TPG Internet maintains its web site for your information and communication. You may use and download material displayed on our web site for non-commercial use but you must retain any proprietary notices or copyright contained on the material. Your access and use of our web site is also subject to the following Terms & Conditions and all applicable laws. By accessing this site, you accept, without limitation or qualification, these terms & conditions:

1. TPG makes no warranties or representations as to the accuracy of information in or linked to this web site and assumes no liability or responsibility for any errors or omissions in content.
2. TPG shall not be liable for any damage to and/or viruses that may infect your computer equipment or other property on account of your access to, use of, or browsing of our web site and/or your downloading^* of any materials, data, text, images, video or audio from the TPG Internet web site.
3. The Subscriber acknowledges that the service is not fault free and there may be interruptions and/or access difficulties from time to time. TPG is not liable for any downtime or for any problems that may arise due to the incompatibility of modems or equipment.
4. Any electronic mail or other material that you may transmit or display will be treated as non-confidential and non-proprietary. You have no right to use any Trademark displayed on the TPG Internet web site without the permission of the party that owns that Trademark.
5. TPG may monitor or review information, mailings, chats, and the like on the TPG Internet web site, but assumes no responsibility or liability arising from the content nor for any error, defamation, libel, slander, omission, falsehood, obscenity, pornography, profanity, danger or inaccuracy contained in any information. You are prohibited from posting or transmitting any unlawful, threatening, libellous, offensive, obscene, scandalous, inflammatory, pornographic, or other materials that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.
6. TPG reserves the right to suspend without notice any subscriber's account which, in its opinion, is involved in activities which are detrimental to TPG's Internet service or how the wider community will perceive TPG. This includes, but is not limited to, 'Spamming' e-mail or forwarding spammed e-mail to other Internet user's e-mail addresses, attempted unauthorised access to other Internet servers and systems, misrepresentation and abusive or offensive behaviour in newsgroups and other online facilities, e-mail bombing and the use of bulk e-mail programs to unsolicited recipients.
7. TPG has the right to recover revenue from the Subscriber for any costs incurred for damages and/or repairs and/or maintenance and/or loss of business caused by, or resulting from, any of the above activities (clause 5 & 6).
8. TPG reserves the right to suspend without notice any subscriber's account involved in offensive and/or illegal activities under State and/or Federal laws. In such a case the relevant law enforcement agency (ies) will be notified, and where possible offending material(s) passed on.
9. The Subscriber is aware that TPG has a facility located on the TPG Internet Web Site that shows the present status of the Subscriber's account. TPG's pricing is based upon regular utilisation of our Internet facilities and selected packages purchased by the Subscriber have a minimum monthly usage content. If this minimum monthly usage content is not utilised in the time period allocated for such use, then the unused hours for that month will be forfeited eg. Basic Pack you must use a minimum of 12 hours per month, Professional Package you must use a minimum of 50 hours per month, TV20 Pack you must use a minimum of 20 hours per month. The monthly time periods are calculated from the date of the first access connection in calendar monthly periods. The subscription expires at midnight on the last day at the end of the last monthly time period or when the total package hours have been used in full, whichever occurs first.
10. TPG packages may not be combined with any other TPG package or offer. Any TPG package or offer may be changed or withdrawn at any time, such change will take effect from the end of your then current package.
11. Wild, Value, Country, TV Metro, TV Country, TV Express, TV Value and TV20 packs are billed quarterly in advance. Basic and Professional packs are billed annually in advance. Trial and Modem + Value packs are billed in advance. The monthly time period for all these packages is calculated from the date of the first access connection.
12. Administration fees only apply to the following TPG packages: Trial pack once-off $39.95 inc GST, Modem + Value pack once-off $43.95 inc GST which are non-refundable.
