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Contacting Symantec for Technical Support



Before contacting Technical Support, look at the Knowledgebase and FAQ areas listed below as these contain solutions to the most common customer problems:

1. Knowledgebase

The online Knowledgebase is a searchable database of technical problems and solutions.

http://service.symantec.com/knowbase/index.html

2. FAQs

The Frequently Asked Questions section provides a list of commonly asked questions and clear answers.

http://service.symantec.com/faq/index.html

3. Newsgroup Support

a) NNTP Access
Free newsgroup support is available for as long as you own Visual Cafe on Symantec's news server at

service.symantec.com.

Please refer to the news groups under:

symantec.support.devtools.windows.vcafe4Java.*

Note: your company's firewall may prevent you from accessing this NNTP service.

b) HTTP Access
You can also access the Newsgroups via HTTP from the "Ask a Tech" facility on the Service and Support section of the Symantec Web site or via DejaNews (see below).

http://service.symantec.com/news/index.html

c) Newsgroup Archives
The newsgroup archives can be searched on DejaNews at

http://www.dejanews.com

4. Telephone Support
For help with installation and general usage during the first 90 days of your purchase, and for a charge thereafter, you may call Technical Support free of charge at (541) 465-8470. International Customers can find their local tech support number from the web site at:

http://service.symantec.com/global_index.html

5. Bug Reports
Please send bug reports to:

techsupp@devtools.com

6. Replacement Password/ID
a) If your User ID and Password become inoperative, please send e-mail notification to Customer Service at

cafe@symantec.com

with your name, address, daytime phone number, ID and password. Please type "Visual Cafe" in the subject field. We will respond shortly thereafter.

b) If you have lost your Visual Cafe ID set, please send notification to Customer Service at

custserv@symantec.com

In the event that your information does not appear in our registration database, we will provide additional avenues for verification of ownership.

7. Replacement CDs
For CD purchases or damaged disks please call Customer Service at 800-441-7234.

International Customers can find their local Customer Service number by calling their local Symantec office listed in the manual and Help files or from the web site at

http://www.symantec.com/custserv/index.html