the desired image.

In some cases, the red box and "Corrupt or missing image" label may also appear if the image file is corrupt, or if there is not enough memory for Claris Home Page to display the image. If you suspect this may be the case, verify that the image file is not corrupt (for example, by opening it in another application), and try closing other documents or giving Claris Home Page more memory.