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Frequently Asked Questions

How do I update my software?
If an update for the program is available for download or on CD, follow the instructions supplied.
In all cases, please run the installer. Do not copy SZP .exe's directly between machines as this may cause incomplete copies or other errors.

I used to work on two computers (home and office). Can I install my software on both computers?    
You are entitled to a License for home and office. Follow the instructions in the Register section to generate a second Site Key for your software. This policy does not apply when a multi user network license has been purchased.

Can I just copy my SWiSHzone program to another computer?
No. The copy protection software will prevent the second copy from working. You can however register two copies according to our home and office policy described above. Run the installation program on the second computer then follow the instructions in the Register section of this document.

Can I run my single user license copy on a network drive?
Yes. However each machine that references the installed program will require a local installation (possibly to the same network drive) and a local license.

What happens to the protection software when my computer HDD crashes and is replaced by a new one?
Follow the instructions in the Register section.
 
Is a Site key required during the free trial period?    
Yes, Follow the instructions in the Trial License section.

What is my Site Code?
See Site Code.

What is my Site Key?
See Site Key.

How can I obtain a Site Key?
Go to the unlock page. This page can be accessed via the "Get Free Trial Key" or "Register" buttons of the 'Unlock' window.

I received the Site Key, but I can not see the difference between the number 0 and the letter O.
Because of the length of the Site Key, we recommend that cut and paste be used to transfer the site key.

Why can't I use the same Site Key multiple times?    
The Site Code generated during the installation of the software depends on the computer. A new Site Code is generated if you install the software on another computer. Consequently, you cannot use the same Site Key for another computer. It is the Site Key that permits starting and using the application after the trial period.

For some reason I need to re-install my software. What happens with the Site Key?     
If needed, go to the unlock page. This page can be accessed via the "Try" or "Unlock" buttons of the 'Unlock' window.

I want to license a machine that is not connected to the internet?
Paste the Site Code displayed in the 'Unlock' window to a text file and transfer that file to a computer that is connected to the internet. Access the Unlock web page and use the Site Code from the text file. Paste the resulting Site Key back into the text file and transfer back to the original computer.

I still need help...
If your questions are not answered here, contact your dealer or connect to the internet and use the "Try" or "Unlock" button to access the unlock page. From this web page, follow the Help link.

Please include the following information if available.

·	The email address that you registered SWiSH under.

·	World pay reciept ID number.

·	Operating system, 95 / 98 / ME / NT / Win2k / XP

Please also state:

·	If you have previously un-installed SWiSH

·	Anything unusual about your system, huge disks, dual processors etc.

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