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Web Pages Made Easy: Frequently Asked Questions
Below
you will find a list of information and solutions offered in response to common problems and
enquiries made with regard to this disc and its content.
Click on the appropriate query to view it's related response.
The video clips take forever to run and when they do have slow playback
My computer can't read the PDF tutorials
Why do we use Flash for our video tutorials?
I
am running software for the first time and I get the message that the trial
has expired
This is most likely because a trial version was previously installed on your computer. All
trial, demo and
evaluation software contain a copyright protection scheme designed
to protect the software from hackers
and the reinstallation of their software
that prevents people from buying the full version.
This protection is particularly sensitive to attempts to change the computers
clock (setting back the clock
of your computer can sometimes extend the life
of the trial) as well as attempts to modify certain files.
It's sometimes
caused by a conflict of files, maybe from another software or from the same
manufacturer.
If you come across this error you will need to contact the software manufacturer.
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I
keep getting bad sound quality on the video tutorials
Test your speakers: Unplug your speakers and plug in a set of headphones, look for any loose speaker wiring.
Check all your sound settings on your computer for interference so that your computer is not near any electrical
currents or too close to your monitor.
Check that you have the most up-to-date drivers (software that informs your computer what a piece of hardware
it is) and codecs (compressor and de-compressor of video files) for the sound card by accessing the manufacturer's
Web site and checking for any recent updates. The support or help section of the site should contain downloadable
drivers.
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I
cant see the video footage
With so many different video players available there are consequently many different
methods of compression
of a video file, as a result there is no guarantee that
a video file will play on every video player on the market.
If you are having difficulty in viewing a video file It is important to get
the most up-to-date video player as they
contain the latest technology and have
to evolve in order to adapt to the latest methods of video compression.
You
can update your video player by visiting the websites of their respective manufacturer,
this info is usually
found in the help section of your player.
You could also try another player to the one that came with your computer.
You can import the video file into a video editing software as a program will
be more versatile in the different
formats of video compression compared to
that of a video player that may only support one format of compression.
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The
video clips take forever to run and when they do have slow playback
It is always best to copy a file to your computer before attempting to run it,
this is because the file is being read
as you are trying to view it from the
CD/ DVD-ROM and it can take a long time depending of the file size and
speed
of your computer.
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My computer can't read the PDF tutorials
The tutorials on the disc are in PDF format and require Adobe Acrobat Reader
in order to be viewed.
PDF stands for Portable Document Format, a universal
file format that compacts and preserves a document so
that it can be shared,
viewed and printed on any computer system that has a PDF reader.
You can download it by visiting www.adobe.com
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Problems with programs
If you are experiencing problems with the software on this disc, we recommend
that you contact the software
manufacturer for help, this information can be
found in the help menu of the program. The CD helpdesk can
only assist with
disc related issues. Please refer to the help section of your disc for more
information.
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Why
do we use Flash for our video tutorials?
We produce our video tutorials using the web browser and a the SWFfile format
as most computers support flash
players in Internet explorer. Rather than guessing which of our reader's use what codecs, this is a more reliable
option for viewing. The SWF file has the advantages of being of a small file size which also enables us to provide
more of them.
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Registering software online
It is becoming more common for users to register their details online in order to receive a serial code that will
unlock their Trial/ Demo/ Evaluation software. This is nothing to do with Highbury Entertainment Ltd and is simply
a method that the software manufacturer's use to monitor interest in their products. Please ensure that you are
connected to the Internet before attempting to register for a code. We are unable
to register software on our
readers behalf. At the time of authoring this CD-ROM, all Web sites required for the successful registration of
software were fully operational, and we do not accept responsibility for the operation, maintenance or content
of external web sites. Should you be experience problems registering the software contact the software
manufacturers support department. This information can be found via their Web sites.
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Copyright Highbury Entertainment Ltd 2004
Highbury Entertainment Limited is a wholly owned subsidiary of Highbury House Communications PLC.
Registered in England. Registered Number 2483576. Registered Office: The Publishing House, 1-3 Highbury Station Road, Islington, London N1 1SE.
2004