-------------------------------------------------------------------- SUPPORT.TXT for Microsoft Internet Explorer 3.0a For Microsoft Windows 3.1 and Windows NT 3.51 January 1997 -------------------------------------------------------------------- (c) Copyright Microsoft Corporation, 1997 ------------------------ HOW TO USE THIS DOCUMENT ------------------------ To view Readme.txt on screen in Notepad, maximize the Notepad window. To print Readme.txt, open it in Notepad or another word processor, and then use the Print command on the File menu. -------- CONTENTS -------- SUPPORT AnswerPoint Product Support Worldwide -------- SUPPORT -------- AnswerPoint ----------- Microsoft Internet Explorer Version 3.0a for Windows 3.1 includes 90 days of no-charge AnswerPoint Standard support and a variety of no- and low-cost AnswerPoint Information Services. AnswerPoint Information Services provides you with easy access to the latest technical and support information for Microsoft products, 24 hours a day, 365 days a year. No-charge access to The Microsoft Frequently Asked Questions, Software Library, Knowledge Base, peer-to-peer newsgroups, and other technical information is available on http://www.microsoft.com/support. A complete description of the full range of Information Services is available on http://www.microsoft.com/supportnet/. AnswerPoint Standard support provides 90 days of no-charge usability support via a toll call for Microsoft Internet Explorer Version 3.0a for Windows 3.1. This support is available for 90 days after you make your first call and does NOT include connectivity issues.* · In the United States, call (206) 635-7123 between 6 A.M. - 6 P.M. Pacific time, Monday-Friday, excluding holidays. · In Canada, call (905) 568-4494 between 8 A.M. - 8 P.M. Eastern time, Monday- Friday, excluding holidays. For support outside the United States and Canada, contact your local subsidiary. A complete list of subsidiary phone numbers is available on http://www.microsoft.com/supportnet/. You can also refer to the list later in this file. *Connectivity issues includes, but is not restricted to connecting to the Internet via a service provider and using e-mail or fax from within a Microsoft systems product. Product Support Worldwide ------------------------- If you are outside the United States and have a question about a Microsoft product, first: * Consult the documentation and other printed information included with your product. * Check online Help. * Check the README files that come with your product disks (for more information, see Readme.txt). These files provide general information that became available after the books in the product package were published. * Consult electronic options such as CompuServe forums or bulletin boards, if available. If you cannot find a solution, you can receive information on how to obtain product support by contacting the Microsoft subsidiary office that serves your country. The Microsoft Support Network ------------------------------------ The Microsoft Support Network, where available, offers high-quality technical support options that allow you to get what you need: the right answers right now. The Microsoft Support Network is subject to Microsoft's then-current prices, terms, and conditions in place in each country at the time the services are used and is subject to change without notice. Calling a Microsoft Subsidiary Office -------------------------------------------- When you call, you should be at your computer and have the appropriate product documentation at hand. Be prepared to give the following information: * The version number of Microsoft product that you are using * The type of hardware that you are using, including network hardware, if applicable * The operating system that you are using * The exact wording of any messages that appeared on your screen * A description of what happened and what you were doing when the problem occurred * A description of how you tried to solve the problem Microsoft subsidiary offices and the countries they serve are listed below. If there is no Microsoft office in your country, please contact the establishment from which you purchased your Microsoft product. Area Telephone Numbers ____________________________________________________ Argentina Microsoft de Argentina S.A. Technical Support: (54) (1) 314-0560 Australia Microsoft Pty. Ltd. Technical Support: (61) (02) 870-2131 Austria Microsoft Ges.m.b.H. Standard Support: Installation and Handling Windows: 0660-6510 General information about the Microsoft Support Network in Central Europe: Fax: 0049/2622/167006 Belgium Microsoft NV Technical Support: +32-2-513 32 74 (Dutch-speaking) +32-2-502 34 32 (English-speaking) +32-2-513 22 68 (French-speaking) Bolivia See Uruguay Brazil Microsoft Informatica Ltda. Technical Support: (55) (11) 871-0090 Canada Microsoft Canada Inc. Microsoft Support Network: Standard Technical Support Phone: 1 (905) 568-4494 Priority Support Information: 1 (800) 668-7975 Text Telephone (TT/TDD): 1 (905) 568-9641 Caribbean Microsoft Caribbean, Inc. Technical