Your Guide to Microsoft Technical Support
In the event you have a technical question about this product first look in the Help Files or find late-breaking updates and technical information in the Readme files in this product. If you still have a question, Microsoft offers technical support and services ranging from no-cost and low-cost online information services to annual support plans with a Microsoft technical engineer. Below is a brief description of these services to help you decide which option is right for you. For more information about this and other services available in the United States and Canada, visit our Web site at http://www.microsoft.com/Support/
Note The services and prices listed here are available in the United States and Canada only. Services and prices outside these countries may vary.
Online Support at http//www.microsoft.com/support/
Uses Microsoft's cutting-edge technology to help you access the most relevant technical information and resources to answer your support questions. Diagnose and solve technical problems. Discuss issues and solutions with other Microsoft customers. Or select technical articles, programming aids, or commonly asked questions from MicrosoftÆs technical databases.
Technical Information Services
Microsoft Download Service (MSDL): Download sample programs, device drivers, patches, software updates, and programming aids. Direct modem access to MSDL is available in the U.S. by dialing (425) 936-6735. The service is available 24 hours a day, 365 days a year. Connect information: 1200, 2400, 9600, or 14400 baud; no parity, 8 data bits, and 1 stop bit. In Canada, dial (905) 507-3022; connect information 1200 to 28800 baud, no parity, 8 data bits, and 1 stop bit.
Microsoft FastTips: An automated toll-free telephone service that gets you quick answers to common technical questions as well as technical articles by telephone, fax, or mail. To access FastTips or to receive a map and catalog, call (800) 936-4400.
Priority Support Options
If you need direct assistance from a Microsoft technical engineer, you can purchase one of the Priority Support Options described below.
Important For information on the support options available for Microsoft® Visual InterDev™, please see the technical support section in the help files included in that particular product.
- Annual contract: To purchase an annual contract of Priority incidents, or for more information on Priority Support call (800) 936-3500, 6:00 A.M. - 6:00 P.M. Pacific time, Monday through Friday. Technical support is not available through this number.
- Pay-Per-Incident: To purchase Pay-Per-Incident Support for a fee of $195US for each incident call (800) 936-5900, 24 hours a day, 7 days a week. Support fees will be billed to your VISA, MasterCard, or American Express credit card.
- Consult Line: To purchase consulting on an hourly basis at $195US/hour (min 1 hour) call (800) 936-1565.
Premier Support
Premier Support gives you proactive support planning and problem-resolution for Microsoft products, with rapid response times--including immediate, server-down response, 24 hours a day, 7 days a week--and special consulting and planning services. Premier Support is part of Microsoft Service Advantage, a suite of offerings combining direct services from Microsoft with established enterprise service partners, for a total solution for the enterprise customer. For more information on Service Advantage and Premier Support, in the United States, please call (800) 936-3200. In Canada, please call (905) 568-0434.
Technical Information Subscription Products
- Microsoft TechNet: The comprehensive CD-ROM information resource for evaluating, implementing, and supporting Microsoft business products. A one-year subscription to Microsoft TechNet delivers two CDs every month with over 150,000 pages of up-to-date technical information. To subscribe to Microsoft TechNet, see your local authorized retailer, or call (800) 344-2121.
- Microsoft Developer Network (MSDN) Library: The comprehensive source of programming information and toolkits for those who develop for the Internet or write applications for Windows, Windows 95, or Windows NT, or use Microsoft products for development purposes. To subscribe to MSDN, call (800) 759-5474.
Third-Party Support Options
- Microsoft Solution Provider Program: Microsoft Solution Providers are independent developers, consultants, and systems analysts that offer fee-based technical training and support, industry knowledge, objective advice, and a range of value-added services to companies of all sizes. For the name of a Microsoft Solution Provider near you, in the U.S., call (800) 765-7768, 6:30 A.M. - 5:30 P.M. Pacific time, Monday - Friday, excluding holidays. In Canada, call (800) 563-9048, 8:30 A.M. - 6:30 P.M. eastern time, Monday - Friday, excluding holidays.
- Microsoft Authorized Support Centers: A select group of strategic support providers who offer quality, cost-effective, customizable support services that span the complete life cycle of planning, building, and managing your open environment. For more information on the ASC program, in the U.S., call (800) 636-7544, 6:00 A.M. - 6:00 P.M. Pacific time, Monday - Friday, excluding holidays. In Canada, call (800) 563-9048, 8:30 A.M. - 6:30 P.M. eastern time, Monday - Friday, excluding holidays.
- Microsoft Authorized Support Centers: A select group of strategic support providers who offer quality, cost-effective, customizable support services that span the complete life cycle of planning, building, and managing your open environment. For more information on the ASC program, in the U.S., call (800) 636-7544, 6:00 A.M. - 6:00 P.M. Pacific time, Monday - Friday, excluding holidays. In Canada, call (800) 563-9048, 8:30 A.M. - 6:30 P.M. eastern time, Monday - Friday, excluding holidays.
Additional Information
- Customer Service: For customer service issues on Microsoft products, upgrades and services, you can call the Microsoft Sales Information Center at (800) 426-9400 in the United States. In Canada, call (800) 563-9048. Technical support is not available at this number.
- Text Telephone: Microsoft text telephone (TT/TDD) services are available for the deaf or hard-of-hearing. In the United States, using a TT/TDD modem, dial (425) 635-4948. In Canada, using a TT/TDD modem, dial (905) 568-9641.
- Support Offerings Worldwide:For support offerings outside the United States and Canada, contact the local Microsoft Subsidiary in your area. For a listing of worldwide Microsoft subsidiaries connect to: http://www.microsoft.com/supportnet/InternationalPhoneNumbers.htm
Microsoft Technical Support is subject to MicrosoftÆs then-current prices, terms, and conditions, which are subject to change without notice.