13. Unlimited data transfer^* applies to all TPG packages excluding the following: Wild - 100Mb limit per month; Value, TV Metro and TV Value - 300Mb limit per month; Country and TV Country - 350Mb limit per month; Modem + Value - 300Mb limit per month. TPG will issue a warning via e-mail advising the Subscriber they are approaching the limit. If the 350Mb, 300Mb or 100Mb limit per month is exceeded, over utilisation will be charged at 18 cents inc GST per Mb and will be debited monthly directly from the Subscriber's credit card. Failure to pay the additional charges may result in TPG terminating the subscription, with no refund.
14. Wild, Value, Country, TV Metro, TV Country, TV Value, Modem + Value and NiteRider pack: TPG may disconnect an Internet session if an extended period of idle time is detected or if a session exceeds 3 hours (5 hours for Wild Pack). Automated methods to avoid disconnection are not permitted.
15. Telephone connection charges are the Subscribers responsibility and are in addition to TPG subscription charges. To ensure the TPG Access number is a local call please contact Telstra on 12552. TPG shall not be liable, or reimburse Subscribers for any costs, technical support or phone charges incurred while establishing connectivity with TPG.
16. The Subscriber hereby authorises TPG to charge any excess usage of their account at the current rate applicable to TPG Subscribers at the time the excess hours were used, and to debit any amounts due to TPG from any credit card account previously given to TPG for billing purposes. The Subscriber notes and agrees that any accounting and/or administration and/or registration fees are not refundable and that cancellation fees may apply. Dishonoured cheques incur a $16.50 inc GST handling charge.
17. Registration will not be processed without prior payment. If an account is cancelled for any reason, neither the Administration Fee nor any unused time will be refunded. If a Basic or Professional pack is cancelled for any reason a cancellation fee of $55 inc GST applies. If a TV Pack is cancelled for any reason a cancellation fee of $150 inc GST applies.
18. For Credit Card Subscribers TPG will automatically renew your subscription for the next period debiting the subscription charges from the credit card provided unless written notice of cancellation is received at least two weeks prior to the expiration of the then current subscription. If such written notice is not received, TPG will automatically debit your credit card one-week prior to expiration for the next period. TPG may not necessarily contact the Subscriber to advise renewal.
19. For other forms of payment, it is the Subscribers responsibility to contact TPG to renew their subscription for the next period. TPG may not necessarily contact the Subscriber to advise renewal.
20. The Subscriber is required to inform TPG if their credit card is due to expire two weeks prior to the expiry date and is required to provide TPG with details of a current credit card.
21. TPG reserves the right to check Subscriber's details with credit referencing bodies/associations.
22. If the Subscriber, without prior written permission of an authorised officer of TPG, transfers, assigns or divulges any information which allows another person(s) or entity (ies) to access the Internet by using the Subscriber's allocated username and/or password then the Subscriber will be liable for any usage time incurred by the third party at the current rate applicable, and that subscriber's account may be terminated immediately. This includes multiple concurrent logins of the same username and/or password, excluding Easy pack subscribers.
23. TPG does not under any circumstances permit the resale to any other party of TPG Internet connections and/or bandwidth. Any subscriber found doing this will be charged for all of that subscriber's usage and any other party's usage to whom they have sold or divulged material to enable access to TPG's Internet system at three times the current rate applicable. TPG may terminate the Subscriber's account without notice and without refunding any subscriptions paid but unused.
24. TPG does not under any circumstances allow back channelling. TPG reserves the right to charge subscribers for any incoming or outgoing traffic if this is breached.
25. TPG reserves the right to provide access to the Internet via TPG Proxy Servers. During peak periods modems may not always be available.
26. Running servers or providing any public information services from a computer connected via this service is prohibited.
27. Terminal logins are not permitted.
28. TPG may use the information you supply to contact you regarding your account or other promotional matters.
29. TPG Internet pricing is subject to change without notice.