Support: (972) 714-9100 Chile Microsoft Chile S.A. Personal Operating Systems: Phone: 56-2-330-6222 Colombia Microsoft Colombia Technical Support: (571) 618 2255 Czech Republic Microsoft s.r.o. Technical Support: (+42) (2) 2150 3222 Denmark Microsoft Denmark AS Technical Support: (45) (44) 89 01 11 Dubai Microsoft Middle East Phone: (971) 4 513 888 Ecuador Corporation Microsoft del Ecuador S.A. Technical Support: (593) (2) 463-094 England See United Kingdom Finland Microsoft OY Product Support: (358) (90) 525 502 500 For Technical Support, please contact your local dealer. France Microsoft France Technical Support: (33) (1) 69-86-10-20 French Polynesia See France Germany Microsoft GmbH Standard Support: Installation and Handling Windows: 089-3176-1110 Windows 95: 089-3176-1115 General information about the Microsoft Support Network in Central Europe: Fax: 02622/167006 Hong Kong Microsoft Hong Kong Ltd. Technical Support: (852) 2804-4222 Hungary Microsoft Hungary Phone: (+36) (1) 268 1668 Iceland See Denmark India Microsoft India Phone: (01) (91) 646 0694, 646 0767, 646 0813 Indonesia Indonesia - Jakarta Technical Support: Phone: (6221) 572-1060 Fax: (6221) 573-2077 Ireland See United Kingdom Israel Microsoft Israel Ltd. Phone: 972-3-613-0833 Italy Microsoft SpA Technical Support: (39) (2) 7039-8351 Japan Microsoft Company Ltd. Technical Support: 0120-37-0196 Latin America Microsoft Latin American Headquarters Technical Support: (972) 714-9100 Liechtenstein See Switzerland (German-speaking) Luxembourg Microsoft NV Technical Support: +32-2-513 32 74 (Dutch-speaking) +32+2-502 34 32 (English-speaking) +32+2-513 22 68 (French-speaking) Mexico Microsoft Mexico, S.A. de C.V. Technical Support: Operating Systems: (52) (5) 325-0912 Netherlands Microsoft BV Technical Support: 023-5677877 (Dutch-speaking) 023-5677853 (English-speaking) New Zealand Microsoft New Zealand Ltd. Technical Support: 64 (9) 357-5575 Northern Ireland See United Kingdom Norway Microsoft Norway AS Technical Support: (47) (22) 02 25 50 Papua New Guinea See Australia Paraguay See Argentina Peru Technical Support: (51) (1) 422-4116 Phillippines Phone: (632) 811-0062 Technical Support: (632) 892-2295/2495 Poland Microsoft Sp.z o.o. Technical Support: (+48) (22) 6216793, (+48) (71) 441357 Portugal Microsoft, Lda. Technical Support: (351) 1 4409280, 81, 82, or 83 Republic of China Microsoft Taiwan Corp. Technical Support: (886) (2) 508-9501 Republic of Ireland See United Kingdom Russia Microsoft A/O Technical Support: (+7) (502) 224 50 46 Fax: (+7) (502) 224 50 45 Scotland See United Kingdom Singapore Microsoft Singapore Pte Ltd. Technical Support: (65) 337-9946 Slovenia/Slovenija Microsoft d.o.o Technical Support: +386 61 123 23 54, +386 64 331 020 Slovak Republic Microsoft Slovakia s.r.o. Technical Support: (+42) (7) 312083 South Africa Microsoft South Africa Technical Support: (Toll Free): 0 802 11 11 04 (Toll): (2) 11 445 0100 Spain Microsoft Iberica SRL Technical Support: (34) (1) 807-9960 Sweden Microsoft AB Product Support: (46) (0) 8-752 09 29 Information about Technical Support: (46) (0) 8 752 09 29 Switzerland Microsoft AG Phone: 01-839 61 11 Technical Support (French-speaking): 022-738 96 88 General information about the Microsoft Support Network in Central Europe: Fax: 0049-2622-167006 Thailand Microsoft Thailand Ltd. Technical Support: Phone: (662) 632-0360, 61, 62, 63 Turkey Microsoft Turkey Phone: 90 (212) 258 59 98 Technical Support: 90 (212) 258 96 66 United Kingdom Microsoft Ltd. Product Support Services Telephone Support: Personal Operating Systems: (01734) 271000 Advanced Systems Support: (01734) 271007 Microsoft Ltd. Phone: (01734) 270001 Uruguay Technical Support: (598) (2) 77-4934 Venezuela Corporation MS 90 de Venezuela S.A. Technical Support: 58-2-2641933 Wales See United Kingdom Microsoft TechNet, Technical Information Network ------------------------------------------------------- Microsoft TechNet is the front-line resource for fast, complete answers to technical questions on Microsoft systems and desktop products. Information available on TechNet ranges from crucial data on client-server and workgroup computing, systems platforms, and database products, to the latest on support for Microsoft Windows- and Macintosh-based applications. As a TechNet user you receive: * Twelve monthly compact discs containing the Microsoft Knowledge Base, Microsoft operating systems product resource kits, customer solutions, key Microsoft conference session notes, and other valuable information * Twelve monthly supplemental (drivers and patches) compact discs containing the Microsoft Software Library * A dedicated Microsoft TechNet forum on CompuServe (GO TECHNET) * WinCIM, a Windows-based application for accessing CompuServe * A 20 percent discount on Microsoft Press books For more information about Microsoft TechNet, in the United States and Canada, call (800) 344-2121, between 7:00 A.M. and 7:00 P.M. Central time, Monday through Friday. Outside the U.S. and Canada, contact your Microsoft Subsidiary, or call (303) 684-0914.