Copyright: Contact Sausage Software©  300996
Citation: Contact Sausage Software© 300996


How to contact Sausage Software

Contacting Sausage Software varies depending on what you want to contact us for!   Check below for the various contact routes and select the most appropriate method for you.

I want to contact Sausage Software,

•	to Register / Order

•	to make a general query

•	to contact Tech. support

•	to contact Sales

•	by Snail Mail

•	by fax

•	to report a possible software bug

•	to make some technical suggestions for software.


I want to make a general query!

If you want to Download software,  check out the Sausage Software

World Wide Web site.  If you want to make a general inquiry to

Sausage then e-mail  the Sales Support crew,

e-mail:	support@sausage.com.au

Remember folks,

•	E-mail only please.


What's Sausage Software's WWW address!

•	US:	http://www.sausage.com

•	Australia:	http://www.sausage.com.au


I want to make a Tech Support Query!

The e-mail address for the Tech. Support crew is,

support@sausage.com.au

Remember folks,

•	make sure you supply the following information for tech. support queries

•	Tech. support is unlimited for registered users only!


I want to make a sales query!

The e-mail address for the Sales Support crew is,

support@sausage.com.au

Remember folks,

•	make sure you supply the following information for sales query.


I want to contact Sausage by Snail mail!

The snail mail address for Sausage Software is,

Sausage Software

Suite 1, 660 Doncaster Road,

Doncaster VIC 3108

AUSTRALIA

Remember folks,

•	Snail mail is just that.

•	If you’re mailing from overseas it will take some time to respond.

•	Print your details clearly,  we don’t all have Degree’s in Cryptography!


I want to contact Sausage by fax!

Our Sales fax number is,

      +61 3 9855 9874

To send a non-sales fax to Sausage Software use the support number,

+61 3 9855 9800

Remember folks,

•	Print your details clearly,  we don’t all have Degree’s in Cryptography!

•	In the United States, dial 011 instead of “ + ”


I want to report a possible bug!

The e-mail address for bugs is,

support@sausage.com.au

Remember folks,

•	make sure you supply the following information for bug reports!


I have some great technical suggestions!

The e-mail address for any technical suggestions is,

support@sausage.com.au

Remember folks,

•	make sure you supply the following information for tech. suggestions!


I want to order now!!!

The best way to order/register any Sausage Software products is through the Secure Server. This is the fastest and most convenient method of ordering.

Although we prefer orders by Secure Server, there are other ways to order/register from us.  Whatever method you choose, your order must be accompanied by our order form.  When we receive your payment, we will then e-mail you the serial number that officially registers your copy of the  Sausage Software product.

I want to order using

•	secure server

•	email, fax modem

using

•	Credit Card

•	Cheque

•	International Money Order/Bank Draft

•	Cash

•	Purchase Order

Other stuff

•	Locate the nearest Sausage outlet to get some software

•	Get  Product and payment details

NB:	Melbourne is "ahead" of most of the world. Example: we're 19 hours

ahead of Los Angeles, 16 hrs + New York, 11 hrs + London and 2 hrs + Tokyo.


I want to order pronto
SAUSAGE SOFTWARE HOLDINGS PTY LTD

ACN No: 070 415 842

Order Form

Due to the dynamic nature of the Net, and the changing environment this places upon us, this order form has been intentionally left blank.  For the up to the minute product releases and prices. Please surf to the following URL,   http://sausage.com/howorder.htm

product	unit price    quanitity    Total US$

______________________________________________________  __________     _________    __________

______________________________________________________  __________     _________    __________

______________________________________________________  __________     _________    __________

______________________________________________________  __________     _________    __________

______________________________________________________  __________     _________    __________

______________________________________________________  __________     _________    __________

______________________________________________________  __________     _________    __________

Total Price (in US$)                                                                                              $ _______

Please select method of payment:

(_)   Check (enclosed)      OR      (_) Money Order (enclosed)

Credit card:   (_) VISA     (_) Mastercard

(we regret that we cannot accept any other credit cards at this time)

Card number: |_|_|_|_| |_|_|_|_| |_|_|_|_| |_|_|_|_|

Expiry Date:  __ / __

Card account name:..................................……. ………………………………………….

Signature (if possible): .......………………..…………………………………………………

Registration name:............................................………………….………………………..

E-mail Address:..............................................…….. ………………………………………

!! PLEASE WRITE E-MAIL CLEARLY OR YOU MAY NOT GET YOUR ORDER !!

Alternative contact:

FAX:.............................……………………………………………………………………………….

PHONE:..........................……………………………………………………………………………..

Address:..........................................………………………………………………………………….

             ............................................…………………………………………………………………

             ............................................…………………………………………………………………

             .............................................…………………………………………………………………

Thank You for choosing a Sausage Software Product. You have excellent taste.


Where's the nearest Sausage outlet?

To get a copy of any Sausage software products you can download from our servers


What about the product  & payment details?

The Australian Price listed on our website is for Australian residents only.  These prices may change if there is a large fluctuation in the value of the Australian dollar (US$0.78 at the time of writing).  The Australian price is approximate only and is based on $US.

•	Price is subject to change depending on the US/AUS exchange rate.

•	If your not sure, check with Sausage before you send any money

Purchase information

Please note that if you purchase by credit card, the price you are actually charged may vary slightly from the one listed above.  We process all credit card charges at the current exchange rate, but due to daily fluctuations in the value of the dollar we cannot guarantee that this exchange rate will be exactly the same when the transaction is processed by your bank.  Purchasing entitles you to unlimited technical support by e-mail.


Order by credit card!