    ADDITIONAL TERMS & CONDITIONS FOR SPECIFIC PACKAGES

    EASY PACK PACKAGE CONDITIONS
    

30. Easy pack subscribers are billed monthly for the previous months usage. The billing month begins on the date of first usage. Usage is calculated in one-minute increments and charging is rounded to the nearest cent. A minimum access charge of $0.11 inc GST per session applies.
31. Easy pack payment is by Credit Card only.
32. Easy Pack is available in all TPG Locations.
33. Easy pack subscribers may login for Internet access as often as they wish whilst their subscription is current. Use of the same Username to login from more than one computer is permitted, however, all usage from multiple logins will be charged and is the responsibility of the registered TPG Subscriber.

    WILD, VALUE, COUNTRY & TV PACKS PACKAGE CONDITIONS
    

34. Wild, Value, TV Metro & TV Value packs are available in Sydney, Albury, Armidale, Bathurst, Coffs Harbour, Cowra, Dubbo, Gosford, Goulburn, Grafton, Kiama/Wollongong, Lake Macquarie/Newcastle, Nowra, Penrith, Port Macquarie, Tamworth, Wagga Wagga, Melbourne, Ballarat, Bendigo, Geelong, Lilydale, Mornington, Morwell, Sale, Shepparton, Warragul, Warrnambool, Brisbane, Atherton, Bundaberg, Noosa Heads, Southport/Gold Coast, Toowoomba, Canberra, Adelaide, Perth, Bunbury.
35. Wild, Value, TV Metro & TV Value pack subscribers will not be able to connect via Points of Presence (PoPs) other than to those specified.
36. Country & TV Country packs available in all TPG locations.
37. Wild & all TV packs payment is by Credit Card only.
38. Wild, Value, Country, TV Metro, TV Country, TV Value & TV20 pack subscribers may login for Internet access as often as they wish whilst their subscription is current. Use of the same Username to login from more than one computer at the same time is NOT permitted, and will lead to immediate disconnection and termination of the user's subscription without further warning. Any unused time as at the date of cancellation will not be reimbursed.
39. Wild, Value, Country, TV Metro, TV Country & TV Value packs are not available for users of permanent IP addresses. They do not provide for and are not designed for continuous connection. Continuous connection is available through a TPG Permanent Internet Connection.

    E-MAIL ONLY PACK PACKAGE CONDITIONS
    

40. E-mail only pack provides a mailbox for a period of 12 months, billed annually in advance, and is non-refundable. No administration fees apply.
41. E-mail only pack does not provide subscribers with any Internet hours whatsoever.

    TV PACKS PACKAGE CONDITIONS
    

42. TV packs are for a period of 18 months. Payment is to be made in advance for a period of three months. Each subsequent renewal will also be for a three-month period. The monthly time period is calculated from the date of the first use of the Internet account or two weeks after shipment of the pay-TV equipment whichever occurs first. TPG will make every effort to deliver the pay-TV equipment within two weeks.
43. TPG will automatically renew the subscription charges for the next three-month period debiting the given credit card unless written notice of termination is received at least two weeks prior to the expiration of the then current subscription period. TPG may not necessarily contact the Subscriber to advise of any renewal and no refund will be made should notice of termination be received after the two-week notice period. If the Subscriber is disconnected for any reason and later wishes to be reconnected, a reconnection fee will apply.
44. TV Metro, TV Country & TV Express subscribers will need to purchase an installation kit consisting of a satellite dish, coaxial cable and wall plate from TPG. The satellite decoder, remote control and smart card will be provided ON LOAN for as long as the Subscriber's subscription remains current. These items always remain the property of TPG. The Subscriber remains liable for any loss or damage to these items howsoever caused and agrees to return these items to TPG at the expiration of their subscription in the TPG prepaid envelope provided.
45. TV Value & TV20 subscribers will need to purchase an installation kit consisting of a satellite decoder, remote control, smart card, satellite dish, coaxial cable and wall plate from TPG.
46. If an account is cancelled or terminated for any reason TPG will be at liberty to immediately recover any of its equipment at the Subscriber's premises.
47. TV Metro, TV Country & TV Value packs allow unlimited Internet hours and access to BoomerangTV (Basic Channel Pack).
48. TV20 pack allows 20 Internet hours per month and access to BoomerangTV (Basic Channel Pack).
49. TV Express pack allows access to BoomerangTV (Basic Channel Pack) only and is available nationwide.
50. The Subscriber acknowledges and agrees that TPG will arrange for a TPG Contractor to contact them to install the BoomerangTV receiving equipment. It is the Subscriber's responsibility to obtain any necessary consents or permits from any statutory bodies or owners of the building for the installation of the receiving dish and cabling.
51. TV Metro, TV Country, TV Value & TV20 pack subscribers further agree that any time taken by the Subscriber and/or TPG, it's contractors or agents in providing and/or installing the necessary equipment, will not extend any rights the Subscriber may have to access BoomerangTV beyond the date that the Subscriber's Internet services terminate for any reason whatsoever.
52. The Subscriber cannot assign, transfer or allow access to another person, firm or business their Internet and/or BoomerangTV services.
53. Any charges associated with the installation of the BoomerangTV reception equipment and/or running of the equipment and/or maintenance of the equipment are the Subscriber's responsibility. The Subscriber indemnifies TPG against any claims for loss or damage as a result of the installation or use of the TV reception equipment.
54. TPG is not liable for any claims and/or damages which may arise out of any breakdown or loss of the communication satellite, poor reception due to any natural or human causes whatsoever. TPG will not be liable for any loss of downloading of BoomerangTV time, or be required to make up any lost time howsoever caused.
55. If a subscriber elects to use a non TPG recommended satellite dish and/or cabling TPG will not be liable for any malfunctions or loss of connectivity to the communication satellite or poor reception which may arise as a result of same.
56. All TV packages are available for residential subscribers only and are not available for commercial use.