Troubleshooting
Note: When you run PPPshar Pro, the program loads and always minimizes itself into an icon in the system tray near the system clock. Click on the pppshar tray icon to see the pppshar window in the taskbar. Always open this pppshar window to check for any error messages. When you click on the tray icon, pppshar window will be minimized in the taskbar area. Click on minimized window to see the pppshar window in maximized state. Click on the "minimize" button to put it again in the system tray.
Problem : PPPshar is not loading or nothing happens when you run PPPshar.
Solution : Internet Explorer 5.x or higher with the Microsoft Java Virtual Machine (JVM) component is required in the machine where pppshar is installed. If you have Windows 98, Me, NT (with SPs) or Win 2000, then the JVM required to run PPPshar is already present in your computer. Please run the "Check System" program from the PPPshar program group to detect the presence of this component in your system. The "Check System" program will display a message only when the JVM in your machine is outdated or not present. If the program does not display any message then it is most likely that your machine has the required JVM to run PPPshar. You can easily add this JVM component using the Internet Explorer setup wizard. Refer Installation Notes for more info.
Note to Windows XP users: Windows XP does not come bundled with Microsoft (java) virtual machine (JVM) which is required to run java applets and applications. But you can easily upgrade using IE 5 or 6 browser setup or by downloading the jvm from Microsoft website. PPPshar will run only after JVM is installed in your machine. Download the JVM from this link below or update using IE browser 5 or 6. http://download.microsoft.com/download/vm/Install/3802/W9X2KMe/EN-US/msjavx86.exe
Problem : PPPshar Pro is loaded in the gateway machine without any errors. But can't access internet from the client PC.
Solution : Here are possible reasons and things you should check out.
1) If you have any Personal Firewall Software in the gateway PC then you need to set it up to allow pppshar to run as a server or trusted application. If you have installed any firewall software in the client pc, disable that and try.
2) Go to network properties in the client PC and see if you have given any "gateway" option in the tcp/ip properties. Gateway option should be left blank.
3) Are you getting any error message in pppshar window like "unable to listen for http" etc. ? If yes, then some other application is using the default http port. (see below for more info)
4) Finally, do this test from gateway machine then restart pppshar (repeat restart pppshar) and try this test in client machine.
Load PPPshar. Go to Start-->Run-->telnet click OK. From the menu, Connection-->Remote System type the gateway machine IP address and under port type 80 and click connect. Try this for "telnet" also instead of port 80. If you get a connection error, then some other application is not allowing pppshar to run properly. Try to find out the conflicting program from the window TaskBar/TaskList by pressing Ctl+Alt+Del keys.
Problem : Error message : "unable to listen for dns" in pppshar window.
Solution : If you have Win98 SE or Win Me, then remove the ICS component. If you have WinNT or 2000, stop or disable the DNS service - Go to Administrative Tools-->DNS Under "Action" menu select "Tasks" Then Click Stop to disable DNS. Or Go to Administrative Tools-->Services and Stop DNS Server Service. Then restart pppshar. In WinXP, disable DHCP service and remove ICS.
Problem : Error message : "unable to listen for http" in pppshar window.
Solution : You will get this message when the default http port 80 is already being used by some other application(typically a webserver) in the gateway machine. Applications like Personal Webserver, MS-IIS etc will be using port 80 but you can change the port settings in these apps to some other value say 81. Or change the port in PPPshar (PPPsharPro-->Settings) from 80 to some other value. If the http port is changed in PPPshar, the same changed port should be used for configuring the http proxy setting in the browser in client machines.
Problem: Browser in the client machine displays the Error message "Too many terminals using PPPshar"
Solution : There
are two reasons for this error message:
1) You have an evaluation version and trying to connect more than one client
PC through PPPshar. Evaluation version of PPPshar Pro will allow only one client
PC to access the Internet. Or you are trying to connect more client PCs than
the allowed licenses. For example, connecting two client PCs using a 1 user
version, 6 client PCs using a 5 user version and so on.
2) If you get this error even when you have the right user licenses (1,5, 10, 20 etc) do the following:-
Go to PPPsharPro-->Security and enter the IP addresses of your client PCs under #allow and change false to true under #useallow. Here is an example:-
#allow
192.168.0.2
192.168.0.3
#allow
true
Restart PPPshar after making these changes. Please note that you can also use wild cards like 192.168.0.* to allow clients with IP addresses starting from 192.168.0.
Problem : I can't get the pppshar window when i click the pppshar icon in the system tray.
Solution : When you click the tray icon, pppshar window will be minimized in the taskbar area. Click on minimized window to see the pppshar window in maximized state. Click on the "minimize" button to put it again in the system tray.
Email PPPshar Support if you need any further help.