Copyright: Internet Gateway Help, © 1996 Artisoft, Inc.
Citation: Internet Gateway Help, © 1996 Artisoft, Inc.


Contents

This Help system provides Help for all the windows you may encounter as you set up and use your Internet Gateway software. Click the window you want to learn about.

Select LANtastic Internet Resource window

LANtastic Internet Connections window

Enter Resource Password window

The following general Help topics are also available:

About the Internet Gateway client program

Troubleshooting common problems

Understanding error messages

Changing the Gateway client's unique name

For help on Help, press F1.


About the Internet Gateway client program

The Internet Gateway allows Windows 95 and Windows 3.x computers to share Internet access over a network. With the Gateway, you don't have to install a TCP/IP stack on every LANtastic computer. Only one of your Windows 95 computers needs to load its TCP/IP stack. This computer becomes your Internet Gateway server, allowing multiple client computers to simultaneously get on the Internet through the server's IP address, modems and/or direct connections.

When someone working at a client computer needs to communicate using TCP/IP (either out on the Internet or inside your intranet), the client chooses an available Gateway server and resource. Examples of resources are an Internet account or a connection to a UNIX computer within the network. Then the client computer lets the server make the call on its behalf.


Select LANtastic Internet Resource

To make an Internet connection, Gateway clients select an available computer that's acting as a Gateway server. Each server offers one or more Internet resources. When you select a computer, its available resources appear underneath it. Select a resource, then click OK. You're now connected to the Internet and can launch a TCP/IP application. The Previous Selections list box offers quick connections to servers and resources you've selected in the past.

Once you've associated an Internet application with a particular server and Internet resource, you can launch that application and automatically connect to the server without selecting an Internet resource through this window.


LANtastic Internet Connections

Use this window to find out the status of an active Internet connection. You can see which Internet Gateway server and Internet resource you're using, as well as the number of sessions running concurrently. You can also disconnect from the server and make new connections from this window.


Enter Resource Password

Type in a password to make a connection with a Gateway server.


Troubleshooting common problems

If you have any problems making a connection from a Gateway client to a server, or from a server to your Internet service provider, follow these steps:

1. Go to the Gateway server, open Dial-Up Networking and manually make a dial-up connection to your Internet service provider.

2. Open a TCP/IP application on the server and make sure it runs properly.

3. Go to the Gateway client and select the Internet resource associated with the application running on the server.

This procedure usually corrects Internet Gateway connection problems.

See also

Understanding error messages


Understanding error messages

Click the error message you're interested in to view a suggested solution. You may have to scroll down to find the message you need.

General Error

Could not locate the correct function call

Access denied

Invalid memory handle

There is not enough memory available for this operation

No memory is available

Connection manager is out of memory

Server has returned out of memory

Transport no memory

Invalid command sent/received

Invalid parameter

Attempting an operation on an invalid adapter number

Error creating a thread on the server

The requested service has not been started

The memory control block address is invalid

The data area passed to a system call is too small

Invalid session handle

Invalid channel handle

The specified network resource is no longer available

The password entered is not correct

The logon session does not exist. It may already have been terminated

Insufficient system resources exist to complete the request

This network connection does not exist

The service did not respond to the request in a timely manner

The request was aborted

Dial-Up connection - Cannot find connection in phone book

The Client cannot continue this session - shut down your application

An Internet resource has already been selected

The Internet connection is already in use

The selected resource is not connected

Dial-Up connection - Line busy

Dial-Up connection - Voice answer

Dial-Up connection - No answer

Dial-Up connection - No carrier

Dial-Up connection - No dial tone

Dial-Up connection - Error in command

Dial-Up connection - Unable to establish connection

Dial-Up connection - Authentication failure

COM port already in use by another application

The Client and Server versions are incompatible


Troubleshooting General System Problems

Note:	This solution applies to several error messages.

First, try ending and restarting the application.

If the error persists, quit and restart Windows. Then restart an Internet application and reselect your Gateway server.

If you're still having problems, try restarting the Internet Gateway client and Internet Gateway server computers.


The specified network resource is no longer available

The server is no longer functioning or has been stopped, or the Dial-Up resources were modified as you were making your selection.

Exit your application. Then go to Control Panel, choose the LANtastic Internet Gateway icon and make a new Internet resource selection.


The password entered is not correct

Passwords can be required for each Internet resource on the server.

Check with your system administrator to ensure that you're using the correct password. Or reset the Internet resource password on the Internet Gateway Server.


COM port already in use by another application

Another program on the Internet Gateway server is using the modem/com port. The other program must release the com port before it can be used by the Internet Gateway.

If Modem Share is installed on the same server, the com port may be allocated to another client.


The Client and Server versions are incompatible

The software versions of the Internet Gateway server and client are different.

Update the Internet Gateway on all your machines. See Artisoft's World Wide Web site at http:\\www.artisoft.com for the latest updates.


Troubleshooting Application Problems

Note:	This solution applies to several error messages.

The session between the LANtastic Internet Gateway client computer and the LANtastic Internet Gateway server no longer exists. This could be because of a lost network connection or because the server was stopped and restarted while users were still logged in.

Exit all Internet applications on the LANtastic Internet Gateway client computer. Then go to Control Panel, choose the LANtastic Internet Gateway icon and make a new Internet resource selection.

This forces the client computer to reconnect to the Internet Gateway server.


Troubleshooting Connection Problems
Troubleshooting Dial-Up Connection Problems

Note:	This solution applies to several error messages.

There's a problem with the Dial-Up connection settings or your modem or your phone line or your Internet Service Provider (ISP) equipment.

Stop the LANtastic Internet Gateway server. At the server, make sure all your Dial-Up Networking settings are correct and that your modem and telephone line are working correctly.

Then invoke a manual Dial-Up connection by clicking the connection entry. Make sure the Save Password option is checked and that you have the correct modem settings required by your Internet Service Provider (ISP).

Connect to your ISP, then disconnect and start the LANtastic Internet Gateway Server.

Then, at a LANtastic Internet Gateway client computer, re-establish your application's connection.


Dial-Up connection - Authentication failure

The Internet Service Provider (ISP) account name and password are incorrect.

Check the Dial-Up Networking phone book entry for your account and password. Then stop the LANtastic Internet Gateway server.

At the server, invoke a manual Dial-Up connection by clicking the connection entry. Make sure the Save Password option is checked and that you have the correct modem settings required by your ISP.

Connect to your ISP, then disconnect and start the LANtastic Internet Gateway Server.

Then, at a LANtastic Internet Gateway client computer, re-establish your application's connection.


Changing the Gateway client's unique name

Each LANtastic Internet Gateway client computer has a unique name that's used to identify it on Gateway servers. When the Gateway client software is installed, the Setup program automatically adopts the LANtastic computer name as the Gateway client name. However, if you need to, you can change this Gateway client name.

Using a text editor, open the AWSGATE.INI file in the Windows directory.

In the [WSGATEWAY] section, you'lll see the line

ClientLongName=stringvalue

where stringvalue is the name that was set up when the Gateway client software was installed.

Edit the stringvalue entry to show the name you want to use. Note that names may be up to 15 characters long.