Copyright: V1.0 Copyright Mike Mann 1998


Help
Help is on its way!

Windows Help for Scan Mailbox isn't ready yet.

In the meantime, please refer to the User Guide, which is accessible from the Help menu within the program.

When Windows Help is released, it will be available from both of the following Web sites:

http://www.netcomuk.co.uk/~kempston/smb/

http://www.kempston.demon.co.uk/smb/

If you'd like to be informed when Windows Help is released and when new versions of Scan Mailbox are available, please consider joining the one of the Scan Mailbox mailing lists.

Support is freely available for this program.


Support

Support is available from several sources.

Any comments you wish to make about Scan Mailbox will be gratefully received. Reports of bugs and suggestions for improvement will be especially welcomed. Please address comments and bug reports by email to one of:

smb@kempston.demon.co.uk

The smb-dev mailing list.

When reporting a bug, it would be helpful to describe exactly what you were doing with the program at the time, exactly what program behaviour you feel is wrong, and to forward a copy of the log.txt file from the Scan Mailbox directory. Please note that this file contains a copy of any mail messages displayed by Scan Mailbox and you may wish to edit it to remove any confidential material before sending the file to me. The log.txt file does not contain your password.

In some circumstances, it may be helpful to email a copy of your Scan Mailbox configuration file scanmail.ini to the author of this program. Please note that this file does contain your POP3 passwords in encrypted form and it is best to make a copy of this file, edit the copy to remove lines starting `EPASS=' and send the copy.

Technical support is freely available by email from smb@kempston.demon.co.uk and from the smb-dev mailing list. Although Scan Mailbox is not supported by Demon or Netcom, you are welcome to post queries to the demon.ip.support.newuser, demon.ip.support.win95 and netcom.uk.support.win95 newsgroups where they will be answered by me or by other users of the program. Please do not call your ISP for support: Scan Mailbox is not supported by the ISPs on whose servers the program is held.


Updates
Updated releases

New versions of Scan Mailbox will be available from the following Web sites:

http://www.netcomuk.co.uk/~kempston/smb/

http://www.kempston.demon.co.uk/smb/

If you'd like to be informed when new versions of Scan Mailbox are released, please consider joining the one of the Scan Mailbox mailing lists.


Mailing Lists

There are two mailing lists devoted to Scan Mailbox and you are welcome to join one or both of them:

The Scan Mailbox Announce List

This is a low volume moderated mailing list, which will be used only to inform subscribers about the release of new versions of Scan Mailbox. It is unlikely that there will be more than one message every few months sent to this list.

To join this list, send an email to:

listserver@kempston.demon.co.uk

Leave the subject blank, and put the following text in the body of the email:

SUBSCRIBE smb-announce

The list will respond by sending a control message to the prospective subscriber. You must reply to the control message using the normal reply function in your email program. Do not change any of the text in the subject line of the control message or your subscription will be refused.

If your control message is accepted, you will receive a welcome message by return which explains how the list operates. This process may seem longwinded, but it ensures that you are not subscribed to the list by a third party against your wishes, and that you have given a valid return address to which messages from the list can be delivered reliably.

 Information about the mailing list can be obtained by sending an email to listserver@kempston.demon.co.uk with a blank subject and the following text in the body of the email:

HELP smb-announce

The Scan Mailbox Development and Support List

This mailing list is primarily a discussion forum for the development of the Scan Mailbox program. It is open to all who have an interest in the program, whether they wish to post messages or simply monitor the discussions. The list is unmoderated and contributions are welcome from anyone who wishes to suggest and discuss proposed changes and enhancements to the program, or seek or provide support on its use. It is likely that intermediate releases of the program will be made available to members of this list.

To join this list, send an email to:

listserver@kempston.demon.co.uk

Leave the subject blank, and put the following text in the body of the email:

SUBSCRIBE smb-dev

You will need to respond to the control message sent in reply by the list as described for the "Announce" list above.

Information about the mailing list can be obtained by sending an email to listserver@kempston.demon.co.uk with a blank subject and the following text in the body of the email:

HELP smb-dev

The email addresses of subscribers to both these mailing lists will be kept confidential. They will not be disclosed to anyone else and will not be used for any purpose other than the stated purpose of the mailing lists.