|
|
|
Developer Support for the Microsoft SDK for Java Version 3.2For after-hours support or to supplement Standard No-Charge Support that has been exhausted or expired. Submit questions by telephone or Web Response In the U.S. and Canada: $95.00 U.S. per incident 800-936-5800 For small- to medium-sized businesses that require 24 hour-a-day, 7 day-a-week priority access to support engineers and anticipate high-volume support needs. Priority Annual Developer Account In the U.S. and Canada: $895.00 U.S. per 10 incidents, 800-936-4800 For large businesses that need business-critical support and access to specialized information for planning and smoother product deployment. Includes the following: Incident Resolution Base of 100 incidents covering all Microsoft products; priority access 24 hours a day, 7 days a week; server down support; Early Assist support for selected pre-release products. Specialized Technical Information Exclusive access to the online Priority Plus Service Desk, which contains technical information and resources created especially for Priority Plus information technology and help desk professionals. Account Administration Account Administration by a designated Account Administration Team to coordinate support services. Total Costs in the U.S. and Canada: $20,000.00 U.S. For more information, in the U.S. and Canada, call 800-936-3500. To submit an incident or access the Priority Plus Account Administration Team, call 800-936-5400. Priority Consult Line For information technology professionals who need hourly consultation on specialized support planning, including software development, code design review, and implementation planning. Phone-based, hourly consulting with technical specialist focused on designing, planning, code design review, or implementation planning around Microsoft products or technologies. Covers all released Microsoft products. $195.00 U.S. per hour (one hour minimum). In the U.S. and Canada, call 800-936-5200. For large enterprise businesses that require a direct relationship with Microsoft and the highest level of mission-critical support. Includes the following: Technical Account Management Personal account management to ensure Premier Support meets the unique needs of each individual business. Technical Services Proactive information and planning services aimed at reducing systems management and support costs by planning to avoid problems before they occur. Technical Support Fast, accurate solutions to operational problems around the clock. In the U.S. and Canada, call 800-936-3200 to reach a representative to discuss pricing and information. No Charge, Peer-to-Peer Support You will find a valuable resource in the Microsoft sponsored public newsgroups. Peer-to-peer newsgroups are available to help you interact with other users of our products. You can use any newsreader software to access these newsgroups. However, we suggest downloading Internet Mail and News from the Microsoft® Internet Explorer Home Page. With Microsoft Internet Mail and News installed, after you click a newsgroup link, you'll be prompted for different configuration information. When prompted for News Server, specify msnews.microsoft.com. Note You don't need to enter an account name or password. If you are using an NNTP newsreader (sometimes called a news client) other than Internet Mail and News, don't forget to configure it to read the newsgroups. The Microsoft news server name is msnews.microsoft.com.
Bug Reporting Use the online bug report provided on our http://www.microsoft.com/java/misc/sdkbug.htm |
© 1997-1999 Microsoft Corporation. All rights reserved.