We accept VISA, Mastercard, and Bankcard. You can send us your

credit card details by fax, post, or  PGP - encrypted e-mail.

Do not send  your credit card number over the Internet without proper encryption.

We will not be held responsible for any financial consequences if you do. Having said that, we have received a large number of our orders via un-encrypted e-mail, and have not heard of any problems so far. If you’re feeling particularly lucky, you can ignore this advice… But don’t say that we didn’t warn you!


Order by cheque!

You can post us a cheque drawn on any bank in the world, in that country's currency. The amount should be equivalent to the price in US$. For example,  if you are in Great Britain you could order  by sending a cheque made out in Pounds Sterling, for an amount in pounds equivalent to US$50.00. The cheque should be made out to Sausage Software.


Order by money order/bank draft!

These are normally available from banks or Post Offices. The draft should be payable to Sausage Software. The currency of the draft should be in Australian Dollars, and the amount of the draft should be the equivalent in AUD$ of the price in US$.


Order by cash!

We do accept cash payment in US or Australian dollars. However, we will take no responsibility for any cash lost in transit. If you are paying in cash, we strongly recommend that your payment is sent to us by registered mail for maximum security.


Order by purchase order!

We're happy to accept a purchase order from your organisation and send you an invoice. We prefer to e-mail invoices, but we can fax or mail them out to you if necessary.


Order by email or fax modem?

If you are using e-mail or a fax modem, a personal signature is not required on the order form (although we do recommend that you attach a PGP signature to any e-mail registrations).


What's PGP?

PGP encryption is the a secure method Sausage uses to encrypt sensitive data. If you don’t know how to use PGP please check the file PGPKEY.TXT included.  Following is the Key to be used.

User ID:  Sausage Software <sales@sausage.com>

-----BEGIN PGP PUBLIC KEY BLOCK-----

Version: 2.6.2i

mQCNAy/onO4AAAEEAObB1hUpJyQfkx/GUdSyiPdnoAhzK6WkI0fSiNbPat0Onxka

s7EsdvypkiN6IvIm/HSNh8SMj6J+0EsYg6WC3iL8HlQmW+Uo2QrjDccJJhFLwNBS

nnj4utgh/+etZ7M6/dZMWLgLTxpqbJJI/7e84izGpjwqC38kzeKJL6+Z6+vVAAUR

tCRTYXVzYWdlIFNvZnR3YXJlIDxzYWxlc0BzYXVzYWdlLmNvbT4=

=DX8C

-----END PGP PUBLIC KEY BLOCK-----


Order using secure server!

With the Secure Server you can Visa, Mastercard or Bankcard to register online safely or securely using our secure server.

If you are using the Netscape Navigator, Microsoft's Internet Explorer, or another SSL compliant browser, you can order online via our Netscape Commerce Server. Transactions conducted on this server are encrypted, so your credit card details are completely safe.  If you want to connect directly to our Website, then click the URL below,

URL:   http://sausage.com/howorder.htm


What happens when I register?

We don't ship anything physical - when you register/order we will e-mail

you a serial number. This registers the program in your name and

removes the nag screen, time limit or provides access to any functions

that have been disabled in the evaluation copy you have been using.


Technical support information!

To help out technical support staff please have the following information ready,

•	Name 	(full name of person, company s/w is registered to)

•	Registration name 	(full name of person, company s/w is registered to)

•	Which software	(which version what’s the name!)

•	System configuration	(operating system, browser & hardware)

•	Send a COPY of any HTML you are using

•	E-mail address	(Please make sure it is legible)

•	If an error happens	(write down exactly what happened or better print it!)

•	NB Other software	(what other software was running at the time)


Sales query information!

•	Name 	(full name of person, company s/w is registered to)

•	Registration name 	(full name of person, company s/w is registered to)

•	Which software version	(which version what’s the name!)


Bug Report Information!

To help out technical support staff please have the following information ready,

•	Name 	(full name of person, company s/w is registered to)

•	Registration name 	(full name of person, company s/w is registered to)

•	Which software	(which version what’s the name!)

•	System configuration	(operating system, browser & hardware)

•	Send a COPY of any HTML you are using

•	E-mail address	(Please make sure it is legible)

•	If an error happens	(write down exactly what happened or better print it!)

•	NB Other software 	(what other software was running at the time)


Technical suggestion information!

To help out technical support staff please have the following information ready,

•	Name 	(full name of person, company s/w is registered to)

•	Registration name 	(full name of person, company s/w is registered to)

•	Which software	(which version what’s the name!)

•	System configuration	(operating system, browser & hardware)

•	E-mail address	(Please make sure it is legible)

•	NB Other software 	(what other software was running at the time)

•	Suggestions	(List any suggestions you think necessary.)


What's the PGP key?

Following is the Key to be used.

User ID:  Sausage Software <sales@sausage.com>

-----BEGIN PGP PUBLIC KEY BLOCK-----

Version: 2.6.2i

mQCNAy/onO4AAAEEAObB1hUpJyQfkx/GUdSyiPdnoAhzK6WkI0fSiNbPat0Onxka

s7EsdvypkiN6IvIm/HSNh8SMj6J+0EsYg6WC3iL8HlQmW+Uo2QrjDccJJhFLwNBS

nnj4utgh/+etZ7M6/dZMWLgLTxpqbJJI/7e84izGpjwqC38kzeKJL6+Z6+vVAAUR

tCRTYXVzYWdlIFNvZnR3YXJlIDxzYWxlc0BzYXVzYWdlLmNvbT4=

=DX8C

-----END PGP PUBLIC KEY BLOCK-----