Support for FTP's Networking Products

If you require additional information about FTP's product family, FTP Software, Inc. Technical Support staff provides outstanding technical support services to its customers. These services consist of telephone support, fax, e-mail, and online technical information. The following sections list the different ways of getting support for FTP's software products. Choose the communication method that is the most effective for you. FTP Technical Support is open between 8 A.M. and 8 P.M. (Eastern Time).

TELEPHONE SUPPORT

Call Technical Support for a quick response to problems that you encounter. Telephone technical support is available to you by dialing:

(800) 382-4387

WORLD-WIDE-WEB SERVER

The following is the URL for FTP Software, Inc.'s World Wide Web server:

URL: http://www.ftp.com

On this server is also a page dedicated to technical support for FTP's products. The Technical Support staff will keep this page updated with support information. The URL is:

URL: http://www.ftp.com/techsup

FAX AND E-MAIL SUPPORT

Use the free fax and e-mail services for your less urgent questions. These services let you send any relevant technical information along with your request.

Fax:

(508) 794-4484

Electronic Mail via Internet

support@ftp.com

ONLINE SERVICES

FTP Software, Inc. also provides online support services designed to supply you with immediate information access or the ability to search for topics of interest at your convenience. This information is obtained from the knowledge and experience of the FTP Software, Inc. technical staff.

ANONYMOUS FTP SERVER

ftp.ftp.com

If you use Reference Desk, you can connect to the Technical Support anonymous ftp site by choosing Anonymous FTP@ftp.com from the Beyond Books menu.

BULLETIN BOARD SYSTEM

(508) 659-6240

Settings: N,8,1

Speed: 300-19,200 baud with MNP

If you use Reference Desk, you can connect to the online bulletin board system automatically by choosing FTP Bulletin Board (Modem) from the Beyond Books menu. Your PC cannot be connected to your Internet service provider when you use this option.

GOPHER SERVER

gopher.ftp.com

COMPUSERVE

Type: GO PCVENJ and select

Forum 8, FTP Software

Outside the U.S.

NOTE: If you purchased our software from a vendor outside of the United States, please contact that vendor for sales and support issues.

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